SAP Service Delivery Manager (M/F)

The GET program aims to deliver the future business and IT core model with a central “one ERP / One ARIBA / One MDG” platform. The functional context of the program covers a set of functional areas including accounting, controlling and procurement as main areas, recently extended to Business modules.

The GET program offers a unique opportunity to onboard on one of the most ambitious and strategic Enterprise transformation programs with a very high IT footprint with S/4 & SAP ARIBA as central IT components. Innovation is at the heart of GET Program with an ambition to implement a best in class processes & solution.

The Service Delivery Manager  is proposed to reinforce GET IT Team, and within the GET IT OPERATIONS Team, be accountable for all RUN activities.

This role will be N-2 to GET IT Lead and directly reporting to the GET IT Operations Lead.

Job Responsibilities:

• Accountable for all RUN activities of GET Applications (S4, MDG, ARIBA, SAC, …), including evolutive maintenance (Note : the RUN is delivered by GBS IT, who is responsible of all the operational activities)
• Define & control RUN SLA (from GBS IT)
• Lead RUN Steering Committee
• Define RUN budget & charging model, challenge & control costs
• With GBS IT, ensure & monitor SLA with external partners
• Ensure industrialization & automation, especially thanks to innovation (DevOps, Agile, AI, …)
• Monitor users satisfaction & define associated action plan
• Ensure compliance with ENGIE Rules (internal control, cybersecurity, DRP, Data privacy) in coordination with the Infrastructure & tech lead
• Manage the contracts of service providers, in interaction with the Vendor Management Office
• Drive special RUN projects (retrofits, upgrades, business reorganizations, …)
• Secure transition to RUN for each roll out
• Accountable for Release Management (schedule releases, environment usage, release lifecycle, …)

Position requirements

• Senior position that require significant experience in SAP Service Delivery Management, especially for large & international SAP applications
• Ability to lead in matrixial organizations
• Fluent English (oral/written)
• Leadership, experience in transverse management and large team cross coordination
• Experience of working in project management mode
• Rigorous, able to find the right balance between industrialization & day-to-day requirements
• The ability to work independently and as part of a multi-disciplinary team is essential
• Team spirit