Job Title: Credit Operations Manager

Department: Global Customer Finance

Reporting Line: Credit Operations Lead

Location: Any EEA country of operation or Berlin (Germany)

Job Grade:16

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030.

https://www.linkedin.com/company/3055106

Job Overview

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building.
• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment.
• The Credit Operations Manager provides proactive, informed and results-oriented support to country Customer Finance departments (specifically Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of Customer Finance and Credit Operations targets, including: strategic planning, performance monitoring & analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development.

Key Responsibilities

• Operational Excellence in Credit Operations. The role is responsible for informing the operating practice and for ensuring the adequacy of processes, systems, tools and team capacity in each EEA market to execute across the credit cycle:
  • Standards, Policies & Procedures. Conceptualize, document & maintain EEA-wide Standard Operating Procedures (SOPs) and other Credit Operations workflow documents.
  • Digital System & Tools. Materially support the translation of Credit Operations workflows and standards into Digital development specifications for internal mobile applications, call center tools, the loan management system and back-end data management platforms.
  • Localization & Configuration. Provide direct support to countries in the localization of strategies, processes and standards related to credit operations.
  • Standards Adoption. Provide direct support in change management and for the adoption of standards, tools and practices related to credit operations workflows as they are rolled out.
  • Training, Performance Management and Incentives. Support the translation of credit operations processes and of the escalation framework into global standards.
  • Innovation. Where appropriate, lead or support in process design, piloting and scaling of workflows, tools, and other credit cycle innovations.

• Country Level Planning & Implementation
  • Annual Planning. Contribute materially to the annual strategic CF planning process and at the country level regarding credit operations.
  • Action Plans. Provide direct support to EEA markets on regular action plan development to drive achieving credit targets of the business.
  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance.
  • General Implementation & Support. Provide direct support and coordination especially for those markets with limited planning or execution capacity or where implementation is dependent on CF Global tools and systems.
  • Day-to-Day Support & Troubleshooting. Provide material support, backstopping and troubleshooting both for day-to-day credit operations and change management.

• Monitoring, Analysis & Insights
  • Performance Reporting. Design credit operations reports and dashboards for real-time, accurate KPI tracking across the credit cycle.
  • Performance Analysis. Conduct regular analysis of credit operations and drive insights for decision makers. This includes root cause analysis for underperformance, identifying opportunities for improvement in team performance, analyzing process efficiency and effectiveness, or more generally evaluating opportunities in the customer journey.
  • Best Practices and Insights. Regularly share information and work with country teams to capture and document better and best practices, case studies or other insights.
  • Compliance. Work with credit stakeholders to ensure compliance and quality assurance routines and reporting are in place for core activities.
  • Cross-Functional Service Level Monitoring. Support monitoring of cross-functional processes or services and agree on service level standards and escalations. Work with stakeholders to close material operational or service gaps where identified.
  • Ad Hoc Research & Analysis. Support ad-hoc or ongoing research & analysis related to credit operations across the credit cycle.

• Fostering Credit Culture
  • Credit Culture. Foster a strong credit culture and understanding of credit principles in the organization, particularly through training, facilitation and capacity development.
  • Leading Leaders. Recognize, empower, mentor, challenge and encourage country leaders and managers in areas related to credit operations. Apply a growth mindset and cultivate the same in credit leaders and managers in country.
  • General Capacity Development. Directly support capacity development on credit operations topics, e.g. through recruitment, onboarding and training.

• Cross-Functional Stakeholder Management
  • Internal Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.
  • Internal Advocacy. In alignment with the Credit Operations Lead, represent CF’s credit operations perspective vis-à-vis other Group functions.

Qualifications and Skills

Experience:

• 5+ years of professional experience in credit operations, portfolio management or a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 3+ years of domain experience in credit-related project management or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology is a plus.
• Can-do attitude, with a knack for problem solving and tackling big challenges that require both team collaboration and individual perseverance.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
• High level of professional curiosity and interest in how to make processes and systems work to their best, and an aptitude to investigate and crosscheck information before acting on it.
• Strong and confident communicator who is equally capable of asking for support and guidance as well as sharing feedback, information and knowledge with others.
• Detail-oriented with an ability to support your colleagues maintain high quality of their work.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across the business and its cultural contexts.
• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required; degree in economics, agricultural economics, development economics, business, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma, microfinance or portfolio management) is a plus.

