Job Title:

MEP Technician

Department:

Operations

Job Purpose:

The MEP Technician is responsible for the maintenance, troubleshooting, and repair of MEP systems in MBZUAI. The role involves conducting routine inspections, performing preventive and corrective maintenance.

Key Responsibilities:

• Maintain and repair HVAC systems, including air handling units, chillers, cooling towers, VRF, FCU & Package Units
• Conduct preventive maintenance on mechanical equipment, such as pumps, motors, and compressors.
• Perform electrical maintenance on lighting, power distribution systems, control panels, and LV panels.
• Inspect, test, and repair electrical components, wiring, and circuits to prevent system failures.
• Maintain and repair plumbing systems, including water supply, drainage, and sanitary fittings.
• Inspect and fix leaks, pipe blockages, pumps, valves, and Calorifiers
• Perform scheduled preventive and corrective maintenance as per Job cards.
• Respond promptly to maintenance requests and emergencies.
• Keep accurate maintenance records, reports, and logs.
• Collaborate with other technicians and facility management teams to address maintenance needs.

• Qualifications: Diploma or ITI certification in Mechanical or Electrical field.
• Experience: Minimum 2-5 years of experience in MEP maintenance
• immediate joiner will be preferred.

Other Requirements:

• Work may involve exposure to extreme temperatures, heights, confined spaces, and noisy environments and also the assets shifting work
• Requires physical stamina for lifting, climbing, and manual work.
• May include shifting work, weekends, and emergency callouts.
• 24 & 7 rotational shifts with 12 Hours duty and 6 days a week.

Job Title:

HVAC Technician

Department:

Facility Management

Reporting To:

FM Supervisor

Site:

ES-      

Job Purpose:

Employee performs skilled, complex work in the repair, maintenance and installation of heating, ventilating, air conditioning and steam distribution equipment and energy management systems.

Key Responsibilities:

• Investigates problems and performs repairs on various mechanical and electrical equipment in heating, cooling and ventilation systems.
• Performs preventative maintenance on various mechanical and electrical equipment in heating and cooling systems.
• Monitors and inspects heating and cooling systems to ensure continued proper operation.
• Install and maintain diverse heating, ventilation and air conditioning systems
•  Lay out wires and pipes to complete HVAC systems
• Perform general and preventative maintenance on HVAC systems
• Ensure that all installations are done in accordance to the set standards
• Make sure that any loose wires are connected and secured properly
• Ensure calibration of thermostats and other controls
• Perform checks on motors and belts and handle lubrication duties
• Change filters and replace any parts as they wear out
• Ensure that chemical compositions in equipment are adequate at all times
• Handle conduit running for HVAC equipment
• Order any supplies or equipment needed for HVAC maintenance or installation as needed
• Ensure availability of all items needed for an HVAC project
• Respond to emergency situations in order to resolve issues on an immediate basis
• Handle maintenance of tools and equipment
• Replace faulty or expired parts in an HVAC system
• Fabricate parts in case parts are not readily available
• Following building policies and standard
• Ensure that fire alarm system of the building all secure
• Update Chilled water reading
• Building Management System (BMS)
• Make sure the treatment of chilled water chemical
  
  QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work.

SKILLS REQUIRED:

• Strong background in reading and interpreting instructions and safety procedures associated with HVAC processes
• Solid knowledge of using hand and power tools
• Experienced in handling electronic and mechanical systems effectively
• Exceptional knowledge of providing technical assistant with the design and implementation of HVAC systems.

Qualifications:

• Knowledge of commercial mechanical and electrical systems.
• Knowledge of blueprints.
• Ability to repair systems.
• Diploma/ITI in Refrigeration and Air-conditioning.

Other Requirements:

• Minimum 3 to 5 experience within the maintenance services market sector.
• Computer Knowledge.
• Fluent Written and spoken English.

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

HVAC Technician

Department:

Facility Management

Reporting To:

FM Supervisor

Site:

ES-      

Job Purpose:

Employee performs skilled, complex work in the repair, maintenance and installation of heating, ventilating, air conditioning and steam distribution equipment and energy management systems.

