About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose 

Responsible for leading and managing a team of Acquisition & Collection Agents, Installation Technicians, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.

Responsibilities

• Business Management
  • Develop and implement the acquisition operational strategies within the allocated Region, as well as align with the Region acquisition targets.
  • Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
  • On-time and high-quality system installations at the customers’ premises or any other location as directed by ENGIE Mobisol.
  • Train Acquisition Agents, Dual Contractors, Collection Agents, Installation Technicians, Maintenance Technicians, and in applicable policies, guidelines, processes, and procedures.
  • Organizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
  • Mentoring each Acquisition Agent, Installation Technician, Maintenance Technician, Dual Contractor to enhance operational performance, motivation, and engagement.
  • Training and coaching of Acquisition Agents on topics including pitching, acquisition conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.

• Stock Management and Coordination (this applies to the MySolShop and 3PDs assigned to your Area:
  • Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
  • Conduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and/or 3PDs.
  • Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
  • Responsible and accountable for stock losses in the shops and/or 3PDs and for the recovery of the stock losses.
  • Adhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.

• Managing Installation Technicians and MINTs
  • Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
  • Support recruitment of new Installation and maintenance technicians in the acquisition Region.
  • Prepare the monthly installation monitoring report for the Zonal Service Coordinator
  • Review Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
  • Ensure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
  • Identify the need for and recruit new contractors with support from Service Network Team Leader
  • Responsible for disciplinary for installations and maintenance technicians

• Portfolio Monitoring: 
  • Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
  • Conduct initial assessment to establish the applicant's character to eliminate the risk of default.
  • Managing assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
  • Providing regular portfolio, compliance and routing report to the Supervisor as required
  • Ensure remedial action is taken when required to keep performance in line with business objectives.
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
  • Review and update credit and loan files.
  • Weekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
  • Handle customer complaints and take appropriate action to resolve them.
  • Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
  • Informing and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.

• Subordinates Effectiveness: 
  • Managing the daily work and activities of shop acquisition and collection agents.
  • Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
  • Participating in the recruitment of new acquisition and collection agents and training of new and agents. 
  • Conduct periodic performance review of acquisition and collection agents.  

• Other  
  • Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
  • Undertaking any other duties which may be assigned by the Supervisor.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Key Accountabilities:

1. Acquisition
2. Collections
3. Active Customers (Portfolio) Management
4. Customer Retention and Churn Management
5. Hub Profit & Loss Management

Knowledge and Skills

Experience

• 2+ years of relevant sales and operational management experience in a medium sized company
• Previous experience in a managerial position is an added advantage. 
• Experience in Customer Relationship Management
• Previous experience in Credit Management activities/roles

Qualifications

• Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
• Ability and passion for coaching and training. 
• Strong ability in planning and organization. 
• Excellent Verbal communication skills with customer focus.
• Willing to travel/be assigned to work in any geographic area in Tanzania. 

Language(s): 

• Fluency in Swahili and English languages with excellent verbal communication skills.  

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.  

We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths! 

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose 

Responsible for leading and managing a team of Acquisition & Collection Agents, Installation Technicians, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.

Responsibilities

• Business Management
  • Develop and implement the acquisition operational strategies within the allocated Region, as well as align with the Region acquisition targets.
  • Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
  • On-time and high-quality system installations at the customers’ premises or any other location as directed by ENGIE Mobisol.
  • Train Acquisition Agents, Dual Contractors, Collection Agents, Installation Technicians, Maintenance Technicians, and in applicable policies, guidelines, processes, and procedures.
  • Organizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
  • Mentoring each Acquisition Agent, Installation Technician, Maintenance Technician, Dual Contractor to enhance operational performance, motivation, and engagement.
  • Training and coaching of Acquisition Agents on topics including pitching, acquisition conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.

• Stock Management and Coordination (this applies to the MySolShop and 3PDs assigned to your Area:
  • Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
  • Conduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and/or 3PDs.
  • Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
  • Responsible and accountable for stock losses in the shops and/or 3PDs and for the recovery of the stock losses.
  • Adhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.

