Job Title:  Service Delivery Manager 

Department: Technology 

Reporting Line: Global Head of Technology  

Location: UG preferably or any Country with an existing EEA office 

About ENGIE Energy Access 

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.5 million customers and more than 8 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.  

www.engie-energyaccess.com 

Position Overview: 

We are seeking an experienced and proactive IT Service Delivery Manager to join our dynamic team. As an IT Service Delivery Manager, you will be responsible for overseeing the efficient delivery of IT services, ensuring seamless operations, and maintaining high-quality customer satisfaction. Your expertise in managing IT service teams and optimizing service processes will be essential in driving our organization's success. 

Key Responsibilities: 

1. Team Leadership: Lead, mentor, and motivate a team of IT service professionals to deliver exceptional customer support and technical solutions. Foster a collaborative and high-performance work environment. 

2. Service Quality Assurance: Develop and implement strategies to ensure the delivery of high-quality IT services that meet or exceed customer expectations. Establish and monitor service level agreements (SLAs) to measure performance and implement improvements as necessary. 

3. Incident Management: Oversee the timely resolution of incidents and service requests. Coordinate with technical teams to address critical issues, minimize downtime, and restore services efficiently. 

4. Change Management: Implement and manage ITIL-based change management processes, ensuring seamless service transitions and minimizing risks to business operations. 

5. Service Improvement: Continuously evaluate service performance, identify areas for improvement, and implement process enhancements to optimize service delivery efficiency and effectiveness. 

6. Vendor Management: Collaborate with third-party vendors and service providers to ensure they meet contractual obligations and deliver services according to agreed-upon standards. 

7. Budget and Resource Management: Work closely with the IT leadership team to manage the IT service delivery budget effectively and allocate resources efficiently. 

8. Reporting and Analytics: Generate regular reports on service performance metrics, customer satisfaction levels, and incident trends. Utilize data insights to make data-driven decisions and implement improvements. 

9. Stakeholder Communication: Develop and maintain strong relationships with key stakeholders, including department heads, executives, and business partners. Provide regular updates on service delivery performance and initiatives. 

10. Risk Management: Identify potential risks and proactively implement measures to mitigate them. Ensure compliance with relevant industry regulations and security standards. 

Qualifications and Experience: 

- Bachelor's degree in Computer Science, Information Technology, or a related field. 

- Proven experience 8 years as an IT Service Delivery Manager or in a similar leadership role in IT service management. 

- Strong understanding of ITIL principles and best practices. 

- Excellent leadership, communication, and interpersonal skills. 

- Demonstrated ability to manage multiple projects and prioritize effectively. 

- Solid analytical and problem-solving abilities with a data-driven approach. 

- Previous experience in vendor management and contract negotiation is desirable. 

- Certifications such as ITIL, PMP, or other relevant credentials are a plus. 

Join our passionate team and play a pivotal role in delivering top-notch IT services to our organization and clients. If you thrive in a fast-paced environment and have a track record of driving service excellence, we encourage you to apply for this exciting opportunity as an IT Service Delivery Manager. 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!  

Job Title:  Customer Finance Data Analyst 

Department: Customer Finance 

Reporting line:  CF Strategy & Analytics Lead 

Location: Kampala 

Job Grade: HL 15 

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa 

Job Purpose/Mission   

The Data Analyst Role provides an amazing opportunity for the right candidate to have a direct impact on how we are revolutionizing credit and financial inclusion for the base of the pyramid. He/she will work closely with the Head of Customer Finance & IT, the wider customer finance team and the commercial team, using quantitative and qualitative data to deepen our understanding of customer repayment behavior and performance across various dimensions of the portfolio and credit cycle and continuously improve how we efficiently and effectively manage Credit Risk and the Customer Credit Cycle. He/she will directly lead day-to-day research and analytics for Customer Finance-related projects. 

The role has the potential to grow in responsibility over time and develop into one where you would lead the overall data analysis and reporting at country level. Taking information from all the various sources we have and building reports and insights of portfolio performance at country level. 

Responsibilities:

Helping leadership and the Field Team gain better access to the data/information they need to effectively manage the credit cycle 

• Working with wider team to understand data/information needs. 

• Using tools like SQL and Tableau to build queries and dashboards to easily communicate key KPIs for both higher-level and operational reporting. 

• Organizing the dashboards/ data for the Field team in a more coherent way to make it easier to search and find data. 

• Helping build team capacity with SQL/Tableau. 

• Ad hoc analysis / dashboards as needed to assist decision making and operational improvement. 

• Regular Deep dive analyses into our extensive data collections to improve different parts of the credit management cycle. 

• Portfolio performance monitoring & reporting. 

Leading day-to-day research and analytics for Customer Finance related projects. 

• Managing the pipeline of CF data related research projects including designing of projects upon request.

• Working with wider team to understand areas for potential new projects. 

• Leading the analysis of the projects, communicating and documenting findings (dashboards, summaries, presentation, and regular feedback to other commercial teams for continuous improvement) 

Knowledge and skills  

Experience: 

• 3-4yrs experience in a data analyst role and/or a company working with the same kind of customers and field team as ours, preferably in energy access, asset financing, microfinance etc. 

• Solid experience working in an organization working with the same kind of customers as ours is a huge plus. 

• Experience working in a directly related field such as energy access, last-mile product financing, microfinance or digital financial services is a big plus. 

• Demonstrated experience building out analysis/dashboards that have had a direct impact on improving operational performance. 

• Experience working on projects that require cross-functional buy-in and collaboration. 

• Good data analysis skills and a strong desire to continuously learn more in this area to help others make data-driven decisions/recommendations  

• Strong written and verbal communication skills (English) to understand pain points, generate buy in and effectively communicate results 

• Ability to build dashboards that communicate data in a way that implementing mangers can easily understand and make decisions with 

• A passion for Engie Energy Access and our customers!  

Qualifications: 

• A minimum of bachelor's degree in a related/quantitative subject such as Energy, Finance, Microfinance, Engineering, Physical sciences would be a plus. 

Language(s):  

• English 

• Proficiency in one or more languages spoken by our customers is a big plus 

Technology: 

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)  

• Good Experience using data analysis tools e.g Excel, SQL, Python/R etc. 

• Experience with communicating data with data visualization tools like Tableau/PowerBI/Python/R 

• Being tech savvy, confident in your ability to work with new data/tech tools and continuously looking to build your data analysis, visualization and communication skills is a must!  

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!  

Job Title: Logistics Officer 

Department: Operations 

Reporting line: Logistics Manager

Location: Kampala, Uganda 

Job Grade: 12

About ENGIE Energy Access 

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.8 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

www.engie-energyaccess.com   

www.linkedin.com/company/engie-africa 

Job Purpose/Mission  

The Logistics Assistant is an integral part our Operations, the Logistics Assistant will support the Logistics Manager in the day to day running of the logistics requirements of Operations. Not limited to customs clearance, international shipping, Distribution planning and implementation, health and safety, process and policy implementation.

Responsibilities

• Support the Logistics Manager in handling customs clearance requirements.
• Support the Logistics Manager in shipment tracking and reporting the same in a timely and accurate manner.
• Inspect truck conditions before loading to the field and share job cards.
• Support the Logistics Manager in managing safety of EEA products in transit both locally and internationally.
• Work to reduce logistics costs in the operations department.
• Promote and improve best practice policies and procedures within EEA
• Champion Health and safety standards and practice at all times.
• Support the Logistics Manager in demand forecast and planning.
• Follow up on pending shipments and advise statuses to the Logistics Manager.

Knowledge and skills: 

  Experience:

• Must have a Bachelor Degree in Logistics, transport, Supply chain management.
• Familiarity with East Africa Customs clearance processes.
• Experience in working in a busy environment.
• Relationship management with external and internal stakeholders.
• Must be familiar with INCOTERMS.

Qualifications 

• Relevant University degree  

Language(s) 

• Proficient in written and spoken English.  

Technology:

• Microsoft suite - required.
• Trouble shooting
• ASSYCUDA

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!