Language(s):

• English written and spoken fluency required
• French, Swahili or Portuguese is a plus

Technology:

• Proficiency with standard Microsoft Office software packages is required
• Experience with Tableau or other data visualization tools and approaches is a plus
• Experience in financial product development and/ or in development of digital and mobile tools for usage by call centers or field-based teams is a plus
• Ability to develop SQL queries and/ or experience with statistics packages is a plus

This position involves 30% to 50% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title: Credit Operations Lead

Department: Global Customer Finance

Reporting Line: Head of Credit Operations

Location: Any EEA country of operation or Berlin (Germany)

Job Grade: 17

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030.

https://www.linkedin.com/company/3055106

Job Overview

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building.
• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment.
• The Credit Operations Lead is a senior manager role in EEA’s Global Customer Finance department. As a people manager, the Credit Operations Lead motivates and manages a team of dedicated professionals. The role is responsible for the deployment of adequate credit operations policies, procedures, guidelines, monitoring and reporting as well as general operational practice, case-specific action plans, team capability and capacity development within and bordering the Customer Finance function, to deliver results. The role provides proactive, informed and results-oriented support to country Customer Finance departments (especially Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of targets, particularly strategic planning, performance monitoring and analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development.

Responsibilities:

• Operational Excellence in Credit Operations. Responsible for driving the operating practice and for ensuring the adequacy of processes, systems, tools and team capacity in EEA markets to execute across the credit cycle:
  • Standards, Policies & Procedures. Conceptualize, document & maintain EEA-wide Standard Operating Procedures (SOPs) and other Credit Operations workflow documents.
  • Digital System & Tools. Translate Credit Operations workflows and standards into Digital development specifications for internal mobile applications, call center tools, the loan management system as well as back-end data management platforms.
  • Localization & Configuration. Provide oversight and strategic guidance to countries in the localization of strategies, processes and standards related to credit operations.
  • Standards Adoption. Provide oversight and clarity in project structure for the adoption of standards, tools and practices related to credit operations workflows as they are rolled out.
  • Training, Performance Management and Incentives. Translate credit operations processes and the escalation framework into global standards.
  • Innovation. Design, pilot and scale workflows, tools, and other credit cycle innovations.
  • Financial Products & Services. Work closely with the Head of Credit Risk Management to support design and operationalization of EEA’s financial products.

• Country Level Planning & Implementation
  • Annual Planning. Contribute materially to the annual strategic CF planning process.
  • Action Plans. Provide direct support and guidance to EEA markets on regular action plan development to drive achieving credit targets of the business.
  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance.
  • General Implementation & Support. Provide direct support and coordination of Global Customer Finance resources for implementation of action plans and day-to-day support.

• Monitoring, Analysis & Insights
  • Performance Reporting. Design credit operations reports and dashboards for real-time, accurate KPI tracking across the credit cycle.
  • Performance Analysis. Conduct regular analysis of credit operations and drive insights for decision makers. This includes root cause analysis for underperformance, identifying opportunities for improvement in team performance, analyzing process efficiency and effectiveness, or more generally evaluating opportunities in the customer journey.
  • Best Practices and Insights. Regularly share information and work with country teams to capture and document better and best practices, case studies or other insights.
  • Compliance. Work with credit stakeholders to ensure compliance and quality assurance routines and reporting are in place for core activities.
  • Cross-Functional Service Level Monitoring. Work with adjacent departments to define cross-functional dependencies and agree on service level standards and escalations. Work with stakeholders to close operational or service gaps where identified.
  • Ad Hoc Research & Analysis. Support and in some cases lead ad-hoc or ongoing research & analysis related to credit operations across the credit cycle.

• One Team Development
  • Manage Direct Reports. Directly manage, coach and develop a small team of high-performing, motivated Credit Operations Manager(s) or other colleagues.
  • Country Capacity, Roles & Organizational Structure. Work closely with country teams to define the organizational structure, roles, and responsibilities for their Credit Operations function.
  • Credit Culture. Foster a strong credit culture across the operation built on credit risk awareness and understanding of credit principles.
  • Capability Development & Training. Directly support capability development areas for global and country teams on credit operations topics.