• Managing Installation Technicians and MINTs
  • Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
  • Support recruitment of new Installation and maintenance technicians in the acquisition Region.
  • Prepare the monthly installation monitoring report for the Zonal Service Coordinator
  • Review Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
  • Ensure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
  • Identify the need for and recruit new contractors with support from Service Network Team Leader
  • Responsible for disciplinary for installations and maintenance technicians

• Portfolio Monitoring: 
  • Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
  • Conduct initial assessment to establish the applicant's character to eliminate the risk of default.
  • Managing assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
  • Providing regular portfolio, compliance and routing report to the Supervisor as required
  • Ensure remedial action is taken when required to keep performance in line with business objectives.
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
  • Review and update credit and loan files.
  • Weekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
  • Handle customer complaints and take appropriate action to resolve them.
  • Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
  • Informing and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.

• Subordinates Effectiveness: 
  • Managing the daily work and activities of shop acquisition and collection agents.
  • Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
  • Participating in the recruitment of new acquisition and collection agents and training of new and agents. 
  • Conduct periodic performance review of acquisition and collection agents.  

• Other  
  • Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
  • Undertaking any other duties which may be assigned by the Supervisor.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Key Accountabilities:

1. Acquisition
2. Collections
3. Active Customers (Portfolio) Management
4. Customer Retention and Churn Management
5. Hub Profit & Loss Management

Knowledge and Skills

Experience

• 2+ years of relevant sales and operational management experience in a medium sized company
• Previous experience in a managerial position is an added advantage. 
• Experience in Customer Relationship Management
• Previous experience in Credit Management activities/roles

Qualifications

• Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
• Ability and passion for coaching and training. 
• Strong ability in planning and organization. 
• Excellent Verbal communication skills with customer focus.
• Willing to travel/be assigned to work in any geographic area in Tanzania. 

Language(s): 

• Fluency in Swahili and English languages with excellent verbal communication skills.  

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.  

We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths! 

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose 

Responsible for leading and managing a team of Acquisition & Collection Agents, Installation Technicians, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.

Responsibilities

• Business Management
  • Develop and implement the acquisition operational strategies within the allocated Region, as well as align with the Region acquisition targets.
  • Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
  • On-time and high-quality system installations at the customers’ premises or any other location as directed by ENGIE Mobisol.
  • Train Acquisition Agents, Dual Contractors, Collection Agents, Installation Technicians, Maintenance Technicians, and in applicable policies, guidelines, processes, and procedures.
  • Organizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
  • Mentoring each Acquisition Agent, Installation Technician, Maintenance Technician, Dual Contractor to enhance operational performance, motivation, and engagement.
  • Training and coaching of Acquisition Agents on topics including pitching, acquisition conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.

• Stock Management and Coordination (this applies to the MySolShop and 3PDs assigned to your Area:
  • Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
  • Conduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and/or 3PDs.
  • Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
  • Responsible and accountable for stock losses in the shops and/or 3PDs and for the recovery of the stock losses.
  • Adhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.

• Managing Installation Technicians and MINTs
  • Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
  • Support recruitment of new Installation and maintenance technicians in the acquisition Region.
  • Prepare the monthly installation monitoring report for the Zonal Service Coordinator
  • Review Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
  • Ensure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
  • Identify the need for and recruit new contractors with support from Service Network Team Leader
  • Responsible for disciplinary for installations and maintenance technicians

• Portfolio Monitoring: 
  • Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
  • Conduct initial assessment to establish the applicant's character to eliminate the risk of default.
  • Managing assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
  • Providing regular portfolio, compliance and routing report to the Supervisor as required
  • Ensure remedial action is taken when required to keep performance in line with business objectives.
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
  • Review and update credit and loan files.
  • Weekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
  • Handle customer complaints and take appropriate action to resolve them.
  • Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
  • Informing and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.

• Subordinates Effectiveness: 
  • Managing the daily work and activities of shop acquisition and collection agents.
  • Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
  • Participating in the recruitment of new acquisition and collection agents and training of new and agents. 
  • Conduct periodic performance review of acquisition and collection agents.  

• Other  
  • Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
  • Undertaking any other duties which may be assigned by the Supervisor.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Key Accountabilities:

1. Acquisition
2. Collections
3. Active Customers (Portfolio) Management
4. Customer Retention and Churn Management
5. Hub Profit & Loss Management

Knowledge and Skills

Experience

• 2+ years of relevant sales and operational management experience in a medium sized company
• Previous experience in a managerial position is an added advantage. 
• Experience in Customer Relationship Management
• Previous experience in Credit Management activities/roles

Qualifications

• Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
• Ability and passion for coaching and training. 
• Strong ability in planning and organization. 
• Excellent Verbal communication skills with customer focus.
• Willing to travel/be assigned to work in any geographic area in Tanzania. 

Language(s): 

• Fluency in Swahili and English languages with excellent verbal communication skills.  

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.  

We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal-opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths! 

• Power the future, together with ENGIE!
• Champion the voice of customer for ENGIE retail
• Hybrid & located at our Freshwater Place offices in Southbank

ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and communities.

Our global ambition, as a pioneer of the renewable energy transition, is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.

Zero. You may think it’s nothing, but to us at ENGIE… zero is everything!

The opportunity:

At ENGIE, we are equally  focused on growing our people, as we are on sustainability and the environment.

The CX team work with data driven insights to inform decision making around continuous improvements representing the Voice of Customer and Customer experience.

This CX Lead (12 month FTC), will report to the Senior CX Manager. This is an excellent opportunity to make a valuable contribution to customer journeys at ENGIE , within a collaborative and friendly environment.

Responsibilities will include:

• delivering the end-to-end Voice of Customer program from all forms of our customer data across multiple channels
• driving customer excellence, continuous improvement and innovation
• building customer journey mapping capability to deliver superior outcomes
• accountability to drive insight to action and delivery of a ROI from the CX investment
• Monthly voice of customer insights packs and associated actionable insights and plans

 About you:

• Experience with Voice of Customer and customer experience in a similar domain or industry
• Ability to manage diverse stakeholders and influence outcomes
• Adaptable and relationship oriented
• Analytical and able to synthesize qualitative and quantitative data points with impact
• Results driven & action oriented

Next Steps:
If this sounds like the role for you, we welcome your application.
All applicants must have unlimited rights to work in Australia.

Please note we consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!

About us

ENGIE Australia & New Zealand is accelerating the transition to a carbon-neutral economy by providing innovative, sustainable energy solutions to households, businesses, communities and cities.

Our mission is to accelerate and support the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions.

We have over 1,000MW of low-carbon generation capacity and more than 3,00MW of renewable energy under development. Our retail business, has more than 700,000 customer accounts around Australia.

ENGIE’s trading arm, Global Energy Management & Sales (GEMS) provides long-energy supply agreements, energy trading, risk management and asset management services to business customers across the ENGIE ANZ portfolio.

Our Business Units

Flexible Generation & Retail

• ENGIE is one of Australia’s fastest growing energy retailers, with more than 700,000 electricity and gas customer accounts in Victoria, South Australia, New South Wales, Western Australia, The Australian Capital Territory and Queensland.
• Our retail business offers simple and affordable energy plans for Australian households and businesses.
  They offer 100% carbon neutral plans certified by Climate Active where carbon emissions are offset from energy usage.
• Our gas power plants in South Australia are an essential component of our strategy to achieve a sustainable energy future, and we remain committed to optimizing their performance and reducing emissions while we invest in the energy systems of tomorrow.
• The Hazelwood Rehabilitation Project is a dedicated business stream leading the safe, stable and sustainable rehabilitation of the former Hazelwood Power Station and Mine, which ceased operation in 2017.

Renewables

• With 165MW of operating wind farms in South Australia and 3000MW of identified pipeline of solar, wind and large-scale batteries under development, ENGIE is making a sizeable contribution to the progress of renewable energy production in Australia.
• We strive for operational excellence in all aspects of green hydrogen production, including process design, equipment selection, and when up and operational in the optimization of our asset infrastructure. ENGIE and Mitsui are developing one of the world’s first industrial-scale renewable hydrogen projects to provide feedstock into Yara Pilbara Fertilisers' (Yara) existing ammonia operations near Karratha in Western Australia.

Global Energy Management & Sales (GEMS)

• GEMS provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.
• ENGIE is leading the Australian green corporate Power Purchase Agreement (PPA) market, with several high-profile partnerships including Coles, Pepsi, L’Oréal Australia, Sanitarium, Veolia and NAB.
• Ensures a secure and sustainable energy future for B2B clients in line with a low carbon strategy by supporting customers in the transition towards a carbon neutral economy by offering them innovative, competitive and green solutions.  As well as through providing best in class risk management services tailored to our customers’ individual needs.
• GEMS has expertise in energy supply and global commodities; risk management and market access; green & low carbon solutions; and asset management and flexibility services.

