About Engie Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.

The Collections Manager will be responsible for securing timely repayments through Call Centre Agents, supporting their daily activities, maintaining positive relationships with customers, minimizing, and controlling losses to the loan portfolio through proper management of the assigned accounts in default.

Responsibilities
 

Monitoring & Process Management

• To oversee and assist in the monitoring and analysis of customer accounts for non-payments, delayed payments and other irregularities
• To ensure the cost of pursuing a customer debt is reasonable through cost / benefit analysis
• Monitor telephone reports on a weekly basis to ensure contact per day quota is achieved
• To monitor appropriate collections activity to ensure customers pay to agreed terms
• To monitor the quality of the team's customer calls and develop actions to improve service standards
• To monitor team performance against financial and other targets and alert the line manager of situations that may lead to variance from plans

Team Management

• To maximise revenue collection and debt recovery
• Verify that team members get the appropriate training and apply their knowledge and skills to the job
• Supervise and direct the daily activities of contact center collection officers
• To ensure that the team deals with all customer complaints in line with the complaints process and adhering to the Code of Conduct
• To plan and manage the day-to-day workflow and performance of the team ensuring that targets and customer service standards are achieved and maintained
• Supervises recoveriesand collection activities which involves training, mentoring, and coordinating of assignments to ensure timely reporting and meeting of deadlines/KPI.
• To hold regular team meetings to timely and effectively communicate departmental plans and targets, discuss issues and recognise success
• Manage the overdue and support on Welcome call  process
• Ensure all agents adhere to call regulations
• Ensure Xdesk and other working tools are working well or else escalating issues arising
• Ensure the team is capturing the right information

Reporting

• Participation in collection analysis functions and various other credit related duties
• Ensure Collections and Recoveries monthly reports are prepared and where necessary appropriately distributed
• Identify and report any incident that may affect operational results
• Assist in ad-hoc credit/collections related exercises as required
• Analyzing the effectiveness of collection activities and recommending alternative courses of action to gain optimum results
• Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives
• Identify the negative trends and notify them to the manager of the Credit Recovery Center, enclosing the proposed solutions to mitigate them
• Calculate commission for each field agent and request Field commissions to Finance after approval from manager and ensure payments are done in a timely manner

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help A2E realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Experience:

• 5 years’ Experience in portfolio management/microfinance or its equivalent with a focus on loan collections and recovery.
• Experience in team Management.
• High Level of familiarity with typical income, expenditure and cashflow patterns of rural and per -urban households and micro-enterprises in assigned portfolio, including farmers, animal breeders, business owners and employees.
• Professional experience in traditional bottom of the pyramid (BoP) lending techniques preferably in microfinance sector
• Strong customer Negotiation skills.
• Knowledge about market and business risks associated with typical Mysol customers

Qualifications:

• Bachelor’s degree in business or related field
• Portfolio management certificate will be an added advantage

Language(s): 

• English
• Kiswahili

Technology:

• Computer literacy, particularly good working knowledge of Microsoft Excel and power-point

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Job Responsibilities:

• Responsible for executing and supervising the boiler operation and maintenance (O&M) activities, its related mechanical and electrical (M&E) equipment, and associated systems, complying with the statutory and health-safety-environmental (HSE) requirements.
• Oversee, supervise and guide group of boiler man to perform day-to-day boilers O&M activities.
• Provide technical analysis and trouble shooting skills in resolving any abnormal conditions of the equipment /machine.
• Responsible for executing / supervising the entire steam system life cycle and related O&M services activities in order to achieve the O&M service levels, performances, availability in accordance to the signed agreement and to insure the customer satisfaction.
• Responsible of monitoring, reviewing, and analyzing the steam system performance, including energy sales, energy production and O&M activities with respect of statutory and company health, safety, and environment measures.
• Responsible for boiler O&M Standard Operation Procedure, Method of Statement, Job Safety Analysis, Risk Assessment and others documentation needed or when required.
• Monitor boiler water or feedwater quality with water treatment chemical supplier. Ensure water treatment operations are in place c/w the water analysis data will be recorded in the log sheet.
• Coordinate and liaise with DOSH officers in the boiler and steam header JKKP inspection.
• Implement maintenance control system to achieve effective and productive maintenance of the machine
• To assist in machinery and equipment maintenance, modification, installation and upgrading project.

Duties:

• Manage, schedule / supervise O&M Service Provider service activities executed on the boiler sites are in accordance with the
• Operation and Maintenance Agreement (OMA) KPIs and within the related schedule
• Compliance with the statutory and the health, safety and environmental (HSE) requirements complies with OEM (original equipment manufacturer) requirements and warranties
• Initiate, plan and provide timely boiler monthly and annual energy production report for both internal and submission to the customer sites as well as the necessary reports to the relevant authorities,
• Identify red flags / problems, respond to emergency calls, and develops corrective action plans, in liaison with the O&M Service Provider and direct superior
• Maintain good relationship between clients, O&M Service provider, relevant authorities or with other stakeholders.
• Perform studies for the feasibility and propose productivity, technical improvements for the boiler sites concerning the overall system performance, O&M, HSE processes, contingencies, and emergency plans
• Participate in continuous improvement initiatives and associated periodic meetings.

Education

• Degree in Engineering or equivalent. Certificate of competency as Grade 1 or Grade 2 Steam Engineer

Experience

• Experience over 8 years in field for the coordination and execution of Operation & Maintenance, technical services for steam boiler systems.

Specific skills

• Knowledge about boiler systems design and/or operations & maintenance, computer energy modeling, project Management software and computer aided design software (i.e Autocad or etc)

 Sr. Product Manager

Location: Hybrid Boston, MA

About ENGIE Impact:

Our Purpose: Make Sustainability Happen Today.

We’re on a mission to help the world’s largest companies achieve sustainability transformation.  And that’s where ENGIE Impact comes in, acting as the sustainability consulting division of ENGIE: we help our Customers on their end-to-end journey towards their ambitious net-zero journey from strategy to implementation through strategic consulting, global reporting and analytics.

This is an amazing opportunity to work at the heart of our world’s biggest challenge.

About Ellipse:

Ellipse is ENGIE’s Zero-Carbon Platform. It enables the world’s leading organizations to achieve ambitious, complex decarbonization and climate positive objectives. As a product manager, you will drive the development of new products and features designed to enable organizations accelerate their energy transition and sustainability transformation at speed and at scale to meet decarbonization objectives.

What you will find:

• A meaningful purpose
• A global cross-functional Team
• The ability to collaborate with our consultants and experts on complex challenges

What you will do:

• Contribute to the definition of a product vision and drives efforts to realize the vision
• Support the development of strategic product roadmaps
• Coordinate with other departments to ensure collaboration and timely execution of product roadmap development
• Understand market needs and user pain points, craft solutions to address them, phase delivery to enhance business value incrementally.
• Work closely with engineering and design to bring new product concepts to life, follow through all phases of development, including post-release.
• Responsible for managing the end-to-end development of products, executing across cross-functional teams and into production
• Manage the planning process, value definition, feature prioritization and ongoing product roadmap
• Aid in the ongoing market sensing activities that employ Voice of the Customer initiatives. Investigates the drivers behind stated user needs and point points and synthesizes information into refined user requirements/stories
• Work with key technical and UX roles to leverage different types of testing to validate and optimize product usability
• Proactively manage risks and issues for a product and works with other teams to resolve dependencies
• Actively manage stakeholder expectations and communicate status changes that may impact upstream or downstream
• Responsible for working with marketing to evaluate and execute product marketing outreach programs via collateral, sales tools, training materials and other marketing tools
• Develop product level messaging and feature/benefit statements for external and internal presentations
• Proactively grow collaborative relationships with business and user stakeholders to establish feedback loops and ongoing buy-in

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is: $130,000-192,000

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

About you:

What we are looking for:

• 5-10 Experience having delivered excellent software products, ideally BtB consumer-facing applications.
• Prior domain expertise or a strong passion for sustainability, carbon management or supply chain is highly desirable.
• Fantastic analytical skills, ability to solve problems quickly, establish frameworks, ability to think on your feet and generalize solutions.
• Demonstrated ability to effectively define and deliver innovative solutions that meet customer needs in conjunction with cross-functional partners.
• Excellent oral and written communication skills tailored for each of a wide variety of audiences including customers and C-level.
• Demonstrated ability to translate concepts into viable products or business solutions.
• Entrepreneurial spirit, creative, and proactive approach to problem solving.
• Ability to effectively work with and influence cross-functional teams to achieve results.

Nice to have:

• Experience with Aha and Miro
• French speaking

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

What You Can Expect

As a Project Development Advisor, you will support a broad range of pre-construction development activities related to projects within ENGIE’s portfolio of utility-scale solar assets across the United States. You will work on all aspects of early to late-stage project development, such as local, state, and federal permitting including community and Authority Having Jurisdiction (AHJ) outreach and public hearings, environmental site assessment, and project financing due diligence support. You will work closely with land and greenfield teams, interconnection experts, as well as pre-construction, engineering and project delivery departments, and other aspects of wind, solar and storage project development to ultimately fulfill the company's renewable energy aspirations and growth strategy within North America.

