About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose 

Responsible for leading and managing a team of Acquisition & Collection Agents, Installation Technicians, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.

Responsibilities

• Business Management
  • Develop and implement the acquisition operational strategies within the allocated Region, as well as align with the Region acquisition targets.
  • Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
  • On-time and high-quality system installations at the customers’ premises or any other location as directed by ENGIE Mobisol.
  • Train Acquisition Agents, Dual Contractors, Collection Agents, Installation Technicians, Maintenance Technicians, and in applicable policies, guidelines, processes, and procedures.
  • Organizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
  • Mentoring each Acquisition Agent, Installation Technician, Maintenance Technician, Dual Contractor to enhance operational performance, motivation, and engagement.
  • Training and coaching of Acquisition Agents on topics including pitching, acquisition conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.

• Stock Management and Coordination (this applies to the MySolShop and 3PDs assigned to your Area:
  • Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
  • Conduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and/or 3PDs.
  • Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
  • Responsible and accountable for stock losses in the shops and/or 3PDs and for the recovery of the stock losses.
  • Adhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.

• Managing Installation Technicians and MINTs
  • Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
  • Support recruitment of new Installation and maintenance technicians in the acquisition Region.
  • Prepare the monthly installation monitoring report for the Zonal Service Coordinator
  • Review Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
  • Ensure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
  • Identify the need for and recruit new contractors with support from Service Network Team Leader
  • Responsible for disciplinary for installations and maintenance technicians

• Portfolio Monitoring: 
  • Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
  • Conduct initial assessment to establish the applicant's character to eliminate the risk of default.
  • Managing assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
  • Providing regular portfolio, compliance and routing report to the Supervisor as required
  • Ensure remedial action is taken when required to keep performance in line with business objectives.
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
  • Review and update credit and loan files.
  • Weekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
  • Handle customer complaints and take appropriate action to resolve them.
  • Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
  • Informing and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.

• Subordinates Effectiveness: 
  • Managing the daily work and activities of shop acquisition and collection agents.
  • Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
  • Participating in the recruitment of new acquisition and collection agents and training of new and agents. 
  • Conduct periodic performance review of acquisition and collection agents.  

• Other  
  • Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
  • Undertaking any other duties which may be assigned by the Supervisor.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Key Accountabilities:

1. Acquisition
2. Collections
3. Active Customers (Portfolio) Management
4. Customer Retention and Churn Management
5. Hub Profit & Loss Management

Knowledge and Skills

Experience

• 2+ years of relevant sales and operational management experience in a medium sized company
• Previous experience in a managerial position is an added advantage. 
• Experience in Customer Relationship Management
• Previous experience in Credit Management activities/roles

Qualifications

• Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
• Ability and passion for coaching and training. 
• Strong ability in planning and organization. 
• Excellent Verbal communication skills with customer focus.
• Willing to travel/be assigned to work in any geographic area in Tanzania. 

Language(s): 

• Fluency in Swahili and English languages with excellent verbal communication skills.  

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.  

We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths! 

.

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose 

Responsible for leading and managing a team of Acquisition & Collection Agents, Installation Technicians, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.

Responsibilities

• Business Management
  • Develop and implement the acquisition operational strategies within the allocated Region, as well as align with the Region acquisition targets.
  • Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
  • On-time and high-quality system installations at the customers’ premises or any other location as directed by ENGIE Mobisol.
  • Train Acquisition Agents, Dual Contractors, Collection Agents, Installation Technicians, Maintenance Technicians, and in applicable policies, guidelines, processes, and procedures.
  • Organizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
  • Mentoring each Acquisition Agent, Installation Technician, Maintenance Technician, Dual Contractor to enhance operational performance, motivation, and engagement.
  • Training and coaching of Acquisition Agents on topics including pitching, acquisition conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.

• Stock Management and Coordination (this applies to the MySolShop and 3PDs assigned to your Area:
  • Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
  • Conduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and/or 3PDs.
  • Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
  • Responsible and accountable for stock losses in the shops and/or 3PDs and for the recovery of the stock losses.
  • Adhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.

