LEVEL 4 ARCHITECTURE EXPERT WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the Expertise User Solutions team of the ENGIE group. The consultant will manage solutions aimed at unifying all services around messaging solutions, specifically Exchange 2016/2019 and Office 365, and their integration within various Business Units, including the underlying migrations. As an architect and expert in Unified Communications and Collaboration (UCC), Exchange, and Office 365, you will be expected to ensure significant practice of IT projects and the implementation and design of technical architectures. You will provide expertise on ENGIE IT's business, share feedback on similar implementation issues of IS architecture encountered in similar business or organizational contexts, and have an excellent sense of service, very good organization, and follow internal procedures at ENGIE.

What you will do:

          Incident and Problem Management :

• You will resolve complex P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

          Change Management:

• You will design standard and normal changes, ensuring minimal disruption to operations.
• You will define and prepare a Detailed Intervention Plan (DIP), ensuring strict adherence to change management protocols and production processes.
• You will implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• You will continuously update and maintain technical documentation, including Operational Documents, to reflect accurate and current configurations.

Build and Go to run:

• You will execute production-related tasks, including inventory updates, monitoring setup, backups, and regular maintenance.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

               Documentation and Training:

• You will update operational procedures in provided templates (PHB, PTE, PTI, etc.). This type of documentation gathers all the information concerning an application, from its design to its daily operational monitoring, including its installation.
• You will present the progress of activities, the quality of work, and the achievement of expected results at regular and predetermined intervals using documents provided by ENGIE IT (Activity report, forecast planning, etc.).
• You will write documentation to help resolve incidents following a template provided by ENGIE.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 5 years of technical and design experience an M365 based environment in a complex infrastructure context.
• Previous working experience with the following:
  • Exchange 2016/2019 + EXO, Office 365 for complex organizations.(Expert);
  • DevOps (Automation with PowerShell);
  • Entra ID Identity & Security (AADConnect, Modern Auth, Applications, Conditional Access, PIM, B2B);
  • Advanced DevOps (Azure Runbooks, Azure Functions, Git);
  • Office 365 Services (Planner, VivaEngage, SharePoint Online);
  • Microsoft Teams (App governance, policies, telephony);
  • Windows Server 2012-2016 and Active Directory;
  • Mail Gateway( Proofpoint,IronPort), Okta;
  • PowerPlatform (PowerApps, PowerAutomate, PowerBI, preference 2);
  • ITIL standards;
  • ITSM : Service Now;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

EGCS LEVEL 3 SYSTEM ENGONEER WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The Enterprise Global Collaboration Services (EGCS) team is tasked with ensuring the availability, performance, security, and support of various production services provided to Local IT teams. These services encompass the Microsoft 365 collaboration platform, a cloud-based solution that includes the Teams Telephony environment, facilitating seamless communication and collaboration across the organization. Additionally, the email services include mail relay and secure email gateway services, ensuring reliable and secure email communication. The OKTA identity and access management platform, a cloud-based system, manages user identities and access, enhancing security and simplifying user authentication processes. The Active Directory Forest root domain is available both on-premises and in the cloud, providing a robust framework for managing user accounts and resources within the organization. Lastly, the On-Premise Exchange 2016 environment is utilized as an archiving solution, ensuring that important emails and documents are securely stored and easily retrievable.

What you will do:

          Incident and Problem Management:

• You will resolve P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• You will manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.
• You will escalate issues to SaaS service providers (e.g., Microsoft Premier Support, OKTA).
• You will automate support and administration tasks through scripting, primarily using PowerShell.
• You will provide excellent support to the Local IT teams, handling approximately 2,500 tickets per month and 10 to 15 tickets per day per engineer, including both incidents and requests. This support will be delivered through an ITSM tool, email, instant messaging (Teams), and telephone (for emergencies only). This is not a Service Desk; it is a team of System Engineers providing 2nd/3rd line support to Local IT teams, including Service Desks, Helpdesks, System Administrators, and System Engineers.

          Change Management:

• Execute standard and non-standard changes, ensuring minimal disruption to operations.
• Implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• Continuously update and maintain technical documentation, including production handbooks, procedures and knowledge base Articles for team members and Local ITs, to reflect accurate and current configurations and ways of working.

