What You Can Expect

As a Real Time Optimization I, you will support the delivery of financial results of the region versus budget within the values and ethics of the company. You will support the implementation of real-time dispatch strategies for optimizing a portfolio of ENGIE and third party owned generation assets.

• Responsible for implementation of asset dispatch strategies for optimizing ENGIE’s portfolio of generating assets
• Responsible for submission of bids and offers into Independent System Operator’s (ISO’s) systems, ensuring timeliness and correctness
• Maintain a continuous operation picture of fleet performance, position, and risks
• Act as primary communication point between plants, Independent System Operators (ISOs), Transmission Operators (TOs), asset managers
• Responsible for maintaining up-to-the minute status and for keeping documentation of important information (unit availability, generation level, dispatch base points, generation cost, fuel inventory, market prices, etc.)
• Understands and conveys important pass down information at each shift-change
• Communicate relevant information to stakeholders as appropriate in a timely manner
• Act as a team member with all employees of ENGIE Energy Marketing North America staff
• Comply with all ENGIE North America policies and procedures
• Carry out other duties as assigned

What You’ll Bring

• Bachelor’s degree in which you completed courses in business, finance, economics, engineering or equivalent combination of technical training
• Ability to communicate effectively, both written and verbally
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy
• Ability to meet highest attendance requirements
• Ability to work 12-hour day shifts and 12-hour night shifts which routinely include working some weekends and holidays.  This position will start as a rotating shift position
• High degree of proficiency in Microsoft Office, Excel and Word
• Willingness and ability to obtain Pennsylvania New Jersey Maryland Interconnection (PJM) or North America Reliability Corporation (NERC) certification
• Ability to learn power markets and ISO rules is required
• Must possess strong analytical and decision-making skills
• Adapt to working in a constantly changing environment, bidding strategies, unit commitment strategies

Additional Details

• Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing 
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $62,400 – $95,450 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

As a Real Time Optimization I, you will support the delivery of financial results of the region versus budget within the values and ethics of the company. You will support the implementation of real-time dispatch strategies for optimizing a portfolio of ENGIE and third party owned generation assets.

• Responsible for implementation of asset dispatch strategies for optimizing ENGIE’s portfolio of generating assets
• Responsible for submission of bids and offers into Independent System Operator’s (ISO’s) systems, ensuring timeliness and correctness
• Maintain a continuous operation picture of fleet performance, position, and risks
• Act as primary communication point between plants, Independent System Operators (ISOs), Transmission Operators (TOs), asset managers
• Responsible for maintaining up-to-the minute status and for keeping documentation of important information (unit availability, generation level, dispatch base points, generation cost, fuel inventory, market prices, etc.)
• Understands and conveys important pass down information at each shift-change
• Communicate relevant information to stakeholders as appropriate in a timely manner
• Act as a team member with all employees of ENGIE Energy Marketing North America staff
• Comply with all ENGIE North America policies and procedures
• Carry out other duties as assigned

What You’ll Bring

• Bachelor’s degree in which you completed courses in business, finance, economics, engineering or equivalent combination of technical training
• Ability to communicate effectively, both written and verbally
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy
• Ability to meet highest attendance requirements
• Ability to work 12-hour day shifts and 12-hour night shifts which routinely include working some weekends and holidays.  This position will start as a rotating shift position
• High degree of proficiency in Microsoft Office, Excel and Word
• Willingness and ability to obtain Pennsylvania New Jersey Maryland Interconnection (PJM) or North America Reliability Corporation (NERC) certification
• Ability to learn power markets and ISO rules is required
• Must possess strong analytical and decision-making skills
• Adapt to working in a constantly changing environment, bidding strategies, unit commitment strategies

Additional Details

• Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing 
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $62,400 – $95,450 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

ENGIE is committed to reshaping the energy future through the global implementation of a lower carbon energy economy in order to preserve the world’s natural resources.  We are looking for talented and driven people who are committed to making the vision a reality.

