SAP Service Delivery Manager (M/F)
Posting date : 28/11/2023
Requisition ID : 17543
The GET program aims to deliver the future business and IT core model with a central “one ERP / One ARIBA / One MDG” platform. The functional context of the program covers a set of functional areas including accounting, controlling and procurement as main areas, recently extended to Business modules.
The GET program offers a unique opportunity to onboard on one of the most ambitious and strategic Enterprise transformation programs with a very high IT footprint with S/4 & SAP ARIBA as central IT components. Innovation is at the heart of GET Program with an ambition to implement a best in class processes & solution.
The Service Delivery Manager is proposed to reinforce GET IT Team, and within the GET IT OPERATIONS Team, be accountable for all RUN activities.
This role will be N-2 to GET IT Lead and directly reporting to the GET IT Operations Lead.
Job Responsibilities:
- Accountable for all RUN activities of GET Applications (S4, MDG, ARIBA, SAC, …), including evolutive maintenance (Note : the RUN is delivered by GBS IT, who is responsible of all the operational activities)
- Define & control RUN SLA (from GBS IT)
- Lead RUN Steering Committee
- Define RUN budget & charging model, challenge & control costs
- With GBS IT, ensure & monitor SLA with external partners
- Ensure industrialization & automation, especially thanks to innovation (DevOps, Agile, AI, …)
- Monitor users satisfaction & define associated action plan
- Ensure compliance with ENGIE Rules (internal control, cybersecurity, DRP, Data privacy) in coordination with the Infrastructure & tech lead
- Manage the contracts of service providers, in interaction with the Vendor Management Office
- Drive special RUN projects (retrofits, upgrades, business reorganizations, …)
- Secure transition to RUN for each roll out
- Accountable for Release Management (schedule releases, environment usage, release lifecycle, …)
Position requirements
- Senior position that require significant experience in SAP Service Delivery Management, especially for large & international SAP applications
- Ability to lead in matrixial organizations
- Fluent English (oral/written)
- Leadership, experience in transverse management and large team cross coordination
- Experience of working in project management mode
- Rigorous, able to find the right balance between industrialization & day-to-day requirements
- The ability to work independently and as part of a multi-disciplinary team is essential
- Team spirit