Job Title: Credit Operations Lead

Department: Global Customer Finance

Reporting Line: Head of Credit Operations

Location: Any EEA country of operation or Berlin (Germany)

Job Grade: 17

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030.

https://www.linkedin.com/company/3055106

Job Overview

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building.
• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment.
• The Credit Operations Lead is a senior manager role in EEA’s Global Customer Finance department. As a people manager, the Credit Operations Lead motivates and manages a team of dedicated professionals. The role is responsible for the deployment of adequate credit operations policies, procedures, guidelines, monitoring and reporting as well as general operational practice, case-specific action plans, team capability and capacity development within and bordering the Customer Finance function, to deliver results. The role provides proactive, informed and results-oriented support to country Customer Finance departments (especially Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of targets, particularly strategic planning, performance monitoring and analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development.

Responsibilities:

• Operational Excellence in Credit Operations. Responsible for driving the operating practice and for ensuring the adequacy of processes, systems, tools and team capacity in EEA markets to execute across the credit cycle:
  • Standards, Policies & Procedures. Conceptualize, document & maintain EEA-wide Standard Operating Procedures (SOPs) and other Credit Operations workflow documents.
  • Digital System & Tools. Translate Credit Operations workflows and standards into Digital development specifications for internal mobile applications, call center tools, the loan management system as well as back-end data management platforms.
  • Localization & Configuration. Provide oversight and strategic guidance to countries in the localization of strategies, processes and standards related to credit operations.
  • Standards Adoption. Provide oversight and clarity in project structure for the adoption of standards, tools and practices related to credit operations workflows as they are rolled out.
  • Training, Performance Management and Incentives. Translate credit operations processes and the escalation framework into global standards.
  • Innovation. Design, pilot and scale workflows, tools, and other credit cycle innovations.
  • Financial Products & Services. Work closely with the Head of Credit Risk Management to support design and operationalization of EEA’s financial products.

• Country Level Planning & Implementation
  • Annual Planning. Contribute materially to the annual strategic CF planning process.
  • Action Plans. Provide direct support and guidance to EEA markets on regular action plan development to drive achieving credit targets of the business.
  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance.
  • General Implementation & Support. Provide direct support and coordination of Global Customer Finance resources for implementation of action plans and day-to-day support.

• Monitoring, Analysis & Insights
  • Performance Reporting. Design credit operations reports and dashboards for real-time, accurate KPI tracking across the credit cycle.
  • Performance Analysis. Conduct regular analysis of credit operations and drive insights for decision makers. This includes root cause analysis for underperformance, identifying opportunities for improvement in team performance, analyzing process efficiency and effectiveness, or more generally evaluating opportunities in the customer journey.
  • Best Practices and Insights. Regularly share information and work with country teams to capture and document better and best practices, case studies or other insights.
  • Compliance. Work with credit stakeholders to ensure compliance and quality assurance routines and reporting are in place for core activities.
  • Cross-Functional Service Level Monitoring. Work with adjacent departments to define cross-functional dependencies and agree on service level standards and escalations. Work with stakeholders to close operational or service gaps where identified.
  • Ad Hoc Research & Analysis. Support and in some cases lead ad-hoc or ongoing research & analysis related to credit operations across the credit cycle.

• One Team Development
  • Manage Direct Reports. Directly manage, coach and develop a small team of high-performing, motivated Credit Operations Manager(s) or other colleagues.
  • Country Capacity, Roles & Organizational Structure. Work closely with country teams to define the organizational structure, roles, and responsibilities for their Credit Operations function.
  • Credit Culture. Foster a strong credit culture across the operation built on credit risk awareness and understanding of credit principles.
  • Capability Development & Training. Directly support capability development areas for global and country teams on credit operations topics.

