CONSILIER SUPORT ȘI VÂNZARE – 5 POSTURI – PERIOADĂ DETERMINATĂ 12 LUNI

DEPARTAMENT OPERAȚIUNI POST SALES

BUCUREȘTI

ENGIE Romania

La ENGIE Romania, dorim să venim în întâmpinarea nevoilor clienților noștri și să îi ajutăm să își atingă obiectivele, într-un mod eficient. Căutăm oameni talentați, care să pună clienții în centrul a tot ceea ce facem.

În prezent, căutăm o persoană care să aibă bune abilități de comunicare și vânzare pentru a se alătura departamentului Operațiuni Post Sales, în calitate de CONSILIER SUPORT ȘI VÂNZARE.

Dacă îți dorești să faci următorul pas în carieră, alături de o echipă competitivă și profesionistă, trimite-ne CV-ul tău. Ne poți ajuta să construim un ENGIE mai bun. Totul începe cu angajați remarcabili. Totul începe cu tine.

Ce vei face:

• Vei prelua apelurile clienților noștri și le vei rezolva solicitările, oferindu-le cea mai buna soluție;
• Vei iniția ocazional apeluri pe diverse teme;
• Vei transmite email-uri către clienți și către colegi, vei înregistra în sistemele noastre toate solicitările tratate;
• Vei promova serviciile și produsele noastre;
• Vei folosi aplicațiile noastre interne și vei învăța să lucrezi în SAP;
• Vei avea posibilitatea de a demonstra zilnic implicarea și creativitatea ta prin ideile pe care le vei propune;
• Programul de lucru va fi în ture de 8 ore, în intervalul 8:00 - 20:00, de luni pâna vineri.

Experiență, calificări, cunoștințe și abilități:

• Diplomă de bacalaureat;
• Experiență anterioară de cel puțin 6 luni într-un job similar;
• Bune abilități de relaționare;
• Mod de exprimare clar, coerent și corect atât verbal, cât și în scris;
• Atitudine pozitivă și orientată către clienți și către rezultate;
• Punctual/ă, responsabil/ă, răbdător/răbdătoare, curios/curioasă și dornic/ă să înveți lucruri noi;
• Gestionarea cu ușurință a conversațiilor dificile.

Beneficii:

• Asigurare medicală privată pentru tine și familie;
• Acces la un program de dezvoltare personală și profesională;
• Tichete de masă;
• Concediu de odihnă extins, în funcție de vechimea în muncă.

Doar persoanele selectate vor fi invitate la interviu.

În cazul în care optezi să ne transmiți datele tale cu scopul de a candida pentru poziția menționată în prezentul anunț, te rugăm să iei cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf

Despre ENGIE

Grupul de companii ENGIE Romania activează în următoarele domenii de activitate: distribuţie şi furnizare de gaze naturale, producție din surse regenerabile și furnizare de energie electrică, precum și soluții verzi și servicii tehnice pentru instalaţii de gaze naturale şi centrale termice. ENGIE Romania şi filialele sale deservesc un portofoliu de 2 milioane de clienţi, operează o reţea de distribuţie de circa 22.600 km, deţin o capacitate de producție din surse verzi de 121 MW şi au 4.300 de angajaţi.

What You Can Expect

As the Head of Commercial Strategy and Market Analytics you will support the Flexible Generation Business Unit’s (FGBU) Development team in the US by leading strategic activities to maximize the value of ENGIE’s existing pipeline of energy storage projects in development as well as develop and maintain the investment thesis/recommendations across markets.  Managing a team for ongoing energy market analysis, competitor analysis, and overall evaluation of energy storage business models across markets will be required and paramount to the long term success of the Flexible Generation business unit.  The position reports directly to the Chief Development Officer and will have high visibility with strategic decision makers at ENGIE.

Every day you will oversee all aspects of strategic activities, including development optimization/prioritization, market analysis, strategic partnerships, mergers and acquisitions (M&A) and business/investment case optimization. Additionally, you will lead market analysis to identify emerging trends, competitive landscapes, and investment opportunities within the energy sector. In this role you will develop and lead new business strategies for new ventures, considering market dynamics and competitive landscape.

• Critical role in driving the growth and success of this Flexible Generation business (FGBU) unit by leading the strategic direction and execution for the existing Battery Energy Storage Systems (BESS) pipeline
• Develop and execute strategies to drive investment optimization and market expansion
• Maintain strategic relationships and understanding of key industry stakeholders including offtakers, utilities, regulatory agencies, financial markets, technology suppliers, etc.
• Work closely with trading team at ENGIE to formulate views on maximizing revenue opportunities in existing and new markets
• Maintain detailed assessment of risk across the FGBU portfolio and understanding of market related risk across existing and new markets to help inform proactive decision making
• Build and mentor a high-performing team by providing industry wide experience and expertise that will be able to deliver quantitative views to inform strategic direction
• Collaboration with internal ENGIE teams, development, construction, trading, finance, operations, engineering will be critical to the success of this position

What You’ll Bring

• Bachelor Degree in Business, Construction, Finance, Economics, Engineering, Environmental Science, Management, or another Analytical field
• A minimum of fifteen (15) years’ work experience and ten (10) years of experience in the traditional energy, renewable energy or energy storage industry
• Deep understanding of all aspects of energy project development, construction and operations including general development matters, interconnection, power marketing, technology, and financing
• Have established or able to establish strong working relationships with utilities, Independent System Operators (ISO) and Regional Transmissions Operators (RTO), competitors, financing parties, offtakers and other industry stakeholders
• Demonstrated ability to manage multiple projects simultaneously under time constraints

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically 30% of the time and with the need for some overnight trips
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $178,800 – $267,260 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We value internal mobility and will offer sponsorship for this role to internal candidates only.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

As the Head of Interconnection you will be responsible for managing the interconnection and grid integration process to support the company's overall development and operational goals in California Independent System Operator “CAISO”. Focus will be on the Company’s existing ~10 GW pipeline of utility scale stand-alone energy storage projects in CAISO, MISO, and ERCOT as well as new project analysis. You will be responsible for transmission-related topics including tariffs, planning, technical evaluation, contract negotiations and the overall interconnection process through the full life cycle of development and construction of projects.

Every day in this role you will be responsible for managing the interconnection process and monitor key milestones throughout the lifecycle of the project from early-stage development to commercial operation.

• Coordinate, review and interpret interconnection and transmission studies performed by utilities and outside consultants
• Function as main liaison with project developers, and third-party consultants, on matters relating to interconnection to provide technical insight and business solutions to reduce interconnection cost and remove obstacles to project development
• Perform/manage analysis to predict interconnection capacity, deliverability, and other key parameters to support project development and have experience with load flow modeling and analyses
• Conduct due-diligence review for potential interconnection and transmission risks related to potential projects, portfolio acquisitions, and commercial transactions; provide recommendations to the acquisition team
• Perform transmission assessments and policy reviews to forecast future system conditions and determine commercial viability to support development and construction activities
• Negotiation of contractual agreements with utilities
• Collaborate with engineering team in optimizing project’s engineering design in support of grid integration requirements 
• Represent the Company to establish and maintain productive relationships with key utility and CAISO personnel, industry groups, regulators and other stakeholders on issues related to transmission and interconnection
• Monitor regional transmission planning process and interconnection policy changes; participate as stakeholder in transmission and market-related regulatory activities as necessary with collaboration with the Company’s regulatory and development teams
• Review utility transmission planning reports and present findings to the Company
• Provide technical support for project development and acquisition activities in the evaluation of transmission system and planning issues
• Actively monitor the progress of required system upgrades and identify creative mitigation solutions to support development of projects codes

What You’ll Bring

• Bachelor Degree in Business, Construction, Finance, Economics, Engineering, Environmental Science, Management, or another Analytical field required
• Minimum of fifteen (15) years’ relevant work experience and ten (10) years of experience in CAISO transmission planning or generation interconnection with a minimum at a developer or consulting firm
• Deep understanding of the interconnection process in CAISO
• Familiar with power system modeling and transmission planning/generator interconnection studies
• Experience in transmission planning, grid operation and generator interconnection topics in CAISO
• Have established or able to establish strong working relationships with utilities, CAISO, and industry stakeholders
• Ability to analyze power flow and system impact studies for interconnection of multiple types of generation
• Understanding of electrical diagrams/systems and preliminary site plans
• Strong collaboration and problem-solving skills, capable of applying advanced engineering principles to identify and solve complex issues
• Demonstrated ability to manage multiple projects simultaneously under time constraints

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically 30% of the time and with the need for some overnight trips
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $232,900 – $341,550 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We value internal mobility and will offer sponsorship for this role to internal candidates only.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

Job Title: Internal Control Manager 

Department: Country Director's Office         

Reporting Line: Country Director      

Location: Nairobi, Kenya                      

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job        Purpose/Mission 

The Internal Control Manager will be responsible for ensuring a strong internal control environment through the development of policies and procedures, ensuring their implementation and monitoring compliance The position will work to foster standardization and consistency across Engie Energy Access Kenya of business processes and internal controls. Person Specifications The ideal candidate is a critical thinker internal control environment. They are organized with excellent analytical and problem-solving skills.

Roles and Responsibilities

• Own the design, implementation, documentation, assessment and monitor internal control framework, including group policies and key risks in order to ensure that the group has adequate controls to prevent unintentional and intentional errors in financial reporting, processes and business operations.
• Formulate policies and procedures to improve internal controls, compliance and efficiency.
• Lead the process for internal controls reviews across the Engie Energy Access Kenya
• Deliver adequate and timely reporting on the internal control framework and control deficiencies to ensure appropriate communication, documentation, escalation to business partners, senior leadership and audit committee.
• Deliver adequate and timely action plans and monitor progress to address and resolve control deficiencies.
• Work collaboratively with business and process owners to implement and monitor remediation efforts that result from internal control assessments, ensuring the effective implementation of corrective action.
• Actively seek standardization and automation, apply and implement best practices for managing internal controls and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessment and review procedures.
• Actively engage with internal and external auditors to ensure consideration and resolution of all relevant risks and audit findings.
• Develop and conduct adequate training and prepare related information material on the internal control objectives, approach and methodology to business partners on a regular basis to build knowledge and understanding of risks and control.

Knowledge, Skills and Experience

• 7+ years in a similar position.
•  Relevant professional certification is a plus.
• Strong experience and interest in how technology and systems can support internal control effectiveness and efficiency.
•  Solid understanding and experience with internal control frameworks.
• Strong analytical skills include the ability to spot, assess and address risk, materiality and interdependencies and translate it into impact analysis for the financial reporting and recommendations for improvement.
• Strong communication skills presenting internal control and risk matters in an understandable way across various forums and levels of the organization with the right level of detail.
• Strong oral and written communication skills, including sound presentational skills.
• Adaptable to working in a fast paced, ever-changing environment.
• Striving for continuous improvement and optimization.
• Ability to work well independently as well as the ability to work well with stakeholders.
• Flexibility in resolving issues and addressing changing priorities.

Qualifications:

• Bachelor’s degree in finance, accounting, finance, or business administration
• CPA II and above

Language(s): 

• English
• Swahili

Technology:

• Experience in technology required for the role.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Overview

The Fleet Officer Intern will play a crucial role in managing and overseeing a company’s fleet of vehicles. The fleet Officer Intern will handle all queries related to our Motor Cycle and Vehicles that are raised in our fleet system, maintains records of maintenances for the vehicles and Motor Cycles, ensuring that safety standards for operating vehicles meet the ENGIE standards as per transport policy.

Key Responsibilities

• Set and manage the overarching strategic direction, priorities and focus areas for sales commercial (sales, marketing, and business development), cascading and ensuring alignment throughout EEA-K.
• Maintenance and Oversight: The Fleet Officer ensures that the vehicles or vessels are properly maintained in accordance with regulations. They use their knowledge of maritime law (for vessels) or transportation regulations (for vehicles) to ensure safe navigation and operation.
• Organizing and Controlling: They organize, control, and direct the activities related to the fleet. This includes scheduling maintenance, repairs, and replacements as needed.
• Budget Management: The Fleet Officer manages the budget for vehicle repairs, replacements, and other related expenses.
• Driver/Vessel Operator Training: They ensure that drivers or vessel operators receive proper training to uphold safe operating standards.
• Licensure and Registration: Managing vehicle licensure and registration is also part of their responsibilities.
• Efficient Routes and Schedules: They establish efficient routes and transportation schedules for the fleet.
• Monitoring and Reporting: Monitoring drivers (or vessel operators) to ensure adherence to schedules and safe driving practices. Additionally, they provide reports to management on budgeting, maintenance, and fleet progress.
• New Driver/Vessel Operator Recruitment: Searching for, hiring, and training new drivers or vessel operators.
• Cost Reduction and Efficiency Improvement: Developing methods to decrease costs and improve overall fleet efficiency.

