Job Title:

Electrical Technician

Department:

Facility Management

Reporting To:

MEP Supervisor

Site:

ES- 1113

Job Purpose:

 The Data Center Facilities Electrical Technician is responsible for ensuring that all Electrical, ELV, Generators and fire/life safety equipment within the data center is operating at peak efficiency.

This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The Technician serves as an expert technical resource reporting and interacting with onsite Engineers and any third party vendors.

They are expected to be a single focal point for all facility operations within a given data center.

The Technician should be able to support the DC-operations for delivering 99.999% uptime.

This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPSs, PDUs, and building automation systems like BMS, DCIM.

Key Responsibilities:

• Responsible for performing routine building maintenance tasks and Daily visual inspections on major data center equipment.
• Daily checking healthiness of all facilities equipment’s (UPS, LV Panels, Switchgears, Busway systems, BMS, DCIM, Controllers, ELV Systems) and Keeping daily logs and records of all maintenance functions.
• Repair and maintenance work on a wide range of electrical equipment.
• Perform ongoing preventive maintenance and repair work on facility electrical, and ELV systems.
• Maintain, operate all Electrical systems and associated equipment, electrical equipment, building management system.
• Perform facility inspections and report on condition affecting operations
• Troubleshooting and repairing malfunctioning equipment, appliances, and apparatus.
• Create the Job cards in CAFM (FSI) Mobile App as per Site requirements and close the Job cards which Supervisor assigns.
• Responding promptly and efficiently to emergencies calls.
• Prepare and submit summary reports of conditions in buildings and recommend actions to be taken;
• Review and understand equipment and methods of operation, Electrical systems, ELV system, fire/life safety, and other systems.
• Should be able to comply with HSE norms and understand the PTW process.
• Should be able to working in shifts (24X7).
• Should be able to drive the operational requirements with minimum supervision and guidance.
• Should understand the criticality of business uptime to serve the Data center facility operations.
• Comply with all safety procedures and requirements.
• Maintain essential stock of spare parts.
• Support any afterhours building needs and activities as required
• Attend training sessions and seminars.
• Other assigned tasks as requested.

Skills Required:

• Good knowledge of power systems (UPS's, Control Panels, DB’s, Busway systems, Generators)
• Basic knowledge of cooling systems (HVACs, Chillers, Fire and safety, BMS, ELV Systems)
• Working knowledge of UPS systems and associated switch gear and Distribution Panels
• Working knowledge of standby generator systems and associated switch gear.
• Skill in installation, repair and maintenance of all types of electrical system equipment’s and components.

Personal Skills for All Technicians

• Basic English knowledge is required
• Basic Working Knowledge of PC systems, and CAFM Mobile Apps
• Persistent and self-motivated.
• Excellent organizational skills and initiative to learn and take on new responsibilities.
• Ability to work in a fast paced environment with minimal supervision.
• Good problem solving skills and ability to meet demanding time constraints.
• Self-motivated and independent.
• Excels with ambiguous situations as a chance to show leadership
• Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.
• Articulate, friendly, and diplomatic with the ability to negotiate.

Qualifications:

• Diploma/ITI in Electrical and Electronics.
• 3-year Experience in Integrated Data Center Facilities Management Field.
• 2-year Experience in Data Center Electrical Commissioning/Testing field.           

Employee

Manager

Name:

Date:

Signature:

Job Title:

Electrical Technician

Department:

DC Operations

Reporting To:

Electrical Engineer

Site:

ES-

Job Purpose:

The Electrical Technician is responsible for ensuring that all Electrical, ELV, Generators and fire/life safety equipment within the data center is operating at peak efficiency.

This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The Technician serves as an expert technical resource reporting and interacting with onsite Engineers and any third party vendors.

They are expected to be a single focal point for all facility operations within a given data center.

The Technician should be able to support the DC-operations for delivering 99.999% uptime.