The Construction Manager is responsible for overseeing ENGIE’s construction sites, ensuring safety practices are observed at all times, and that quality installations are provided for our customers. Projects include a combination of energy efficiency measures and renewable generation installations, to help local cities, schools and counties or other Public Sector customers become more sustainable, save money, and improve services to their end users. The Construction Manager will assist the Program Management Team during the contract development and engineering design phases of such projects and will work closely with each project’s respective Project Manager during the project execution phase.

This position can sit in Oakland, CA or San Jose, CA and will report to the Director of Project Management.

What you’ll do:

• Oversees the construction of energy and water related customer improvements (such as solar PV, energy storage, LED lighting retrofits, HVAC/control upgrades, water fixture and water meter retrofits, and SCADA upgrades)
• Provides field input to assist with tracking and reporting of schedule and budget performance during the construction phase.
• Supports cost estimation and scheduling for projects in development/design.
• Prepares and executes Health & Safety, Environmental, Quality Assurance and Quality Control plans.  
• Ensures construction conforms to civil, mechanical, electrical, and instrumentation & controls drawings, specifications, and all other relevant codes.
• Sets overall project schedule in coordination with the Project Manager.
• Provides constructability review of scopes during development and of subcontractor plans during implementation, determining if special operator access or maintenance provisions are required. 
• Coordinates with Project Engineer for technical consult and QA/QC inspections. 
• Leads the punch list process between substantial and final completion; leads the project turnover from construction through commissioning to operations.
• Manages customer requirements for site access and security for Contractor, including but not limited to key card access.
• Manages customer site staff’s expectations and works with their schedules/constraints to minimize construction impact to building occupants.
• Manages outage requests with customers and utilities
• Coordinates with Underground Utility Locator during construction to locate buried utilities and be informed of underground lines prior to excavating.  
• Supports the Project Manager with Technical/Commercial oversight including:
• Review of Change Requests, Directives, etc.
• Review of monthly payment applications from Contractors and Construction Administrators
• Orchestrates the design of traffic control prior to construction activities.
• Oversees AHJ, utility and special inspections to ensure project receives all necessary permit sign-offs, coordinating with Project Manager and Project Engineer as needed
• Documents project progress in Procore, including site photos, incident reports, safety documents, and daily logs and rosters
• Works with Labor Compliance team to ensure all local labor compliance regulations are met
• Works with Project Manager, Project Coordinator and Project Engineer to obtain closeout documentation

What you bring:

• Bachelor’s Degree in degree in Construction Management or in a technical field from an ABET institution or equivalent in demonstrated experience; Certified Construction Manager (CCM) license is a plus
• A minimum of seven (7) years in management of construction for industrial or municipal projects with demonstrated success

• Advanced understanding of design and construction of applicable energy/water scopes of work
• Ability to adhere to the highest safety standards
• Mastery of problem-solving and root cause analysis skills
• Demonstrated ability to create a team culture of camaraderie, integrity and trust among the integrated project team members
• Exhibits excellent interpersonal skills that include listening to other’s ideas and viewpoints and resolving team conflict situations
• Demonstrated ability to facilitate meetings and ensure performance expectations and resultant outcomes are met
• Experience in construction projects, working at sites, managing subcontractors, contracts administration and change management
• Strong presentation and communication skills (verbal and written) to be able to engage with all stakeholders including contractors and government agencies
• Proficient with Microsoft Office Applications (Word, Excel, PowerPoint and Project) and Procore
• OSHA 30 certification
• Must hold a valid driver’s license

Additional Information/Conditions:

• Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future
• Must be available to travel up-to 25% of the time and with the need for some overnight trips
• Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing
• Must be willing and able to comply with all ENGIE ethics and safety policies
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy
• Ability to meet highest attendance requirements
• Ability to communicate effectively, both written and verbally
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy
• Ability to use personal computer

Why ENGIE?

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. 

