What You Can Expect

As the Program Manager at ENGIE North America on the University of Iowa campus, you will lead and manage utility capital projects focused on the lifecycle and renovation of campus utility systems. Your role will encompass overseeing the comprehensive performance of these projects, ensuring they effectively expand and sustain critical utility infrastructure. Your strategic leadership will ensure projects meet ENGIE’s high standards for safety, quality, environmental responsibility, and cost-efficiency, while also supporting innovation and continuous improvement across campus utilities.

You will be responsible for directing all aspects of project delivery, including engineering design, procurement, construction management, financial oversight, commissioning, and the initiation of operational phases. Collaborating closely with university stakeholders, Operations, and Maintenance leadership, you will guide a team of Project Managers in establishing clear project objectives, detailed project plans, realistic budgets, and achievable schedules. This position will manage 5-8 Project Managers/Construction Managers'.

• Continuously adapts to new situations, proactively learns, takes ownership of projects, contributes strategically companywide, and demonstrates a strong drive to innovate and effect change
• Manage internal teams and external consultants to deliver projects on time, within budget, and in compliance with health, safety, environmental, and public relations standards

What You'll Bring

• A minimum of a bachelor’s degree in a related field
• A minimum of seven (7) years of experience managing complex construction projects
• A proficiency in Microsoft Office, Procore, or other project management tools

Additional Details

• Must be willing and able to comply with all ENGIE ethics and safety policies 
• Must possess a valid U.S. driver’s license/clean driving record; explain why a license is required, i.e. use of company vehicle, ability to drive to site locations

Compensation 

Salary Range: $113,900 – $174,570 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

In 2020 The University of Iowa (UI) entered a 50-year, trailblazing partnership with the University of Iowa Energy Collaborative (UIEC), a joint venture between ENGIE, Meridiam, and Hannon Armstrong, to operate, maintain and enhance the university’s Utility System.  As the founding member of this joint venture, ENGIE designs, builds, operates, and maintains the energy infrastructure delivering safe, reliable, cost-effective, and sustainable energy solutions in producing and distributing steam, electricity, chilled water, and domestic water to the main campus in Iowa City, Iowa and a nearby satellite campus. 

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees.
We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

This role is eligible for sponsorship.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

Réalisez votre impact positif

Prêt(e) à réaliser votre impact positif ? Alors rejoignez Tractebel, une société du groupe ENGIE, et nos 5 600 experts passionnés à travers le monde, animés par la volonté de façonner chaque jour un monde plus durable. C’est votre chance de participer à l’aventure du siècle : accélérer la transition énergétique, tout en améliorant la vie des gens à travers des projets porteurs de sens. Apportez votre contribution à la neutralité carbone sur des marchés tels que le nucléaire, les énergies renouvelables, l'électricité et le gaz, les réseaux électriques, l'hydroélectricité et les barrages, les ressources et l'approvisionnement en eau, le dessalement, les bâtiments complexes et de haute technologie, les infrastructures de transport, les ports et les voies navigables. 
 
Êtes-vous prêt(e) à faire la différence ? Dans ce cas, rencontrons-nous ! 
 

Ce que nous vous proposons 

• Tractebel est plus qu'un lieu de travail. C'est votre chance de vous développer aux côtés des plus grands experts sur des projets d'envergure dans le monde entier. Vous évoluerez dans un environnement fondé sur l'esprit d'équipe, où vous pourrez exploiter pleinement votre potentiel. 
• Nous soutenons activement le développement de nos collaborateurs et les possibilités d'évolution au sein du Groupe ENGIE sont nombreuses. 
• Nous vous offrons un package salarial compétitif ainsi que la possibilité de télétravailler jusqu’à deux jours par semaine partout en France pour plus de flexibilité. 
• Vacances : 25 jours de congés payés + 12 jours de RTT 
• Afin de célébrer nos succès et de partager des moments conviviaux, nous nous réunissons dans le cadre de challenges sportifs, d’afterworks, d’activités de team building, lors de notre fête annuelle, etc.

Votre mission

• Vous interviendrez sur des grands projets nucléaires (Programme Grand Carénage d’EDF, Post-Fukushima, …) en France et vous serez acteur du développement des compétences en Gestion de Projets techniques au sein de Tractebel.  
• Vous piloterez des affaires en cours de déploiement sur les sites nucléaires et assurerez la coordination et l’intégration des modifications sur les sites. 

Vos principales responsabilités

Les activités génériques qui vous seront confiées sont les suivantes :   

• Pilotage et coordination des acteurs des affaires. A cette fin, le titulaire organise les réunions de « pilotage », de cadrage, de coordination ou d’avancement nécessaires au bon avancement de ses  affaires ;
• Pilotage et animation technique de l’ensemble des intervenants sur l’affaire ;  
• Responsabilité du respect du planning et de la maîtrise des coûts de ses affaires ;  
• Définition avec le planificateur des indicateurs pertinents à faire remonter dans le reporting mensuel ; 
• Rédaction des éléments des reporting hebdomadaires et mensuels ;  
• Etablissement et tenue à jour de l’analyse de risques de ses affaires (en collaboration avec les  contributeurs des affaires) ;  
• Suivi contractuel des engagements des fournisseurs ;  
• Suivi et gestion des aléas techniques des fournisseurs en phase de déploiement ;
• Coordination et gestion des interfaces entre les équipes Etudes, les équipes Projet, les équipes communes sur sites, ainsi que les différents contributeurs de l’Affaire. 
• Préparation de l’intervention avec les fournisseurs et déplacement sur sites aux étapes clés des chantiers.
• Capitalisation du Retour d’EXpérience lié à l’affaire ; 

L’ensemble de ces activités sont réalisées en étroite relation avec l’ensemble des acteurs d’une affaire :  Etudes, Achats, Projet, Réalisation, Exploitant, Fournisseurs…

Nous aimerions faire la connaissance de personnes ayant

• Formation de base : Ingénieur (Ecole ou Université, Bac +5, master…) avec une expérience de 5 - 10 ans dans le domaine du pilotage et de la conduite d’affaires, dans le secteur industriel. 
• Nombre d’années d’expérience minimum : 5 à 10 ans 

Compétences principales : 

• Solide expérience dans le domaine du Nucléaire.  
• Bonne connaissance en fonctionnement des REP, mécanique générale, EIA ou génie civil.  
• Expérience dans le domaine du pilotage et conduite d’affaires techniques. 
• Expérience dans la coordination de fournisseurs en phase travaux
• Connaissance des installations nucléaires d’EDF.

Compétences secondaires : 

• Connaissance des processus d’ingénierie d’EDF (Processus IPE, Guide IOP…). 
• Profil rigoureux et sérieux, capacité à gérer et à intervenir face à des situations imprévues.  
• Management transversal, autonomie, bonnes capacités rédactionnelles et de communication, esprit de synthèse.
• Des déplacements ponctuels sur les sites en France sont à prévoir (1 à 2 par mois).

Qui êtes-vous ?   

• Vous aimez collaborer au sein d’équipes multidisciplinaires et créez un environnement de travail harmonieux et positif.
• Vous savez transmettre des informations complexes de manière claire, tant à l’écrit qu’à l’oral, tout en maintenant un dialogue constructif avec les parties prenantes.
• Vous n’hésitez pas à proposer des améliorations et à prendre des initiatives pour optimiser les processus et méthodes de travail.
• Vous savez rester concentré(e) et efficace, même sous pression, en respectant les délais et les priorités.
• Vous vous ajustez facilement aux changements et êtes capable de travailler dans un environnement en constante évolution.

Qui sommes-nous ?  

Nos principales priorités sont l’humain, l'éthique, la sécurité et la durabilité Avec Tractebel, vous bénéficiez d’une position unique pour avoir un impact positif sur les objectifs « zéro émission nette » mondiaux. La force motrice qui nous permet d'atteindre ces objectifs est notre principal atout : c’est-à-dire vous. Nos collaborateurs sont prioritaires et notre force réside dans notre diversité. Parce que la diversité apporte de nouvelles perspectives qui stimulent la performance et l'innovation, nous nous engageons à offrir un environnement de travail inclusif, accueillant les candidatures de toutes personnes. 

Pour en savoir plus sur Tractebel, nos activités et les raisons pour lesquelles vous devriez nous rejoindre, cliquez ici !

Au sein du Groupe ENGIE, qui emploie 96 000 collaborateurs, votre carrière dans l’élaboration de solutions à faible émission de carbone dans le monde entier ne connaît pas de limites. Chaque jour est l'occasion de façonner un monde plus durable.

#TRACTREF-05|35|03|23#

As one of the world’s largest engineering consultancy companies and with more than 150 years of experience, TRACTEBEL is able to offer its customers multidisciplinary solutions in energy, water, and infrastructure. Its broad range of expertise extends across Europe, Africa, Asia, Middle East, and Latin America, and allows us to rise to our clients’ most demanding challenges with the same high-quality engineering and consulting services no matter where their projects are. TRACTEBEL is part of ENGIE Group, a global energy company and leading provider of electricity, natural gas, and energy services.

TRACTEBEL seeks a:

Senior Business Controller & head of reporting Corporate BU

Your function:

• Support in the elaboration and analysis of the various forecasting exercises, in particular in annual budget and Medium-Term Plan (MTP). Mainly through animating the dialog with the Business Areas, challenging and synthetizing financial and operational information and assisting in the definition of proposed target for the Business Unit (BU).
• Analyze, monitor, and report actual performance on a monthly basis, ensuring alignment with yearly objectives.
• Contribute to the reporting and communication of the synthesis of actual results and budget/MTP of the Business Unit (BU).
• Ensure coherence and quality of actuals and forecast data as well as compliance with internal financial policies and external reporting standards (e.g., IFRS).
• Develop dashboards and ensure the follow-up of financial and/or operational KPIs for your specific area of responsibility.
• Propose corrective actions necessary to achieve yearly objectives if/when required, including cost reduction initiatives.
• Perform ad-hoc analyses upon request from management.
• Monitor the closing process at the BU level and propose continuous improvements.
  Propose continuous improvement in the processes, templates and KPIs
• Collaborate with cross-functional teams to ensure financial alignment and transparency.

Your profile:

• University degree in Accounting, Administration, Economics, or Management Sciences, with at least 5 years of experience in a similar role.
• Proficient active knowledge of French and English; Dutch is a plus.
• Familiarity with the Engineering business is an advantage.
• Advanced proficiency in office tools (MS Office), particularly Excel, and experience with SAP or equivalent ERP systems.
• Strong analytical mindset with excellent organizational, accuracy, and rigor skills.
• Capable of working under pressure while meeting tight deadlines.
• Experience in leading and managing budgeting, reporting and consolidation processes in a multi-BA environment and with international teams team is preferred.
• Excellent interpersonal skills, integrating seamlessly into multidisciplinary teams; dynamic and proactive in taking initiatives.
• Assertive with the ability to clearly and firmly communicate your point of view in case of differing opinions.

What we offer:

• An interesting and varied job in an international environment with a good work/life balance.
• A stable work environment fostering professional growth and development (via the Tractebel School and the ENGIE University).
• An attractive compensation package with fringe benefits.
• A permanent contract ensuring that the role aligns with your skills, interests, career goals, and lifestyle.

Tractebel welcomes candidates from all backgrounds and actively promotes diversity in the workforce.

Field: Finance & Procurement & IT / Finance & Control / Controlling

Nature of Responsibility: Corporate / Controlling

Schedule: Full-time

Primary Location: Europe-Belgium-Brussels-Brussels-Capital Region

MISSÃO

Responsável pelo atendimento e manutenção de uma carteira de clientes, com o objetivo de monitorar as principais necessidades através de acompanhamento do comportamento do consumo de energia dos mesmos, análise de contratos de energia e buscando novas soluções dentro do grupo ENGIE que possam ser integradas dentro das unidades.

PRINCIPAIS ATIVIDADES

• Realizar atendimento ao cliente no mercado livre, follow-up das solicitações e gestão de terceiros. Gerenciar controle de prazos de entregas de atividades e projetos, garantindo o cumprimento de datas combinadas.
• Liderar reuniões com o cliente, visando o atendimento de eventuais necessidades internas dos mesmos e reuniões internas para o aprimoramento das habilidades técnicas e comportamentais da equipe.
• Elaborar balanços mensais referente ao consumo de energia, considerando os contratos firmados pelo cliente, informando faturamento da unidade e eventuais necessidades de contratação, com operacionalização destas no Mercado de Curto Prazo.
• Definir estratégias de contratação de energia elétrica, considerando momento de mercado e previsão de consumo do cliente, com intuito de recomendar oportunidades de contratação de longo prazo que garantam ganho ao cliente.
• Analisar relatórios gerenciais para tomadas de decisões estratégicas, construção de planos e propostas de soluções e análise de performances da gestão de energia dos clientes.
• Acompanhar o cumprimento das atribuições financeiras referentes mercado de energia, validando montantes e prazos a serem cumpridos.
• Avaliar oportunidades de novas soluções Engie para aumento de performance e redução de custos das unidades.

REQUISITOS

• Ensino Médio Completo;
• Desejável Superior Cursando: Engenharia de energia, elétrica ou administração;
• Pacote Office intermediário;
• Ferramentas de Power BI, nivel intermediário;

LOCAL DE TRABALHO

São Paulo - SP - Brasil 

Nuestro Grupo es una referencia mundial en energía y servicios bajos en carbono. Junto con nuestros 96.000 empleados, nuestros clientes, socios y partes interesadas, estamos comprometidos en acelerar la transición hacia una economía neutra en carbono, a través de la reducción del consumo energético y soluciones más respetuosas con el medio ambiente.

Actualmente estamos buscando un Técnico/a de PRL para nuestra División de Renovables con sede en Zaragoza.

Misión

La División de Renovables cuenta actualmente con activos en desarrollo y operación. Plantas fotovoltaicas, parques eólicos y centrales hidráulicas repartidas por toda la geografía española.

Como Técnico/a de PRL serás responsable de velar por la correcta aplicación de la normativa de PRL y las políticas de la empresa, así como asegurar la correcta gestión documental y el cumplimiento de los requerimientos legales.

Funciones

• Supervisión en instalaciones de la División de Renovables de las actividades a realizar, velando por la adopción de medidas preventivas efectivas.
• Redacción y revisión de las evaluaciones de riesgos y documentación aplicable en materia de PRL de las instalaciones asignadas.
• Realización de inspecciones y auditoría según el estándar de la compañía y los criterios externos de certificación.
• Colaborar con los equipos de Construcción y Operación & Mantenimiento en la revisión de protocolos y procedimientos aplicables. Programación, preparación y participación en simulacros e implantación de los planes de emergencia.
• Participar e impartir formaciones y sesiones informativas al personal propio y subcontratado cuando así sea requerido.
• Ayudar a la divulgación de campañas, charlas, y acciones que la empresa determine para la mejora de la cultura preventiva. Colaborar y dar soporte en materia de PRL a las áreas que forman la División de Renovables.
• Se valorará positivamente experiencia en auditoría externa ISO 45001.

Requisitos

• Para desempeñar de manera idónea las tareas de este puesto de trabajo se requiere una experiencia mínima de más de 3 años en materia de PRL siendo muy valoradas experiencias previas en puestos similares, así como trabajo de campo en construcción de instalaciones renovables.
• Experiencia en obras de construcción y/o operación y mantenimiento en instalaciones industriales del área de renovables.
• Movilidad geográfica para visitas a nuestras instalaciones en España, alrededor de 50% del tiempo efectivo de trabajo.
• Nivel inglés B2.
• Tener el curso de GWO/BST

Comprometidos con la inclusión

En ENGIE valoramos y fomentamos la diversidad y la inclusión. Estamos comprometidos a acelerar la transición a una economía neutral en carbono lograda mediante la integración de individuos excepcionales y diversos que buscan, apoyan y fortalecen el crecimiento de los demás.

Qué proporcionamos

• Te proporcionaremos planes de formación adaptados a tus necesidades e intereses.
• Tendrás un horario flexible y un sistema de trabajo híbrido + jornadas reducidas durante el verano y los viernes.
• Tendrás la oportunidad de adherirte al sistema de retribución flexible (tarjeta de transporte, ticket guardería, formación, ticket restaurante, seguro de salud, entre otros).
• Formarás parte de un equipo dinámico en el que realmente te desarrollarás y crecerás como profesional.
• Trabajarás con un equipo multidisciplinar que te apoyará en todo momento.
• Formarás parte de una red de más de 100.000 profesionales que trabajan para crear un mundo más sostenible.

ENGIE es la respuesta si...

• Buscas un proyecto profesional sólido y con proyección profesional.
• Valoras formar parte del primer grupo energético independiente del mundo.
• Quieres crecer y desarrollarte dentro de una compañía dinámica y retadora.
• Si consideras que tu trabajo, sumado al esfuerzo de las personas que forman parte de la compañía, puede y debe tener un reflejo positivo en el entorno.
• Si quieres formar parte de un grupo internacional, capaz de ofrecer una amplia variedad de puestos de trabajo dentro de un sector dinámico y prometedor, ¡te esperamos!

#LI-DNI

LEVEL 4 ARCHITECTURE EXPERT WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the Expertise User Solutions team of the ENGIE group. The consultant will manage solutions aimed at unifying all services around messaging solutions, specifically Exchange 2016/2019 and Office 365, and their integration within various Business Units, including the underlying migrations. As an architect and expert in Unified Communications and Collaboration (UCC), Exchange, and Office 365, you will be expected to ensure significant practice of IT projects and the implementation and design of technical architectures. You will provide expertise on ENGIE IT's business, share feedback on similar implementation issues of IS architecture encountered in similar business or organizational contexts, and have an excellent sense of service, very good organization, and follow internal procedures at ENGIE.

What you will do:

          Incident and Problem Management :

• You will resolve complex P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

          Change Management:

• You will design standard and normal changes, ensuring minimal disruption to operations.
• You will define and prepare a Detailed Intervention Plan (DIP), ensuring strict adherence to change management protocols and production processes.
• You will implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• You will continuously update and maintain technical documentation, including Operational Documents, to reflect accurate and current configurations.

Build and Go to run:

• You will execute production-related tasks, including inventory updates, monitoring setup, backups, and regular maintenance.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

               Documentation and Training:

• You will update operational procedures in provided templates (PHB, PTE, PTI, etc.). This type of documentation gathers all the information concerning an application, from its design to its daily operational monitoring, including its installation.
• You will present the progress of activities, the quality of work, and the achievement of expected results at regular and predetermined intervals using documents provided by ENGIE IT (Activity report, forecast planning, etc.).
• You will write documentation to help resolve incidents following a template provided by ENGIE.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 5 years of technical and design experience an M365 based environment in a complex infrastructure context.
• Previous working experience with the following:
  • Exchange 2016/2019 + EXO, Office 365 for complex organizations.(Expert);
  • DevOps (Automation with PowerShell);
  • Entra ID Identity & Security (AADConnect, Modern Auth, Applications, Conditional Access, PIM, B2B);
  • Advanced DevOps (Azure Runbooks, Azure Functions, Git);
  • Office 365 Services (Planner, VivaEngage, SharePoint Online);
  • Microsoft Teams (App governance, policies, telephony);
  • Windows Server 2012-2016 and Active Directory;
  • Mail Gateway( Proofpoint,IronPort), Okta;
  • PowerPlatform (PowerApps, PowerAutomate, PowerBI, preference 2);
  • ITIL standards;
  • ITSM : Service Now;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

EGCS LEVEL 3 SYSTEM ENGONEER WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The Enterprise Global Collaboration Services (EGCS) team is tasked with ensuring the availability, performance, security, and support of various production services provided to Local IT teams. These services encompass the Microsoft 365 collaboration platform, a cloud-based solution that includes the Teams Telephony environment, facilitating seamless communication and collaboration across the organization. Additionally, the email services include mail relay and secure email gateway services, ensuring reliable and secure email communication. The OKTA identity and access management platform, a cloud-based system, manages user identities and access, enhancing security and simplifying user authentication processes. The Active Directory Forest root domain is available both on-premises and in the cloud, providing a robust framework for managing user accounts and resources within the organization. Lastly, the On-Premise Exchange 2016 environment is utilized as an archiving solution, ensuring that important emails and documents are securely stored and easily retrievable.

What you will do:

          Incident and Problem Management:

• You will resolve P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• You will manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.
• You will escalate issues to SaaS service providers (e.g., Microsoft Premier Support, OKTA).
• You will automate support and administration tasks through scripting, primarily using PowerShell.
• You will provide excellent support to the Local IT teams, handling approximately 2,500 tickets per month and 10 to 15 tickets per day per engineer, including both incidents and requests. This support will be delivered through an ITSM tool, email, instant messaging (Teams), and telephone (for emergencies only). This is not a Service Desk; it is a team of System Engineers providing 2nd/3rd line support to Local IT teams, including Service Desks, Helpdesks, System Administrators, and System Engineers.

          Change Management:

• Execute standard and non-standard changes, ensuring minimal disruption to operations.
• Implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• Continuously update and maintain technical documentation, including production handbooks, procedures and knowledge base Articles for team members and Local ITs, to reflect accurate and current configurations and ways of working.

Build and Go to run:

• You will provide expert technical advice for changes to existing services or the introduction of new services.
• You will raise and escalate risks and issues as soon as they become apparent, as well as propose plans to mitigate them.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

               Documentation and Training:

• You will keep the knowledge of team members current through technology watch, training, and other methods.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.
• You will support the Service Delivery Managers in service review meetings with the Local IT teams.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 3-5 years of technical experience with the M365 environment in a complex infrastructure context;
• Experience in delivering IT support;
• Experience at implementing processes and driving change in general;
• Experience in writing technical documentation, IT procedures, operational reports and user guides;
• Experience of delivering exceptional customer service;
• Previous working experience with the following:
  • Windows Server 2019+,  Active Directory and associated Microsoft technologies;
  • Basic networking, Domain Name System (DNS) and IT security knowledge;
  • Microsoft Office 365 suite and its administration (Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform etc.);
  • Microsoft Exchange Online & on-premises (Exchange Server 2016) concepts and administration;
  • Email routing protocols (SMTP), antispam & other email security mechanisms (Proofpoint; Edge; EOP);
  • OKTA Platform;
  • EntraID and AAD Connect;
  • Powershell scripting;
  • ITIL and IT Service Management best practices in general, as well as ITSM tools (ServiceNow);
  • Microsoft Office software suite;
  • PowerBI;
  • Manage servers on Azure IaaS;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Software Delivery Expert WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the Software Delivery Service team of the User Solutions department of the Engie Group.

The team is composed of the SDM and experts in software support and packaging.

The team's mission is to make complementary software available to users of Skynote workstations.  It packages the software, publishes it on the infrastructure, deploys it and provides support to end users.

What you will do:

          Project leader:

• You will manage end-to-end customer requests in terms of general use and business-specific software packaging and deployment.
• You will collect customer requirements.
• You will generate quotes using the internal calculation table.
• You will package the software in accordance with the Skynote Windows devices standard.
• You will make the software available to users on Intune infrastructures.
• You will make software available in the ServiceNow catalogue.
• You will carry out the technical qualification of packages.
• You will participate in the maintenance of the application portfolio and ensure the consistency of its information.
• You will share feedback on similar IS architecture implementation issues encountered in similar business or organizational contexts.

          Incident and Problem Management:

• You will resolve software-specific end user incidents efficiently when escalated by helpdesk.
• You will participate in the support and resolution of application incidents relating to packaging or deployment.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

Documentation and Training :

• You will write Knowledge base articles for SN1, SN2, and SN3 support.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 2 years of technical experience in packaging and managing software in Microsoft inTune;
• Accurate knowledge of Windows OS;
• Knowledge of application packaging (Installshield;
• PowerShell script development;
• Knowledge of the InTune infrastructure for software publication and deployment;
• Knowledge of the SCCM infrastructure for software publication and deployment;
• SN3 support for Windows 10/11 workstations;
• Previous experience in using the Service-Now back office and reports;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Level 3 System Engineer WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the User Solutions Skynote team of the Engie group.

Skynote L3 Workstation Team is an ENGIE team located in Paris, responsible for the availability, performance, security, and support of the production services delivered to the Local IT teams, including the Windows and Mac workstations, Intune & SCCM related configurations, and M365 Office Suite configurations.

You will work in close relationship with the Skynote Service Delivery Manager (SDM) and a few other SDMs, as well as with the Expertise/Design teams (L4) and the SaaS suppliers.

What you will do:

• You will manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• You will provide excellent support to the Local IT teams (approx. 150 tickets per month through an ITSM tool, email, instant messaging (Teams), and telephone (emergencies only)). This is not a Service Desk: it is a team of System Engineers providing 3rd line support to Local IT teams (Service Desks / Helpdesks, System Administrators, System Engineers).
• You will process the changes initiated by Change Management.
• You will ensure that documentation is up-to-date: production handbooks, procedures, knowledge base, etc.
• You will keep the knowledge of the team members current through technology watch, training, etc.
• You will escalate to SaaS service providers (e.g., Microsoft Premier Support, etc.).
• You will manage special user accounts (privileged/admin, service/technical accounts, etc.).
• You will automate support and administration tasks through scripting (PowerShell mainly).
• You will provide expert technical advice for changes to existing services or the introduction of new services.
• You will raise and escalate risks and issues as soon as they become apparent, as well as propose plans to mitigate them.
• You will support the Service Delivery Managers in service review meetings with the Local IT teams.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 5 years of technical experience as System Engineer;
• Fluent in French & English (B1);
• Experience in delivering IT support
• Experience at implementing processes and driving change in general;
• Experience in writing technical documentation, IT procedures, operational reports and user guides;
• Experience of delivering exceptional customer service;
• Previous working experience on the following:
  • Intune (administration, building dashboards with Log Analytics, proactive monitoring);
  • System-related incidents troubleshooting and proactivity;
  • Powershell scripting (ie : create remediation with Intune) and automation;
  • ITIL and IT Service Management best practices in general;
  • Security Awareness: Knowledge of cybersecurity principles and practices;
  • Microsoft Office 365 suite and its administration (Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform etc.);
  • OKTA Platform;
  • EntraID Environment;
  • ITSM : Service Now;
  • macOS experience;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.