• Managing Installation Technicians and MINTs
  • Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
  • Support recruitment of new Installation and maintenance technicians in the acquisition Region.
  • Prepare the monthly installation monitoring report for the Zonal Service Coordinator
  • Review Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
  • Ensure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
  • Identify the need for and recruit new contractors with support from Service Network Team Leader
  • Responsible for disciplinary for installations and maintenance technicians

• Portfolio Monitoring: 
  • Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
  • Conduct initial assessment to establish the applicant's character to eliminate the risk of default.
  • Managing assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
  • Providing regular portfolio, compliance and routing report to the Supervisor as required
  • Ensure remedial action is taken when required to keep performance in line with business objectives.
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
  • Review and update credit and loan files.
  • Weekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
  • Handle customer complaints and take appropriate action to resolve them.
  • Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
  • Informing and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.

• Subordinates Effectiveness: 
  • Managing the daily work and activities of shop acquisition and collection agents.
  • Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
  • Participating in the recruitment of new acquisition and collection agents and training of new and agents. 
  • Conduct periodic performance review of acquisition and collection agents.  

• Other  
  • Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
  • Undertaking any other duties which may be assigned by the Supervisor.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Key Accountabilities:

1. Acquisition
2. Collections
3. Active Customers (Portfolio) Management
4. Customer Retention and Churn Management
5. Hub Profit & Loss Management

Knowledge and Skills

Experience

• 2+ years of relevant sales and operational management experience in a medium sized company
• Previous experience in a managerial position is an added advantage. 
• Experience in Customer Relationship Management
• Previous experience in Credit Management activities/roles

Qualifications

• Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
• Ability and passion for coaching and training. 
• Strong ability in planning and organization. 
• Excellent Verbal communication skills with customer focus.
• Willing to travel/be assigned to work in any geographic area in Tanzania. 

Language(s): 

• Fluency in Swahili and English languages with excellent verbal communication skills.  

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.  

We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths! 

.A Tractebel é uma empresa multinacional de engenharia consultiva que fornece, há 150 anos, soluções inovadoras nas áreas de energia, infraestrutura, nuclear, água e meio ambiente. Nosso foco é tornar o mundo mais resiliente, habitável, energizado e sustentável, melhorando a vida de milhões de pessoas. Aqui, você aplica seu talento em equipes multidisciplinares e aprende com especialistas renomados. É também a chance de deixar um legado de engenharia do qual você pode se orgulhar.

ATRIBUIÇÕES DO CARGO:

• Elaborar plano e projetos de recuperação ambiental de áreas degradadas;
• Participar de avaliações integradas para concepção de soluções sustentáveis, incorporando diretrizes ESG;
• Atuar de forma integrada na elaboração de projetos e estudos ambientais de recursos hídricos (superficial e subterrâneo), recuperação ambiental e de gerenciamento de áreas contaminadas;
• Avaliar riscos geotécnicos e vulnerabilidades ambientais considerando mudanças climáticas e propor medidas para mitigação e resiliência;
• Avaliar, elaborar e revisar projetos de engenharia relacionados ao descomissionamento e descaracterização de barragens;
• Avaliar e elaborar especificações técnicas construtivas de investigações geológico-geotécnicas e de ensaios específicos (laboratório e campo);
• Elaborar e revisar relatórios técnicos;
• Realizar Design Review de projetos de descaracterização de barragens;
• Realizar análise de risco de projetos de pilhas e barragens Modo de Falhas e Efeitos (FMEA/HIRA);
• Realizar visitas técnicas de campo quando necessário, e participar de reuniões técnicas com os clientes;
• Elaborar e avaliar PAEBM e PAE de barragens;
• Definir e avaliar os parâmetros geotécnicos nos estudos de ruptura hipotética de pilhas e barragens;
• Elaborar propostas técnicas e comerciais relacionadas ao tema de geotecnia e meio ambiente.

COMPETÊNCIAS NECESSÁRIAS:

• Graduação completa em Engenharia Geotécnica;
• Experiência em atividades de estudos e projetos de geotecnia na mineração e de gestão ambiental;
• Conhecimento avançado no Pacote Office;
• Inglês intermediário/avançado;
• Habilitação – CNH (categoria B).

COMPETÊNCIAS DESEJÁVEIS:

• Experiência no uso de softwares específicos de análises de estabilidade, percolação e tensão-deformação para modelagem geotécnica;
• Experiência em projetos de descaracterização de barragens e plano de fechamento PDE;
• Experiência em análise de risco, estudos e projetos para mitigação de riscos geotécnicos e desastres naturais.

OUTRAS INFORMAÇÕES:

• Local de trabalho: Belo Horizonte/MG.
• Todas as nossas vagas estão disponíveis, também, para candidatos com deficiência ou beneficiários reabilitados pelo INSS.

External Comms Manager

About ENGIE

ENGIE’s 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045. We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes. Some of our major businesses include First Hydro and Storengy.

We are shaping the future of responsible business by reconciling economic performance with a positive impact on people and the planet. If you’re excited about making an impact, we invite you to join our journey to build tomorrow’s low carbon energy systems and meet the challenges of climate change.

About the Role

The External Communication Manager will be responsible for developing and executing communication strategies to enhance the ENGIE’s public image, manage media relations, and engage with external stakeholders.

The role can be based anywhere in the UK but aligned to ENGIE offices in London where you may need to work from a couple of days a week. This permanent role reports to the UK Head of Corporate Communications and will be responsible for developing and delivering an external communications strategy for ENGIE UK.

On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities

• Develop and implement external communication strategies that align with ENGIE’s goals and objectives
• Build and maintain strong relationships with key media contacts, respond to media inquiries, and proactively pitch stories to generate positive coverage.
• Produce high-quality content for press releases, media kits, blog posts, social media, and other external communication channels.
• Ensure consistency in brand messaging across all external communications and maintain the company's voice and tone.
• Engage with various external stakeholders, including customers, partners, and the community, to foster positive relationships and enhance the company’s reputation.
• Plan and manage press conferences, media briefings, and other public events
• Monitor and report on the effectiveness of communication strategies and campaigns, providing insights and recommendations for improvement.

Knowledge and skills:

• Strong media relations experience
• Established media relationships
• Excellent writer with an ability to make the complex simple
• Ability to work at pace within a complex matrix environment
• Experience in a multinational organisation
• Degree or formal qualification in relevant subject

Experience:

• Strong interpersonal skills with ability to liaise with colleagues at all levels, including senior leadership
• Proactively implement initiatives in line with the corporate plan, with the ability to work independently
• Strong logistical / planning skills to organise events across the UK
• Excellent IT skills including using Content Management Systems, social media tools and web analytics

Benefits we offer

• Flexible Working
• Bonus Programme
• Income Protection
• Highly Competitive Employer Pension Contribution
• Healthcare Cash Plan
• myENGIE discounts
• Diverse Employer

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Title: Software Engineering Manager

Department: Digital

Reporting line: Head of software Engineering

Location: Kampala or Berlin or Naiorbi

Job Grade: 17

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose/Mission 

EEA is looking for a talented, self-starting tech lead to join the team to help deliver affordable solar power and financial services across Africa. This position offers a great opportunity to work alongside an elite team of engineers and business professionals and directly contribute to the success of a mission driven company with social and environmental impact. Candidates will get the opportunity to work in a diverse technology stack at scale and lead the evolution of at least one of our software products.

Responsibilities

· Line management of a sub-set of the software development team (4-6 direct reports).

· Contract management with external developers(freelancers) in collaboration with Head of Software Engineering

· Work with engineering tech-lead to put in place clear performance management framework and provide actionable feedback and goals for the technical team

· Grow and develop software engineers

• Establish upskilling and training path, growth path
• Structured coaching and mentorship plan
• Institute processes to address performance gaps and ensure the team is technically competent

· Together with tech-lead, ensure effective onboarding of new engineers

· Recruit software team for their pillar and maintain a pipeline of candidates

· Together with tech leads, resource Management to align with key delivery milestones

· Actively participate and understand the ROI of engineering efforts, understand the value creation and the priorities to the business.

· Contributing to team culture (within the product team and broader digital team)

• Communication
• Technical excellence and knowledge sharing
• Team bonding

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great leaders:

· Deliver ambitious results: As a high-performing and accountable leader, you create an environment enabling effective action and bold decisions which contribute to successful delivery of results.

· Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.

· Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.

· Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.

· Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and skills 

Experience:

· At least 7 years of relevant experience of which 2 is in leadership role, with proven track record of leading a high performing engineering team

· Experience in resource management and capacity planning

· Practical and thorough understanding of the various software development methodologies, their application in different contexts and trade-offs

· Experience in hiring, onboarding and maintaining pipeline of engineers. Demonstrated ability to create suitable conditions to retain talent

· Knowledge of developer productivity tools and performance frameworks (DORA, SPACE, DevEx..) in the software space

· Ability to identify and address process gaps, culture issues and conflicts

· Hands-on, senior level competency of full-stack software development using relevant front and backend frameworks

· Entrepreneurial and forward thinking with ability to recognize the impact of technology in business

· Appreciation for detailed source code documentation and organized code structuring

· Software deployment pipelines and best practice (CI/CD)

· Excellent knowledge of computer algorithms and solid computer science fundamentals

Qualifications:

· Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science preferred) or comparable

Language(s): 

· English

· French is a plus

Our Technology stack:

· Web framework: Rails 5 , Django, flask, fastapi

· Mobile: Android Kotlin/Java

· Background task: Sidekiq , Celery, RabbitMQ

· Front-end: ActiveAdmin, VueJS, Angular

· API: Grape, Devise , DRF, FastApi

· TDD: RSpec , PyTest

· Search: Thinking Sphinx

· Storage: MySQL, Mongo, Cassandra, Redis

· Source Control: Gitlab selfhosted for git and CI/CD

· Deployment: Capistrano, Ansible

· Fresh Ideas Always welcome!

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

• Power the future, together with ENGIE!
• Champion the voice of customer for ENGIE retail
• Hybrid & located at our Freshwater Place offices in Southbank

ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and communities.

Our global ambition, as a pioneer of the renewable energy transition, is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.

Zero. You may think it’s nothing, but to us at ENGIE… zero is everything!

The opportunity:

At ENGIE, we are equally  focused on growing our people, as we are on sustainability and the environment.

The CX team work with data driven insights to inform decision making around continuous improvements representing the Voice of Customer and Customer experience.

This CX Lead (12 month FTC), will report to the Senior CX Manager. This is an excellent opportunity to make a valuable contribution to customer journeys at ENGIE , within a collaborative and friendly environment.

Responsibilities will include:

• delivering the end-to-end Voice of Customer program from all forms of our customer data across multiple channels
• driving customer excellence, continuous improvement and innovation
• building customer journey mapping capability to deliver superior outcomes
• accountability to drive insight to action and delivery of a ROI from the CX investment
• Monthly voice of customer insights packs and associated actionable insights and plans

 About you:

• Experience with Voice of Customer and customer experience in a similar domain or industry
• Ability to manage diverse stakeholders and influence outcomes
• Adaptable and relationship oriented
• Analytical and able to synthesize qualitative and quantitative data points with impact
• Results driven & action oriented

Next Steps:
If this sounds like the role for you, we welcome your application.
All applicants must have unlimited rights to work in Australia.

Please note we consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!

About us

ENGIE Australia & New Zealand is accelerating the transition to a carbon-neutral economy by providing innovative, sustainable energy solutions to households, businesses, communities and cities.

Our mission is to accelerate and support the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions.

We have over 1,000MW of low-carbon generation capacity and more than 3,00MW of renewable energy under development. Our retail business, has more than 700,000 customer accounts around Australia.

ENGIE’s trading arm, Global Energy Management & Sales (GEMS) provides long-energy supply agreements, energy trading, risk management and asset management services to business customers across the ENGIE ANZ portfolio.

Our Business Units

Flexible Generation & Retail

• ENGIE is one of Australia’s fastest growing energy retailers, with more than 700,000 electricity and gas customer accounts in Victoria, South Australia, New South Wales, Western Australia, The Australian Capital Territory and Queensland.
• Our retail business offers simple and affordable energy plans for Australian households and businesses.
  They offer 100% carbon neutral plans certified by Climate Active where carbon emissions are offset from energy usage.
• Our gas power plants in South Australia are an essential component of our strategy to achieve a sustainable energy future, and we remain committed to optimizing their performance and reducing emissions while we invest in the energy systems of tomorrow.
• The Hazelwood Rehabilitation Project is a dedicated business stream leading the safe, stable and sustainable rehabilitation of the former Hazelwood Power Station and Mine, which ceased operation in 2017.

Renewables

• With 165MW of operating wind farms in South Australia and 3000MW of identified pipeline of solar, wind and large-scale batteries under development, ENGIE is making a sizeable contribution to the progress of renewable energy production in Australia.
• We strive for operational excellence in all aspects of green hydrogen production, including process design, equipment selection, and when up and operational in the optimization of our asset infrastructure. ENGIE and Mitsui are developing one of the world’s first industrial-scale renewable hydrogen projects to provide feedstock into Yara Pilbara Fertilisers' (Yara) existing ammonia operations near Karratha in Western Australia.