Knowledge, Skills and Experience

• Minimum of 1 years’ experience in handling fleet operations management.
• 5 years of driving experience (driving licence must be upto date).
• Problem-Solving thinking outside the box and quickly solving problems related to fleet operations.
• Hardworking with a sense of responsibilty. 
• Innovative Thinking, ability to think creatively and find innovative solutions is valuable.
• Attention to Detail: small details can prevent issues and improve fleet performance.
• Proficiency of GPS tracking system.
• Experience in Motor Mechanics is an added advantage.

Qualification

• Certificate/ Diploma in Mechanical Engineering/Automative Engineering

Language

• English
• Swahili

Technology

• Proficient in Excel, PowerPoint, Fleet operating Systems, and other Microsoft applications.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

What You Can Expect

As the Senior Systems Engineer (SE) is a key player of a diverse team developing cutting-edge energy storage solutions. This position requires technical expertise in battery storage technologies, with focus on lithium-ion batteries. This role includes identifying project requirements, designing battery energy storage systems, specifying system components, supporting the business development team, managing projects from design to operation, and supporting the operations team. This position is part of the Flexible Generation & Retail Global Business Unit (FGBU) in North America. 

Every day you will work closely with Subject Matter Experts (SME) to specify suitable system components, define the system design, calculate the size of the battery system throughout the life of the project, and generate comprehensive bills-of-material for material and labor cost evaluation. Additionally, you will manage all technical aspects on project execution, from the design phase through development, installation, commissioning, and operation; primary EPC engineering interface.

• Provide support to internal business team in engaging prospective utility companies and Authority Having Jurisdiction
• Identify and articulate business development requirements
• Formulate high-level detailed system design drawings and layouts for Battery Energy Storage Systems (BESS)
• Primary interface with the project Owner’s Engineer
• Ensure Engie’s BESS internal guidelines are followed
• Train Operations & Maintenance (O&M) technician and support with troubleshooting system issues
• Responsible for oversight, considering company policies and procedures, codes and standards, and regulations, of engineering consultants’ and other contractors’ electrical designs and construction as required to deliver the assigned projects
• Act independently with minimal direction and, as a project team member, must be able to work cooperatively to deliver quality electrical engineering for the project, interconnection agreements, and the team’s goals for a successful project
• Must keep up to date on new technologies and regulatory conditions including codes, industry standards, best practices, customer requirements, and other relevant standards.
• Review system drawing sets for purposes of bidding, permitting, and construction in accordance with ENGIE standards, NEC, IEEE and any other local codes

What You’ll Bring

• Bachelor's Degree in Electrical or Mechanical Engineering or related field
• A minimum of five (5) years of experience in renewable systems engineering
• Extensive expertise in battery technology for storage applications including batteries, inverters, transformers, substations, protection and controls, battery management and energy management systems
• Profound technical knowledge, particularly in the realm of battery storage technologies or renewable energy systems is a plus.
• Ability to create, read and interpret construction plans and specifications

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically 30% of the time and with the need for some overnight trips
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $96,100 – $147,660 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We value internal mobility and will offer sponsorship for this role to internal candidates only.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

About Engie Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.

The Collections Manager will be responsible for securing timely repayments through Call Centre Agents, supporting their daily activities, maintaining positive relationships with customers, minimizing, and controlling losses to the loan portfolio through proper management of the assigned accounts in default.