• Manage and actively drive development activities of utility-scale solar, wind and storage projects from feasibility to the start of construction
• Manage all aspects of environmental site assessment, permitting, transmission/interconnection, land acquisition, and design activities in close collaboration with Small and Medium-sized Enterprises (SMEs)
• Engage consultants, review their findings, and ensure implementation
• Research new industry developments, tax incentives, technologies, etc.
• Manage permit application preparation and attend public permitting hearings
• Manage agency and AHJ submittals and interactions on local, state, and federal level
• Develop project model underwriting assumptions in alignment with investment criteria and off-take origination efforts
• Engage with landowners and stakeholders to keep them informed throughout the development process, including attending community engagement events
• Maintain database tracking project progress
• Support energy offtake, financing, and project Merger & Acquisition (M&A) discussions and document preparation
• Prepare investment presentation materials for ENGIE investment committees
• Review project pro forma financial models to understand how returns are impacted
• Remain abreast of renewable energy opportunities in the United States and the national industry trends impacting the future of renewable development opportunities and their competitiveness as they relate to customers
• Represent ENGIE at industry advocacy groups and national renewable energy events as attendee, speaker, panelist, and renewable energy leader

What You Will Bring

• Bachelor’s degree in which you completed courses in Engineering, Environmental, Business Administration or Economics
• A minimum 7 years related experience in renewable energy development or other fields of project development with the ability to navigate permitting processes and community involvement
• Understanding of California Environmental Quality Act (CEQA), National Environmental Policy Act (NEPA), and Western Electricity Coordinating Council (WECC) in the Southwest, Mountain West US regions
• Detail-oriented individual who will proactively pursue required information
• Skilled in project management with the ability to multi-task and prioritize critical path tasks
• Highly capable of working constructively and maintaining good relationships with public officials and agencies
• The ability to present to a wide range of audiences, including landowners, potential off takers, government officials, and corporate leaders
• Ability to work well with geographically dispersed, cross-functional teams in an environment with a high level of deliverables

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 25% of the time and with the need for some overnight trips
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $112,000 – $172,500 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

EMS(European Maintenance Support) is a part of the ENGIE Group that carries out specialized maintenance work across Belgium and across Europe (mainly the Netherlands and France). Within the Powertrain (Generators) team, we are looking for a Field Technician Generators who wants to develop into a specialist in the field.

Have you got the technology bug? Do you enjoy tinkering with mechanical and electrical components and are ready to build expertise within rotating equipment?

Then apply via the button above for our Field Technician Generators position , or via digital assistant B-ENGIE (button below)

WE OFFER YOU as a Field Technician Generators

• A high-tech workplace where passion for technology is key.
• A work environment in which safety always comes first.
• A pleasant work atmosphere and a top-notch team of +/- 40 technicians led by Kris Matthys.
• Freedom and independence to plan the work yourself allowing you to maintain a healthy work-life balance.
• Lots of variety in the job thanks to the different locations where we operate, the different types of machines we work with (Siemens, Alstom, Brush, etc.) and the different customers we serve (both ENGIE power plants and industrial customers).
• Numerous opportunities to develop yourself, thanks to extensive on-the-job training and the possibility to acquire other competencies of your choice (electrical measurements, managing teams, project planning, ...)
• Close supervision from Day 1 by an assigned mentor.
• A stable company that offers job security.
• A staff contract (38h) of indefinite duration with a competitive salary package consisting of:
  • a basic salary that is indexed monthly and supplemented by various premiums depending on the work regime (shift premium), the place where you work (mobility premium) and the number of overtime hours worked (overtime premium and compensation through leave days).
  • Annual salary increase in January according to energy sector scales
  • Annual double vacation pay, collective bonus and year-end bonus.
  • 20 leave days + 13 ADV days + all days to compensate for overtime worked.
  • Medical expenses will be reimbursed for you and your family members.
  • Hospitalization insurance and supplementary pension plan
  • Cell phone and data subscription
  • Meal vouchers €8

YOUR PROFILEAs a Field Technician Generators

• You are mechanically and/or electrically skilled (A2/bachelor/graduate electromechanics, electronics, electrical engineering), experience in generator maintenance is a plus.
• You are fluent in English and willing to obtain basic level (A2) in French or Dutch.
• You are flexible in terms of working hours and workplace. You see varying hourly schedules (day, shifts, weekends) as 'part of the job'. You are willing to perform work at our various sites in Belgium and abroad (mainly France and the Netherlands, max. 30%).

YOUR CHALLENGE as a Field Technician Generators

As a Field Technician Generators, you will actively participate in various maintenance projects, overhauls and interventions. An extra challenging aspect of the job is that no two days are the same.

• You will be responsible for organizing, coordinating and performing mechanical maintenance work on industrial generators and auxiliary systems.
• At the start of a new construction site, you will be involved in the preparation and, together with the expert engineers from our team, determine the approach, planning and scope of the work to be performed.
• Depending on the project, you will either take on the role of site supervisor or the role of field technician (or both).
• In the role as site supervisor, you will coordinate and execute and be responsible for determining resources, ordering materials and following up on them correctly and on time.
• During execution , you will work with a team of technicians consisting of both colleagues and subcontractors.
• You will be responsible for monitoring and reporting on the work required and constantly ensure the safety of yourself and your colleagues.
• For unplanned sites or incidents, you will participate in interventions, analyze problems and work hands-on on the generators with the goal of resolving the problem.

INTERESTED?

Contact Nancy via email  nancy.melin@external.engie.com

1. À propos d’ENGIE

ENGIE est le plus grand producteur indépendant d'électricité au monde et l'un des principaux acteurs du gaz naturel et des services énergétiques. Le groupe a plus de 50 ans d'expérience sur le continent africain et a la capacité unique d'implémenter des solutions intégrées tout au long de la chaîne de valeur énergétique, de la production d'électricité centralisée aux solutions hors réseau (systèmes solaires domestiques, mini-réseaux) et aux services énergétiques. ENGIE Africa compte presque 4 000 employés, possède une capacité de production d’électricité de 3,15 GW, en exploitation ou en construction, et occupe une position de leader sur le marché décentralisé de l’énergie fournissant de l’énergie propre à plus de 4 millions de personnes par le biais d’installations solaires domestiques et de micro-réseaux locaux.

www.engie-energyaccess.com

2. Mission de l’emploi

Le Conseiller Point Services aide à la bonne gestion du point services en fournissant un service client avant et après-vente efficace aux clients. Il/elle s’occupe de la gestion des stocks sur le point services et sur le terrain. Il/elle fournit un reporting régulier sur les différents indicateurs relatifs à son poste.

3. Responsabilités

1- Satisfaction clientèle

Assurer une bonne satisfaction client en fournissant un excellent service client en tout temps, en répondant aux questions et plaintes, en diagnostiquant les problèmes techniques et en procédant aux échanges de matériels si nécessaire.

2- Feedbacks clients / Produits

Aider à recueillir les feedbacks clients sur la qualité de nos produits, les remonter et aider au développement et amélioration des produits en effectuant des tests et des enquêtes.

3- Animations commerciales

Contribuer à l’animation commerciale, en support du Marketing et travailler sur la visibilité du point services dans sa localité.

4- Gestion du stock et de la disponibilité des Kits au Point Services, auprès des

CCS* (*Conseillers Confort Solaire) et Points relais

Superviser et surveiller l’arrivée des kits et leur sortie de l’inventaire sur le territoire du Point Services, fournir des rapports réguliers sur l’inventaire des kits et renseigner les bases des données adéquates.

5- Accompagnement des CCS

Répertorier les clients en situation d’impayés dans la base de données et mettre à disposition la liste aux CCS | Orienter les clients potentiels vers les CCS géographiquement proches (après consultation des Chefs de vente & Chefs de vente adjoint) et leur donner du support, si nécessaire, dans les divers processus. Les informer et les suivre régulièrement sur les techniques de suivi client | Former les CCS sur l’installation et l’utilisation de FenixGo | Participer au debrief avec les équipes terrain et remonter les informations utiles à partager.

            Qualifications :

• Avoir au moins 2 à 5 ans d’expérience dans le domaine de la relation client
• Disposer d’un BAC+2/3 en Gestion des Entreprises, Gestion Commerciale, Marketing et Action commerciale ou tout autre diplôme équivalent

Qualités professionnelles & humaines :

• Connaître les produits de l’entreprise, sa stratégie et son organisation ; les techniques de communication orale et écrite et les concurrents & les partenaires éventuels
• Avoir une connaissance en Management d’équipe
• Maîtriser la gestion de stock ; les logiciels bureautiques (MS Word, MS Excel) et les outils de reporting et les techniques d’accueil clientèle et de communication
• Capacité à analyser des données qualitatives et quantitatives et à analyser les produits
• Créativité et sens de l’innovation
• Rigueur et dynamisme
• Diplomatie et sens du relationnel
• Polyvalence et force de proposition
• Bonne maîtrise de la langue Française ; l’Anglais serait un atout

Postulez

Vous vous êtes reconnu(e) dans cette offre ?

Déposez votre dossier à l’adresse : recrutement.benin_eea@engie.com avec en objet ‘’CPS02’’.

Constitution du dossier de candidature :

• Un Curriculum Vitae détaillé au format PDF et sous la forme de NOM+ Prénoms.
• Une lettre de motivation adressée à la Responsable des Ressources Humaines.

Date limite de dépôt des dossiers : Vendredi 01er Mars 2024 à 17h.

Nous remercions tous les candidats de leur intérêt, mais en raison du grand volume de candidatures que nous recevons, seuls les candidats présélectionnés seront contactés.

ENGIE est un employeur engagé dans la diversité, l’égalité des chances et la création d’un environnement inclusif pour tous. Toutes les candidatures sont examinées en fonction des besoins de l’entreprise, des exigences du poste et des qualifications individuelles, sans aucun égard quant à l’origine, l’âge, le patronyme, l’identité, l’orientation ou la préférence sexuelle, la religion, la situation familiale, l’état de santé, le handicap, les opinions politiques, les engagements syndicats ou encore la citoyenneté. Nos différences font notre force !

#ActWithENGIE

À propos d’ENGIE Energy Access (EEA)

ENGIE Energy Access est l’un des principaux fournisseurs de solutions pay-as-you-go (PAYGo) et de mini-réseaux en Afrique, avec pour mission de fournir des solutions énergétiques abordables, fiables et durables et des services qui changent la vie avec une expérience client exceptionnelle. La société est le résultat de l’intégration de ENGIE Energy Access Bénin, ENGIE Mysol et ENGIE Power Corner ; et développe des solutions solaires innovantes et hors réseau pour les maisons, les services publics et les entreprises, permettant aux clients et aux partenaires de distribution d’accéder à une énergie propre et abordable. Les systèmes solaires domestiques PAYGo sont financés par des versements abordables à partir de 0,19 $ par jour et les mini-réseaux favorisent le développement économique en permettant l’utilisation productive de l’électricité et en déclenchant des opportunités commerciales pour les entrepreneurs des communautés rurales. Avec plus de 1 700 employés, des opérations dans neuf pays d’Afrique (Bénin, Côte d’Ivoire, Kenya, Mozambique, Nigéria, Rwanda, Tanzanie, Ouganda et Zambie), près de 1,5 million de clients et plus de 7 millions de vies touchées à ce jour, ENGIE Energy Access vise à rester le leader de l’énergie propre, au service de millions de clients à travers l’Afrique d’ici 2025.

www.engie-energyaccess.com

https://www.linkedin.com/company/3055106

Aperçu du poste

Le/la Commercial(e) de cluster dirigera les activités suivantes de cluster :

• Enregistrement et support client,
• Engagement communautaire au niveau du cluster avec des activités transversales de Business Development, ventes et marketing…

Responsabilités principales

Le/la Commercial(e) de cluster sera responsable :

1. Du développement et suivi des activités commerciales au sein du cluster

• Être responsable des performances commerciales du cluster
• Organiser et superviser l’activité commerciale du cluster
• Développer et entretenir des relations solides avec les clients et les principales parties prenantes (dirigeants locaux tels conseillers communaux et villageois, autres autorités…)
• Planifier et coanimer les activités d’engagement communautaire
• Être responsable de la gestion des contrats des clients
• Superviser les activités commerciales des « Local Operator (LO) » du cluster
• Réaliser les enquêtes de terrain

2. De la vente et assistance à la clientèle

• Être responsable de l’acquisition et de la fidélisation des clients
• Être responsable du portefeuille de prêts à la clientèle et réaliser l’évaluation des capacités de re-paiement du client avant la mise en œuvre du prêt
• Réaliser les ventes d’appareils domestiques efficaces en énergie et des machines pour les activités génératrices de revenus afin d’atteindre les KPI
• Planifier et animer des séances « Démo »
• Fournir un soutien à la communauté du village et aux clients dans la compréhension et l’utilisation de nos produits et services
•  Assurer un niveau élevé de satisfaction client
• Gestion des services après-vente par le biais du centre d’appels et d’un suivi des performances commerciales.

3. De la gestion de projet et reporting 

• Initier et suivre des projets commerciaux
• Suivre et faire le reporting à temps de tous les KPI du cluster

• Fournir des rapports sur l’état d’avancement des projets commerciaux et sur les activités commerciales dans les villages
• Elaborer un budget et mettre en œuvre des actions marketing
• Analyser les données commerciales du cluster pour améliorer nos performances

Connaissances et Compétences

• Avoir une expérience de terrain avec des modèles d’électrification rurale hors réseau serait un atout considérable
• Être passionné (e) par la vente et orienté (e) performance
• Avoir une bonne connaissance de l’outil informatique
• Avoir un permis de conduire B valide
• Être très motivé (e) et avoir l’esprit d’équipe
• Être orienté (e) client et performance
• Être capable de prendre des initiatives et de travailler de façon autonome
• Être disposé (e) à se déplacer régulièrement dans des villages en zone rurale
• Avoir de bonnes compétences en reporting
• Être passionné (e) par l’accès à l’énergie en milieu rural et l’amélioration de la qualité de vie de nos clients

Qualifications:

• Être titulaire d’une Licence (Bac +3) en Business Management, en Gestion de Projet ou dans un autre domaine connexe
• Avoir un minimum de 3 ans d’expérience professionnelle dans la vente, le développement des affaires ou un domaine connexe

Langues : 

• Français
• Compétence de travail en Anglais souhaitée
• Maîtrise de plusieurs langues locales des régions septentrionales du Bénin (Bariba, Peulh, Lokpa, Yom, Ditamari, etc.) fortement souhaitée

Postulez

Vous vous êtes reconnu(e) dans cette offre ?

Déposez votre dossier à l’adresse : recrutement.benin_eea@engie.com  avec en objet ‘’ CC 01   ’’

Constitution du dossier de candidature :

• Un Curriculum Vitae détaillé au format PDF et sous la forme de NOM+ Prénoms
• Une lettre de motivation adressée à la Responsable des Ressources Humaines

Date limite de dépôt des dossiers : Vendredi 29 septembre 2023 à 17h.