Key Responsibilities:

• Investigates problems and performs repairs on various mechanical and electrical equipment in heating, cooling and ventilation systems.
• Performs preventative maintenance on various mechanical and electrical equipment in heating and cooling systems.
• Monitors and inspects heating and cooling systems to ensure continued proper operation.
• Install and maintain diverse heating, ventilation and air conditioning systems
•  Lay out wires and pipes to complete HVAC systems
• Perform general and preventative maintenance on HVAC systems
• Ensure that all installations are done in accordance to the set standards
• Make sure that any loose wires are connected and secured properly
• Ensure calibration of thermostats and other controls
• Perform checks on motors and belts and handle lubrication duties
• Change filters and replace any parts as they wear out
• Ensure that chemical compositions in equipment are adequate at all times
• Handle conduit running for HVAC equipment
• Order any supplies or equipment needed for HVAC maintenance or installation as needed
• Ensure availability of all items needed for an HVAC project
• Respond to emergency situations in order to resolve issues on an immediate basis
• Handle maintenance of tools and equipment
• Replace faulty or expired parts in an HVAC system
• Fabricate parts in case parts are not readily available
• Following building policies and standard
• Ensure that fire alarm system of the building all secure
• Update Chilled water reading
• Building Management System (BMS)
• Make sure the treatment of chilled water chemical
  
  QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work.

SKILLS REQUIRED:

• Strong background in reading and interpreting instructions and safety procedures associated with HVAC processes
• Solid knowledge of using hand and power tools
• Experienced in handling electronic and mechanical systems effectively
• Exceptional knowledge of providing technical assistant with the design and implementation of HVAC systems.

Qualifications:

• Knowledge of commercial mechanical and electrical systems.
• Knowledge of blueprints.
• Ability to repair systems.
• Diploma/ITI in Refrigeration and Air-conditioning.

Other Requirements:

• Minimum 3 to 5 experience within the maintenance services market sector.
• Computer Knowledge.
• Fluent Written and spoken English.

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Purpose:

Provide exceptional customer service, support, communication, answering customer queries and resolving

 complaints.

Key Responsibilities:

• Answer incoming calls and make outbound calls.
• Handle complaints, provide appropriate solutions and alternatives within the time limits,

and follow up to ensure resolution.

• Take customer details and record the request in the ticketing system.
• Advise the caller of when to expect a first line of response.
• Allocate the request to the designated Service Provider and inform other concerned parties as appropriate.
• Be aware of multiple calls regarding the same issue and advise accordingly.
• Contribute to team effort by accomplishing related results as needed.

• Escalate issues to concerned parties according to the escalation matrix and inform the caller.

• Advise on company information

• If required, closely monitor the progress of all jobs until closed and verify that the Service Provider has completed with

sufficient information on work performed.

• Any other customer facing activity as instructed.
• Support in data management tasks and other tasks given by management.

Skills Required:

• Strong command of the English language. Bilingual, a plus!
• Strong organizational skills, interpersonal skills and a positive attitude
• Strong verbal and written communication skills.
• Conflict resolution / problem solving.
• Strong communication and interpersonal skills.
• People oriented.
• Great multi-tasking abilities and attention to detail.
• Technology savvy.

Qualifications & Experience:

• 0 – 3 years.
• Minimum High School Graduate or Equivalent.
• Excellent interpersonal and customer service skills.
• Experience working in a call centre or customer support role a plus.
• Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, and Outlook.
• Willing to work in shifts.

Job Title:

Office Assistant

Department:

Reporting To:

Site:

ES-

Job Purpose:

To provide both clerical and administrative support to professionals, either as part of a team or individually.

Key Responsibilities:

• To perform any other duties assigned or delegated by his/her immediate supervisor
• Answers telephone, takes messages and answers inquiries within assigned scope of responsibility
• Maintains attendance reports, leave records, trip records and logs
• Maintain financial records and make basic math computations quickly and accurately
• Perform clerical and administrative tasks quickly and accurately
• Knowledge and proficiency in the use of technology (i.e. computers, word processing, database spreadsheet programs and power point)
• Knowledge and ability of record keeping methods, keyboarding and preparation of correspondence
• Maintains files and financial records
• Performs other duties assigned.
• Answering the phone and answering queries
• Photocopying and printing
• Complete and mail bills, contracts, policies, invoices, or checks
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers

QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work

Skills Required:

• Strong organisational skills
• Presentation skills and attention to detail;
• The ability to plan your own work, work on your own initiative and meet deadlines;
• The ability to manage pressure and conflicting demands and prioritise tasks and workload;
• Oral and written communication skills;
• Tact, discretion and respect for confidentiality;
• A pleasant, confident telephone manner;
• Teamwork;
• Reliability and honesty;

Qualifications:

• Higher Secondary School Certificate

Other Requirements:

• Able to give accurate and detailed information to visitors
• In-depth knowledge of typing correspondences, reports and other documents
• Proven record of answering telephone, giving relevant information to callers and routing calls to appropriate individual
• Demonstrated ability to schedule appointments and meetings
• Thorough understanding of making copies of printed documents, and filing correspondences, reports and records
• Quick at compiling and typing statistical reports and charts
• Computer: Extremely proficient in Microsoft Office applications
• Communication: Able to work and converse efficiently with all levels of colleagues, clients and other external contact

Scope and Limits of Authority: