En tant qu’Employeur responsable, GRDF valorise la diversité des profils de ses collaborateurs. Son engagement en faveur de l’égalité des chances est reconnu par le Label Diversité.

Welkom bij ENGIE, leider in de energietransitie! Elke dag werken wij energie-efficiënte oplossingen uit en bouwen zo aan een koolstofneutrale toekomst!

De verlenging van onze nucleaire activiteiten in België opent de deur naar ambitieuze projecten en vertegenwoordigt een grote nationale uitdaging. Wij zijn op zoek naar de beste talenten om hieraan bij te dragen.

Voor de kerncentrale van Doel zijn we actief op zoek naar meerdere Project Managers.

Jouw uitdaging als Projectmanager Engineering

Je bent verantwoordelijk voor:
•    Het aansturen en beheren van projecten in Doel die, in functie van de aard van het project, kort- of langlopend en mono- of multidisciplinair kunnen zijn.
•    Dit houdt in:                            
o    Richting geven gedurende de verschillende projectfases: gaande van probleemstelling die leidt tot ontwikkeling van de technische oplossing, over opvolging van implementatie in de installatie, tot de nazorg van de bijhorende documenten en wisselstukken.
o    Beheer van de scope, planning, kwaliteit, risico’s en budget van de toegewezen projecten
o    Samenstellen, dagelijkse organisatie, coördinatie en supervisie van het projectteam.
o    Autonoom beheer van de projecten (neemt beslissingen, zoekt zelf oplossingen voor problemen en conflicten)
o    Beheer van interfaces met andere projecten en operationele activiteiten.
o    Overleggen en rapporteren aan een cross-functionele organisatie
o    Organiseren van de nodige project- en design reviews  
o    Rapporteren aan de hiërarchie en comités.

De ideale match

•    Ervaring in projectmanagement binnen industriële installaties is een pluspunt
•    Je bent in staat projecten op te volgen, proactief bij te sturen, en feedback te bezorgen aan de stakeholders
•    Je bent goed georganiseerd en resultaatgericht
•    Je bent in staat om een kwaliteitsvolle vorderingsrapportering op te stellen
•    Je ervaart het naleven van mijlpalen binnen een planning, en budgettaire controle binnen het project als belangrijk
•    Je draagt de regels van klassieke en nucleaire veiligheid bij het uitvoeren van de werken, hoog in het vaandel
•    Je kijkt vooruit, anticipeert op toekomstige risico’s en leert snel op basis van eigen en externe ervaringen
•    Je hebt overtuigingskracht en bent beslissingsvaardig
•    Je bent gericht op efficiënt teamwork, kan delegeren en opvolgen
•    Je bent je zeer bewust van je voorbeeldfunctie
•    Je legt vlot nieuwe contacten en kan transversaal werken, dit met zowel interne medewerkers als met onderaannemers
•    Je bent communicatief vaardig, zowel schriftelijk als mondeling, in het Nederlands, Frans, en het Engels
•    Specifieke kennis van SAP, Clarity, MS project is een pluspunt.

Wij bieden jou 

• Een boeiende uitdaging in een constant evoluerende sector
• Een brede waaier aan opleidings- en ontwikkelingsmogelijkheden gedurende je loopbaan
• Een aangename werksfeer en gezond evenwicht tussen werk en privé
• Doorgroeimogelijkheden afhankelijk van je ambities en capaciteiten
• Een contract van onbepaalde duur met een competitief salaris, aangevuld met tal van voordelen, o.a.:
  • 34 verlofdagen (20 wettelijke + 14 extra legaal)
  • een bedrijfswagen of toegang tot andere mobiliteitsoplossingen
  • loonevolutie en variabele verloning volgens een prestatiegericht verloningssysteem
  • hospitalisatieverzekering en verzekering ambulante medische kosten
  • aanvullend pensioenplan (inclusief overlijdensdekking, invaliditeitsdekking)
  • korting op je jaarlijkse energiefactuur

Meer weten over werken in een kerncentrale? Klik hier voor meer informatie

Jouw contactpersoon

Caroline De Rom –   caroline.derom@external.engie.com

Sophie Cattaruzza – sophie.cattaruzza@external.bnl.engie.com 

Our Group is a global reference in low-carbon energy and services. Together with our 96,000 employees, our customers, partners and stakeholders, we are committed to accelerating the transition to a carbon neutral economy through reduced energy consumption and more environmentally friendly solutions.