Nous remercions tous les candidats de leur intérêt, mais en raison du grand volume de candidatures que nous recevons, seuls les candidats présélectionnés seront contactés.

Nous construisons une équipe diversifiée et inclusive et cette opportunité est ouverte à tous les candidats internes et externes qualifiés. Les femmes, les candidats originaires d'Afrique et ceux qui ont une expérience de travail sur le continent sont particulièrement encouragés à postuler pour ce poste.

What You Can Expect

The Engineer II is a role responsible for supporting the development and installation of energy conservation measures and renewable energy with large-scale public sector customers. The right person will be working in a fast-paced, team-based environment, at the direction of the Project Manager as well as their supervisor. Responsibilities in this role include the design of Energy Conservation and Renewable Energy Measures (ECM), performing site audits, specifying equipment, and completing savings calculations to support projects in development and construction. Projects include a combination of energy efficiency measures and renewable generation installations, to help local cities, schools, and counties become more sustainable, save money, and improve services to their end-users and the expectation is that one to several projects are supported from early development through post-construction.

This position is located in Oakland, CA and will report to the Director of Project Management.

What You’ll Bring

• Bachelor’s Degree with a focus on an engineering discipline
• A minimum of two (2) years’ work experience
• Working knowledge of utility rate schedules including TOU and demand charges structures
• Previous experience with solar photovoltaic systems, including the ability to identify different systems and equipment, identify potential energy savings measures, and quantify the potential energy savings and costs
• Understanding of metering and measurement tools for data provided
• Competency in computer modeling software programs, such as PVSyst or Helioscope, and apply them in preparing savings calculations and customer deliverables
• Strong knowledge of national and California electric codes as it applies to renewables sections
• Capability to handling multiple projects of moderate complexity at one time
• Creativity in solving problems where solutions are not clear
• Calculate potential solar generation quantities of various scenarios using the PVSyst modeling and Energy Toolbase tools
• A proficiency in Energy Conservation and Renewable Energy Measures scopes and specifications for subcontractor Request for Proposals
• Knowledge of utility and other incentive program applications, permit packages and customer submittals
• Ability to assist the Project and Construction Managers on job walks, bid evaluations, contractor negotiations, and during construction meetings
• Capability during the construction phase of the project to assist by reviewing submittals, change orders, and RFI’s, and make recommendations to the Project Manager
• A proficiency in computer modeling/simulation of building operation to calibrate energy consumption to utility bill data
• Capability to work on AutoCAD to design diagrams and clear layouts for customer and contractors.
• Ability to mentor/advise other engineers and train them on areas of expertise
• Previous onsite commissioning of electrical systems knowledge

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 30% of the time including some overnight trips
• Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing 
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $74,500 – $114,195 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We value internal mobility and will offer sponsorship for this role to internal candidates only.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

"Ports & Waterways" est l'une des lignes de produits de Tractebel, spécialisée dans l'ingénierie portuaire, les ouvrages hydrauliques et les infrastructures liées aux voies navigables, avec des projets dans le monde entier. Les compétences techniques de notre équipe couvrent la gamme complète des infrastructures maritimes et des ouvrages hydrauliques : murs de quai, écluses, jetées, digues, barrages, fondations éoliennes offshore, ponts, tunnels, protections contre les inondations, plan directeur, expansion portuaire, etc. Notre équipe conçoit des projets depuis la phase d’étude de faisabilité jusqu’aux études d’exécution, en passant par les études d’avant-projet et de projet, en étroite collaboration avec nos clients nationaux et internationaux.

Tractebel a une longue expérience en matière de conception et de construction de ports, de barrages et de voies navigables, comme par exemple la conception et l'assistance technique du troisième jeu d'écluses du canal de Panama, la conception détaillée du mur de caisson du terminal à conteneurs du Pirée en Grèce, la conception de la jetée du 2nd terminal GNL Fluxys dans le port de Zeebrugge en Belgique, le plan directeur pour améliorer l'accès maritime au port de Zeebrugge, conception et assistance pendant la construction de la stabilisation du mur de quai existant de l'Escaut dans la ville d'Anvers, conception détaillée d'un pont basculant roulant dans le port d'Anvers, conception des fondations de nombreux parcs éoliens offshore en Belgique et à l'étranger, etc.

Pour relever les défis passionnants qui nous attendent, nous cherchons à renforcer notre équipe. Nous recherchons des personnes dynamiques et motivées, passionnées par les infrastructures portuaires et les voies navigables.