Global Energy Management & Sales (GEMS)

• GEMS provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.
• ENGIE is leading the Australian green corporate Power Purchase Agreement (PPA) market, with several high-profile partnerships including Coles, Pepsi, L’Oréal Australia, Sanitarium, Veolia and NAB.
• Ensures a secure and sustainable energy future for B2B clients in line with a low carbon strategy by supporting customers in the transition towards a carbon neutral economy by offering them innovative, competitive and green solutions.  As well as through providing best in class risk management services tailored to our customers’ individual needs.
• GEMS has expertise in energy supply and global commodities; risk management and market access; green & low carbon solutions; and asset management and flexibility services.

What You Can Expect

The Senior Data Scientist, Performance Analytics will be responsible for using statistical programs, developing internal analytical solutions, and using tools to conduct intensive analysis of project operations data.

Every day in this role the Senior Data Scientist will assist with maintaining data pipelines by collecting, cleaning, standardizing, and analyzing data from various internal and external sources.

• Use effective communication skills to interpret data analysis results and articulate insights through clear written reports and persuasive oral presentations
• Collaborate in the creation and ongoing enhancement of products that provide intuitive data visualizations and reports. These tools are designed to assist all users in comprehending complex concepts, discerning trends, and informing sound business judgments
• Write ad hoc Python, SQL, scripts for development and analytics for the lost energy quantification
• Contribute to the development and enhancement of routines that enhance business efficiency and analytical methodologies
• Utilize parallelized programming (Databricks etc.) for batch processing across large datasets
• Improve and recommend data collection, cleaning, and quality control specifications and data sampling techniques
• Apply missing data treatments as needed for reporting
• Collaborate with other data scientists and analysts to develop and refine best practices for analytics teams

What You’ll Bring

• Bachelor's Degree in Computer Science, Finance, Engineering, Math, Physics, Data Science, Business Analytics, or similar field of quantitative study

• Minimum of five (5) years of relevant work experience in the Renewable energy industry, such as trading, portfolio management, asset management, investment advisory, quantitative analytics, or risk analytics
• Knowledge of Renewable and BESS asset revenue streams and their valuation
• Proficiency in at least one programming language (e.g., Python, R, MATLAB, C/C++)
• Familiarity with optimization models and linear optimization
• Advanced Excel skills, working knowledge of VBA/SQL/Python
• Previous experience building production level models for power markets
• Demonstrated robust quantitative and analytical abilities, coupled with a meticulous approach to ensure precision and clarity in all tasks
• Software/Database experience with SQL, Python, and Jupyter notebook
• Excellent analytical and problem-solving skills

Additional Details

• This role is eligible for our hybrid work policy
• Ability to manage multiple assignments on a timely basis, tight deadlines, and with a high degree of accuracy
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $84,000 – $128,800 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@ENGIE.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

LOCATION: SANTIAGO CHILE
HYBRID 

SOFTWARE ENGINEER/ PROGRAMMER ANALYST

Summary: Working as part of a small team of programmers to write and maintain the software scripts that automate the processing and parsing of data from various data sources to support various software solutions. Responsibilities: · Writing, updating and maintaining scripts that pull and parse information from websites and various document types · Investigating and troubleshooting issues as necessary · Collaboration with teammates to solve more complex issues and website upgrades · Perform day to day operations to support and maintain software solutions · Analyzing data from reports to help identify issues and drive solutions

Position Reports to: Manager

Software Engineering.

JOB CODE:

Qualifications:

Education: · Computer Science BS/MS degree or equlivant certifications, bootcamps or experience

Requirements: · 1-3 years general programming experience in modern programming language (C# or Java preferred) · Experience debugging and troubleshooting problems in software solutions · Basic knowledge in web development technologies preferred (CSS, HTML) · Basic knowledge in Microsoft SQL preferred · Experience with Regex and Xpath is a bonus · Experience using Selenium for website scraping is a bonus

Competencies · ·

Skills/Abilities: ·

Work Environment

· Office Work Environment

· Flexible working hours generally aligning to 9:00am-5:00pm PST

· Attend in person as well as remote meetings daily

Required Physical Activities

· Manual and physical dexterity needed to operate a computer keyboard and handle paper documents

· Sufficient near vision acuity to read information appearing on computer display screen, in

handwritten forms, and printed on paper

· Adequate hearing and verbal abilities to communicate effectively in a remote work environmen