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate. 

• Salary Range: $112,000-$172,500 USD, annually 
• Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors 

• In addition to salary, this position is eligible for a competitive bonus / incentive plan
• At ENGIE we understand that benefits matter, we offer competitive benefit options including medical, dental and vision coverage, life insurance, employer paid short-term and long-term disability insurance, paid vacation, holidays, sick leave, parental leave, and a 401(k) Retirement Savings Plan option with a company match
• More information can be found here: Discover our employee benefits 

ENGIE complies with all federal, state, and local minimum wage laws.  

Your talent acquisition partner can share more specific information regarding the salary for the position based on the work location. 

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

Digital and Channels Manager

About ENGIE

ENGIE’s 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045. We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes. Some of our major businesses include First Hydro and Storengy.

We are shaping the future of responsible business by reconciling economic performance with a positive impact on people and the planet. If you’re excited about making an impact, we invite you to join our journey to build tomorrow’s low carbon energy systems and meet the challenges of climate change.

About the Role

The Digital and Channels Manager will be responsible for maintaining our brand’s online presence, helping to drive reputation and sales through all our digital channels.

The role can be based anywhere in the UK but aligned to ENGIE offices in London where you may need to work from a couple of days a week. This permanent role reports to the UK Head of Corporate Communications and will be responsible for developing and delivering an external communications strategy for ENGIE UK.

On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities

• Collaborate with internal teams to ensure their digital needs are met
• Provide advice and guidance on best practice digital marketing activity
• Set up a governance process for content editors given access to the site and ensure all relevant training is given

• Assess our current social media presence and make recommendations for new channels
• Maintain our social media presence across all digital channels
• Run paid social media campaigns to target specific audiences
• Design, build, and optimise social media content, with support from the content officer

• Responsible for updating, maintaining and continuously improving the website, bringing in new tools if required.
• Measure and report on the performance of our digital estate, including conducting regular reviews of usability, content, data capture and conversion
• Improve and enhance SEO rankings for agreed terms
• Increase the organic and paid traffic to the website and guide key word strategy

Knowledge and skills:

• Degree in marketing, digital or a related field
• Demonstrable expertise in SEO/SEM and social media campaigns
• Using & managing Content Management Systems
• Use of digital tools such as Site Improve, Keyword Keg, Matamo, GA, data studio, AdWords, tag manager

Experience:

• The ability to build strong relationships with internal and external stakeholders
• Website management and setting up governance processes for other users
• Organised and efficient
• Keen eye for detail
• Working knowledge of digital landscape and social media
• Ability to work independently and as part of a team

Benefits we offer

• Flexible Working
• Bonus Programme
• Income Protection
• Highly Competitive Employer Pension Contribution
• Healthcare Cash Plan
• myENGIE discounts
• Diverse Employer

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose 

Responsible for leading and managing a team of Acquisition & Collection Agents, Installation Technicians, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.

Responsibilities

• Business Management
  • Develop and implement the acquisition operational strategies within the allocated Region, as well as align with the Region acquisition targets.
  • Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
  • On-time and high-quality system installations at the customers’ premises or any other location as directed by ENGIE Mobisol.
  • Train Acquisition Agents, Dual Contractors, Collection Agents, Installation Technicians, Maintenance Technicians, and in applicable policies, guidelines, processes, and procedures.
  • Organizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
  • Mentoring each Acquisition Agent, Installation Technician, Maintenance Technician, Dual Contractor to enhance operational performance, motivation, and engagement.
  • Training and coaching of Acquisition Agents on topics including pitching, acquisition conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.

• Stock Management and Coordination (this applies to the MySolShop and 3PDs assigned to your Area:
  • Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
  • Conduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and/or 3PDs.
  • Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
  • Responsible and accountable for stock losses in the shops and/or 3PDs and for the recovery of the stock losses.
  • Adhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.