• Active Participation in Cross-Functional Global Strategy & Governance, including
  • Monthly & quarterly business performance review
  • Annual planning & budgeting & target setting for CF country operations
  • Product launches, Customer Journey, Go to Market Strategy; Digital Roadmap

• Internal & External Stakeholder Management
  •  Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.
  • Internal Advocacy. In alignment with the Head of Credit Operations, represent CF’s credit operations perspective vis-à-vis other Group functions.
  • Industry Engagement. Represent EEA’s credit operations at industry events including our partnerships in research.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: as a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results.
• Act with integrity: as an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: as an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Qualifications and Skills:

Experience:

• 7+ years of professional experience in credit operations, portfolio management or a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 5+ years of domain experience in credit-related project management or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology and experience in data-driven and digital financial services is a plus.
• Relevant experience in leading multi-cultural, decentral teams.
• Senior profile with commercial acumen and a can-do-attitude combining output orientation, number orientation, process orientation, customer orientation and team orientation.
• High level of professional curiosity and interest in how to make processes and systems work to their best and an aptitude to investigate and crosscheck information before acting on it.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
• Strong and confident communicator who is adept at cross-functional collaboration, sharing feedback, information and knowledge with others when joint solutions are required.
• Detail-oriented with an ability to support your colleagues maintain high quality of their work.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across the business and its cultural contexts.
• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required; master’s degree in economics, agricultural economics, development economics, business, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma, microfinance or portfolio management) is a plus.

Language(s):

• English written and spoken fluency required
• French, Swahili or Portuguese is a plus

Technology:

• Proficiency with standard Microsoft Office software packages is required
• Experience with Tableau or other data visualization tools and approaches is a plus
• Experience in financial product development and/ or in development of digital and mobile tools for usage by call centers or field-based teams is a plus
• Ability to develop SQL queries and/ or experience with statistics packages is a plus

This position involves an estimated 30% to 50% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Our group is a global reference in low-carbon energy and services. Together with our 96.000 employees, our customers, partners and stakeholders, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions. Inspired by our purpose (“raison d’être”), we reconcile economic performance with a positive impact on people and the planet, building on our key businesses (gas, renewable energy, services) to offer competitive solutions to our customers.

Role Overview:
The Business Development Manager will play a crucial role in establishing and growing our biogas business in Spain. This position will be responsible for identifying and securing new business opportunities, managing mergers and acquisitions (if the case may be), developing partnerships, and developing/leading Greenfield and Brownfield projects. The ideal candidate will have a deep understanding of the Spanish renewable energy market, particularly in biogas or related sectors, and possess strong strategic, negotiation, and relationship-building skills.

Key Responsibilities:

• Conduct in-depth market research to identify opportunities for growth in the Spanish biogas sector.
• Develop and implement a business development strategy to achieve the company's goal of 0.5 TWh of installed capacity by 2030.
• Monitor market trends, competitor activities, and regulatory changes to adjust strategies accordingly.
• Identify and evaluate potential M&A targets within the Spanish biogas market.  Lead due diligence, negotiations and integration processes for acquisitions as well as all internal governance steps.  Collaborate with the finance, legal, engineering, technical, HSE,… teams to ensure smooth execution of transactions.
• Build and maintain relationships with key stakeholders, including agricultural cooperatives, waste management companies, regional governments, and regulatory bodies.
• Develop joint ventures and strategic alliances that enhance the company’s market position and access to feedstock and digestate offtake.
• Negotiate and secure long-term contracts for feedstock supply and other critical resources.
• Oversee the identification and development of Greenfield and Brownfield projects in high-potential regions.
• Work closely with RGE and all relevant stakeholders to assess project feasibility, secure permits, and ensure timely execution.
• Manage relationships with local communities and other stakeholders to ensure project acceptance and success.
• Collaborate with the finance team to develop and manage project budgets, financial models, and investment plans.
• Identify and mitigate risks associated with market entry, project execution, and regulatory compliance.
• Provide regular updates to the General Manager and senior leadership on business development activities, progress against targets, and market insights.
• Represent the company at industry events, conferences, and meetings with key stakeholders.