DIGITAL STRATEGY IMPLEMENTATION COORDINATOR

DIGITAL STRATEGY IMPLEMENTATION

BUCUREȘTI

ENGIE Romania

La ENGIE Romania, dorim să venim în întâmpinarea nevoilor clienților noștri și să îi ajutăm să își atingă obiectivele, într-un mod eficient. Căutăm oameni talentați, care să pună clienții în centrul a tot ceea ce facem.

În prezent, căutăm o persoană care să aibă experiență solidă în dezvoltarea aplicațiilor web pentru a se alătura departamentului DIGITAL STRATEGY IMPLEMENTATION, în calitate de  DIGITAL STRATEGY IMPLEMENTATION COORDINATOR. 

Dacă îți dorești să faci următorul pas în carieră, alături de o echipă competitivă și profesionistă, trimite-ne CV-ul tău. Ne poți ajuta să construim un ENGIE mai bun. Totul începe cu angajați remarcabili. Totul începe cu tine. 

Ce vei face:

• Vei identifica și coordona implementarea de soluții pentru îmbunătățirea experienței utilizatorului, pe toate platformele online ale companiei. 
• Vei identifica și implementa modalități pentru atingerea obiectivelor de vânzare pe canalele online, în colaborare cu echipele Marketing & Comunicare. 
• Vei monitoriza constant obiectivele canalelor de vânzări online și vei adapta strategia de vânzare pe termen scurt și mediu. 
• Vei defini roadmaps pentru produsele digitale (platforme, aplicații informatice) de sales și customer care, prin stabilirea unor planuri și inițiative concrete, în linie cu strategia comercială. Ulterior te vei asigura de implementarea acestora. 
• Vei supraveghea procesul de contractare, identificând oportunități de simplificare și îmbunătățire a experienței de cumpărare online. 
• Vei stabili și urmări indicatorii de performanță a website-urilor și aplicațiilor companiei, vei identifica tendințele din piață și formula recomandări de îmbunătățire bazate pe date. 
• Vei superviza și coorodona crearea strategiei de SEO și vei urmări implementarea corectă a acesteia. Vei analiza cerințele de implementare ale utilizatorilor, procedurile și problemele de automatizare sau îmbunătățire a sistemelor existente și vei revizui capacitățile sistemului, fluxului de lucru și limitărilor de programare. 
• Vei coordona realizarea cerințelor de business pentru proiectele tranversale și/ sau intercompanii, astfel încât procesele comerciale să fie susținute de un sistem informatic performant. 
• Vei oferi consultanță și vei propune soluții utilizatorilor aplicațiilor din cadrul Direcției Comercializare Energie. 
• Vei identifica și propune noi tehnologii pentru a optimiza soluțiile actuale și pentru a le face viabile pentru viitor, aplicând standardele interne și cele mai bune practici de piață. 
• Vei comunica, la nivelul departamentelor cheie, reperele proiectelor aflate în responsabilitatea sa, actualizările stadiului acestora, precum și orice întârzieri apărute ce pot avea impact asupra clienților externi. 
• Vei propune soluții în vederea respectării standardelor de dezvoltare pe partea de front-end și a user experience prin user interface. 
• Vei coordona și propune acțiuni de îmbunătățire pentru pagini de prezentare întreținute în platforma WordPress. 
• Vei urmări editarea și îmbunătățirea codului sursă (PHP, CSS, JS), a temelor și plugin-urilor folosite, pentru a corespunde necesităților fiecărui proiect. 