Responsibilities

• Leads the HR Operations team

  • Focus on efficiency and harmonization

  • Ensure team upskilling

  • Design roadmap to GBS (Global Business Support) setup

• Payroll and Hiring

  • Oversight of salary payments, social security, taxes, immigration and any other related tasks.

  • Ensure compliance with legal requirements.

• Certificates, Surveys, Database & Reporting

  • Databases Maintenance.

  • Reporting and surveys.

  • Time management

• Digitalization & Data Management

  • Collaborate / lead HR-led digitalization and data collection/generation within and outside HR so to build up local and GBUs (Global Business Units)/Hub dashboards

Requirements

• 3+ experience acting in HR Operations managerial roles in matrixed multinational, best-class companies.

• In-depth knowledge of payroll, tax and social security schemes.

• Strong understanding of various HR functions, including local labour law, compensation and HR systems.

• Communication Skills: adequate gravitas and influencing skills to interact with business leaders and employees at all levels.

• Data literacy: ability to use data, metrics and evidence to drive decision-making and change.

• Bachelor’s degree in labour relations, human resources, business administration or related field plus postgraduate studies.

• SAP advanced user.

• Spanish native speaker plus English C1 level.

Committed to inclusion

At ENGIE we value and encourage diversity and inclusion. We are committed to accelerating the transition to a carbon neutral economy achieved through the integration of exceptional and diverse individuals who seek, support and strengthen the growth of others.

ENGIE is the answer if...

• You are looking for a solid professional project with professional projection.

• You value being part of the first independent energy group in the world.

• You want to grow and develop within a dynamic and challenging company. 

• If you consider that your work, together with the efforts of the people who are part of the company, can and should have a positive impact on the environment.

• If you want to be part of an international group, able to offer a wide variety of jobs in a dynamic and promising sector, we are waiting for you!

#LI-DNI

Key Account Manager (focus Real Estate)

About US (GEMS) :

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 areas of expertise :

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context :

For the team in Supply B2B Belgium we are searching in the team of Premium Sales a Key Account Manager with focus on Real Estate customers. You will work in a team of 12 Key Account Managers managing federal organized customers in the Belgian territory. The sales approach is based on F2F relation management

Your role :

• Ultimate responsible for managing a portfolio of approximately 50 customers and prospects. A portfolio will be federally composed of accounts almost active in building management (syndic), property management (offices and warehousing) and retail. Most activities are located in Flanders.
• Striving for a long-term partnership and value creation with the customers in your portfolio. Therefore you develop an adapted commercial strategy per customer that will allow you to achieve the imposed objectives, with regard to contracted volume and margin for the supply of energy (electricity and natural gas) and energy linked services.
• Take the lead in the contract negotiations with your customers
• Meet all your customers and contacts frequently in F2F-modus
• Work very closely with after-sales employees and ensure that customer and prospect data is entered correctly and completely into the existing IT-systems. Giving support in offering, invoicing, switching and dunning processes to ensure a high level of control over all activities in the entire customer portfolio
• Work together with colleagues within the premium sales team and other B2B salesteam. You will meet the premium sales team on a weekly bases during a sales meeting. The purpose is exchange of information and best practices to enhance the global level of professionalism in the team. Team spirit, trust, care and one Engie our the basic principles of the team dynamics
• Organize dedicated meetings to solve specific files/problems and build up a broad network within Gems with colleagues in downstream, legal, IT, marketing& energy transition services,  finance,… and within the broad Engie group (mirror supply B2B organizations in other countries)
• Promote the image and values ​​(ethics, safety, sustainability, etc.) of the Engie group in all your contacts, both within and outside the group
• Report to the Sales Manager B2B Premium Sales

Hard skills :

Must have:

• Results-oriented and very dedicated to achieve your goals. A sufficient dose of entrepreneurship is a must. Organize your agenda and account plan independently
• Work accurately and be aware of the value of the underlying contracts
• Well-developed analytical skills and strong in conceptual thinking
• Stress resistant

Good to have:

• Experience with complex negotiations

Soft skills :

Must have:

• Knowing the products that ENGIE Electrabel offers, and/or you are motivated to acquire this knowledge quickly.
• Acting customer centric and apply the principles of continuous improvement
• Dynamic and focused on collaboration

Education and professional background :

• An university degree with an economic or technical background or equivalent through experience.
• Preferably have at least 5 years of experience in a management position or in project management

Languages:

• Dutch-speaking with a good knowledge of French and English

Travels :

• The place of employment is Brussels. Present in Brussels at least once a week on Friday.
• The rest of the week will be completed flexible in relation to customer visits, projects, administrative follow-up, from home, from Brussels or via other Engie locations.
• International travelling is possible, but rather exceptional

If you meet these requirements, then you are the talent we are looking for. Do not waste time! 

Apply by attaching your updated CV, regardless your gender.

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals. 

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

About ENGIE :

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

Job Summary

Responsible for boiler operation and maintenance, to ensure the optimal performance and safety of industrial boilers with expertise in utility equipment like air compressor and chillers, coordinating and executing the Operation & Maintenance (O&M) activities, at the customer’s sites, of the Utilities plant or Facilities (UPF) and its related Mechanical & Electrical (M&E) machinery equipment and associated systems complying with the statutory, the health-safety-environmental (HSE) requirements.

Duties and responsibilities 

• Conduct first-level troubleshooting in case of boiler or auxiliary equipment breakdown.
• Contribute to and update data in the meter reading log sheet.
• Perform chemical analysis to monitor boiler water quality and take immediate action if it deviates from specifications.
• Operate and maintain the steam boiler to achieve and sustain the required pressure and temperatures.
• Oversee day-to-day boiler operations and configure it to meet production targets.
• Maintain good housekeeping (5S) at the boiler's premises and strictly adhere to safety procedures at all times.
• Initiate, coordinate, control and contribute hands-on for the service quality delivery of the O&M team and/or subcontractors-suppliers service activities executed on the site UPF for:  
• The daily routine and measure checks, operations activities as well as predictive, preventive maintenance interventions on the UPF, 
• Any customer complaints, breakdowns, faults & troubleshooting activities on the UPF, 
• The corrective maintenance interventions work orders and the agreed UPF repair modification or improvement M&E works, 

Skills & Experience

• Diploma in Electrical / Mechanical, Electromechanical engineering or equivalent
• Competencies Certificates of Grade 1 Boilerman is mandatory
• Experience over 3 years in field for the coordination and execution of boiler and associated equipment Operation & Maintenance, technical services for Mechanical & Electrical (M&E) systems or utilities systems, with hands on experience in any sectors below.
• Knowledge about Mechanical & Electrical systems, instrumentation: Air conditioning-ventilation, chilled water, hot water, steam, boilers, heat pumps, compressed air production

asd

What You Can Expect

As part of its development plan in North America, ENGIE Energy Marketing NA, Inc. (EEMNA)  is looking for a VP Structured Gas Origination.

As a VP Structured Gas Origination, you are responsible for developing the origination, structuring and marketing for customers and commercial opportunities with consumers, producers, and marketers of natural gas and related products in North America. You are responsible for leading the strategic direction whilst directly working in marketing efforts for Natural Gas and related products to customers across North America.

• Develop and execute the Gas Origination strategy with short- and long-term objectives working together with the EEMNA Leadership, Origination team, Trading, and support functions
• Deliver gross margin targets and business returns considering risk/reward through the development and execution of customer hedging strategies and structured deals
• Responsible for project management on resource assignments and deliverables supporting Structured Origination
• Manage relationships with various trade desks and functional teams to work transactions through the front to back process, while providing excellent client focused service and information flow (i.e. Credit, Legal, Contracts and Compliance / Regulatory)
• Work in collaboration Risk and Finance to propose and approve risk management strategies and new products in order to optimize, model and manage the wholesale portfolio
• Coordinate with Origination team to identify existing and new customers for our offerings while developing and maintaining trusted relationships with customers as part of marketing efforts
• Remain current on fundamental/financial market conditions and drivers impacting the energy markets in North America
• Demonstrated ability to deliver results, timely management of deals,  and proven  contract negotiation skills from initiation to execution
• Represent ENGIE at conferences, client events and presentations

