About ENGIE BU Africa ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

https://www.linkedin.com/company/3055106

Job Purpose 

The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.

The Field Operations Manager supports the Head of Customer Finance in the execution of the field strategy. S/he will have regular travel in the field, working extremely closely with the sales agents and the collection champions in effectively carrying out field visits, credit clinics, field teams training, target improvement of customer repayments, reduction of loan cancellation and increase collections. S/he will work with the line manager to ensure operational best practices across the credit cycle are applied.

Responsibilities

• Support the building of the field operational processes, systems, tools, and guidelines governing Credit activities
• Support field agents with follow-up lists and access tools such as MysolGo and other working tools
• Implement and track reactivation strategies for written off accounts
• Ensure all agents are trained on all relevant credit and collections activities
• Drive customers follow ups on all defaulting customers and implement repayment strategies to improve our collections
• Support the line manager on repossession strategies and work towards given targets
• Assess internal and external causes for portfolio deteriorations
• Escalation of all difficult cases pertaining to the customers to the line manager
• Support the coordination and portfolio Health monitoring for field teams.
• Attend periodical meetings to track performance with all regions
• Work independently on defined tasks and similar projects identified jointly with the supervisor to help realize the departments objectives.
• Implementation of Credit clinics and Credit storms

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help A2E realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and Skills

Experience:

• 2-3 years minimum work experience in Collections and recoveries
• Work experience in related areas such as energy access, last-mile product financing, microfinance or digital financial services is a plus
• Strong analytical skills, attention to details and able to assess risk while protecting the interest of customers and the business
• Experience in field support roles will be a plus
• Deep empathy for the customer and commitment to inclusivity, consumer protection and responsible financial services within the context of creating a profitable, scalable enterprise.
• Strong communication and negotiation skills
• Knowledge about market and business risks associated with typical EEA K customers

Qualifications:

• Tertiary qualification in Accountings, Credit, Finance, Economics, or any related field

Language(s): 

• English
• Kiswahili

Technology:

Computer literacy, particularly good working knowledge of Microsoft Excel and power-point

Job Title:                         National Training Coordinator

Department:                 Commercial

Reporting line:              Head of Commercial

Location:                         Nairobi, Kenya

Job Grade:                      HAY 15

About Engie Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission

The role holder is responsible for offer training in support of the Sales Division’s efforts in achieving key performance goals. Regarding the boarding of new agents, training of existing agents, they are expected to train and educate sales staff from the point of their initial hire and on a continuous, ongoing basis. They are responsible for training all departmental system procedures and policies, identifying any issues with training methods and make suggestions for improvements as needed.

Responsibilities

• Analyze day to day needs for training in the sales team.
• Conduct and support customer education clinics
• Develop Regional material required for training in line with company policy.
• Conduct training sessions for new and current sales personnel and develop individualized training plans for underperforming salespersons.
• Develop new approaches and techniques for making improvements in training programs.
• Collect feedback from the commercial team leads and trainees and identify the issues they had during the training process.
• Measure the performance of trainees after the session.
• Recruitment and support the hiring of new sales force with the regional commercial teams.
• Coordinate with external trainers and Regional Manager.
• Maintain and update records of training material and training sessions.
• Schedule orientations and related training events for new individuals and teams within the region
• Observe sales encounters and determine the training needs for individuals and/or sales teams.
• Recommend budget for training events and monitor costs during the program.
• Stay updated with current market trends and the changing demands of the regional sales environment.

Knowledge and Skills

Experience:

• Minimum of 2 years work experience in Training.
• Good Analytical skills, presentation skills, communication, and organization skills.
• Proven record of explaining complex subjects in simple ways.
• Computer literate with Microsoft Office, Power Point, Excel, and Ms Word [Fully computer-literate]
• Proven team player

Qualifications:

• Bachelor’s Degree in Education, or other related fields.

Language(s): 

• English
• A Local language is a plus

Technology:

• Experience in Microsoft Suites

Role Summary

The Duty Manager will oversee all building and grounds maintenance. He will be responsible for ensuring the facilities equipment are fully operational. The duty manager will also be responsible for managing contractors, training new employees, and working with third party vendors and coordinating with client. The Duty Manager will directly report to the Facilities Manager.

Key Responsibilities

• Ensuring all utility systems are inspected & in accordance with regulations
• Reviewing bids & contracts for third party workers.
• Coordinating building operations & maintenance services
• Coordinating all maintenance issues and schedules
• Directs, through the Building Manager / Property Management Office, the regular operations of the buildings.
• Ensures that operating rules maximize safety considerations, & that proper and adequate
• Supervises, through subordinates, the maintenance, technical, & professional staff in carrying out their prescribed functions.
• Prepares budget, & monitors expenditures to ensure proper and efficient management of funds.
• Inspects and reviews inspection reports of building facilities to determine long[1]term development needs in order to meet projected increases occupancy and enhance efficiency of equipment.
• Leads the team in preparing Energy Audit and facilitates its implementation. Help the company in its goal to reduce carbon emissions.
• Create and Implement 52 Week Preventive Maintenance Plan of Equipment and ensure annual equipment forward registry.
• Assist the Facilities Manager on Budget Preparation and track profit and loss of his site.

Requirements

• Bachelor of Science in Mechanical Engineer or Electrical Engineer, Facilities, Management, Business Management or related field preferred.
• Minimum 3-5 years of work experience in facilities management
• MEPF maintenance
• Property management
• Experienced in budget preparation & P&L management
• Has experienced supervising 15 personnel or more
• Certification in facilities management is a plus

Role Summary

We are seeking a talented and experienced Design Engineer to lead the technical design, including grid, required for the development of renewable energy projects in the SEA (Malaysia and Philippines). The role will play a crucial role in ensuring the efficient integration of renewable energy sources into the grid network, while maximizing projects reliability.

Key Responsibilities 

• Lead the technical requirements required by the renewable energy projects (Solar and Wind) during the pre-development and development.
• Identify potential points of interconnection on the Grid for the development of renewable energy projects. 
• Lead the preparation and completion of grid studies with the support of grid consultants on the respective countries. 
• Ensure compliance with design requirements and grid codes related to renewable energy integration, and engage with regulatory agencies to address grid-related issues and obtain necessary approvals.
• Collaborate with engineering teams located in India and France on the design optimization of the project. 
• Analyze grid performance data, including renewable energy generation patterns and grid stability metrics, to identify opportunities for optimization and improvement.
• Work closely with the development team to support the project development activities when required. 

Requirements

• Bachelor’s degree in Electrical Engineering or related field.
• At least 5 years of experience in design of renewable energy projects.
• Strong understanding of grid infrastructure and renewable energy technologies, including grid integration challenges and solutions.
• Knowledge of relevant regulations, standards, and best practices in designing renewable energy project, including grid management and grid codes.
• Analytical mindset and problem-solving skills to address complex grid integration issues and optimize renewable energy utilization.
• Knowledge in designing Wind Energy Projects is a plus.
• Good communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

JOB PURPOSE:

Shift Engineer is responsible to lead the Operations Shift Team to ensure safe operation, control and emergency handling of the RO plant during shift operations in accordance with established contractual requirements, dispatch requirements, potable water quality, cost and time objectives.

.  KEY ACCOUNTABILITIES:

• Ensures that the Potable Water from the Desalination Facility is dispatched in accordance with the dispatch instructions received from the Water Control Centre (WCC).
• Work planning and prioritization.
• Provides focused leadership to the shift team to achieve plant performance and ensure optimum level of water export as required by the off taker
• Ensures shifts are well manned and required resources are available for the team to operate the plant safety, reliably and efficiently.
• Understand plant status at shift takeover and exchanges important details to the shift team. Ensures accurate and detailed information is passed to the following shift.
• Co-ordination among the operations and maintenance teams for routine and corrective maintenance requirements.
• Ensures and oversees routine testing activities.
• Oversees and monitors plant and equipment start-ups and shutdown as required.
• Continuous monitoring and analysis of equipment operating parameters for early prediction of equipment abnormal condition and initiate appropriate action to prevent unscheduled unit or equipment outage.
• Oversees chemical processes, sampling and water plant control for quality standards

and environmental compliance and safety.

• Plays the role of incident commander in emergency circumstances.
• Communication and cooperation with the Maintenance and Operation, Finance and Accounting, HR/Administration and HSE team.
• Liaise with Maintenance to identify and follow up plant defects;
• Understanding of WPA and OMA to ensure accurate commercial communication with WCC and/or offtaker for operational issues.
• Responsible to make sure periodic reviews and revisions are carried out to keep all the operational procedures updated and make sure that people are trained for the changes.
• To make sure that all relevant operational procedures and instructions are being followed so that work is carried out in a controlled and consistent manner.
• Take active participation in all types of operation activities, diagnosis and trouble shooting of Desalination Facility.
• Complete shift reports and data reports in accordance with the WPA, O&M Agreement and Company procedures.
• Supports the O&M Manager in performing Incidents Report and Root Cause Analysis and recommends corrective actions.

QUALIFICATIONS, EXPERIENCE AND SKILLS:

Essential Qualifications:

• B. Sc. Engineering/Diploma in either of Electrical, Mechanical, Chemical, Electronics, Instrumentation and Control Engineering.

Experience:

Minimum 4 Years for Degree and 6 Years with Diploma in the field of Water Treatment / MSF / MED / RO.
Experience in SWRO commissioning and startup will be preferred.
Experience in GCC market will be preferred.
Ability to interpret PI&D and technical drawings

What You Can Expect

As the Renewables, SCADA Engineering Advisor, you will manage all aspects of the renewable project Engineering design and commissioning oversight activities for utility-scale renewables projects (wind, solar, and energy storage) throughout the US and Canada and serve as an innovative subject matter expert and leader.

Every day in this role you will lead the development of ENGIE North America generation SCADA specifications, including SCADA, PPC, and EMS architecture to be implemented in new project under development process. Additionally, you will be responsible for the SCADA, PV network engineering design drawings reviews and commissioning planning of renewable energy projects (including Wind, Solar PV, Solar PV, and Energy Storage)

• Project Management & Leadership: Oversee engineering design and commissioning for utility-scale renewable projects (wind, solar, energy storage) across the US and Canada. Act as a subject matter expert and leader, collaborating with internal departments and external partners throughout the project lifecycle
• SCADA Specifications & Design: Develop SCADA, PPC, and EMS architecture for new projects. Review SCADA and PV network engineering design drawings and plan commissioning for renewable energy projects
• Subject Matter Expertise & Commissioning: Lead as the SCADA and Controls expert, manage assigned projects, provide advice on SCADA options in contracts, and assist in commissioning renewable energy projects, including hands-on work if needed
• Coordination & Standards: Coordinate the development and oversight of ENGIE Renewable SCADA systems, update standards based on lessons learned, and review design submittals with EPC and owners' engineers. Evaluate communication and metering requirements in Interconnection Agreements
• System Integration & Cyber Security: Manage SCADA points and controls coordination among various systems and stakeholders including: QSE, Utility, RTO/ISO, substation RTU/IED’s, revenue/check metering, PV/Wind/BESS PPC/EMS and collection system (inverters/PCS, met stations, trackers etc), internal SCADA/IT network and data aggregation systems. Support the implementation of the ENGIE Industrial Control System - Cyber Security framework and manage external engineering firms and subcontractors for project execution

What You’ll Bring

• Bachelor’s degree in Engineering, Automation and Controls, Electrical is preferred from an ABET- accredited university or comparable field of study, technical knowledge through demonstrated work experience with a solid understanding of Automation & Control, SCADA design for power generation plants, and/or utility systems
• Minimum of seven (7) years of experience in similar positions, designing and/or commissioning renewable energy projects and producing standards, specifications, documentation, and in the day-to-day interactions with project development and construction teams
• Professional Engineer (PE) License is highly valued. However, we welcome candidates with equivalent experience or other relevant certifications
• PMI Certification is highly valued. However, we welcome candidates with equivalent experience or other relevant certifications

Additional Details

• Occasionally work in high and medium voltage environments (e.g., electrical substations, transformers, energy storage, control rooms, etc.)
• Occasionally climb wind towers and working in construction dusty areas
• Must be available to travel up to 30% of the time and with the need for some overnight trips. Travel as needed to support projects in commissioning and team management meetings
• Must possess a valid U.S. driver’s license/clean driving record, for the use of hire cars or personal cars when traveling, to drive to site locations and meetings
• Must be willing and able to comply with all ENGIE ethics and safety policies
• This position consists of 20% of outdoor work, while performing the duties of this job, the employee is exposed to weather conditions
• This role is eligible for our hybrid work policy

Compensation

Salary Range: $113,000 – $174,570 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@ENGIE.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

This role is eligible for sponsorship.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.