Build and Go to run:

• You will provide expert technical advice for changes to existing services or the introduction of new services.
• You will raise and escalate risks and issues as soon as they become apparent, as well as propose plans to mitigate them.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

               Documentation and Training:

• You will keep the knowledge of team members current through technology watch, training, and other methods.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.
• You will support the Service Delivery Managers in service review meetings with the Local IT teams.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 3-5 years of technical experience with the M365 environment in a complex infrastructure context;
• Experience in delivering IT support;
• Experience at implementing processes and driving change in general;
• Experience in writing technical documentation, IT procedures, operational reports and user guides;
• Experience of delivering exceptional customer service;
• Previous working experience with the following:
  • Windows Server 2019+,  Active Directory and associated Microsoft technologies;
  • Basic networking, Domain Name System (DNS) and IT security knowledge;
  • Microsoft Office 365 suite and its administration (Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform etc.);
  • Microsoft Exchange Online & on-premises (Exchange Server 2016) concepts and administration;
  • Email routing protocols (SMTP), antispam & other email security mechanisms (Proofpoint; Edge; EOP);
  • OKTA Platform;
  • EntraID and AAD Connect;
  • Powershell scripting;
  • ITIL and IT Service Management best practices in general, as well as ITSM tools (ServiceNow);
  • Microsoft Office software suite;
  • PowerBI;
  • Manage servers on Azure IaaS;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Software Delivery Expert WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the Software Delivery Service team of the User Solutions department of the Engie Group.

The team is composed of the SDM and experts in software support and packaging.

The team's mission is to make complementary software available to users of Skynote workstations.  It packages the software, publishes it on the infrastructure, deploys it and provides support to end users.

What you will do:

          Project leader:

• You will manage end-to-end customer requests in terms of general use and business-specific software packaging and deployment.
• You will collect customer requirements.
• You will generate quotes using the internal calculation table.
• You will package the software in accordance with the Skynote Windows devices standard.
• You will make the software available to users on Intune infrastructures.
• You will make software available in the ServiceNow catalogue.
• You will carry out the technical qualification of packages.
• You will participate in the maintenance of the application portfolio and ensure the consistency of its information.
• You will share feedback on similar IS architecture implementation issues encountered in similar business or organizational contexts.

          Incident and Problem Management:

• You will resolve software-specific end user incidents efficiently when escalated by helpdesk.
• You will participate in the support and resolution of application incidents relating to packaging or deployment.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

Documentation and Training :

• You will write Knowledge base articles for SN1, SN2, and SN3 support.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 2 years of technical experience in packaging and managing software in Microsoft inTune;
• Accurate knowledge of Windows OS;
• Knowledge of application packaging (Installshield;
• PowerShell script development;
• Knowledge of the InTune infrastructure for software publication and deployment;
• Knowledge of the SCCM infrastructure for software publication and deployment;
• SN3 support for Windows 10/11 workstations;
• Previous experience in using the Service-Now back office and reports;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Level 3 System Engineer WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the User Solutions Skynote team of the Engie group.

Skynote L3 Workstation Team is an ENGIE team located in Paris, responsible for the availability, performance, security, and support of the production services delivered to the Local IT teams, including the Windows and Mac workstations, Intune & SCCM related configurations, and M365 Office Suite configurations.

You will work in close relationship with the Skynote Service Delivery Manager (SDM) and a few other SDMs, as well as with the Expertise/Design teams (L4) and the SaaS suppliers.

What you will do:

• You will manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• You will provide excellent support to the Local IT teams (approx. 150 tickets per month through an ITSM tool, email, instant messaging (Teams), and telephone (emergencies only)). This is not a Service Desk: it is a team of System Engineers providing 3rd line support to Local IT teams (Service Desks / Helpdesks, System Administrators, System Engineers).
• You will process the changes initiated by Change Management.
• You will ensure that documentation is up-to-date: production handbooks, procedures, knowledge base, etc.
• You will keep the knowledge of the team members current through technology watch, training, etc.
• You will escalate to SaaS service providers (e.g., Microsoft Premier Support, etc.).
• You will manage special user accounts (privileged/admin, service/technical accounts, etc.).
• You will automate support and administration tasks through scripting (PowerShell mainly).
• You will provide expert technical advice for changes to existing services or the introduction of new services.
• You will raise and escalate risks and issues as soon as they become apparent, as well as propose plans to mitigate them.
• You will support the Service Delivery Managers in service review meetings with the Local IT teams.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 5 years of technical experience as System Engineer;
• Fluent in French & English (B1);
• Experience in delivering IT support
• Experience at implementing processes and driving change in general;
• Experience in writing technical documentation, IT procedures, operational reports and user guides;
• Experience of delivering exceptional customer service;
• Previous working experience on the following:
  • Intune (administration, building dashboards with Log Analytics, proactive monitoring);
  • System-related incidents troubleshooting and proactivity;
  • Powershell scripting (ie : create remediation with Intune) and automation;
  • ITIL and IT Service Management best practices in general;
  • Security Awareness: Knowledge of cybersecurity principles and practices;
  • Microsoft Office 365 suite and its administration (Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform etc.);
  • OKTA Platform;
  • EntraID Environment;
  • ITSM : Service Now;
  • macOS experience;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Level 2 Network & Security Engineer WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operating Center (NOC) team.

The NOC serves as the operational hub for our Network and Security infrastructures. Our mission is to ensure performance and security across all network and security infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi-Fi services, etc.).