What You’ll Bring

• A minimum of Bachelor’s Degree in which you completed courses in Business, Finance, Economics, Engineering or other Analytical field
• Minimum of 15 years in North America natural gas markets including trading, marketing origination and/or structuring with a track record of adding value through originating commercial delivery and business growth
• Origination, negotiation and portfolio risk analytic skills to develop the platform
• Demonstrated knowledge and experience with commodity derivative products to structure highly complex transactions with producers or consumers
• Strong knowledge of North America energy market
• Excellent commercial instinct, creativity and ability to find and create commercial value from multiple sources
• Visionary and strategic leader with ability to inspire and motivate internal clients on deliverables of objectives
• Demonstrated leadership and initiative within a business environment, especially with key stakeholders and EEMNA leadership team
• Strong communication and presentation skills and ability to present to senior executive management both internally and externally
• Collaborative team player with demonstrated willingness to widely share knowledge and expertise
• Strong working knowledge of Capital and Project Finance
• Experience in contract negotiations and execution

Additional Details

• This role is eligible for our hybrid work policy 
• Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing 
• Must be willing and able to comply with all ENGIE ethics and safety policies  

Compensation

Salary Range: $232,900 – $341,550 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

This role is eligible for sponsorship.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

As an Electric Reliability Council of Texas (ERCOT) Trader in Houston, you will report to Head of ERCOT desk and manage ERCOT Price and basis risk.

• Manage ERCOT flat price and basis positions with a term horizon of one year
• Deploy fundamentals-based trading strategies
• Monitor, coordinate and distill ERCOT fundamentals into actionable intelligence
• Work with Origination and sales staff to help price, structure and execute transactions
• Execute quantitative analysis supporting trading strategies
• Develop analytical tools enabling market opportunities

What You’ll Bring

• Bachelor’s degree in which you completed courses in economics, mathematics or similar discipline
• A minimum of 2 years of ERCOT trading experience 
• A minimum of 5 years of relevant experience
• Highly analytical thinker and understanding of probability and risks
• Must enjoy problem solving and creating trading opportunities
• Track record of developing a trading strategy using fundamental analysis
• A working knowledge of power fundamentals including renewables intermittency and battery energy storage
• Clear and effective communicator
• Willingness to engage in dialogue and debate with colleagues
• Can work autonomously and be flexible
• Proficiency in Excel, Structured Query Language (SQL) or Visual Basic for Applications (VBA)

Additional Details

• This role is eligible for our hybrid work policy
• Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing 
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $128,400 – $196,765 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We value internal mobility and will offer sponsorship for this role to internal candidates only.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

The Construction Project Field Manager (PFM) is responsible for providing quality assurance and safety oversight of the activities and installation of the construction of utility scale projects by the EPC/BOP contractor, Its subcontractor, and supplier. The PFM will comply with ENGIE Delivery Standard Operating Procedures throughout the progress of construction activities for the ENGIE site team. The PFM will be accountable to the Project Manager for assigned grid scale project(s).

• Every day the PFM will represent ENGIE as overall monitoring project site manager reporting to the Project Manager for project related issues, concerns, and achievements
• Direct, observe, report, and coordinate activities of assigned Field Observers on required safety check points
• Train and mentor teams members on key activities including but not limited to contractor monitoring, inspections, observations, reporting, and safety management
• Provide input to Project Manager(s) and Construction Management Advisor on selection and evaluation of ENGIE site team members
• Work collaboratively with owner’s project manager to oversee and coordinate contractor scopes of work
• Perform daily site walks/drives for overall progress, safety, and quality verification. Perform joint safety and quality inspections with the EPC and supplier counterparts
• Attend preconstruction meetings with all involved construction entities as required
• Coordinate and attend weekly progress meetings to be held by EPC contractors, engineers, and internal stake holders to include but not limited to safety and quality roundtable discussions with other project sites
• Attend monthly progress meetings to be held by EPC contractor as well as owner’s internal stakeholders
• Perform constructability reviews of projects in early design phase
• Input and review during the design process through IFC
• Review designs, construction sequence plans, and proposed schedule for each phase of construction
• Complete daily, weekly, monthly progress reports and submit to stake holders
• Ensure construction work complies with all applicable plans, specifications, building codes and other legal or regulatory requirements
• Collect, verify, and report on completeness of required safety process documentation from each contractor on site, review any unsatisfactory results and provide reporting for entire project through designated channels
• Manage relationships with owner’s clients and stakeholders
• Represent ENGIE as facilitator for resolution of project conflicts such as construction problems, scheduling delays, logistical conflicts, and construction methods
• Work directly with project managers, EPC contractor, other contractors, module and MPT suppliers, engineers, vendors, and others as required
• Complete daily logs, construction reports, safety inspections, and various construction inspections
• Complete a review of all job books submitted to validate all deliverable items are included, including all pertinent testing results