• Active Participation in Cross-Functional Global Strategy & Governance, including
  • Monthly & quarterly business performance review
  • Annual planning & budgeting & target setting for CF country operations
  • Product launches, Customer Journey, Go to Market Strategy; Digital Roadmap

• Internal & External Stakeholder Management
  •  Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.
  • Internal Advocacy. In alignment with the Head of Credit Operations, represent CF’s credit operations perspective vis-à-vis other Group functions.
  • Industry Engagement. Represent EEA’s credit operations at industry events including our partnerships in research.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: as a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results.
• Act with integrity: as an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: as an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Qualifications and Skills:

Experience:

• 7+ years of professional experience in credit operations, portfolio management or a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 5+ years of domain experience in credit-related project management or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology and experience in data-driven and digital financial services is a plus.
• Relevant experience in leading multi-cultural, decentral teams.
• Senior profile with commercial acumen and a can-do-attitude combining output orientation, number orientation, process orientation, customer orientation and team orientation.
• High level of professional curiosity and interest in how to make processes and systems work to their best and an aptitude to investigate and crosscheck information before acting on it.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
• Strong and confident communicator who is adept at cross-functional collaboration, sharing feedback, information and knowledge with others when joint solutions are required.
• Detail-oriented with an ability to support your colleagues maintain high quality of their work.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across the business and its cultural contexts.
• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required; master’s degree in economics, agricultural economics, development economics, business, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma, microfinance or portfolio management) is a plus.

Language(s):

• English written and spoken fluency required
• French, Swahili or Portuguese is a plus

Technology:

• Proficiency with standard Microsoft Office software packages is required
• Experience with Tableau or other data visualization tools and approaches is a plus
• Experience in financial product development and/ or in development of digital and mobile tools for usage by call centers or field-based teams is a plus
• Ability to develop SQL queries and/ or experience with statistics packages is a plus

This position involves an estimated 30% to 50% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title:  Software Engineer (Cloud native) 

Department: Digital 

Reporting line:  Software Engineering Manager 

Location: Kampala or  Nairobi 

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

EEA is looking for a talented, self-starting senior Software Engineer (cloud native) to join the team to help deliver affordable solar power and financial services across Africa. This position offers a great opportunity to work alongside an elite team of engineers and business professionals and directly contribute to the success of a mission driven company with social and environmental impact. Candidates will get the opportunity to work in a diverse technology stack at scale and lead the evolution of at least one of our software products. 

Responsibilities  

• Define software engineering strategy and architecture with other leaders, fully responsible for the technical evolution of at least one software product, responsible for the entire software development lifecycle (SDLC) from ideation to deployment 

• Implement and optimize microservices and RESTful APIs to ensure scalability and ease of integration for cloud-based applications. 

• Architect and implement solutions that cater to multi-tenant environments, ensuring tenant isolation, efficient resource utilization, and data security. 

• Develop scalable data partitioning and tenant onboarding solutions to manage multiple tenants seamlessly while maintaining high performance. 

• Ensure proper configuration and management of tenant-level security, quotas, and SLAs. 

• Develop and deploy applications using Docker containers to ensure consistency across multiple environments (development, staging, production). 

• Use Kubernetes to orchestrate containerized workloads, enabling horizontal scaling, high availability, and automated deployments in multi-tenant architectures. 

• Manage and optimize Kubernetes clusters for tenant-aware scaling, load balancing, and service discovery. 

• Build and maintain fully automated CI/CD pipelines (using tools like Jenkins, GitLab CI, or CircleCI) to enable continuous integration and continuous deployment across multiple environments. 

• Integrate automated testing, including unit, integration, and end-to-end tests into CI/CD pipelines to ensure early detection of issues and smooth rollouts. 

• Implement blue-green deployments, canary releases, and other progressive delivery techniques to reduce downtime and minimize risks during deployments in multi-tenant setups. 

• Design, implement, and manage cloud infrastructure using AWS, Google Cloud, or Azure, ensuring the infrastructure supports the demands of multi-tenant applications. 

• Implement infrastructure as code (IaC) using tools like Terraform or AWS CloudFormation to automate provisioning and scaling of infrastructure. 

• Ensure that the cloud environment is configured for cost-efficiency, elasticity, and fault tolerance while maintaining strict adherence to security and compliance standards. 

• Implement and manage monitoring and alerting systems (using tools like Prometheus, Grafana, Datadog, or New Relic) to track application performance, usage, and tenant-specific metrics. 

• Proactively monitor and troubleshoot production issues, ensuring high availability and uptime for multi-tenant applications. 

• Conduct root cause analysis on system failures or performance degradation and implement necessary optimizations or patches. 

• Continuously optimize application performance to support the scalability demands of multiple tenants, ensuring low latency and high throughput. 

