Job Title: Credit Operations Lead

Department: Global Customer Finance

Reporting Line: Head of Credit Operations

Location: Any EEA country of operation or Berlin (Germany)

Job Grade: 17

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030.

https://www.linkedin.com/company/3055106

Job Overview

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building.
• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment.
• The Credit Operations Lead is a senior manager role in EEA’s Global Customer Finance department. As a people manager, the Credit Operations Lead motivates and manages a team of dedicated professionals. The role is responsible for the deployment of adequate credit operations policies, procedures, guidelines, monitoring and reporting as well as general operational practice, case-specific action plans, team capability and capacity development within and bordering the Customer Finance function, to deliver results. The role provides proactive, informed and results-oriented support to country Customer Finance departments (especially Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of targets, particularly strategic planning, performance monitoring and analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development.

Responsibilities:

• Operational Excellence in Credit Operations. Responsible for driving the operating practice and for ensuring the adequacy of processes, systems, tools and team capacity in EEA markets to execute across the credit cycle:
  • Standards, Policies & Procedures. Conceptualize, document & maintain EEA-wide Standard Operating Procedures (SOPs) and other Credit Operations workflow documents.
  • Digital System & Tools. Translate Credit Operations workflows and standards into Digital development specifications for internal mobile applications, call center tools, the loan management system as well as back-end data management platforms.
  • Localization & Configuration. Provide oversight and strategic guidance to countries in the localization of strategies, processes and standards related to credit operations.
  • Standards Adoption. Provide oversight and clarity in project structure for the adoption of standards, tools and practices related to credit operations workflows as they are rolled out.
  • Training, Performance Management and Incentives. Translate credit operations processes and the escalation framework into global standards.
  • Innovation. Design, pilot and scale workflows, tools, and other credit cycle innovations.
  • Financial Products & Services. Work closely with the Head of Credit Risk Management to support design and operationalization of EEA’s financial products.

• Country Level Planning & Implementation
  • Annual Planning. Contribute materially to the annual strategic CF planning process.
  • Action Plans. Provide direct support and guidance to EEA markets on regular action plan development to drive achieving credit targets of the business.
  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance.
  • General Implementation & Support. Provide direct support and coordination of Global Customer Finance resources for implementation of action plans and day-to-day support.

• Monitoring, Analysis & Insights
  • Performance Reporting. Design credit operations reports and dashboards for real-time, accurate KPI tracking across the credit cycle.
  • Performance Analysis. Conduct regular analysis of credit operations and drive insights for decision makers. This includes root cause analysis for underperformance, identifying opportunities for improvement in team performance, analyzing process efficiency and effectiveness, or more generally evaluating opportunities in the customer journey.
  • Best Practices and Insights. Regularly share information and work with country teams to capture and document better and best practices, case studies or other insights.
  • Compliance. Work with credit stakeholders to ensure compliance and quality assurance routines and reporting are in place for core activities.
  • Cross-Functional Service Level Monitoring. Work with adjacent departments to define cross-functional dependencies and agree on service level standards and escalations. Work with stakeholders to close operational or service gaps where identified.
  • Ad Hoc Research & Analysis. Support and in some cases lead ad-hoc or ongoing research & analysis related to credit operations across the credit cycle.

• One Team Development
  • Manage Direct Reports. Directly manage, coach and develop a small team of high-performing, motivated Credit Operations Manager(s) or other colleagues.
  • Country Capacity, Roles & Organizational Structure. Work closely with country teams to define the organizational structure, roles, and responsibilities for their Credit Operations function.
  • Credit Culture. Foster a strong credit culture across the operation built on credit risk awareness and understanding of credit principles.
  • Capability Development & Training. Directly support capability development areas for global and country teams on credit operations topics.

• Active Participation in Cross-Functional Global Strategy & Governance, including
  • Monthly & quarterly business performance review
  • Annual planning & budgeting & target setting for CF country operations
  • Product launches, Customer Journey, Go to Market Strategy; Digital Roadmap

• Internal & External Stakeholder Management
  •  Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.
  • Internal Advocacy. In alignment with the Head of Credit Operations, represent CF’s credit operations perspective vis-à-vis other Group functions.
  • Industry Engagement. Represent EEA’s credit operations at industry events including our partnerships in research.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: as a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results.
• Act with integrity: as an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: as an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Qualifications and Skills:

Experience:

• 7+ years of professional experience in credit operations, portfolio management or a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 5+ years of domain experience in credit-related project management or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology and experience in data-driven and digital financial services is a plus.
• Relevant experience in leading multi-cultural, decentral teams.
• Senior profile with commercial acumen and a can-do-attitude combining output orientation, number orientation, process orientation, customer orientation and team orientation.
• High level of professional curiosity and interest in how to make processes and systems work to their best and an aptitude to investigate and crosscheck information before acting on it.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
• Strong and confident communicator who is adept at cross-functional collaboration, sharing feedback, information and knowledge with others when joint solutions are required.
• Detail-oriented with an ability to support your colleagues maintain high quality of their work.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across the business and its cultural contexts.
• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required; master’s degree in economics, agricultural economics, development economics, business, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma, microfinance or portfolio management) is a plus.