Responsibilities
 

Monitoring & Process Management

• To oversee and assist in the monitoring and analysis of customer accounts for non-payments, delayed payments and other irregularities
• To ensure the cost of pursuing a customer debt is reasonable through cost / benefit analysis
• Monitor telephone reports on a weekly basis to ensure contact per day quota is achieved
• To monitor appropriate collections activity to ensure customers pay to agreed terms
• To monitor the quality of the team's customer calls and develop actions to improve service standards
• To monitor team performance against financial and other targets and alert the line manager of situations that may lead to variance from plans

Team Management

• To maximise revenue collection and debt recovery
• Verify that team members get the appropriate training and apply their knowledge and skills to the job
• Supervise and direct the daily activities of contact center collection officers
• To ensure that the team deals with all customer complaints in line with the complaints process and adhering to the Code of Conduct
• To plan and manage the day-to-day workflow and performance of the team ensuring that targets and customer service standards are achieved and maintained
• Supervises recoveriesand collection activities which involves training, mentoring, and coordinating of assignments to ensure timely reporting and meeting of deadlines/KPI.
• To hold regular team meetings to timely and effectively communicate departmental plans and targets, discuss issues and recognise success
• Manage the overdue and support on Welcome call  process
• Ensure all agents adhere to call regulations
• Ensure Xdesk and other working tools are working well or else escalating issues arising
• Ensure the team is capturing the right information

Reporting

• Participation in collection analysis functions and various other credit related duties
• Ensure Collections and Recoveries monthly reports are prepared and where necessary appropriately distributed
• Identify and report any incident that may affect operational results
• Assist in ad-hoc credit/collections related exercises as required
• Analyzing the effectiveness of collection activities and recommending alternative courses of action to gain optimum results
• Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives
• Identify the negative trends and notify them to the manager of the Credit Recovery Center, enclosing the proposed solutions to mitigate them
• Calculate commission for each field agent and request Field commissions to Finance after approval from manager and ensure payments are done in a timely manner

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help A2E realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Experience:

• 5 years’ Experience in portfolio management/microfinance or its equivalent with a focus on loan collections and recovery.
• Experience in team Management.
• High Level of familiarity with typical income, expenditure and cashflow patterns of rural and per -urban households and micro-enterprises in assigned portfolio, including farmers, animal breeders, business owners and employees.
• Professional experience in traditional bottom of the pyramid (BoP) lending techniques preferably in microfinance sector
• Strong customer Negotiation skills.
• Knowledge about market and business risks associated with typical Mysol customers

Qualifications:

• Bachelor’s degree in business or related field
• Portfolio management certificate will be an added advantage

Language(s): 

• English
• Kiswahili

Technology:

• Computer literacy, particularly good working knowledge of Microsoft Excel and power-point

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Envie de participer à la transition énergétique en poursuivant notre objectif de faire d’ENGIE le leader du confort vert en France ? Rien de plus simple, postulez sur cette offre et rejoignez nos équipes d’ENGIE France Retail !

France Retail du Groupe ENGIE, propose à ses millions de clients particuliers et professionnels en France de l’électricité verte, du gaz naturel ainsi que des services #JagisAvecENGIE.

Au sein de la DSI France Retail  à la Direction Grand Public (DGP) en charge de la commercialisation des offres d’énergies et services aux clients particuliers et elle développe les produits et services induits par la transition énergétique nous recrutons notre :

Directeur de projets infrastructures (F/H) - Poste basé à Bagneux

Vos missions :

Vous reportez au Responsable du pôle Infrastructure & Opérations du Département Support & Opérations.La DSI de la Direction Grand Public fait partie de la DSI France Retail .

Elle est composée de 5 départements (Alignement Stratégique, Architecture & Innovation, Centres d’Excellence, Chaîne de Valeur et Support &Opérations).

En tant que responsable du portefeuille des projets infrastructures et de la plateforme d’observabilité du département Support & Opérations, vous gérez 2 périmètres : Les projets Infrastructures et la plateforme d’Observabilité NEO constituées de 3 modules Splunk (Business Activity Monitoring sur splunkCloud, IT Service Intelligence, Observability Suite)

Vous êtes garant des 2 périmètres suivants :