Qualifications:

• Education: Master’s degree in Business, Engineering, Environmental Sciences, or a related field. An MBA or advanced degree is preferred.
• Experience:
  • Minimum of 7-10 years of experience in business development, with a proven track record in the renewable energy sector (clear plus if in the biogas, biomethane, or waste-to-energy).
  • Demonstrated experience in leading greenfield projects, M&A activities, developing partnerships, and managing projects in Spain.
  • Possess a strong knowledge and understanding of the Spanish energy market (and biogas in particular), including regulatory, financial, and operational aspects.
• Skills:
  • Strategic thinker with the ability to identify and capitalize on market opportunities.
  • Excellent negotiation, communication, and relationship-building skills.
  • Strong project management capabilities, with the ability to oversee multiple projects simultaneously.
  • Fluency in Spanish and English is required; French languages is a plus.
  • Entrepreneurial mindset with a proactive approach to driving business growth.
  • Strong leadership qualities with the ability to work collaboratively in a matrix organization.
  • Ability to navigate complex regulatory environments and work effectively with government bodies.

REJOIGNEZ GRDF ! 

GRDF, filiale indépendante d’ENGIE, est le principal gestionnaire de réseau qui distribue le gaz à plus de 11 millions de clients.

Vous êtes motive(e) ?

•    Pour mettre vos compétences au service d’un acteur majeur de la transition énergétique, expert et distributeur du gaz ?

•    Pour participer à l’avenir de la distribution du gaz (compteur communicant, technologies du réseau intelligent, développement du biogaz et du GNV, …) ?

Au sein de la Région Ile de France, GRDF recrute son :

Chef de projet technique H/F

Poste basé à Paris (75010)

La Direction Système d'Information, créatrice de valeur et partenaire des métiers, assure le fonctionnement, l'adaptation et l’optimisation du SI conformément aux besoins des utilisateurs. 
Son Domaine SI Développement & Communication (SIDC) est responsable des activités SI liées au développement commercial, marketing & communication, digitalisation des services et accueil client. Il assure le pilotage de sujets transverses tels que le programme Fidélisation, le Programme SI Client, la Connaissance Clients, etc.

Le domaine SIDC recherche un chef de projet pour porter la construction des nouvelles offres de services de mise à disposition de données de consommation d’énergie (offres Fournisseurs, Entreprises & Collectivités, Producteurs Biométhane, Interne). Il s’agit d’un périmètre au cœur des enjeux règlementaires et de la maîtrise de l’énergie.

VOS FUTURES MISSIONS

Vous serez responsable du pilotage de l’ensemble des phases projet :

-    Etude de cadrage : Construction de la stratégie globale et de rationalisation des offres MADC 
-    Instruction des besoins : définition des solutions transverses (cartographie fonctionnelle & applicative, diagramme de séquences…) portage des impacts auprès des différentes applications en garantissant la cohérence transverse
-    Définition de la stratégie de recette globale et déroulement des recettes transverses et stratégie de déploiement et préparer le RUN
-    Pilotage global de la roadmap des différentes offres : planning des différentes évolutions applicatives nécessaires à la mise en place des offres, suivi d’avancement, budget & reporting
    
•    L’activité de RUN des produits construits en phase projet : 

-    Point d'entrée unique des métiers, en charge du suivi des offres (kpi), incidents et anomalies, demandes d'évolutions, en garantissant la cohérence fonctionnelle transverse et la coordination avec l'ensemble des acteurs de la chaîne applicative.
-    Pilotage de la backlog de besoins métier : Priorisation, instruction et construction de la roadmap
-    Pilotage de la roadmap définie, respect du planning et budget

VOTRE PROFIL

De formation Bac+5 en Informatique, vous justifiez d’une expérience réussie d’au moins 6 ans dans un poste similaire.
Vous savez piloter une équipe, avez pu développer un background technique solide (idéalement expérience en développement) et disposez d’une bonne connaissance des architectures n-Tiers, des APIs et solutions web, vous maîtrisez les architectures fonctionnelles complexes.
 

VOS ATOUTS POUR REUSSIR

Vous aimez travailler dans un environnement dynamique, transverse, sur des périmètres en très forte visibilité (Image de marque et aspects réglementaires).
 
Doté(e) d’aisance relationnelle, de leadership et de pédagogie, vous savez coordonner différents acteurs techniques, fonctionnels et métier, les challenger et faites preuve de conviction, en sachant adapter votre discours en fonction des interlocuteurs.
  
Adaptable, vous êtes polyvalent(e), rigoureux(se), organisé(e), vous savez anticiper et prioriser les activités de l'équipe.

INFORMATIONS DIVERSES

Lieu de travail

* Horizon Janvier 2025 : Saint-Denis 93200 - RER B (Station La Plaine Stade de France – à deux stations de Gare du Nord).