Language(s):

• English written and spoken fluency required
• French, Swahili or Portuguese is a plus

Technology:

• Proficiency with standard Microsoft Office software packages is required
• Experience with Tableau or other data visualization tools and approaches is a plus
• Experience in financial product development and/ or in development of digital and mobile tools for usage by call centers or field-based teams is a plus
• Ability to develop SQL queries and/ or experience with statistics packages is a plus

This position involves an estimated 30% to 50% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title: Provincial Sales Manager

Department: Commercial

Reporting Line: Head of Commercial

Location: Tete, Mozambique

Job Grade: HL 14

About ENGIE Energy Access 

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGO) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), 2.5 million customers and more than 12.5 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com

Job purpose

ENGIE is looking for a dynamic, highly motivated and disciplined Provincial Sales Manager with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. The Regional Sales Manager has the responsibility of achieving company sales targets in the region; ensuring best customer experience; provide support and guidance to the Team Leaders and Sales Agents and monitor the PH of the region, to ensure that it’s kept low. A successful Regional Business Manager is a critical thinker, attentive to details and an excellent communicator. This position requires a strong working knowledge of sales and marketing.

Key Responsibilities

• Ensure an exceptional customer experience at all times in your region;
• Achieve company sales target in the region and support general sales push
• Provide exceptional leadership and management to your sales teams and Sales Agents
• Coordinate and manage regional sales and marketing activities
• Hit sales targets for new customers and upgrades;
• Ensure we identify quality customers and that portfolio health is strong in your region
• Mentor new Team Leaders and support them in achieving the ENGIE values
• Quickly respond to fraud issues and ensure they are handled swiftly
• Promote/motivate and retain as many PH agents as possible
• Ensure the Portfolio Health brand is strong in the region
• Ensure MySol Brand is visible in all Points of Sale in your region with demos, posters, flyers, signage
• Ensure Service Centers are providing quality after-sales services in your region
• Provide support and guidance to the Team Leaders and Sales Agents
• Report to Management matters that arise as soon as they do and find solutions to challenges in the region
• Report on competitors and their status
• Custodian of ENGIE property
• Represent ENGIE in the regions
• Coordinate with the Trainers and Service Centers Agents to ensure their departments run smoothly
• Go above and beyond to uphold ENGIE values and support the ENGIE family in all other departments
• Bridge the gap between the sales team and management and promote staff welfare
• Any other duties assigned by management

Personal Characteristics

• Ability to work in teams or independently
• Must be physically fit and active as he has to travel to various locations
• High level of emotional intelligence
• High level of integrity and community policing
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with the ability to work under pressure to meet deadlines
• Willingness to travel extensively and work at irregular hours as required
• Have a valid driving permit
• Willingness and desire to learn new ideas

Minimum Qualifications:  

• Bachelor's degree in Business Management, Sales and Marketing, or a related field. 

• Experiences in sales/business development is an added advantage  

• Minimum 3 (Three) years of experience working in the Energy Sector

• Proven experience in sales and technical management, preferably in the renewable energy sector. 

• Basic knowledge of the PAYGO technology 

• Basic understanding of Health & Safety

• Strong leadership and team management skills. 

• Excellent communication and interpersonal skills. 

• Ability to develop and implement effective sales strategies. 

• Technical knowledge of solar energy systems and installation processes. 

• Languages: Portuguese (fluent) and English (fluent) 

What We Offer: 

• Hands-on experience in project management and training coordination within a leading solar energy company. 

• Mentorship and professional development opportunities. 

• A collaborative and supportive work environment. 

• The chance to contribute to meaningful projects that impact communities through sustainable energy solutions. 

ENGIE Energy Access is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Job Title:  Software Engineering Technical Lead 

Department: Digital 

Reporting line:  Head of Software Engineering 

Location: Berlin 

Contract type: Fixed Term (16 months)

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

EEA is looking for a talented, self-starting tech lead to join the team to help deliver affordable solar power and financial services across Africa. This position offers a great opportunity to work alongside an elite team of engineers and business professionals and directly contribute to the success of a mission driven company with social and environmental impact. Candidates will get the opportunity to work in a diverse technology stack at scale and lead the evolution of at least one of our software products. 

Responsibilities  

• Define software engineering strategy and architecture with other leaders, fully responsible for the technical evolution of at least one software product, responsible for the entire software development lifecycle (SDLC) from ideation to deployment 

• Maintain knowledge on the latest technology trends and tools to ensure EEA software competitiveness.  

• Train and upskill senior software engineers on the team

• Actively participate and understand the ROI of engineering efforts, understand the value creation and the priorities to the business. 

• Develop and own complex software that optimally uses resources to best meet customer needs. 

• Establishing clarity on business objectives for proper modelling 

• Represent the technical team or assign someone in stakeholder conversations 

• Ensure correct implementation and understanding of business logic 

• Effective Incident management and resolution SLA 

• Technical debt management 

• Put efficient development process in place with tools and metrics to stay on top of performance of the team 

• Work closely with Product manager for resource planning and proper estimation 

• Ensure agile processes and other best practices are properly implemented 

• Work with engineering manager to put in place a clear performance management framework 

• Architectural evolution and tech debt management of t: 

• Code quality, compliance, and documentation 

• System performance at scale, reliability, observability and high availability 

• System security 

• Contribute to team culture 

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.   

We believe that great leaders:  

• Deliver ambitious results: As a high-performing and accountable leader, you create an environment enabling effective action and bold decisions which contribute to successful delivery of results.  

• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.  

• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.  

• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.  

• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.  

Knowledge and skills    

Experience:  

• At least 7 years of relevant experience of which 2 is in a technical leadership role 

• Practical and thorough understanding of the various software development methodologies, their application in different contexts and trade-offs. Able to identify and quickly address process gaps 

• Proven track record in making sound architectural decisions 

• Experience in resource management, capacity planning and risk management 

• Deep and pragmatic knowledge of software architecture patterns, their application context and pitfalls/trad-offs 

• Hands-on, senior level competency of full-stack software development using relevant front and backend frameworks 

• Entrepreneurial and forward thinking with ability to recognize the impact of technology in business.  

• Working knowledge of good practices for computer and data security 

• Experience creating and maintaining scalable web/mobile applications in cloud context: distributed task processing, load balancing, containerization, clustering... translating abstract and complex business requirements into software solutions. 

• Good experience on high availability, observability and structured logging 

• Appreciation for detailed source code documentation and organized code structuring 

• Software deployment pipelines and best practice (CI/CD) 

• Excellent knowledge of computer algorithms and solid computer science fundamentals  

Qualifications:  

• Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science preferred) or comparable 

Language(s):   

• English  

• French is a plus  

 Our Technology stack:  

• Web framework: Rails 5 , Django, flask, fastapi 

• Mobile: Android Kotlin/Java 

• Background task: Sidekiq , Celery, RabbitMQ 

• Front-end: ActiveAdmin, VueJS, Angular  

• API: Grape, Devise , DRF, FastApi 

• TDD: RSpec , PyTest 

• Search: Thinking Sphinx  

• Storage: MySQL, Mongo, Cassandra, Redis  

• Source Control: Gitlab selfhosted for git and CI/CD  

• Deployment: Capistrano, Ansible  

• Fresh Ideas Always welcome! 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

Job Title:  Software Engineer L3 (Rails)

Department: Digital

Reporting line: Software Engineering Manager

Location: Berlin, Germany

Job Grade: 16 (Mid-Senior)

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

We are looking for a full-stack software engineer to join our digital team and help us to deliver affordable solar power to emerging markets. If you are confident in the Rails world and if you want to create real, positive impact with your work, please reach out to us.

This position offers a great opportunity to directly contribute to the success of a mission driven company with social and environmental impact. You will work closely with our stakeholders and users in Africa and beyond.

Our small, self-organized, distributed team (Kampala / Berlin / Nairobi) develops the backbone of our operations, which we also provide to other businesses in the PAYGo sector as Software as a Service – see https://paygee.com.

Our Stack

• Rails 5, Sidekiq, ActiveAdmin, Grape, Devise, RSpec, Thinking Sphinx
• JavaScript VueJS, Angular
• Databases MySQL, Mongo, Cassandra, Redis
• Gitlab selfhosted for git and CI/CD
• Deployment: Capistrano
• Fresh Ideas Always welcome!

Key Responsibilities

• Participate in the software planning sessions, together with product managers and engineers to discuss delivery time estimates, risks and key practical considerations such as technical debt, feasibility at scale etc.
• Own initiative and complete it from start to finish, provide guidance to other engineers and deliver a complete solution subject to all engineering best practices, timeline considerations and potential dependencies in the software with no supervision.
• Represent technical team in business conversations and work closely with stakeholders to deliver solutions which fit the needs of the business and provide fairly accurate effort estimates and risk assessment
• Participate in Peer-Review, ensuring high quality software solutions with a minimum of bugs and unforeseen side-effects
• Participate and strongly contribute to architectural discussion on important areas of software that impact performance and reliability of our software. Identify and communicate risk in approaches or implementation details, technical debt, assumptions, etc.
• Contribute to change of processes, adoption of best industry practices and mentor junior engineers and provide technical guidance
• Provide support where engineering intervention is required (e.g. due to bugs or performance problems)

Qualifications 

• Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science are preferred)
• 4+ years of practical experience in software engineering
• Programming language proficiency in Ruby and Rails and front-end/JavaScript frameworks (React, Agular, Vue)
• HTML4/5, CSS3, AJAX along with strong knowledge of DOM TDD in Ruby/Rails
• Experience creating and maintaining scalable web applications: Background Jobs, Event Queues, Containerization, Linux
• Experience on high availability, observability and structured logging
• API design to scale in Ruby (REST, GraphQL, etc.)
• Good knowledge of Databases (MySQL) and object relational mappers (ActiveRecord) and their implementation design patterns
• Appreciation for detailed source code documentation and organized code structuring
• Software deployment pipelines and best practice (CI/CD)
• Excellent knowledge of computer algorithms and solid computer science fundamentals
• Excellent written and verbal communication skills in English

Desired Skills & Experience

• 5 years of experience in developing large production grade web applications with Ruby on Rails
• Forward thinking with ability to recognize the impact of technology in business
• Strong software engineering and architectural patterns background (MVC, MVP, CQRS, DDD, SOLID, hexagonal, Microservices)
• Knowledge of container orchestration using Kubernetes (and associated tools such as Kops, Ksync, Telepresence, Terraform...), is a strong advantage
• Server backend management experience (Linux, MySQL, Systemd, Apache, Nginx, etc.)
• Good knowledge of web application security
• Knowledge of Amazon Web Services (AWS) and its services, such as, but not limited to, EC2, RDS, EBS, S3, Lambda functions

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!  

Department: Customer Finance 

Reporting Line: Collections Manager         

Location: Nairobi, Kenya

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

The Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.

Responsibilities

• Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure

Knowledge and skills 

Experience:

• Experience in customer relationship management 
• Team player 
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for the role and EEA’s mission to plug in the world.

Qualifications:

• Holder of Bachelor’s Degree in Business Administration or any other related field
• 1-year Previous experience in loan recovery preferably in a call center setting.

Language(s): 

• English
• Kiswahili

 Technology:

• Experience in technology required for the role

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title:  Software Engineering Manager 

Department: Digital 

Reporting line:  Head of Software Engineering 

Location: Berlin 

Job Grade: 17 

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

EEA is looking for a talented, self-starting tech lead to join the team to help deliver affordable solar power and financial services across Africa. This position offers a great opportunity to work alongside an elite team of engineers and business professionals and directly contribute to the success of a mission driven company with social and environmental impact. Candidates will get the opportunity to work in a diverse technology stack at scale and lead the evolution of at least one of our software products. 

Responsibilities  

• Line management of a sub-set of the software development team (4-6 direct reports). 

• Contract management with external developers(freelancers) in collaboration with Head of Software Engineering 

• Work with engineering tech-lead to put in place clear performance management framework and provide actionable feedback and goals for the technical team 

• Grow and develop software engineers 

• establish upskilling and training path, growth path 

• Structured coaching and mentorship plan 

• Institute processes to address performance gaps and ensure the team is technically competent 

• Together with tech-lead, ensure effective onboarding of new engineers 

• Recruit software team for their pillar and maintain a pipeline of candidates 

• Together with tech leads, resource Management to align with key delivery milestones 

• Actively participate and understand the ROI of engineering efforts, understand the value creation and the priorities to the business.  

• Contributing to team culture (within the product team and broader digital team) 

• Communication 

• Technical excellence and knowledge sharing 

• Team bonding 

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.   

We believe that great leaders:  

• Deliver ambitious results: As a high-performing and accountable leader, you create an environment enabling effective action and bold decisions which contribute to successful delivery of results.  

• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.  

• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.  

• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.  

• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.  

Knowledge and skills    

Experience:  

• At least 7 years of relevant experience of which 2 is in leadership role, with proven track record of leading a high performing engineering team 

• Experience in resource management and capacity planning 

• Practical and thorough understanding of the various software development methodologies, their application in different contexts and trade-offs 

• Experience in hiring, onboarding and maintaining pipeline of engineers. Demonstrated ability to create suitable conditions to retain talent 

• Knowledge of developer productivity tools and performance frameworks (DORA, SPACE, DevEx..) in the software space 

• Ability to identify and address process gaps, culture issues and conflicts  

• Hands-on, senior level competency of full-stack software development using relevant front and backend frameworks 

• Entrepreneurial and forward thinking with ability to recognize the impact of technology in business 

• Appreciation for detailed source code documentation and organized code structuring 

• Software deployment pipelines and best practice (CI/CD) 

• Excellent knowledge of computer algorithms and solid computer science fundamentals  

Qualifications:  

• Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science preferred) or comparable 

Language(s):   

• English  

• French is a plus  

 Our Technology stack:  

• Web framework: Rails 5 , Django, flask, fastapi 

• Mobile: Android Kotlin/Java 

• Background task: Sidekiq , Celery, RabbitMQ 

• Front-end: ActiveAdmin, VueJS, Angular  

• API: Grape, Devise , DRF, FastApi 

• TDD: RSpec , PyTest 

• Search: Thinking Sphinx  

• Storage: MySQL, Mongo, Cassandra, Redis  

• Source Control: Gitlab selfhosted for git and CI/CD  

• Deployment: Capistrano, Ansible  

• Fresh Ideas Always welcome! 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

Job Title: Technical Manager

Department: Commercial

Reporting Line: Head of Commercial

Location: Maputo Mozambique

Job Grade: 15

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGO) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), 2.5 million customers and more than 12.5 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

Job Purpose/Mission

ENGIE Energy Access Mozambique is seeking a Technical Manager to lead the technical deployment of solar business systems. This role involves business development and managing the technical implementation of energy solutions while working with a team of installation and maintenance technicians, ensuring successful deployment and maintenance of systems in compliance with health, safety, and environmental (HSE) standards. The scope of work includes system sizing, system commissioning, troubleshooting and evaluating future technologies.

Responsibilities

Technical

• Lead and manage design and electrical engineering for solar projects throughout the lead creation and execution stages

• Configure PV systems based on site conditions and customers’ needs and expectations.

• Manage electrical works such as installation and maintenance of solar energy systems.

• Schedule, Coordinate and Inspect electrical installations and maintenance activities.

• Troubleshoot and resolve technical issues to ensure the optimal performance of solar energy systems.

• Train and support installation and maintenance technicians, promoting best practices, quality assurance checks and continuous improvement.

Health, Safety, and Environmental (HSE):

• Ensure all installation and maintenance activities comply with HSE regulations and company policies.

• Conduct regular safety audits and risk assessments to identify and mitigate potential hazards

• Promote a culture of safety within the team, ensuring all team members are aware of and adhere to HSE protocols.

• Develop and implement HSE training programs for the team.

• Investigate and report any HSE incidents and implement corrective actions to prevent recurrence.

Team Management

• Lead and motivate a team of sales, installation, and maintenance professionals.

• Set performance goals and provide regular feedback and coaching to team members.

• Foster a positive and collaborative team environment, encouraging innovation and high performance.

• Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.

• Represent the company at industry events, conferences, and meetings.

Sales Strategy:

• Develop and execute comprehensive sales strategies to drive the adoption of solar energy solutions.

• Identify and pursue new business opportunities to expand the customer base.

• Build and maintain strong relationships with key clients and stakeholders.

• Monitor and analyze market trends to identify new sales opportunities and adapt strategies accordingly.

• Prepare and present sales reports, forecasts, and performance metrics to senior management

Minimum Qualifications:

• Bachelor’s degree in engineering, or a related field.

• Experiences in sales/business development is an added advantage

• Registered & Certified with the DNE (Direcao Nacional de Energia) (mandatory)

• Minimum 3 (Three) years of experience working in the Energy Sector specifically High Voltage electrical & Solar installations and maintenance.

• Proven experience in sales and technical management, preferably in the renewable energy sector.

• Basic knowledge of the PAYGO technology

• Basic understanding of Health & Safety Requirements while dealing with High Voltage installations

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Ability to develop and implement effective sales strategies.

• Technical knowledge of solar energy systems and installation processes.

• Languages: Portuguese (fluent) and English (fluent)

What We Offer:

• Hands-on experience in project management and training coordination within a leading solar energy company.

• Mentorship and professional development opportunities.

• A collaborative and supportive work environment.

• The chance to contribute to meaningful projects that impact communities through sustainable energy solutions.

ENGIE Energy Access is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Country Director

Department: Country Team

Reporting Line: Regional Country Director

Location: Cotonou, Benin

Job Grade: 20

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Benin), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job  Purpose/Mission 

ENGIE Energy Access (EEA) is looking for an experienced and mission-driven leader to for our operations in Benin. You should be hungry to make an ambitious pitch for a scaled and sustainable model for our successful solar home system (SHS) and nascent mini-grid products in the Benin market. You have the skills and passion to take an already high-performing team to new heights, and to solidify our market-leader status as we break into new verticals and optimize our business model over the coming years.

As the Country Director in Benin, you are ultimately accountable in country for all aspects of EEA Benin’s work including SHS and mini-grids. You will own the opportunity of leading and growing a high-performing team of over 200 (including a young and vibrant leadership team) and further scaling and diversifying our business by building out the operations for optimal geographical coverage of Benin, consolidating and leading our mini-grid business, developing government relationships, and ensuring the business’s long-term strategic and financial sustainability.

Responsibilities:
Strategy Development and Implementation

• Develop and implement the multi-year strategic vision and annual country business plan, aligned to the overall EEA strategic plan for both Solar Home Systems and Mini-grids.
• Drive business model innovations/evolutions that result in improved customer engagement, better repayment, and reduced bad debt for both SHS and mini-grid businesses.
• Iterate and create a country-centric business model that has the ability to acquire hundreds of thousands of customers on an annual basis while driving to YoY profitability growth.
• Gather insights to inform scalable, profitable, and sustainable commercialization strategies in subsequent years.
• Participate in business development projects by contributing all necessary data and validating assumptions.
• Continuously monitor company performance, product fit and pricing, marketing, sales, distribution, portfolio health, technical integration, and service with potential partners, as well as customer experience and country-specific customer insights.
   

Leadership and Management

• Provide strong, visible, and inspirational leadership to Benin’s management team including SHS and mini-grid leaders thereby delivering bottom line business results.
• Build a world class team that loves what they do and embodies our culture.
• Build a culture of performance and accountability to execute against goals.
• Lead management team in the resolution of operational challenges and contribute towards the creation of new and innovative solutions.
• Lead the development of a sustainable team structure to support the operational requirements of the business.
• Oversee the recruitment, development, retention, and engagement of all team members in Benin in collaboration with the HR department.
• Act as custodian of succession plan development and implementation to support the growth of people within the organization.
• Lead, coach, and mentor direct reports to foster personal growth and teamwork.
• Manage the administration of direct reports through the approval of leave, subsistence, and travel expenses.

Finance Management and Operations Oversight

• Manage the country P&L for Solar Home System and mini-grid businesses, drive performance, challenge spend, and lead changes to deliver higher value.
• Own and manage Country performance management dashboard and financial model for both SHS and mini-grid.
• Provide oversight in financial management matters of the country operations, ensuring compliance with the overall company’s procedures and external best practice as well as donor and regulatory requirements.
• Develop and effectively execute the country resource allocation plan, using insights and a focus on opportunities, priorities, and capabilities for business growth.
• Monitor cash flow to ensure effective cash management.
• Oversee all operations in Benin including construction of mini-grid sites, development of SHS distribution networks, inventory management, etc. to ensure successful completion of projects, protect health and safety, and reduce loss.   
• Monitor operational risks through the management of a comprehensive risk framework to assess risks and devise risk mitigation plans.

Health, Safety, and Security

• Responsible for Health, Safety, and Security for all activities in the country.
• Champion and maintain a culture of Health, Safety, and Security compliance, ensuring accountability throughout the organization for the safety of our staff and contractors.
• Accountable for ensuring compliance by all teams in Benin to all EEA and ENGIE Group Health, Safety, and Security requirements.
• Accountable for ensuring compliance by all teams in Benin to EEA and ENGIE Group Cyber Security requirements.

Ethics

• Adhere strictly to Engie's Ethics Charter, encompassing ethical conduct, conflict resolution, compliance with laws and regulations, and anti-wrongdoing standards.
• Demonstrate ethical leadership by upholding the highest standards of integrity, corporate responsibility, and ethics, ensuring compliance with internal policies and external regulations.
• Oversee the implementation and enforcement of ethics policies, report any violations promptly to the CEO and Head of Ethics, actively engage in ethics training, advocate a zero-tolerance stance against unethical behavior, and foster a culture promoting ethical conduct within the organization.
• Ensure accurate financial and audit reporting and that all potential contractors complete an ethics due diligence.

Stakeholder Management

• Locate, initiate, develop, and execute on key partnerships initiatives that can assist in distribution, branding, customer acquisition, and scale.

• Own and ensure that EEA Benin maintains productive relations with all external stakeholders and partnerships (i.e., telcos, government, tax authorities, industry organizations, banks, multilaterals, donors, etc.)
• Represent the country programs to authorities, donors, partners, and other relevant forums.

• Engage with Group Executives on country operational matters and in the provision of input into high level strategy.
• Participate in Country Board meetings and engage with shareholders and local chairpersons.

• Strengthen EEA’s position nationally and regionally.
• Leverage and collaborate with global team and other country leads for insight and support.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and skills 

 Experience:

• 12-15 years in a senior leadership role in a growing business of a reasonable size in B2B and B2C contexts
• Strong GM experience, P&L responsibility, and orientation
• Sales, Marketing and Consumer-oriented
• Multi-channel sales distribution experience e.g., door to door, in-house retail, third party retail, partnerships, Telesales)
• Experience representing a large and leading commercial multinational entity to both internal and external partners and authorities
• Government and Labor stakeholder engagement experience
• Experience of managing budgets and multiple stakeholder’s contracts
• Proven commitment to accountability practices and knowledge of quality assurance systems
• Experience with rural African Markets and financial services highly beneficial
• Experience with sales oriented integrated operations in renewable energies sectors is preferred
• Outstanding analytical skills and ability to synthesize analysis into practical strategy recommendations.
• Understanding of asset & non-asset based business models and economics.
• Experience with multi-entity governance.

Qualifications:

• A holder of a minimum master’s degree in Business Administration or equivalent in a relevant field

Language(s): 

• English
• French

 Technology:

• Experience in technology required for the role.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

1. À propos d’ENGIE

ENGIE est le plus grand producteur indépendant d'électricité au monde et l'un des principaux acteurs du gaz naturel et des services énergétiques. Le groupe a plus de 50 ans d'expérience sur le continent africain et a la capacité unique d'implémenter des solutions intégrées tout au long de la chaîne de valeur énergétique, de la production d'électricité centralisée aux solutions hors réseau (systèmes solaires domestiques, mini-réseaux) et aux services énergétiques. ENGIE Africa compte presque 4 000 employés, possède une capacité de production d’électricité de 3,15 GW, en exploitation ou en construction, et occupe une position de leader sur le marché décentralisé de l’énergie fournissant de l’énergie propre à plus de 4 millions de personnes par le biais d’installations solaires domestiques et de micro-réseaux locaux.

ENGIE PowerCorner est le développeur et opérateur de mini-réseaux du Groupe ENGIE qui fournit une électricité renouvelable, fiable et abordable, ainsi que des services énergétiques innovants, aux populations hors-réseaux des zones rurales en Afrique. Pour ce faire, nous utilisons une combinaison d’innovations clées : des unités de production d’électricité renouvelables solaires standardisées, un mini-réseau autonome combiné à des compteurs intelligents, et la technologie de paiement mobile.

Périmètre de Responsabilités

Les responsabilités listées ci-dessous sont celles pour lesquelles vous avez été recruté et que vous devrez assumer pour ENGIE Energy Access Bénin. Ces dernières sont sujettes à changement à tout moment.

Rapportant au Responsable de l’Entrepôt et du Transport de ENGIE Energy Access Bénin, le Technicien d’Assemblage aidera à la bonne gestion des opérations au sein d’une start-up dynamique qui évolue aux frontières de l’énergie renouvelable et des technologies de paiement mobile.

Responsabilités principales

• Aider au chargement des livraisons à l’entrepôt et des livraisons aux points de vente ;
• Effectuer un contrôle minutieux et de qualité du stock à l’arrivée et au départ ;
• Effectuer l’assemblage des produits SmartLife à travers le logiciel prévu à cet effet ;
• Être méticuleux lors de l’assemblage des équipements afin de minimiser les erreurs ;
• Être proactif et enthousiaste dans la détection des erreurs et les remonter à sa hiérarchie ;
• Être alerte et responsable en vue d’assurer la sécurité de vos collègues de travail
• Maintenir en bon état le stock de l’entrepôt et éviter qu’il ne soit endommagé, perdu ou dérobé ;
• Avoir une bonne connaissance de nos produits : les détails, les caractéristiques, les prix etc. ;
• Participer aux inventaires, aux audits et aux rapprochements ;
• Participer activement à la classification et au rangement des kits ;
• Améliorer continuellement ses connaissances sur les produits et ses compétences en matière de maintenance ;
• Prendre soin des ordinateurs et de tout l’équipement mis à disposition. 

Responsabilités techniques

• Soutenir le processus de remise à neuf du produit SmartLife ;
• Effectuer le tri et la remise à neuf de tous les accessoires SmartLife ;
• Identifier les produits défectueux en collaboration avec les Conseillers Points Services en vue de les réparer ;
• Effectuer des enregistrements précis, des rapports sur la qualité du produit dans l’inventaire quotidien des produits SmartLife reconditionnés et saisir des informations précises dans le logiciel dédié. 

Postulez

Vous vous êtes reconnu(e) dans cette offre ?

Déposez votre dossier à l’adresse : recrutement.benin_eea@engie.com 

Constitution du dossier de candidature :

• Un Curriculum Vitae détaillé au format PDF et sous la forme de NOM+ Prénoms.
• Une lettre de motivation adressée à la Responsable des Ressources Humaines.

Nous remercions tous les candidats de leur intérêt, mais en raison du grand volume de candidatures que nous recevons, seuls les candidats présélectionnés seront contactés.

ENGIE est un employeur engagé dans la diversité, l’égalité des chances et la création d’un environnement inclusif pour tous. Toutes les candidatures sont examinées en fonction des besoins de l’entreprise, des exigences du poste et des qualifications individuelles, sans aucun égard quant à l’origine, l’âge, le patronyme, l’identité, l’orientation ou la préférence sexuelle, la religion, la situation familiale, l’état de santé, le handicap, les opinions politiques, les engagements syndicats ou encore la citoyenneté. Nos différences font notre force !

#ActWithENGIE

1. À propos d’ENGIE

ENGIE est le plus grand producteur indépendant d'électricité au monde et l'un des principaux acteurs du gaz naturel et des services énergétiques. Le groupe a plus de 50 ans d'expérience sur le continent africain et a la capacité unique d'implémenter des solutions intégrées tout au long de la chaîne de valeur énergétique, de la production d'électricité centralisée aux solutions hors réseau (systèmes solaires domestiques, mini-réseaux) et aux services énergétiques. ENGIE Africa compte presque 4 000 employés, possède une capacité de production d’électricité de 3,15 GW, en exploitation ou en construction, et occupe une position de leader sur le marché décentralisé de l’énergie fournissant de l’énergie propre à plus de 4 millions de personnes par le biais d’installations solaires domestiques et de micro-réseaux locaux.

www.engie-energyaccess.com

2. Mission de l’emploi

Le Conseiller Point Services aide à la bonne gestion du point services en fournissant un service client avant et après-vente efficace aux clients. Il/elle s’occupe de la gestion des stocks sur le point services et sur le terrain. Il/elle fournit un reporting régulier sur les différents indicateurs relatifs à son poste.

3. Responsabilités

1- Satisfaction clientèle

Assurer une bonne satisfaction client en fournissant un excellent service client en tout temps, en répondant aux questions et plaintes, en diagnostiquant les problèmes techniques et en procédant aux échanges de matériels si nécessaire.

2- Feedbacks clients / Produits

Aider à recueillir les feedbacks clients sur la qualité de nos produits, les remonter et aider au développement et amélioration des produits en effectuant des tests et des enquêtes.

3- Animations commerciales

Contribuer à l’animation commerciale, en support du Marketing et travailler sur la visibilité du point services dans sa localité.

4- Gestion du stock et de la disponibilité des Kits au Point Services, auprès des

CCS* (*Conseillers Confort Solaire) et Points relais

Superviser et surveiller l’arrivée des kits et leur sortie de l’inventaire sur le territoire du Point Services, fournir des rapports réguliers sur l’inventaire des kits et renseigner les bases des données adéquates.

5- Accompagnement des CCS

Répertorier les clients en situation d’impayés dans la base de données et mettre à disposition la liste aux CCS | Orienter les clients potentiels vers les CCS géographiquement proches (après consultation des Chefs de vente & Chefs de vente adjoint) et leur donner du support, si nécessaire, dans les divers processus. Les informer et les suivre régulièrement sur les techniques de suivi client | Former les CCS sur l’installation et l’utilisation de FenixGo | Participer au debrief avec les équipes terrain et remonter les informations utiles à partager.

            Qualifications :

• Avoir au moins 2 à 5 ans d’expérience dans le domaine de la relation client
• Disposer d’un BAC+2/3 en Gestion des Entreprises, Gestion Commerciale, Marketing et Action commerciale ou tout autre diplôme équivalent

Qualités professionnelles & humaines :

• Connaître les produits de l’entreprise, sa stratégie et son organisation ; les techniques de communication orale et écrite et les concurrents & les partenaires éventuels
• Avoir une connaissance en Management d’équipe
• Maîtriser la gestion de stock ; les logiciels bureautiques (MS Word, MS Excel) et les outils de reporting et les techniques d’accueil clientèle et de communication
• Capacité à analyser des données qualitatives et quantitatives et à analyser les produits
• Créativité et sens de l’innovation
• Rigueur et dynamisme
• Diplomatie et sens du relationnel
• Polyvalence et force de proposition
• Bonne maîtrise de la langue Française ; l’Anglais serait un atout

Postulez

Vous vous êtes reconnu(e) dans cette offre ?

Déposez votre dossier à l’adresse : recrutement.benin_eea@engie.com avec en objet ‘’CPS02’’.

Constitution du dossier de candidature :

• Un Curriculum Vitae détaillé au format PDF et sous la forme de NOM+ Prénoms.
• Une lettre de motivation adressée à la Responsable des Ressources Humaines.

Date limite de dépôt des dossiers : Vendredi 01er Mars 2024 à 17h.

Nous remercions tous les candidats de leur intérêt, mais en raison du grand volume de candidatures que nous recevons, seuls les candidats présélectionnés seront contactés.

ENGIE est un employeur engagé dans la diversité, l’égalité des chances et la création d’un environnement inclusif pour tous. Toutes les candidatures sont examinées en fonction des besoins de l’entreprise, des exigences du poste et des qualifications individuelles, sans aucun égard quant à l’origine, l’âge, le patronyme, l’identité, l’orientation ou la préférence sexuelle, la religion, la situation familiale, l’état de santé, le handicap, les opinions politiques, les engagements syndicats ou encore la citoyenneté. Nos différences font notre force !

#ActWithENGIE