Experiență, calificări, cunoștințe și abilități:

• Studii superioare finalizate cu diplomă de licență;
• Minimum 3 ani experiență în implementarea, dezvoltarea de aplicații web;
• Experiență în vanzari online;
• Experiență în coordonare de echipe - reprezintă un avantaj.
• Foarte bune cunoștinte de operare Word, Excel, PowerPoint, baze de date;
• Abilitatea de a învăța noi framework-uri și tehnici de coding, dorința de a fi la curent cu tot ce se întâmplă în materie de dezvoltare front-end;
• Competențe de design graphic și web design:  WordPress, HTML/ XHTML, CSS (SASS),  Javascript/ jQuery, Photoshop, Illustrator, Adobe XD, PHP, MySQL;
• Familiar/a cu tehnologiile, conceptele, interfețele de client de tip eCommerce web site, responsive websites, mobile apps:
  • Cunoștinte despre IoT: dispozitive mobile, utilizări, protocoale de comunicație;
  • Cunoștinte despre Google Analytics, Ads, Tag Manager, SEO, SEM. Certificare Google este un plus;
  • Cunoștinte despre ciclul de viață al aplicațiilor (concept, design, test, release și support);
  • Cunoștinte despre ciclul de viață al produselor;
• Cunoașterea programelor de editare imagini, grafică și animații;
• Cunoștinte baze de date și a unui limbaj de programare utilizat în tehnologiile web.
• Abilități de coordonare și management al echipei;
• Capacitate de analiză și sinteză;
• Capacitatea de a identifica soluții la probleme noi;
• Inițiativă și implicare;
• Conduită etica, loialitate, integritate;

Beneficii

•  
• Asigurare medicală privată pentru tine și familie;
• Acces la un program de dezvoltare personală și profesională;
• Tichete de masă;
• Concediu de odihnă extins, în funcție de vechimea în muncă. 

Doar persoanele selectate vor fi invitate la interviu. 

În cazul în care optezi să ne transmiți datele tale cu scopul de a candida pentru poziția menționată în prezentul anunț, te rugăm să iei cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf 

Despre ENGIE

Grupul de companii ENGIE Romania activează în următoarele domenii de activitate: distribuţie şi furnizare de gaze naturale, producție din surse regenerabile și furnizare de energie electrică, precum și soluții verzi și servicii tehnice pentru instalaţii de gaze naturale şi centrale termice. ENGIE Romania şi filialele sale deservesc un portofoliu de 2 milioane de clienţi, operează o reţea de distribuţie de circa 22.600 km, deţin o capacitate de producție din surse verzi de 121 MW şi au 4.300 de angajaţi.

SENIOR BUSINeSS DEVELOPER (RENEWABLE ENERGY) 

BUSINESS DEVELOPMENT DEPARTMENT 

BUCHAREST 

ENGIE Romania

At ENGIE, we want to satisfy our customers’ needs and help them achieve their efficiency targets. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute with your unique skills and experience.

We provide customers with clean energy and help them achieve their business mission in a sustainable way. We’re looking for talented people who share our commitment to accelerate energy transition by developing renewable energy, providing clean decentralized generation solutions to our customers, and enhancing energy efficiency of their business.

We are currently looking for a visionary person who shares our long-term vision for our societies, while deploying new tactics to rapidly conquer new opportunities in a very fast changing energy markets.

She/ He will join our Business Development Team, as SENIOR BUSINESS DEVELOPER/ PROJECT MANAGER, with the focus on development of renewable energy projects. In this role, you will identify new business opportunities in renewable energy, understand profitability drivers, coordinate projects to maturity, and present them to the ENGIE Romania top management for approval, manage projects and interact daily with internal and external stakeholders.

If you are interested in taking the next step in your career and be part of a great team, join us. You can help us build a better ENGIE. It all begins with outstanding talent. It all begins with you.

What you will do:

• You will identify new RES project opportunities (greenfield or ready-to-build) in line with the company strategy;
• You will analyze these opportunities from profitability point of view, propose improvements, grow projects up and be part of the team which will implement them;
• You will perform opportunity pre-feasibility, cost-benefit and comparative analyses by reviewing the technical studies in order to select the projects that will be implemented;
• You will prepare the portfolios for the investments committees in order to obtain the necessary approvals for the project developments;
• You will coordinate the project team’s activities according to agreed timeline;
• You will allocate resources in alignment to the direction given by the management;
• You will come up with solutions to the problems that may appear on the project, based on a high degree of business acumen;
• You will write, revise, and control the requirements, specifications, business processes and improvement recommendations;
• You will identify new partners and will lead negotiations with them (developers, shareholders, sponsors, etc.);
• You and the Procurement department will coordinate the contractor selection process as well as the negotiation of the service contracts;
• You will develop a good relationship with the stakeholders;
• You will present the project results in front of the various committees during the key-stages of the project;
• You will contribute to the reporting activities of the department;
• You will have a coaching role for your more junior colleagues;