• Managing Installation Technicians and MINTs
  • Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
  • Support recruitment of new Installation and maintenance technicians in the acquisition Region.
  • Prepare the monthly installation monitoring report for the Zonal Service Coordinator
  • Review Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
  • Ensure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
  • Identify the need for and recruit new contractors with support from Service Network Team Leader
  • Responsible for disciplinary for installations and maintenance technicians

• Portfolio Monitoring: 
  • Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
  • Conduct initial assessment to establish the applicant's character to eliminate the risk of default.
  • Managing assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
  • Providing regular portfolio, compliance and routing report to the Supervisor as required
  • Ensure remedial action is taken when required to keep performance in line with business objectives.
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
  • Review and update credit and loan files.
  • Weekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
  • Handle customer complaints and take appropriate action to resolve them.
  • Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
  • Informing and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.

• Subordinates Effectiveness: 
  • Managing the daily work and activities of shop acquisition and collection agents.
  • Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
  • Participating in the recruitment of new acquisition and collection agents and training of new and agents. 
  • Conduct periodic performance review of acquisition and collection agents.  

• Other  
  • Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
  • Undertaking any other duties which may be assigned by the Supervisor.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Key Accountabilities:

1. Acquisition
2. Collections
3. Active Customers (Portfolio) Management
4. Customer Retention and Churn Management
5. Hub Profit & Loss Management

Knowledge and Skills

Experience

• 2+ years of relevant sales and operational management experience in a medium sized company
• Previous experience in a managerial position is an added advantage. 
• Experience in Customer Relationship Management
• Previous experience in Credit Management activities/roles

Qualifications

• Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
• Ability and passion for coaching and training. 
• Strong ability in planning and organization. 
• Excellent Verbal communication skills with customer focus.
• Willing to travel/be assigned to work in any geographic area in Tanzania. 

Language(s): 

• Fluency in Swahili and English languages with excellent verbal communication skills.  

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.  

We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths! 

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose 

Responsible for leading and managing a team of Acquisition & Collection Agents, Installation Technicians, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.

Responsibilities

• Business Management
  • Develop and implement the acquisition operational strategies within the allocated Region, as well as align with the Region acquisition targets.
  • Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
  • On-time and high-quality system installations at the customers’ premises or any other location as directed by ENGIE Mobisol.
  • Train Acquisition Agents, Dual Contractors, Collection Agents, Installation Technicians, Maintenance Technicians, and in applicable policies, guidelines, processes, and procedures.
  • Organizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
  • Mentoring each Acquisition Agent, Installation Technician, Maintenance Technician, Dual Contractor to enhance operational performance, motivation, and engagement.
  • Training and coaching of Acquisition Agents on topics including pitching, acquisition conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.

• Stock Management and Coordination (this applies to the MySolShop and 3PDs assigned to your Area:
  • Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
  • Conduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and/or 3PDs.
  • Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
  • Responsible and accountable for stock losses in the shops and/or 3PDs and for the recovery of the stock losses.
  • Adhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.

• Managing Installation Technicians and MINTs
  • Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
  • Support recruitment of new Installation and maintenance technicians in the acquisition Region.
  • Prepare the monthly installation monitoring report for the Zonal Service Coordinator
  • Review Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
  • Ensure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
  • Identify the need for and recruit new contractors with support from Service Network Team Leader
  • Responsible for disciplinary for installations and maintenance technicians

• Portfolio Monitoring: 
  • Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
  • Conduct initial assessment to establish the applicant's character to eliminate the risk of default.
  • Managing assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
  • Providing regular portfolio, compliance and routing report to the Supervisor as required
  • Ensure remedial action is taken when required to keep performance in line with business objectives.
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
  • Review and update credit and loan files.
  • Weekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
  • Handle customer complaints and take appropriate action to resolve them.
  • Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
  • Informing and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.

• Subordinates Effectiveness: 
  • Managing the daily work and activities of shop acquisition and collection agents.
  • Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
  • Participating in the recruitment of new acquisition and collection agents and training of new and agents. 
  • Conduct periodic performance review of acquisition and collection agents.  