La mission

• Vous serez un acteur tout au long de l'exécution de nos projets relatifs aux infrastructures portuaires aux ouvrages hydrauliques et aux voies navigables.
• Vous prendrez la direction de la conception des ouvrages dans le cadre d'un grand projet d'infrastructure portuaire, de barrage ou de voie navigable.
• Vous êtes orienté vers le client et communiquez de manière constructive avec lui ainsi qu’avec les partenaires externes au sujet de la conception technique.
• Vous concevez les ouvrages hydrauliques et portuaires en respectant les normes, la législation et les règles de bonne pratique en vigueur en Belgique et en Europe.
• Vous préparez des études (préliminaires, d’avant-projet, de projet, d’exécution) ainsi que les dossiers d'appel d'offres pour les projets d’infrastructures portuaires, d’ouvrages hydrauliques et de voies navigables : écluses, murs de quai, jetées, fondations de pont, barrages, digues, brise-lames, plan directeur portuaire.
• Vous analysez la méthode d'installation optimale des différentes structures que vous avez conçues, toujours avec un esprit ouvert pour des solutions innovantes et alternatives.
• Vous assurerez la liaison entre les différents centres de compétences de Tractebel et notre partenaire dans l'entreprise commune pour les études hydrauliques, les infrastructures routières, l'aménagement du territoire, la mobilité et les équipements électromécaniques, etc.
• Vous favorisez un processus de conception intégré en examinant de manière transversale les différentes disciplines concernées et vous menez le projet de la conception à l'achèvement.
• Vous êtes responsable du suivi de l'avancement, de la qualité et de la performance financière du projet. Vous assurez un suivi systématique du projet, en veillant à la satisfaction du client et en prévoyant les détériorations de la performance financière.
• Vous jouez le rôle d'ingénieur concepteur du projet et vous coordonnez et encadrez nos ingénieurs juniors et nos concepteurs CAO.
• Vous suivez et vérifiez le travail de dessin avec les concepteurs CAO.
• Vous développez vos compétences techniques (SCIA Engineer, DSheet Piling, Ansys, Plaxis, ...).
• Vous assurez le développement et le partage des connaissances dans votre domaine d'expertise et encadrez les ingénieurs débutants.
• Vous vous tenez au courant des normes, des nouvelles techniques et des développements dans votre discipline.
• Vous aidez le responsable de l'appel d'offres à établir des offres attrayantes et innovantes.
• Vous rendez compte au chef de projet et à votre chef d'équipe.

Profil

• Vous êtes titulaire d'un Master « Ingénieur civil des constructions » ou équivalent. Une spécialisation en "Dragage et ingénierie offshore" ou "Conception de construction" ou "Ingénierie maritime" est u atout.
• Vous avez au moins 5 ans d'expérience dans le domaine de la conception technique d’ouvrages d’art, si possible dans le domaine des ouvrages hydrauliques, des infrastructures portuaires et/ou des voies navigables.
• Vous avez de l'expérience dans l'application des normes, règles de bonne pratique et recommandations pertinentes pour la conception des structures en béton armé et l'interaction sol-structure  aux infrastructures portuaires aux ouvrages hydrauliques et aux voies navigables tels que les murs de quai, les palplanches, les ancrages, les murs mixtes ou les grands travaux d'infrastructure civile.
• Vous avez de l'expérience dans la conception d'armatures en béton dans des structures complexes en 3D.
• Vous êtes axé sur la qualité et vous travaillez dans un souci de satisfaction du client.
• Vous avez d'excellentes compétences en matière de communication.
• Vous avez l'esprit d'équipe.
• Vous avez une connaissance approfondie des normes belges et européennes actuelles, de la législation et des codes de pratique (ISO, CE, NEN, EAU, SB250, SB260, Qualiroute...).
• Vous avez de bonnes capacités de rédaction, avec le souci de respecter les règles d’orthographes et de grammaire mais aussi avec la volonté d’utiliser un vocabulaire adapté de manière à produire des rapports clairs, précis et pertinents.
• Vous avez une bonne connaissance de la gestion des contrats pour les clients publics.
• La connaissance des normes relatives aux permis de construire et/ou permis d’environnement en Wallonie et en Flandre est un atout.
• Vous êtes titulaire d'un permis de conduire international / permis de conduire "B".

Connaissance des logiciels

• Une expertise en modélisation avec SCIA Engineer, Plaxis et/ou GeoStudio ou Dsheet est un atout important.
• Vous avez une connaissance approfondie de la suite MS Office.

Langues

• Une bonne connaissance du français et de l’anglais est essentielle. Une Connaissance du néerlandais est un plus.

Ce que nous proposons

• Un poste dans une entreprise de renommée internationale offrant des possibilités de développement personnel et professionnel via l'école d'ingénieurs Tractebel et l'université ENGIE.
• Des projets internationaux stimulants et passionnants au sein d'une équipe dynamique d'experts de haut niveau.

The Role:

We’re seeking an experienced Occupational Health & Safety Officer to support the delivery of the Goorambat Solar Farm by ensuring the project is constructed in a safe and compliant manner.  The role will be responsible for the daily supervision / oversight of the EPC contractor activities to ensure works are conducted in accordance with approved safety management systems and plans.

The incumbent will be accountable to the Head of Operations & HSE and will be based at the project site in Benalla, Victoria.  This is about 2.5 hours drive from Melbourne. 

This is a full time role and will be available until the Goorambat Solar Farm is constructed and commissioned.  It is anticipated this will be approximately 2 years.

Key Responsibilities:

• Establish and administer ENGIE's health and safety management systems at the project site, development of ENGIE's health and safety management systems and tools and verifying contractors compliance of work against approved systems of work.
• Communication of ENGIE’s expectations in relation to safe work practices and behaviours.
• Daily supervision of contractor’s activities to ensure works being conducted safely.
• Propose and implement safety initiatives within the work site that promotes a positive safety culture considering feedback from all stakeholders.
• Management of contractor compliance against ENGIE lifesaving rules and One ENGIE Safety program
• Review and audit contractor safety systems and documentation
• Attend and actively participate in risk workshops, toolbox, simultaneous operations (SIMOPS) and daily pre-start meetings
• Contribute to the development and implementation of plans regarding key health and safety strategies, issues and risks.
• Participate in and conduct incident investigations and critically review contractor’s incident investigation reports.
• Prepare monthly H&S report including reporting against H&S performance indicators
• Review contractor SWMS and site specific HSE Management Plan

About You:

To be successful in this role, you will have experience with the application of HSE management plans and HSE management systems for construction sites and have managed contractors to meet and/or exceed safety requirements.  You will have knowledge and understanding of the requirements of a principal contractor and the asset owner’s HSE responsibilities and have the ability to instil a safety first mindset to others.

You must have qualifications in WHS (Cert IV), be first aid trained and either have or be willing to attain a construction white card. 

Next Steps

If this sounds like the role for you, please apply with a covering letter, together with your up-to-date resume.

All applicants must have unlimited rights to work in Australia.

Please note we consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!

About ENGIE Australia & New Zealand:

ENGIE has operated in Australia since 1996 and is supporting the transition to a carbon-neutral economy by providing energy solutions to households, businesses and communities.

Globally, ENGIE has been driving innovation for more than 180 years. Today, ENGIE is changing the face of energy and services by creating and developing a diverse range of energy solutions, supported by global expertise, and delivered by local teams who understand their local markets.

In Australia we have an ambitious goal – to achieve net zero by 2045 by deploying renewable energy, hydrogen, storage and e-mobility infrastructure at pace, while leading the transformation from coal-fired power to a clean energy future at our Hazelwood Rehabilitation Project.

We have more than 1,000MW of low-carbon generation capacity and almost 3,000MW of renewable energy under development. Our retail business has more than 700,000 customer accounts across Australia.

ENGIE’s trading arm, Global Energy Management & Sales (GEMS) provides low-energy supply agreements, energy trading, risk management and asset management services to business customers.

Our Business Units

Thermal & Supply

• Simply Energy is one of Australia’s fastest growing energy retailers, with more than 700,000 electricity and gas customer accounts in Victoria, South Australia, New South Wales, Western Australia, The Australian Capital Territory and Queensland.
• Simply Energy offers simple and affordable energy plans for Australian households and businesses.
  They offer 100% carbon neutral plans certified by Climate Active where carbon emissions are offset from energy usage.
• Our gas power plants in South Australia are an essential component of our strategy to achieve a sustainable energy future, and we remain committed to optimizing their performance and reducing emissions while we invest in the energy systems of tomorrow.
• The Hazelwood Rehabilitation Project is a dedicated business stream leading the safe, stable and sustainable rehabilitation of the former Hazelwood Power Station and Mine, which ceased operation in 2017.

Renewables

• With 165MW of operating wind farms in South Australia and 3000MW of identified pipeline of solar, wind and large-scale batteries under development, ENGIE is making a sizeable contribution to the progress of renewable energy production in Australia.
• We strive for operational excellence in all aspects of green hydrogen production, including process design, equipment selection, and when up and operational in the optimization of our asset infrastructure. ENGIE and Mitsui are developing one of the world’s first industrial-scale renewable hydrogen projects to provide feedstock into Yara Pilbara Fertilisers' (Yara) existing ammonia operations near Karratha in Western Australia.

Energy Solutions

• ENGIE is building the future of electric vehicle fast charging stations in Australia for both fleets and the public. ENGIE is aiming to be operating 300 charging points across Australia by 2024.  With approximately 1,000 charge points scheduled to be installed by 2025, this will mean the ENGIE public rapid charger network will be accessible within 10km for around 80% of the Australian population, and our Fleet network will be helping business and government to accelerate their decarbonisation goals.

Global Energy Management & Sales (GEMS)

• GEMS provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.
• ENGIE is leading the Australian green corporate Power Purchase Agreement (PPA) market, with several high-profile partnerships including Coles, Pepsi, L’Oréal Australia, Sanitarium, Veolia and NAB.