Les +

-    Salle de sport

-    Environnement dynamique, locaux agréables

-    CET - Compte Epargne Temps

-    Equilibre vie professionnelle / vie personnelle

-    Jusqu’à 10 jours/mois de télétravail

En tant que salarié.e de GRDF, vous serez engagé.e à nos côtés et au quotidien dans des actions en faveur de l’égalité des chances et de la diversité des profils, reconnues par le Label Diversité.

L'emploi est régi par l'obligation de protection des informations commercialement sensibles, par le respect de l'objectivité, de la transparence et de la non-discrimination à l'égard de l'ensemble des utilisateurs du réseau de distribution. A ce titre, vous veillerez à respecter et faire respecter le code de bonne conduite du distributeur GRDF.

GEMS B2B BE – IT Team Lead

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 areas of expertise :

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context:

For GEMS (Global Energy Management and Sales) in Brussels, we are currently looking for an IT Team Lead for the Sales & Customers team! The GEMS teams negotiate ENGIE natural gas supply contracts, optimize the assets (power plants) and the energy purchase and sales contracts, and provide customers with natural gas and electricity, as well as energy price risk management services.

Role:

You manage all the IS activities related to the B2B Belgium - Sales & Customers domain. This covers a team of approximately 15 people, focusing mainly our customer facing applications, like our public website, our customer area, Api’s, Salesforce, Marketing Cloud ,... Next to that, the team also manages technical integration components.

Your responsibilities include

• Oversight and follow-up of the applicative and technological roadmap
• Management of service contracts, commercial and contractual relations with suppliers
• Ensuring the IT service level and user support
• Supervision of IT projects

Hard skills:

• Must have:
  • Technical competences:
    • Proficiency in architecture principles, cloud (azure / aws), api’s, salesforce …
    • Co-construction and follow-up of the applicative and technological roadmap
    • Ensure and Control correct implementation of Quality, security and performance requirements in collaboration with related GEMS IS teams

• • Delivery and Project Management:
    • you are mastering of agile methodologies and have good capacity and field experience in applicative architecture.
    • Steering and follow-up of all project within his domain on all axes (Scope Budget, quality and timing)
    • Ensure the regular delivery of consistent IS software increments on consisting in bug fixes, enhancement on existing functions or new functionalities and large projects.

• • Reporting:
    • Budget monitoring and management.
    • Setup and follow-up of quality KPI
    • Responsible of the operational production continuity of used systems and applications.

• • Team Management:
    • Team operational management (internal + external consultants), team skills management and staffing, people development for Internal resources.
    • Demand management: put in place a team backlog, prioritized according to client needs, manage relationship with other IT teams and external clients (business and support functions).
    • Process management: define, adapt and enforce team organization and methodology (including development best practices and ALM methodology). 

Soft skills:

• Must have:
  • Leadership:
    • You have proven experience in people management: team lead or IT management and the organization of an IT team
    • Ability to inspire and guide team members, fostering a collaborative environment.
  • Communication:
    • Strong verbal and written communication skills for conveying technical concepts to non-technical stakeholders.
    • Skills in managing and resolving team conflicts or disagreements.
  • Change Management
    • You embrace change management, can work autonomously and hold a analytical mindset.
    • identifying issues and developing effective solutions under pressure.

• • Time Management: Effectively prioritizing tasks and managing time for both personal and team deadlines.
  • Mentoring: Ability to coach and develop team members’ skills and careers.

Education and professional background:

• You hold a Master degree in engineering with a proven specialty in IT  or equivalent
• You have minimum 5+ years’ experience in IT team management or in IT expertise.

Languages:

• Fluent in English.
• Professional knowledge of either Dutch or French.

Travels:

Occasional travel (few times a year) to other Paris or other B2B countries.

If you meet these requirements, then you are the talent we are looking for. Do not waste time ! 

Apply by attaching your updated CV, regardless your gender. ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals. All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

What You Can Expect

As our Project Management Senior Advisor, you will be responsible for the technical development, administration and implementation of energy system projects related to new partnerships with universities or commercial and industrial entities, that aim at reducing carbon and energy consumptions. These energy systems encompass the production and distribution of electricity, chilled water, heating hot water, and steam, along with the distribution of natural gas.

Every day you will lead the delivery of large capital projects safely, on budget, on time, and meet high quality standards, within the Energy Solutions North America business unit.

• For business development projects or acquisitions, this role will heavily coordinate with the Major Projects team composed of contracts managers, project managers, engineering, project management office, the business development team, and all other support functions.

• For large projects at existing partnerships, this role will liaise with and provide best practice sharing to the other members of the capital projects team including, but not limited to, Georgetown University in Washington, DC, Iowa University in Iowa City, IA and Ohio State University in Columbus, OH.

You will report to the Vice President of Major Capital Projects & IPOS.        

What You’ll Bring

• You will possess a bachelor’s degree in Engineering, Science, Technical discipline, Construction Management, or a related field.
• You will need a minimum 10 years of progressively responsible experience in project management
• You have experience leading design/engineering firms, construction contractors, qualified equipment vendors, and suppliers to ensure projects are executed on time, under budget, with no health, safety, environmental, and public relations incidents
• You will hire and manage the project team including internal staff and external consultants required to deliver large industrial projects and provide lateral management to other ENGIE employees supporting the project
• You will develop and update project definition documents, including but not limited to, scope, schedule, budget forecasts, resource requirements, risk registers, and benefit estimates. Diligently assess any potential savings to reach the best return on investment for the client
• You will demonstrate flexibility to changing business and project conditions, develop and present alternative solutions to problems, and recommend a course of action to maintain project scope, schedule, and budget
• You will measure project performances relying on KPI’s for engineering, procurement, fabrication, construction, and start-up to report at minimum monthly, identifying variances and taking corrective actions to achieve project objectives
• You will provide regular reports to ENGIE leadership with key statistics, and summary reports
• You will establish stakeholder management plans to understand needs and expectations and to ensure effective communication with all stakeholders throughout the project
• You will implement quality control processes to confirm project deliverables meet the required standards and conduct regular quality audits and inspections
• You will collaborate in the development of processes and tools necessary to measure, analyze, and improve the performance of the portfolio of projects and report results to key stakeholders. Support the standardization of ENGIE’s project management tools, templates, and technologies
• You will develop relationships with the ENGIE subsidiaries and our partners and encourage knowledge sharing across the teams

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 30% of the time
• Must possess a valid U.S. driver’s license
• Must be willing and able to comply with all ENGIE ethics and safety policies
• Having a PMP certification is helpful
• Other duties assigned related to position

Compensation

Salary Range: $128,400 – $196,765 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We value internal mobility and will offer sponsorship for this role to internal candidates only.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

The Project Management Senior Advisor position is responsible for providing overall management of projects from initial development through final engineering design, construction and final commissioning of the project and project closeout. This position focuses on renewable energy, energy efficiency, and process upgrade projects for Publice Sector, Industrial, and Water/Wastewater Treatement Plant clients. 

As the Project Management Senior Advisor you will work with ENGIE’s Business Development, Operations, Procurement, and Asset Management teams, as well as engineering partners and installation subcontractors. You must have experience managing large, complex, construction projects, preferably design-build. 

You’ll be assigned as the primary manager of all phases of a project, with the objective of developing and completing projects on time and within budget, while maintaining quality, safety, and cash management standards and producing strong customer satisfaction.

This position is located in Orange, Pasadena, or Riverside, California and reports to the Director of Project Management.

General

• Manage all aspects of complex $10M – $75M+ Engineer / Procure / Construct (EPC) projects, including project development, scoping, contracting, risk management, planning, budgeting, scheduling, quality control, safety, and client satisfaction
• Manage the internal project team including project engineers, on-site construction managers and project coordinators, commissioning engineers and other subject matter experts
• Serve as a primary customer contact during the entire development and implementation process, striving for their complete satisfaction with ENGIE’s services

Project Development

• Support ENGIE Business Development in generating new business. Attend customer presentations and interviews as needed, including board and council meetings
• Create, maintain and manage a portfolio of projects

• Actively manage the project team through regular meetings to assign tasks and responsibilities, and discuss/document project updates, needs and progress

Construction

• Manage projects to assure each project is delivered within established budgets and schedules
• Create a procurement plan in collaboration with project team and internal ENGIE procurement
• Manage the procurement of ENGIE-provided major equipment and associated supply agreements

What You’ll Bring

• A minimum of a four (4) year degree in mechanical, electrical, civil or environmental engineering; construction management or related field will be considered
• A minimum of ten (10) years of relevant experience in the public sector, industrial, or municipal Water/Wastewater industries, with a progression of responsibilities including project development and delivery
• Advanced level skills in Microsoft Office Suite

• Excellent organizational, interpersonal, and communication skills
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy

• Demonstrated leadership, networking and problem-solving skills
• Ability to adapt in a demanding, ever-changing environment
• A track record of mentorship and training of project team members
• Familiarity with Procore or similar tool

Additional Details

This role is eligible for our hybrid work policy; this job will require travel and spending the majority of time on the job site.

