SAP SuccessFactors id
9119
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I&C Client Support Advisor

Posting date : 20/06/2024

Requisition ID : 26819


I&C Client Support Advisor

Exciting Opportunity: I&C Client Support Advisor

 

About Engie

 

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

 

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

About the role:

The role holder will be responsible for the end to end management of Retail Ops processes for I&C customers from Customer Setup and Registration, to Metering, and through to Billing and Customer Service. Working as part of the I&C Client Support team, the role holder will become an expert in a minimum of two team processes and will ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.

Key responsibilities:

  • To manage a minimum of two team processes within the I&C specialist team ensuring that we adhere to team targets and SLAs.
  • Provide regular progress updates to the Senior I&C Client Support Advisor and Team Leader ensuring all issues are escalated in a timely manner.
  • Responsible for interfacing with key customers and partners within agreed SLAs and in line with regulation.
  • Providing reporting updates and feedback to other Retail Ops teams ensuring overall Retail Ops targets are achieved.
  • To keep customers and partners regularly informed of progress, with consistency in communications and adhering to our policies at all times
  • To keep accurate, detailed and up to date notes, in all systems.
  • To adhere to internal policies, risk frameworks, industry compliance and other requirements.
  • To identify themes of process and system issues that are creating high volumes of queries, complaints, disputes and poor customer experience.
  • To take actions, working with other teams / departments if necessary, to improve customer experience
  • To ensure that all processes are operated in a timely and efficient manner with a focus to provide excellent customer service at all times
  • To provide a seamless handover of information to other teams.

Skills & Experience:

  • Excellent communication skills (including written and telephone skills).
  • Numerical skills.
  • Microsoft Office proficient.
  • Proven record of excellent customer service.
  • Able to produce accurate work within tight deadlines.
  • Proven organisational skills.
  • Self-management.
  • Results focus
  • Drive to achieve continuous improvements
  • Able to manage conflicting priorities
  • Awareness of wider ENGIE business is desirable
  • Passed probation period in current role within Retail Ops
  • Previous knowledge of a Retail Ops process area

Qualifications:

  • GCSE Maths and English Grade C (or equivalent) or above
  • Degree level (or equivalent), preferable

What benefits we offer?

 

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
 

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

 

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

 

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Requisition ID on SAP SF
26819
Organization
Language on SAP SF
en_US
Degree
Job Contract
Job City
Job Posting Date
job_division_level_one
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Cash Application Analyst II

Posting date : 13/06/2024

Requisition ID : 26348


Cash Application Analyst II

The Cash Application Analyst II facilitates cash postings, analysis, and remediation of cash applications for all cash receipts, ensuring accurate and timely application to customers’ account. In this role the Cash Applications Analyst acts as a liaison to the Collections team and reconciles daily cash postings and research discrepancies to ensure proper resolution.

 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed

 

 

This is a CONTRACT POSITION.

Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

 

Duration:

  • Six Months

 

Compensation:

  • Pay Rate: $26.00

 

Location:

  • Houston (Hybrid)

 

What you’ll do:

  • Timely and accurately cash matching in ENGIE’s ERP system
  • Reconcile daily cash match posting to bank account and analyze and research all
  • unapplied cash receipts
  • Function as the liaison with the Collections team for the proper application of cash
  • receipts
  • Analyze cash receipts, ensuring the correct cash amounts remitted, are applied and allocated accurately to customer accounts
  • Research all discrepancies between the cash receipt submission and customers’ outstanding balance to ensure timely resolution
  • Track and report on all in transit cash receipts
  • Provide daily status update to Manager
  • Make recommendations to Manager on process improvements that streamline the cash application activity
  • Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives
  • Acts as a team member with all ENGIE staff
  • Comply with all ENGIE policies and procedures and perform other duties as assigned

 

What you bring:

  • Bachelor’s Degree Accounting or Business
  • Minimum of 2 years relevant experience
  • Billing or operations experience in multiple markets preferred
  • Mathematically inclined
  • Strong analytical ability with attention to detail, and goal oriented
  • Detail oriented with the ability to follow up, prioritize and manage multiple responsibilities and assignments in a timely manner with a high degree of accuracy
  • Self-motivated without assistance from Manager and Supervisor
  • Proficient with standard office software packages MS Office Suite, and PC skills
  • Independent thinker, excellent verbal, and written communication skills
  • A high degree of reliability and strong ethics
  • Productive and efficient, with a fast accurate turn-around
  • Ability to use multiple data systems
  • Collaborator with the ability to work well with others

 

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone. 

 

Unite with us in leading the transformation of the world of energy!  ENGIE is looking for talented and motivated individuals to create the future of energy and customer solutions.  Join a rewarding and flexible work environment that encourages innovation and creativity to help customers meet their energy challenges today and in the future.  Are you up for the challenge?

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

 

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

 

ENGIE complies with all federal, state, and local minimum wage laws.  

Your talent acquisition partner can share more specific information regarding the salary for the position based on the work location. 

 

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

 

Job Requisition ID on SAP SF
26348
Organization
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
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RECEPCIONISTA

Posting date : 13/06/2024

Requisition ID : 28841


RECEPCIONISTA

Somos ENGIE Energía Perú, una de las mayores compañías de generación de energía eléctrica del país. Con 27 años en el mercado peruano, formamos parte del Grupo ENGIE, el mayor productor independiente de energía con 96 mil empleados alrededor del mundo.

Nuestro propósito es acelerar la transición hacia una economía carbono neutral, ofreciendo generación eléctrica baja en emisiones de carbono y energías renovables. Queremos hacer frente a los desafíos del cambio climático logrando el cero carbono neto para 2045.

Somos una empresa que fomenta la diversidad, la inclusión y el pleno respeto de las diferencias en el ambiente de trabajo. Estamos comprometidos con un crecimiento responsable del negocio, que vaya de la mano con los más alto valores éticos, el compromiso con la comunidad, con la sociedad, así como con nuestros clientes, proveedores y socios comerciales.

 

Recepcionista

¿Qué tareas realizarás?   

  • Responder y dirigir las llamadas desde la Central Telefónica del edificio corporativo, así como de orientar y proporcionar la información básica necesaria.
  • Recibir a los visitantes, empleados y proveedores, determinar la naturaleza u objetivo de su visita y guiarlos a sus destinos correspondiente
  • Registrar el ingreso y salida de visitantes manejando las listas de acceso del departamento de seguridad, tomando nota de los datos de los visitantes.
  • Reportar cualquier actividad sospechosa a los agentes de seguridad.
  • Atender la recepción de documentos y coordinar su entrega a áreas usuarias del edificio de acuerdo con el procedimiento de PUC.
  • Revisar y coordinar con el proveedor las valorizaciones de servicios de Taxi y Courier, economato entre otros por Áreas Usuarias.
  • Apoyo administrativo al Área: Elaboración de requerimientos, seguimiento a Órdenes de Compra y elaboración de Hojas de Entrada de Servicios.

¿Qué habilidades técnicas necesitamos para esta posición?                

  • Carrera técnica o administrativa.
  • Indispensable manejo de centrales telefónica
  • Indispensable manejo de MS Office, Excel, Power Point y Word a nivel intermedio
  • Deseable conocimiento de la herramienta SAP
  • Deseable experiencia en posiciones similares de 1 a 3 años
  • Nivel de Inglés Intermedio

                                         

¿Qué esperamos de ti?

  • Capacidad analítica, comunicación efectiva, autonomía, cooperación, orientación al cliente, trabajo en equipo, proactividad, liderazgo, apertura, planificación y organización.
  • Posee capacidad para actuar con velocidad y sentido de urgencia cuando se deben tomar decisiones dentro de los tiempos esperados.
  • Capacidad de trabajar en colaboración con grupos multidisciplinarios, con otras áreas de la organización u organismos externos con los que deba interactuar, en pro de un objetivo común.
  • Capacidad para trabajar bajo presión y criterio para priorizar el trabajo de acuerdo con los objetivos de la empresa.                                                  
  • Capacidad para proponer optimizaciones en el proceso logístico, que aporten agilidad y ahorros.                                   
  • Capacidad para preparar y realizar presentación de impacto a todo nivel        
  • Actuación de manera ética siempre respectando las reglas y lineamentos éticos de la empresa.
  • Conciencia de la seguridad y cuidado del medio ambiente, siempre respectando los lineamientos de seguridad y medio ambiente de la empresa.
Job Requisition ID on SAP SF
28841
Organization
Language on SAP SF
en_US
Country
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
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Site Admin II - Anson Solar Site

Posting date : 12/06/2024

Requisition ID : 30045


Site Admin II - Anson Solar Site

What You Can Expect

As our Site Administrator II, you will provide administrative support for the Texas Regional Solar Generation sites and will sit in Anson, TX. Your responsibilities encompass a wide range of tasks crucial to maintaining smooth day-to-day operations. This includes assisting management with public and employee relations by facilitating and maintaining communications at the required levels and serving as a member of the local safety committee. You will  collect, review and analyze data to prepare reports, charts, budgets and other presentation materials, as well as maintaining routine plant operating logs and reports utilizing Excel. You will be responsible for responding to route routine inquiries from external or internal sources with standard correspondence or other messaging. Work closely with cross-functional teams such as asset management, compliance, human resources, and legal departments, you will ensure communication and status updates are received in a timely manner to meet deadlines. Moreover, you will need to establish and maintain general administrative activities, including accounts payable, timesheets, and recordkeeping, managing purchase requisitions and orders, overseeing budgets and vendor relationships, and maintaining important documents, logs, plans, and reports. Other administrative duties include maintaining, updating and retrieving files, forms, inventories, logs, and other documents, receives sorts, and distributes mail and maintaining the general office area.

 

 

What You’ll Bring

  • Minimum education requires a High School diploma with three (3) years’ experience where you have worked with vendor management, accounting, procurement, supply chain, or human resources in an administrative support capacity
  • Must be able to use Outlook, Word, and Excel daily to analyze, communicate, distribute and report data to leadership and external partners
  • You must have knowledge of administrative and secretarial functions including typing, computer skills, scheduling, communicating correspondence via emails, and utilize telecommunication software and equipment such as MS Teams, fax machines, and printers
  • You must have experience creating reports on a scheduled basis

 

 

Additional Details

  • This role requires daily attendance at a worksite
  • Must be available to travel domestically up to 10% of the time and with the need for some overnight trips to attend company events and training in one (1) week increments
  • Must possess a valid U.S. driver’s license/clean driving record to drive company vehicle or to drive personal vehicle for company events
  • Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing
  • Must be willing and able to comply with all ENGIE ethics and safety policies
  • The position consists of 90% work indoors and 10% work outdoors; outdoor work may expose the employee to weather conditions

 

 

Compensation

Salary Range:  $20.12 – 32.73 USD hourly

 

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

 

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

 

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

 

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

 

 

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

 

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

 

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

 

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

 

Job Requisition ID on SAP SF
30045
Organization
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
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Site Admin II -Five Wells

Posting date : 12/06/2024

Requisition ID : 30044


Site Admin II -Five Wells

What You Can Expect

As our Site Administrator II, you will provide administrative support for the Texas Regional Solar Generation sites and will sit in Rogers, TX. Your responsibilities encompass a wide range of tasks crucial to maintaining smooth day-to-day operations. This includes assisting management with public and employee relations by facilitating and maintaining communications at the required levels and serving as a member of the local safety committee. You will  collect, review and analyze data to prepare reports, charts, budgets and other presentation materials, as well as maintaining routine plant operating logs and reports utilizing Excel. You will be responsible for responding to route routine inquiries from external or internal sources with standard correspondence or other messaging. Work closely with cross-functional teams such as asset management, compliance, human resources, and legal departments, you will ensure communication and status updates are received in a timely manner to meet deadlines. Moreover, you will need to establish and maintain general administrative activities, including accounts payable, timesheets, and recordkeeping, managing purchase requisitions and orders, overseeing budgets and vendor relationships, and maintaining important documents, logs, plans, and reports. Other administrative duties include maintaining, updating and retrieving files, forms, inventories, logs, and other documents, receives sorts, and distributes mail and maintaining the general office area.

 

 

What You’ll Bring

  • Minimum education requires a High School diploma with three (3) years’ experience where you have worked with vendor management, accounting, procurement, supply chain, or human resources in an administrative support capacity

  • Must be able to use Outlook, Word, and Excel daily to analyze, communicate, distribute and report data to leadership and external partners
  • You must have knowledge of administrative and secretarial functions including typing, computer skills, scheduling, communicating correspondence via emails, and utilize telecommunication software and equipment such as MS Teams, fax machines, and printers
  • You must have experience creating reports on a scheduled basis

 

 

Additional Details

  • This role requires daily attendance at a worksite
  • Must be available to travel domestically up to 10% of the time and with the need for some overnight trips to attend company events and training in one (1) week increments
  • Must possess a valid U.S. driver’s license/clean driving record to drive company vehicle or to drive personal vehicle for company events
  • Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing
  • Must be willing and able to comply with all ENGIE ethics and safety policies
  • The position consists of 90% work indoors and 10% work outdoors; outdoor work may expose the employee to weather conditions

 

 

Compensation

Salary Range:  $20.12 – 32.73 USD hourly

 

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

 

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

 

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

 

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

 

 

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

 

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

 

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

 

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

 

Job Requisition ID on SAP SF
30044
Organization
Language on SAP SF
en_US
Job Contract
Job City
Job Posting Date
job_division_level_one
job_mapped_organization
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Document Controller

Posting date : 07/06/2024

Requisition ID : 29697


Document Controller

Responsibilities:

  • Assist with maintaining and managing all important documents for the project and assures that it is easily accessible and stored
  • Coordinate all activities related to the document control procedure, including technical documents, drawings, and commercial correspondence
  • Organize and control a document management system, to include revision control, change requests & document formatting
  • Manage the management of data room for external due diligence
  • Input document data into the standard registers ensuring that the information is accurate and up to date
  • Generate the various document control reports as required and ensure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable
  • Maintain updated records of all approved documents and drawings and their distribution clearly;
  • Maintain the documents and drawings in the document control office under safe custody without any damage or deterioration with easy traceability
  • Maintain the files and control logs as required 
  • Coordinate with local authorities and other third parties for all correspondences.
  • Involve in other administrative duties as assigned by project team

 

Requirements:

  • Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field from an accredited university/college
  • 2-3 years of experience as document controller and Proficient in Microsoft office (Word, Excel, powerpoint)
  • Excellent communication skills and be able to manage stakeholders from all levels
  • Analytical, meticulous and have attention to details and able to work independently, fast learner
  • The position is required to be based on a Project at Bukit Kayu Hitam

     

Job Requisition ID on SAP SF
29697
Organization
Language on SAP SF
en_US
Country
Job Contract
Job Posting Date
job_division_level_one
job_mapped_organization
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Recoveries Manager

Posting date : 04/06/2024

Requisition ID : 27461


Recoveries Manager

Exciting Opportunity: Debt Recovery Team Manager Leeds - Energy

 

About Engie

 

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

 

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

 

Purpose of the job

 

ENGIE are recruiting for a Debt Recovery Team Manager to be based in Leeds.  The job holder will be responsible for the management of overdue debt through the disconnections process and internal and external legal process.  This is a hybrid role, working full time Monday to Friday.  On offer is a competitive salary, bonus and benefits package.

 

Key responsibilities:

 

  • Supervise the Debt Recovery and Disconnections team including overseeing the warrant and legal process
  • Assisting and sometimes liaising with customers and their representatives in order to expedite the claim process and where possible recover the full outstanding or where appropriate achieve settlement of outstanding debt
  • Work alongside internal legal team on claims over £50k where necessary
  • Approve settlements and write-offs in a timely manner and authorise legal action, write offs and settlements within set delegations
  • Ensuring the Legal tracker and Debt Recovery tickets are maintained and that the team are working within the delegations of authority
  • Manage the full legal process with external solicitors
  • Act as main point of contact for external solicitors’ queries in respect of claims
  • Ensure expenditure related to the external legal process is controlled
  • Validation and sign off of Disconnection and External Legal Costs invoices including process serves and traces in line with DLAs

 

Experience and skills:

 

  • Working knowledge of gas and electricity industry processes across, SME and I&C.
  • Understanding of the customer lifecycle and interdependencies between Credit Control and interfacing departments.
  • Proven ability to organise and produce accurate work to tight deadlines.
  • Highly numerate and awareness of cost recovery.
  • Verbal reasoning skills
  • Microsoft Office proficient.
  • Able to demonstrate a practical approach to problem solving.
  • Ability to manage conflicting priorities.
  • Proven record of excellent customer service.
  • Quality and breadth of experience of credit control.
  • Preferable previous team leader experience

 

Qualifications:

 

  • GCSE English Grade C (or equivalent).
  • GCSE Mathematics Grade C (or equivalent).

 

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
 

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

 

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

 

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Requisition ID on SAP SF
27461
Organization
Language on SAP SF
en_US
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