• Les projets Infrastructures
  • Vous pilotez et managez une équipe constituée de 8 ressources externes : 6 chefs de projets techniques expérimentés et 2 alternants
  • Vous pilotez les projets de transformation des infrastructures et en définissez la feuille de route.
  • Vous êtes responsable de la Roadmap des projets qui constituent le portefeuille actuel
    • Projet critique de montée de version SAP
    • Implémentation de OKTA sur tous les portails clients et partenaires de France Retail
    • Migration des applications Métier de la DGP sur la nouvelle plateforme Landing Zone AWS
    • Migration Infra de la solution C3 vers AWS
    • Implémentation de la solution de sécurisation OKTA Priviledged Access sur toutes les briques Infra AWS (RDS, EC2, ECS, etc.)
    • Implémentation des chantiers divers sur les infrastructures : Rationalisation des logs, FinOps sur la plateforme B2C Data Platform (Big Data), etc.
  • Vous adressez les différents sujets du pôle Infrastructure & Opérations qui peuvent nécessiter une coordination d’un chef de projet technique
  • Vous gérez et garantissez les budgets des projets du portefeuille
  • Vous êtes responsables de la communication et de la comitologie des projets du portefeuille auprès des différentes parties prenantes (CODIR DGP et DSI, COPIL, Comité Métier)
  • Vous Pilotez les contrats des chefs de projets qui travaillent sur votre périmètre en interaction avec le Gestionnaire de contrat
  • Vous travaillez en synergie avec les autres responsables de portefeuille de la délégation Chaîne de Valeur en partageant la Roadmap des infrastructures et les éventuels impacts des projets sur les infrastructures

• La plateforme d’Observabilité NEO constituées de 3 modules Splunk (Business Activity Monitoring sur splunkCloud, IT Service Intelligence, Observability Suite)
  • Vous pilotez et managez une équipe constituée de 7 ressources externes : 1 Product Owner et 6 DevOps sur Splunk
  • Vous savez promouvoir une solution et êtes le point de contact privilégié de France Retail et des autres BU de One Retail sur la plateforme d’Observabilité
  • Vous gérez la Roadmap des demandes Métier sur le module Business Activity Monitoring
  • Vous assurez l’implémentation de la solution Observability Suite sur les différents portails du Digital
  • Vous finalisez l’implémentation de toutes les applications de la DGP sur le mur d’images
  • Vous gérez de façon rigoureuse le budget de la Roadmap NEO
  • Vous gérez la relation contractuelle avec l’éditeur Splunk et assurez le suivi des mises à jour logicielles du produit
  • Piloter les contrats des ressources qui travaillent sur votre périmètre en interaction avec le Gestionnaire de contrat.

Vos compétences :

Vous êtes diplômé(e) Bac+5 d’une école de commerce, d’ingénieurs ou de formation universitaire et vous disposez d’une expérience de 7 ans minimum au cours de laquelle vous avez eu à piloter un portefeuille de projets techniques et avez également piloté des projets destinés à supporter de très forts trafics et un nombre important d’utilisateurs externes et internes.

• Vous avez animé un portefeuille de projets Infrastructure et les ressources associées (comitologie, points réguliers)
• Vous avez encadré des équipes IT internes et externes et savez être à l’écoute
• Vous êtes autonome sur votre périmètre et savez prendre des initiatives
• Vous maîtrisez les cycles de pilotage des projets : Agile, Framework SAFe, Cycle en V
• Vous maîtrisez le domaine des infrastructures OnPrem et Cloud (Bonne compréhension des notions de cloud privé / public / hybride et des différents modèles IAAS, PAAS, SAAS. Une certification AWS Certified Solutions Architect sera appréciée)
• Vous connaissez les grands standards/progiciels du marché, en particulier SAP, OKTA, SPLUNK, les grands Middleware et solution d’API Management
• Vous êtes particulièrement vigilants et sensibilisés aux règles de sécurité à appliquer dans les solutions à implémenter dans le Cloud

Naturellement vous :

• Êtes autonome, force de proposition et faites preuve d’initiative
• Faites preuve de leadership et avez de bonnes capacités à convaincre 
• Avez la capacité à animer, motiver et mobiliser des équipes,
• Avez la capacité à organiser et prioriser les tâches;
• Possédez une bonne communication (orale/écrite)
• Parlez anglais et français couramment
• Avez du dynamisme et l’esprit d’innovation
• Avez le sens du service et l’esprit d’équipe
• Avez un bon sens relationnel
• Êtes méthodique et organisé

Notre promesse :

ENGIE France Retail est l’entité du Groupe ENGIE dédiée à la commercialisation d’énergie (gaz naturel et électricité) et des services associés aux clients particuliers et aux artisans, commerçants, professions libérales et TPE. ENGIE France Retail compte 7 000 collaborateurs et des millions de clients partout en France.

Nos équipes innovent chaque jour pour faire d’ENGIE France Retail l’acteur de référence sur les marchés des solutions énergétiques respectueuses de l’environnement, du confort durable et des nouveaux usages. Notre ambition est d’aider nos clients à agir en faveur de la transition énergétique, en consommant moins et mieux.

Afin d’accompagner cette ambition, une nouvelle DSI se développe et recrute de nouveaux talents dans tous les métiers de pointe de l’IT pour répondre aux impératifs du court terme sans négliger la préparation des solutions qui répondent aux enjeux stratégiques de demain. l’aventure vous tente ? rejoignez-nous ! 

En tant qu’employeur responsable, Engie France Retail valorise la diversité des profils de ses collaborateurs et s’engage en faveur de l’égalité des chances. 

1. À propos d’ENGIE

ENGIE est le plus grand producteur indépendant d'électricité au monde et l'un des principaux acteurs du gaz naturel et des services énergétiques. Le groupe a plus de 50 ans d'expérience sur le continent africain et a la capacité unique d'implémenter des solutions intégrées tout au long de la chaîne de valeur énergétique, de la production d'électricité centralisée aux solutions hors réseau (systèmes solaires domestiques, mini-réseaux) et aux services énergétiques. ENGIE Africa compte presque 4 000 employés, possède une capacité de production d’électricité de 3,15 GW, en exploitation ou en construction, et occupe une position de leader sur le marché décentralisé de l’énergie fournissant de l’énergie propre à plus de 4 millions de personnes par le biais d’installations solaires domestiques et de micro-réseaux locaux.

ENGIE PowerCorner est le développeur et opérateur de mini-réseaux du Groupe ENGIE qui fournit une électricité renouvelable, fiable et abordable, ainsi que des services énergétiques innovants, aux populations hors-réseaux des zones rurales en Afrique. Pour ce faire, nous utilisons une combinaison d’innovations clées : des unités de production d’électricité renouvelables solaires standardisées, un mini-réseau autonome combiné à des compteurs intelligents, et la technologie de paiement mobile.

Périmètre de Responsabilités

Les responsabilités listées ci-dessous sont celles pour lesquelles vous avez été recruté et que vous devrez assumer pour ENGIE Energy Access Bénin. Ces dernières sont sujettes à changement à tout moment.

Rapportant au Responsable de l’Entrepôt et du Transport de ENGIE Energy Access Bénin, le Technicien d’Assemblage aidera à la bonne gestion des opérations au sein d’une start-up dynamique qui évolue aux frontières de l’énergie renouvelable et des technologies de paiement mobile.

Responsabilités principales

• Aider au chargement des livraisons à l’entrepôt et des livraisons aux points de vente ;
• Effectuer un contrôle minutieux et de qualité du stock à l’arrivée et au départ ;
• Effectuer l’assemblage des produits SmartLife à travers le logiciel prévu à cet effet ;
• Être méticuleux lors de l’assemblage des équipements afin de minimiser les erreurs ;
• Être proactif et enthousiaste dans la détection des erreurs et les remonter à sa hiérarchie ;
• Être alerte et responsable en vue d’assurer la sécurité de vos collègues de travail
• Maintenir en bon état le stock de l’entrepôt et éviter qu’il ne soit endommagé, perdu ou dérobé ;
• Avoir une bonne connaissance de nos produits : les détails, les caractéristiques, les prix etc. ;
• Participer aux inventaires, aux audits et aux rapprochements ;
• Participer activement à la classification et au rangement des kits ;
• Améliorer continuellement ses connaissances sur les produits et ses compétences en matière de maintenance ;
• Prendre soin des ordinateurs et de tout l’équipement mis à disposition. 

Responsabilités techniques

• Soutenir le processus de remise à neuf du produit SmartLife ;
• Effectuer le tri et la remise à neuf de tous les accessoires SmartLife ;
• Identifier les produits défectueux en collaboration avec les Conseillers Points Services en vue de les réparer ;
• Effectuer des enregistrements précis, des rapports sur la qualité du produit dans l’inventaire quotidien des produits SmartLife reconditionnés et saisir des informations précises dans le logiciel dédié. 

Postulez

Vous vous êtes reconnu(e) dans cette offre ?

Déposez votre dossier à l’adresse : recrutement.benin_eea@engie.com 

Constitution du dossier de candidature :

• Un Curriculum Vitae détaillé au format PDF et sous la forme de NOM+ Prénoms.
• Une lettre de motivation adressée à la Responsable des Ressources Humaines.

Nous remercions tous les candidats de leur intérêt, mais en raison du grand volume de candidatures que nous recevons, seuls les candidats présélectionnés seront contactés.

ENGIE est un employeur engagé dans la diversité, l’égalité des chances et la création d’un environnement inclusif pour tous. Toutes les candidatures sont examinées en fonction des besoins de l’entreprise, des exigences du poste et des qualifications individuelles, sans aucun égard quant à l’origine, l’âge, le patronyme, l’identité, l’orientation ou la préférence sexuelle, la religion, la situation familiale, l’état de santé, le handicap, les opinions politiques, les engagements syndicats ou encore la citoyenneté. Nos différences font notre force !

#ActWithENGIE

EMS(European Maintenance Support) is a part of the ENGIE Group that carries out specialized maintenance work across Belgium and across Europe (mainly the Netherlands and France). Within the Powertrain (Generators) team, we are looking for a Field Technician Generators who wants to develop into a specialist in the field.

Have you got the technology bug? Do you enjoy tinkering with mechanical and electrical components and are ready to build expertise within rotating equipment?

Then apply via the button above for our Field Technician Generators position , or via digital assistant B-ENGIE (button below)

WE OFFER YOU as a Field Technician Generators

• A high-tech workplace where passion for technology is key.
• A work environment in which safety always comes first.
• A pleasant work atmosphere and a top-notch team of +/- 40 technicians led by Kris Matthys.
• Freedom and independence to plan the work yourself allowing you to maintain a healthy work-life balance.
• Lots of variety in the job thanks to the different locations where we operate, the different types of machines we work with (Siemens, Alstom, Brush, etc.) and the different customers we serve (both ENGIE power plants and industrial customers).
• Numerous opportunities to develop yourself, thanks to extensive on-the-job training and the possibility to acquire other competencies of your choice (electrical measurements, managing teams, project planning, ...)
• Close supervision from Day 1 by an assigned mentor.
• A stable company that offers job security.
• A staff contract (38h) of indefinite duration with a competitive salary package consisting of:
  • a basic salary that is indexed monthly and supplemented by various premiums depending on the work regime (shift premium), the place where you work (mobility premium) and the number of overtime hours worked (overtime premium and compensation through leave days).
  • Annual salary increase in January according to energy sector scales
  • Annual double vacation pay, collective bonus and year-end bonus.
  • 20 leave days + 13 ADV days + all days to compensate for overtime worked.
  • Medical expenses will be reimbursed for you and your family members.
  • Hospitalization insurance and supplementary pension plan
  • Cell phone and data subscription
  • Meal vouchers €8

YOUR PROFILEAs a Field Technician Generators

• You are mechanically and/or electrically skilled (A2/bachelor/graduate electromechanics, electronics, electrical engineering), experience in generator maintenance is a plus.
• You are fluent in English and willing to obtain basic level (A2) in French or Dutch.
• You are flexible in terms of working hours and workplace. You see varying hourly schedules (day, shifts, weekends) as 'part of the job'. You are willing to perform work at our various sites in Belgium and abroad (mainly France and the Netherlands, max. 30%).

YOUR CHALLENGE as a Field Technician Generators

As a Field Technician Generators, you will actively participate in various maintenance projects, overhauls and interventions. An extra challenging aspect of the job is that no two days are the same.

• You will be responsible for organizing, coordinating and performing mechanical maintenance work on industrial generators and auxiliary systems.
• At the start of a new construction site, you will be involved in the preparation and, together with the expert engineers from our team, determine the approach, planning and scope of the work to be performed.
• Depending on the project, you will either take on the role of site supervisor or the role of field technician (or both).
• In the role as site supervisor, you will coordinate and execute and be responsible for determining resources, ordering materials and following up on them correctly and on time.
• During execution , you will work with a team of technicians consisting of both colleagues and subcontractors.
• You will be responsible for monitoring and reporting on the work required and constantly ensure the safety of yourself and your colleagues.
• For unplanned sites or incidents, you will participate in interventions, analyze problems and work hands-on on the generators with the goal of resolving the problem.

INTERESTED?

Contact Nancy via email  nancy.melin@external.engie.com