• Collaborate with cross-functional teams, including DevOps, product management, QA, and other software engineers, to align on requirements, technical specifications, and deliverables. 

• Participate in code reviews and provide constructive feedback to peers to improve overall code quality and team productivity. 

• Stay up-to-date with the latest trends and technologies in cloud-native development, containerization, Kubernetes, and multi-tenant architecture. 

Knowledge and skills    

Experience:  

• 5+ years of experience as a software engineer with a focus on cloud-native development. 

• Proficiency in Python and Ruby web frameworks (e.g., Django, Flask, Ruby on Rails, Sinatra). 

• Strong experience with Docker and Kubernetes for container orchestration in production environments. 

• Experience building and maintaining CI/CD pipelines in a multi-tenant architecture. 

• Strong knowledge of RESTful APIs, microservices architecture, and distributed systems. 

• Cloud Platforms: Expertise in AWS, Google Cloud, or Azure, including services like EC2, Lambda, S3, RDS, etc. 

• Version Control: Proficiency in Git and branching strategies for multi-tenant development. 

• Infrastructure as Code (IaC): Experience with Terraform, AWS CloudFormation, or similar tools. 

• Testing: Proficiency in automated testing frameworks (e.g., RSpec for Ruby, PyTest for Python) and integrating them into CI/CD pipelines. 

• Monitoring: Experience with application performance monitoring (APM) tools (e.g., Prometheus, Datadog, New Relic). 

• Strong problem-solving and analytical skills, with a passion for building scalable and reliable systems. 

• Excellent written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams. 

• Ability to work in a fast-paced, agile development environment. 

Nice to Have 

• Experience with multi-tenant architecture in a SaaS environment. 

• Familiarity with serverless architectures (e.g., AWS Lambda, Google Cloud Functions). 

• Knowledge of GraphQL APIs and their integration with multi-tenant systems. 

• Understanding of security best practices in cloud-native applications, including IAM roles, data encryption, and secrets management 

Qualifications:  

• Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science preferred) or comparable 

Language(s):   

• English  

• French is a plus  

 Our Technology stack:  

• Web framework: Rails 5 , Django, flask, fastapi 

• Mobile: Android Kotlin/Java 

• Background task: Sidekiq , Celery, RabbitMQ 

• Front-end: ActiveAdmin, VueJS, Angular  

• API: Grape, Devise , DRF, FastApi 

• TDD: RSpec , PyTest 

• Search: Thinking Sphinx  

• Storage: MySQL, Mongo, Cassandra, Redis  

• Source Control: Gitlab selfhosted for git and CI/CD  

• Deployment: Capistrano, Ansible  

• Fresh Ideas Always welcome! 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

Job Title: Logistics Officer 

Department: Operations 

Reporting line: Logistics Manager

Location: Kampala, Uganda 

Job Grade: 12

About ENGIE Energy Access 

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.8 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

www.engie-energyaccess.com   

www.linkedin.com/company/engie-africa 

Job Purpose/Mission  

The Logistics Assistant is an integral part our Operations, the Logistics Assistant will support the Logistics Manager in the day to day running of the logistics requirements of Operations. Not limited to customs clearance, international shipping, Distribution planning and implementation, health and safety, process and policy implementation.

Responsibilities

• Support the Logistics Manager in handling customs clearance requirements.
• Support the Logistics Manager in shipment tracking and reporting the same in a timely and accurate manner.
• Inspect truck conditions before loading to the field and share job cards.
• Support the Logistics Manager in managing safety of EEA products in transit both locally and internationally.
• Work to reduce logistics costs in the operations department.
• Promote and improve best practice policies and procedures within EEA
• Champion Health and safety standards and practice at all times.
• Support the Logistics Manager in demand forecast and planning.
• Follow up on pending shipments and advise statuses to the Logistics Manager.

Knowledge and skills: 

  Experience:

• Must have a Bachelor Degree in Logistics, transport, Supply chain management.
• Familiarity with East Africa Customs clearance processes.
• Experience in working in a busy environment.
• Relationship management with external and internal stakeholders.
• Must be familiar with INCOTERMS.

Qualifications 

• Relevant University degree  

Language(s) 

• Proficient in written and spoken English.  

Technology:

• Microsoft suite - required.
• Trouble shooting
• ASSYCUDA

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!