• Other  
  • Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
  • Undertaking any other duties which may be assigned by the Supervisor.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Key Accountabilities:

1. Acquisition
2. Collections
3. Active Customers (Portfolio) Management
4. Customer Retention and Churn Management
5. Hub Profit & Loss Management

Knowledge and Skills

Experience

• 2+ years of relevant sales and operational management experience in a medium sized company
• Previous experience in a managerial position is an added advantage. 
• Experience in Customer Relationship Management
• Previous experience in Credit Management activities/roles

Qualifications

• Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
• Ability and passion for coaching and training. 
• Strong ability in planning and organization. 
• Excellent Verbal communication skills with customer focus.
• Willing to travel/be assigned to work in any geographic area in Tanzania. 

Language(s): 

• Fluency in Swahili and English languages with excellent verbal communication skills.  

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.  

We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths! 

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose 

Responsible for leading and managing a team of Acquisition & Collection Agents, Installation Technicians, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.

Responsibilities

• Business Management
  • Develop and implement the acquisition operational strategies within the allocated Region, as well as align with the Region acquisition targets.
  • Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
  • On-time and high-quality system installations at the customers’ premises or any other location as directed by ENGIE Mobisol.
  • Train Acquisition Agents, Dual Contractors, Collection Agents, Installation Technicians, Maintenance Technicians, and in applicable policies, guidelines, processes, and procedures.
  • Organizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
  • Mentoring each Acquisition Agent, Installation Technician, Maintenance Technician, Dual Contractor to enhance operational performance, motivation, and engagement.
  • Training and coaching of Acquisition Agents on topics including pitching, acquisition conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.

• Stock Management and Coordination (this applies to the MySolShop and 3PDs assigned to your Area:
  • Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
  • Conduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and/or 3PDs.
  • Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
  • Responsible and accountable for stock losses in the shops and/or 3PDs and for the recovery of the stock losses.
  • Adhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.

• Managing Installation Technicians and MINTs
  • Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
  • Support recruitment of new Installation and maintenance technicians in the acquisition Region.
  • Prepare the monthly installation monitoring report for the Zonal Service Coordinator
  • Review Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
  • Ensure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
  • Identify the need for and recruit new contractors with support from Service Network Team Leader
  • Responsible for disciplinary for installations and maintenance technicians

• Portfolio Monitoring: 
  • Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
  • Conduct initial assessment to establish the applicant's character to eliminate the risk of default.
  • Managing assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
  • Providing regular portfolio, compliance and routing report to the Supervisor as required
  • Ensure remedial action is taken when required to keep performance in line with business objectives.
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
  • Review and update credit and loan files.
  • Weekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
  • Handle customer complaints and take appropriate action to resolve them.
  • Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
  • Informing and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.

• Subordinates Effectiveness: 
  • Managing the daily work and activities of shop acquisition and collection agents.
  • Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
  • Participating in the recruitment of new acquisition and collection agents and training of new and agents. 
  • Conduct periodic performance review of acquisition and collection agents.  

• Other  
  • Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
  • Undertaking any other duties which may be assigned by the Supervisor.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Key Accountabilities:

1. Acquisition
2. Collections
3. Active Customers (Portfolio) Management
4. Customer Retention and Churn Management
5. Hub Profit & Loss Management

Knowledge and Skills

Experience

• 2+ years of relevant sales and operational management experience in a medium sized company
• Previous experience in a managerial position is an added advantage. 
• Experience in Customer Relationship Management
• Previous experience in Credit Management activities/roles

Qualifications

• Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
• Ability and passion for coaching and training. 
• Strong ability in planning and organization. 
• Excellent Verbal communication skills with customer focus.
• Willing to travel/be assigned to work in any geographic area in Tanzania. 

Language(s): 

• Fluency in Swahili and English languages with excellent verbal communication skills.  

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.  

We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths!