Job Title:

MEP Technician

Department:

Operations

Job Purpose:

The MEP Technician is responsible for the maintenance, troubleshooting, and repair of MEP systems in MBZUAI. The role involves conducting routine inspections, performing preventive and corrective maintenance.

Key Responsibilities:

• Maintain and repair HVAC systems, including air handling units, chillers, cooling towers, VRF, FCU & Package Units
• Conduct preventive maintenance on mechanical equipment, such as pumps, motors, and compressors.
• Perform electrical maintenance on lighting, power distribution systems, control panels, and LV panels.
• Inspect, test, and repair electrical components, wiring, and circuits to prevent system failures.
• Maintain and repair plumbing systems, including water supply, drainage, and sanitary fittings.
• Inspect and fix leaks, pipe blockages, pumps, valves, and Calorifiers
• Perform scheduled preventive and corrective maintenance as per Job cards.
• Respond promptly to maintenance requests and emergencies.
• Keep accurate maintenance records, reports, and logs.
• Collaborate with other technicians and facility management teams to address maintenance needs.

• Qualifications: Diploma or ITI certification in Mechanical or Electrical field.
• Experience: Minimum 2-5 years of experience in MEP maintenance
• immediate joiner will be preferred.

Other Requirements:

• Work may involve exposure to extreme temperatures, heights, confined spaces, and noisy environments and also the assets shifting work
• Requires physical stamina for lifting, climbing, and manual work.
• May include shifting work, weekends, and emergency callouts.
• 24 & 7 rotational shifts with 12 Hours duty and 6 days a week.

Job Title:

HVAC Technician

Department:

Facility Management

Reporting To:

FM Supervisor

Site:

ES-      

Job Purpose:

Employee performs skilled, complex work in the repair, maintenance and installation of heating, ventilating, air conditioning and steam distribution equipment and energy management systems.

Key Responsibilities:

• Investigates problems and performs repairs on various mechanical and electrical equipment in heating, cooling and ventilation systems.
• Performs preventative maintenance on various mechanical and electrical equipment in heating and cooling systems.
• Monitors and inspects heating and cooling systems to ensure continued proper operation.
• Install and maintain diverse heating, ventilation and air conditioning systems
•  Lay out wires and pipes to complete HVAC systems
• Perform general and preventative maintenance on HVAC systems
• Ensure that all installations are done in accordance to the set standards
• Make sure that any loose wires are connected and secured properly
• Ensure calibration of thermostats and other controls
• Perform checks on motors and belts and handle lubrication duties
• Change filters and replace any parts as they wear out
• Ensure that chemical compositions in equipment are adequate at all times
• Handle conduit running for HVAC equipment
• Order any supplies or equipment needed for HVAC maintenance or installation as needed
• Ensure availability of all items needed for an HVAC project
• Respond to emergency situations in order to resolve issues on an immediate basis
• Handle maintenance of tools and equipment
• Replace faulty or expired parts in an HVAC system
• Fabricate parts in case parts are not readily available
• Following building policies and standard
• Ensure that fire alarm system of the building all secure
• Update Chilled water reading
• Building Management System (BMS)
• Make sure the treatment of chilled water chemical
  
  QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work.

SKILLS REQUIRED:

• Strong background in reading and interpreting instructions and safety procedures associated with HVAC processes
• Solid knowledge of using hand and power tools
• Experienced in handling electronic and mechanical systems effectively
• Exceptional knowledge of providing technical assistant with the design and implementation of HVAC systems.

Qualifications:

• Knowledge of commercial mechanical and electrical systems.
• Knowledge of blueprints.
• Ability to repair systems.
• Diploma/ITI in Refrigeration and Air-conditioning.

Other Requirements:

• Minimum 3 to 5 experience within the maintenance services market sector.
• Computer Knowledge.
• Fluent Written and spoken English.

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

HVAC Technician

Department:

Facility Management

Reporting To:

FM Supervisor

Site:

ES-      

Job Purpose:

Employee performs skilled, complex work in the repair, maintenance and installation of heating, ventilating, air conditioning and steam distribution equipment and energy management systems.

Key Responsibilities:

• Investigates problems and performs repairs on various mechanical and electrical equipment in heating, cooling and ventilation systems.
• Performs preventative maintenance on various mechanical and electrical equipment in heating and cooling systems.
• Monitors and inspects heating and cooling systems to ensure continued proper operation.
• Install and maintain diverse heating, ventilation and air conditioning systems
•  Lay out wires and pipes to complete HVAC systems
• Perform general and preventative maintenance on HVAC systems
• Ensure that all installations are done in accordance to the set standards
• Make sure that any loose wires are connected and secured properly
• Ensure calibration of thermostats and other controls
• Perform checks on motors and belts and handle lubrication duties
• Change filters and replace any parts as they wear out
• Ensure that chemical compositions in equipment are adequate at all times
• Handle conduit running for HVAC equipment
• Order any supplies or equipment needed for HVAC maintenance or installation as needed
• Ensure availability of all items needed for an HVAC project
• Respond to emergency situations in order to resolve issues on an immediate basis
• Handle maintenance of tools and equipment
• Replace faulty or expired parts in an HVAC system
• Fabricate parts in case parts are not readily available
• Following building policies and standard
• Ensure that fire alarm system of the building all secure
• Update Chilled water reading
• Building Management System (BMS)
• Make sure the treatment of chilled water chemical
  
  QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work.

SKILLS REQUIRED:

• Strong background in reading and interpreting instructions and safety procedures associated with HVAC processes
• Solid knowledge of using hand and power tools
• Experienced in handling electronic and mechanical systems effectively
• Exceptional knowledge of providing technical assistant with the design and implementation of HVAC systems.

Qualifications:

• Knowledge of commercial mechanical and electrical systems.
• Knowledge of blueprints.
• Ability to repair systems.
• Diploma/ITI in Refrigeration and Air-conditioning.

Other Requirements:

• Minimum 3 to 5 experience within the maintenance services market sector.
• Computer Knowledge.
• Fluent Written and spoken English.

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Purpose:

Provide exceptional customer service, support, communication, answering customer queries and resolving

 complaints.

Key Responsibilities:

• Answer incoming calls and make outbound calls.
• Handle complaints, provide appropriate solutions and alternatives within the time limits,

and follow up to ensure resolution.

• Take customer details and record the request in the ticketing system.
• Advise the caller of when to expect a first line of response.
• Allocate the request to the designated Service Provider and inform other concerned parties as appropriate.
• Be aware of multiple calls regarding the same issue and advise accordingly.
• Contribute to team effort by accomplishing related results as needed.

• Escalate issues to concerned parties according to the escalation matrix and inform the caller.

• Advise on company information

• If required, closely monitor the progress of all jobs until closed and verify that the Service Provider has completed with

sufficient information on work performed.

• Any other customer facing activity as instructed.
• Support in data management tasks and other tasks given by management.

Skills Required:

• Strong command of the English language. Bilingual, a plus!
• Strong organizational skills, interpersonal skills and a positive attitude
• Strong verbal and written communication skills.
• Conflict resolution / problem solving.
• Strong communication and interpersonal skills.
• People oriented.
• Great multi-tasking abilities and attention to detail.
• Technology savvy.

Qualifications & Experience:

• 0 – 3 years.
• Minimum High School Graduate or Equivalent.
• Excellent interpersonal and customer service skills.
• Experience working in a call centre or customer support role a plus.
• Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, and Outlook.
• Willing to work in shifts.

Job Title:

Office Assistant

Department:

Reporting To:

Site:

ES-

Job Purpose:

To provide both clerical and administrative support to professionals, either as part of a team or individually.

Key Responsibilities:

• To perform any other duties assigned or delegated by his/her immediate supervisor
• Answers telephone, takes messages and answers inquiries within assigned scope of responsibility
• Maintains attendance reports, leave records, trip records and logs
• Maintain financial records and make basic math computations quickly and accurately
• Perform clerical and administrative tasks quickly and accurately
• Knowledge and proficiency in the use of technology (i.e. computers, word processing, database spreadsheet programs and power point)
• Knowledge and ability of record keeping methods, keyboarding and preparation of correspondence
• Maintains files and financial records
• Performs other duties assigned.
• Answering the phone and answering queries
• Photocopying and printing
• Complete and mail bills, contracts, policies, invoices, or checks
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers

QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work

Skills Required:

• Strong organisational skills
• Presentation skills and attention to detail;
• The ability to plan your own work, work on your own initiative and meet deadlines;
• The ability to manage pressure and conflicting demands and prioritise tasks and workload;
• Oral and written communication skills;
• Tact, discretion and respect for confidentiality;
• A pleasant, confident telephone manner;
• Teamwork;
• Reliability and honesty;

Qualifications:

• Higher Secondary School Certificate

Other Requirements:

• Able to give accurate and detailed information to visitors
• In-depth knowledge of typing correspondences, reports and other documents
• Proven record of answering telephone, giving relevant information to callers and routing calls to appropriate individual
• Demonstrated ability to schedule appointments and meetings
• Thorough understanding of making copies of printed documents, and filing correspondences, reports and records
• Quick at compiling and typing statistical reports and charts
• Computer: Extremely proficient in Microsoft Office applications
• Communication: Able to work and converse efficiently with all levels of colleagues, clients and other external contact

Scope and Limits of Authority: 

Job Title:

Administrator

Department:

Operations

Reporting To:

Site Manager

Site:

Job Purpose:

Assigned the task to carry out with full accuracy and provide the better service in time frame under Facility

Management.

Key Responsibilities:

• Attending the service request from the clients, tenants, landlords etc. through phone calls, emails regarding maintenance service.
• Communicating with clients, tenants, landlords etc. for fixing the appointment.
• Preparing quotations and send to the clients, tenants for seeking the approval.
• Making intervention (s) for each job request and coordinating with supervisor for arrange the team as well as transportation.
• Follow up with technicians for the interventions and after finishing the job, the interventions are closing in the system.
• Handling the petty cash for maintenance work.
• Preparing monthly summary for additional work and the same to Account Dept. along with supporting documents for raising the invoice in favor of the clients.
• Keeping the records of payment receiving and pending payment
• Tracking the schedule of PPM service and coordinating with clients.
• Correspondence with mail, filing and other miscellaneous work.

QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work

Skills Required:

• Interest to improve the skills under Administration and HRD
• Managing one's own time and the time of others.
• Actively looking for ways to help people
• Effective communication skills
• Efficient in writing skills Giving full attention to what other people are saying, taking time to
  understand the points being made, asking questions as appropriate, and not interrupting at
  inappropriate times.
• Proficient knowledge in computers and should be able to operate spreadsheets and word programs
• Knowledge of administration and record keeping

Qualifications:

• High school diploma or equivalent

Other Requirements:

• 3 to 4 years of experience in Admin
• Good written and spoken English

Scope and Limits of Authority: