EGCS Level 3 System Engineer with French

EGCS LEVEL 3 SYSTEM ENGONEER WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The Enterprise Global Collaboration Services (EGCS) team is tasked with ensuring the availability, performance, security, and support of various production services provided to Local IT teams. These services encompass the Microsoft 365 collaboration platform, a cloud-based solution that includes the Teams Telephony environment, facilitating seamless communication and collaboration across the organization. Additionally, the email services include mail relay and secure email gateway services, ensuring reliable and secure email communication. The OKTA identity and access management platform, a cloud-based system, manages user identities and access, enhancing security and simplifying user authentication processes. The Active Directory Forest root domain is available both on-premises and in the cloud, providing a robust framework for managing user accounts and resources within the organization. Lastly, the On-Premise Exchange 2016 environment is utilized as an archiving solution, ensuring that important emails and documents are securely stored and easily retrievable.

What you will do:

          Incident and Problem Management:

• You will resolve P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• You will manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.
• You will escalate issues to SaaS service providers (e.g., Microsoft Premier Support, OKTA).
• You will automate support and administration tasks through scripting, primarily using PowerShell.
• You will provide excellent support to the Local IT teams, handling approximately 2,500 tickets per month and 10 to 15 tickets per day per engineer, including both incidents and requests. This support will be delivered through an ITSM tool, email, instant messaging (Teams), and telephone (for emergencies only). This is not a Service Desk; it is a team of System Engineers providing 2nd/3rd line support to Local IT teams, including Service Desks, Helpdesks, System Administrators, and System Engineers.

          Change Management:

• Execute standard and non-standard changes, ensuring minimal disruption to operations.
• Implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• Continuously update and maintain technical documentation, including production handbooks, procedures and knowledge base Articles for team members and Local ITs, to reflect accurate and current configurations and ways of working.

Build and Go to run:

• You will provide expert technical advice for changes to existing services or the introduction of new services.
• You will raise and escalate risks and issues as soon as they become apparent, as well as propose plans to mitigate them.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

               Documentation and Training:

• You will keep the knowledge of team members current through technology watch, training, and other methods.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.
• You will support the Service Delivery Managers in service review meetings with the Local IT teams.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 3-5 years of technical experience with the M365 environment in a complex infrastructure context;
• Experience in delivering IT support;
• Experience at implementing processes and driving change in general;
• Experience in writing technical documentation, IT procedures, operational reports and user guides;
• Experience of delivering exceptional customer service;
• Previous working experience with the following:
  • Windows Server 2019+,  Active Directory and associated Microsoft technologies;
  • Basic networking, Domain Name System (DNS) and IT security knowledge;
  • Microsoft Office 365 suite and its administration (Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform etc.);
  • Microsoft Exchange Online & on-premises (Exchange Server 2016) concepts and administration;
  • Email routing protocols (SMTP), antispam & other email security mechanisms (Proofpoint; Edge; EOP);
  • OKTA Platform;
  • EntraID and AAD Connect;
  • Powershell scripting;
  • ITIL and IT Service Management best practices in general, as well as ITSM tools (ServiceNow);
  • Microsoft Office software suite;
  • PowerBI;
  • Manage servers on Azure IaaS;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.