• Utilize Procore for all project related documents and enter lessons learned module to capture and record lessons learned during the construction phase

• Coordinate final inspections, testing, commissioning, and walk-downs and establish final punch list
• Proactively identify areas of potential risk and identify design or construction elements likely to result in disputes or claims
• Observe delivery of major equipment and provide general physical inspection including shock sensors, dents, scratches, and/or any other obvious physical damage
• Monitor proper storage and security of materials and Equipment Prepare regular progress reports in accordance with project execution procedures (PEP) outline
• Provide real-time updates on key construction activities such as site clearing/grading and other civil works, access roads, solar array construction, AC and DC collection systems, transmission lines and substation via GIS-based system provided by owner

What You’ll Bring

• Bachelor’s Degree in Construction Management, Engineering, or related field

• Minimum of seven (7) years’ total experience with a minimum of five (5) years of Site Management experience constructing renewable projects
• Experience with managing projects larger than 100MW
• OSHA 30 hour certification
• Strong background with renewable construction projects
• Excellent Oral and Written Communication Skills
• Proficient with MS Office including Word, Excel, PowerPoint, MS Project, and with PROCORE
• Comprehensive knowledge of Construction Processes and Sequencing
• Hands on Experience with Tools and Equipment
• Leadership and Problem-Solving skills
• Takes a collaborative approach to getting the work done

Additional Details

• This role requires attendance at a worksite on a daily/weekly/rotational basis
• Must be available to travel domestically up to 100% of the time
• U.S. driver’s license/clean driving record, for the use of fleet cars, personal and or hire cars when traveling, to drive to site locations and meetings
• Must be willing and able to comply with all ENGIE ethics and safety policies;
• While performing the duties of this job, the employee is exposed to weather conditions
• Must be physically able to conduct site visits and walk renewable energy sites for extended periods of time in hot or cold weather conditions to complete job assignments

Compensation

Salary Range: $84,000 – $128,800 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@ENGIE.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

As the Key Account Analyst, you will be the primary point of contact for ENGIE customers, promoting long-term relationships and ensuring a positive customer experience. You will be responsible for maintaining consistent customer contact, overseeing timely and accurate reporting, utilizing Salesforce Customer Care information, promoting new strategic initiatives, and advocating for the renewal process. Your role is crucial in providing customer satisfaction and using customer service data to achieve ENGIE’s customer service goals.

In this position, you will foster retention by ensuring a smooth customer journey and coordinating day-to-day issues related to ongoing services for ENGIE customers. You will arrange meetings with new customers to onboard and train them on ENGIE systems and processes, handle customer requests related to services and contract questions, and analyze customer inquiries to respond promptly and professionally. Serving as a customer advocate, you will provide feedback to customer relations management and other key internal stakeholders to assist in retention strategies and overall customer satisfaction. You will coordinate with relevant groups, such as sales, customer service, legal, and accounting, to resolve customer disputes. Additionally, you will assist with all aspects of contract management, transaction management, invoicing, and other functions to ensure complete customer satisfaction.

Your responsibilities will also include attending meetings and delivering yearly reports on customer progress, supporting customer renewal efforts and campaigns, and auditing the Aging Report to work with customers to resolve outstanding invoices older than 90 days. Success in this role requires strong analytical and communication skills to manage customer interactions effectively. You will play a vital role in fostering long-term customer relationships and ensuring that customer service goals are met, contributing to the overall success of ENGIE’s customer retention strategies.

What You’ll Bring

• A minimum of a two (2) year degree in which you have learned skills to be customer centric
• A minimum of two (2) years of relevant experience in sales or customer service with proven successful history in a directly related customer service role
• Knowledge and understanding of energy services, measurements, and technology

Additional Details

• This role is eligible for our hybrid work policy; or can be remote
• This role requires attendance at a customer site on an occasional basis
• Must be available to travel domestically up to 25% of the time and with the need for some overnight trips
• Must possess a valid U.S. driver’s license/clean driving record, and the ability to drive to customer locations within the state of California
• Must be willing and able to comply with all ENGIE ethics and safety policies
• This position consist of 5% of outdoor work, while performing the duties of this job, the employee is exposed to weather conditions

Compensation

Salary Range: $ 62,400– $ 95,450 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.