The NOC, consisting of over 40 professionals, is structured into two distinct yet complementary teams:

• NOC Back Office: This team of technical experts focuses on the day-to-day operation of services.
• NOC Front Office: This team provides crucial support to the Back Office, focusing on industrialization, process management, and operational oversight of infrastructure and managed services.

What you will do:

          Incident and Problem Management:

• You will resolve P2 (High), P3 (Medium), and P4 (Low) incidents efficiently to minimize business impact.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

          Change Management:

• You will execute standard and normal (low and moderate) changes, ensuring minimal disruption to operations.
• You will define and prepare a Detailed Intervention Plan (DIP), ensuring strict adherence to change management protocols and production processes.
• You will implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• You will continuously update and maintain technical documentation, including Operational Documents, to reflect accurate and current configurations.

          Build and Go to run:

• You will execute production-related tasks including inventory updates, monitoring setup, backups, and regular maintenance.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

          Documentation and Training:

• You will maintain and update assets in the Configuration Management Database (CMDB) to ensure accurate tracking and lifecycle management.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 2 years of technical experience in network and security operations in a complex infrastructure context;
• General knowledge of networks and security infrastructures;
• Previous working experience with the following:
  • Cisco LAN/Wi-Fi technologies;
  • DNS/DHCP technologies;
  • Firewall security (Palo Alto, Fortinet);
  • F5;
  • Cisco SD-WAN technologies;
  • Zscaler technologies;
  • AWS/Azure Cloud native network/security services;
  • WAN : BGP, OSPF, VPC routing with the internet;
  • Network tools : Monitoring and log collection (Spectrum, Splunk, Netscout);
  • Automation (Ansible, AWS API Gateway, AWS Lambda);
  • ServiceNow;
• ITIL certifications;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Teamwork skills;
• Strong communication skills.

Benefits:

• • Private health insurance for you and your family;
  • Opportunities for ongoing personal and professional development;
  • Meal tickets;
  • Work-life balance;
  • Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and communities. Our global ambition, as a pioneer of the renewable energy transition, is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045. 
Zero. You may think it’s nothing, but to us at ENGIE… zero is everything!

The Role

You'll be responsible for identifying and cultivating new business opportunities, structuring, negotiating, and executing intricate transactions, as well as managing client relationships within the Australian Gas Market.

Additionally, you will oversee the internal portfolio in accordance with established hedging strategies. Your contributions will be vital in further advancing GEMS' external Gas franchise, propelling our growth strategy, and strengthening our market presence.

About you

• Tertiary Qualification in Economics, Legal, Finance, or a related field
• Experience trading or dealing in energy market, including knowledge of Australian Gas market transaction structures, regulations, and market participants 
• Prior experience or exposure to complex negotiations and the end-to-end process to execution
• Articulate, with high commercial awareness and exceptional consultative skills
• Ability to work cross-functional in a complex matrix organisation, developing strong internal networks to deliver strategic results

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths.

Network Technician Level 1 WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operating Center (NOC) team.

The NOC serves as the operational hub for our Network and Security infrastructures. Our mission is to ensure performance and security across all network and security infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi-Fi services, etc.).

The NOC, consisting of over 40 professionals, is structured into two distinct yet complementary teams:

• NOC Back Office: This team of technical experts focuses on the day-to-day operation of services.
• NOC Front Office: This team provides crucial support to the Back Office, focusing on industrialization, process management, and operational oversight of infrastructure and managed services.

What you will do:

          Incident Management:

• You will gather needed information from other services (Service Desk and Global Coordination Center), check the priority level (impact and urgency), check the impacted service/customer, and work with the monitoring team to improve the quality of the data in incident tickets. You will assign the ticket to the right L1/L2/L2 level.
• You will link multiple incidents together when a common root cause can be identified.
• You will perform the first technical analysis of devices’ status and launch first actions regarding on-site checks with local contacts when necessary (device unreachable).
• You will create incidents in providers’ portal when necessary (mainly regarding telco providers’ link).
• You will permanently check the monitoring tools to ensure that every critical alarm is linked to an active incident ticket.
• You will create new incident tickets when necessary (detection with monitoring tools or customer’s direct request).
• You will escalate/assign tickets towards Level 2 or Level 3 of the NOC when necessary.
• You will work with the network tooling team to improve monitoring quality.

          Change Management:

• You will implement basic and simple changes based on a Standard Operation Procedure (SOP).
• You will assign any other request to Level 2 or Level 3 of the NOC when necessary.

Desired education, expertise, and skills: 

•  
• Basic knowledge of networks’ fundamentals (IP addressing, routing, difference between network devices);
• Monitoring tool usage (Spectrum, Cacti, Syslog, etc.);
• Working experience in Ticketing Systems (e.g.: Service Now);
• Working experience with Cisco LAN, Wifi;
• DNS, DHCP basic operations;
• ITIL certifications;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Teamwork skills;
• Strong communication skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.