Desired education, expertise, and skills:

• Technical (electrical engineering) or economics degree;
• At least 5 years of relevant experience (BD, Project Management in the energy sector – project implementation, production technologies, energy market);
• Previous proven experience in renewable/ clean energy sector;
• A good knowledge of the energy market (market design, relevant legislations);
• Previous M&A experience is desirable;
• A firm grasp on business and market trends;
• Advanced user of English language;
• Decision-making capabilities;
• Structured thinking;
• Good negotiation skills;
• Communication, presentations and public speaking abilities;
• Management skills;
• Proactive, empathetic and multitasking abilities.

Represents advantage:

· Post-graduate studies;

Benefits:

• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;
• Holiday bonus.

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

We also inform you that we will conduct a Due Diligence process (investigation regarding the risk of fraud, corruption, conflict of interest) for the candidates eligible for this position. For details, please consult the GDPR Data Privacy Notice mentioned above or contact us at recrutare.ro@engie.com

About ENGIE

Our group is a global reference in low-carbon energy and services. Together with our 4.200 employees from Romania, our customers, partners and stakeholders, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions. Inspired by our purpose (“raison d’être”), we reconcile economic performance with a positive impact on people and the planet, building on our key businesses (gas, electricity, services) to offer competitive solutions to our customers.

BUSINESS DEVELOPER (RENEWABLE ENERGY)

BUSINESS DEVELOPMENT DEPARTMENT 

BUCHAREST

ENGIE Romania

At ENGIE, we want to meet our customers’ needs and help them achieve their business targets. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute with your unique skills and experience.

We provide customers with clean energy and help them achieve their business mission in a sustainable way. We’re looking for talented people who share our commitment to accelerate energy transition by developing renewable energy, providing clean decentralized generation solutions to our customers, and enhancing energy efficiency of their business.

We are currently looking for a visionary and talented person to join our Business Development Team, as a BUSINESS DEVELOPER. In this role, you will identify new business opportunities in clean energy solutions, understand profitability drivers, bring projects to maturity, and present them to the ENGIE Romania top management for approval, manage projects and interact daily with internal and external stakeholders.

If you are interested in taking the next step in your career and be part of a great team, join us. You can help us build a better ENGIE. It all begins with outstanding talent. It all begins with you.

What you will do:

• You will get involved in market prospecting, in order to identify projects in accordance with the company's strategic objectives, and you will conduct negotiations to secure these projects;
• You will analyze projects and prioritize business opportunities according to the potential for profit and scalability;
• You will get involved in the preparation of files for the investment committee, in order to obtain the necessary approvals for the development of the projects;
• You will manage the relationship with internal or external consultants, on topics such as: financial aspects, technical evaluation, preparation of the workbook;
• You will organize, under the coordination of a Senior Business Developer, the meetings and documents necessary for development of each project;
• You will permanently check the impact of economic, political, regulatory and technological evolution on development plans and projects.

Desired education, expertise, and skills:

• Bachelor’s degree in technical or economic field;
• Knowledge of financial analysis and valuation;
• Minimum 3 years of relevant experience (in the BD field, project management in the energy field, energy production technologies, energy market, M&A);
• Knowledge of project methodology;
• Economic knowledge applied to the field of energy;
• Advanced knowledge of English;
• Persuasive person with a very good ability to interact with other people;
• Orientation towards results;
• Openness to change;

Benefits:

• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;
• Holiday bonus.

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

We also inform you that we will conduct a Due Diligence process (investigation regarding the risk of fraud, corruption, conflict of interest) for the candidates eligible for this position. For details, please consult the GDPR Data Privacy Notice mentioned above or contact us at recrutare.ro@engie.com

About ENGIE

Our group is a global reference in low-carbon energy and services. Together with our 4.200 employees from Romania, our customers, partners and stakeholders, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions. Inspired by our purpose (“raison d’être”), we reconcile economic performance with a positive impact on people and the planet, building on our key businesses (gas, electricity, services) to offer competitive solutions to our customers.