This role requires attendance at a worksite on a daily basis.

Must be available to travel domestically up to 25% of the time and with the need for some overnight trips.

Must possess a valid U.S. driver’s license/clean driving record; needed ability to drive to site locations.

Must be willing and able to comply with all ENGIE ethics and safety policies.

This position consists of outdoor work, while performing the duties of this job, the employee is exposed to weather conditions.

Compensation

Salary Range: $128,400 – $196,765 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

TRACTEBEL-Engie Chile, is seeking HSE Manager  (above +10 years of experience) to join our engineering team in Santiago.

Candidates must have English language skills to work in a multicultural environment and international projects (Interview will be in English language). 

Responsibilities:
- Support the Project Manager and the management team to develop and implement an effective site-specific EHS plan, while adhering to all corporate, divisional, and regional EHS programs and processes.
- Assists Project Managers and EHS Managers/Specialists in the coordination of subcontractor EHS protocols, including vendors and owner personnel working on company project(s). Coordinates project EHS programs with subcontractors. Assists in planning and coordinating work to eliminate hazards, minimize risks, and aggressively manage losses involving injuries or property damages.
- Coordinates quarterly comprehensive on-site EHS audits. Periodically inspects and evaluates the project site, equipment and processes for compliance with applicable local, state and federal regulations, as well as company and owner policies and procedures.
- Complete and provides a weekly EHS update to EHS Leadership.

Qualifications:

- Bachelor’s Degree in Safety eng, Industrial Hygiene, Safety Construction Management or equivalent

- Minimum 5 years of experience in the construction EHS field

- English language skills to work in a multicultural environment

- Previous electrical and construction project experience preferred

- Excellent communication skills, critical thinking and problem solving abilities, and ability to prioritize, organize and manage time

- Knowledge of regulations and standards as well as hazard recognition and injury management skills

- Required work on construction site environment

TRACTEBEL-Engie Chile, is seeking a Commissioning Lead Coordinator (above +15 years of experience) to join our site team in Santiago.

Candidates must have english language skills to work in a multicultural environment and international projects (Interview will be in English language).

This position requires a detailed understanding of commissioning coordination to oversee and manage the commissioning process for large-scale, mission-critical projects within a multidisciplinary team.

Responsibilities:

- Commissiong Coordination: Act as the lead for commissioning activities, coordinating across multidisciplinary teams to ensure alignment with project timelines and specifications. Aligned with the client's commissioning standards and in coordination with the commissioning agents designated by the client.

- Commissioning Planning: Develop and review commissioning plans, testing procedures, and documentation to support seamless project execution.

- Quality Assurance: Oversee quality control processes during commissioning, reviewing field - testing results, and providing technical guidance to ensure standards are met.

Issue Resolution: Manage and resolve technical issues that arise during the commissioning phase, - coordinating with cross-functional teams and vendors for timely resolution.

- Stakeholder Communication: Serve as the primary point of contact for all commissioning activities, maintaining open lines of communication with internal teams, contractors, and client representatives.

- Risk Management: Identify and mitigate potential risks during the commissioning phase, implementing corrective actions as necessary to maintain project integrity.

- Handover Process: Ensure that all commissioning activities are completed to the satisfaction of stakeholders and that systems are ready for operational handover.

Qualifications:

- Bachelor’s Degree in Electrical Eng., Mechanical Eng.or equivalent.

- 15 years experience Commissioning industrial critical projects (GIS & AIS Substation, data center, pharmaceutical, manufacturing, oil & gas, petrochemical, laboratory, power, water etc.).

- Fluent English and Spanish Proficiency: Required for effective communication with international and local teams and clients.

- Technical Knowledge: Strong understanding of commissioning processes, systems, and protocols within a complex construction environment.

- Knowledge of Electrical equipment, cooling system, water system, backup diesel generators and fire fighting system.

- Physically able to work on site construction environment