This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPSs, PDUs, and building automation systems like BMS, DCIM.

Key Responsibilities:

• Responsible for performing routine building maintenance tasks and Daily visual inspections on major data center equipment.
• Daily checking healthiness of all facilities equipment’s (UPS, LV Panels, Switchgears, Busway systems, BMS, DCIM, Controllers, ELV Systems) and Keeping daily logs and records of all maintenance functions.
• Repair and maintenance work on a wide range of electrical equipment.
• Perform ongoing preventive maintenance and repair work on facility electrical, and ELV systems.
• Maintain, operate all Electrical systems and associated equipment, electrical equipment, building management system.
• Perform facility inspections and report on condition affecting operations
• Troubleshooting and repairing malfunctioning equipment, appliances, and apparatus.
• Create the Job cards in CAFM (FSI) Mobile App as per Site requirements and close the Job cards which Supervisor assigns.
• Responding promptly and efficiently to emergencies calls.
• Prepare and submit summary reports of conditions in buildings and recommend actions to be taken;
• Review and understand equipment and methods of operation, Electrical systems, ELV system, fire/life safety, and other systems.
• Should be able to comply with HSE norms and understand the PTW process.
• Should be able to working in shifts (24X7).
• Should be able to drive the operational requirements with minimum supervision and guidance.
• Should understand the criticality of business uptime to serve the Data center facility operations.
• Comply with all safety procedures and requirements.
• Maintain essential stock of spare parts.
• Support any afterhours building needs and activities as required
• Attend training sessions and seminars.
• Other assigned tasks as requested.

Skills Required:

• Good knowledge of power systems (UPS's, Control Panels, DB’s, Busway systems, Generators)
• Basic knowledge of cooling systems (HVACs, Chillers, Fire and safety, BMS, ELV Systems)
• Working knowledge of UPS systems and associated switch gear and Distribution Panels
• Working knowledge of standby generator systems and associated switch gear.
• Skill in installation, repair and maintenance of all types of electrical system equipment’s and components.

Personal Skills for All Technicians

• Basic English knowledge is required
• Basic Working Knowledge of PC systems, and CAFM Mobile Apps
• Persistent and self-motivated.
• Excellent organizational skills and initiative to learn and take on new responsibilities.
• Ability to work in a fast paced environment with minimal supervision.
• Good problem solving skills and ability to meet demanding time constraints.
• Self-motivated and independent.
• Excels with ambiguous situations as a chance to show leadership
• Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.
• Articulate, friendly, and diplomatic with the ability to negotiate.

Qualifications:

• Diploma/ITI in Electrical and Electronics.
• 3-year Experience in Integrated Data Center Maintenance/Operations.
• 5-year Experience in Electrical Maintenance.             

Employee

Manager

Name:

Date:

Signature:

Job Title:

BMS/DCIM Operator

Department:

DC Operations

Reporting To:

DC Engineer

Site:

ES-

Job Purpose:

     The Data Center Facilities BMS/DCIM Operator is responsible to supervise and control the operation of the building management system (BMS) & Data Center infrastructure Management (DCIM) System and monitor all Electrical, ELV, and fire/life safety equipment, HVAC plant activities of the Data center building services within the data center is operating at peak efficiency. Maintaining and monitoring the level of temperature in equipment’s and trouble notifying against the DCIM alarms. The Operator serves as an expert technical resource reporting and interacting with onsite Engineers and any third-party vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

Key Responsibilities:

• Operates and maintains Building Management System (BMS) for proper function and monitors the DCIM against approved benchmarks to include; HVAC, Lighting, Fire Suppression, Generator, Plumbing, and Electrical
• Carry out routine checks for correct operation of all control equipment as directed by Facility Engineer
• Monitor the operation of the HVAC control systems using the BMS/DCIM to monitor performance.
• Adjust variables and provide adjustment as required to ensure systems are operating correctly within parameters
• Monitor and record values of HVAC systems to build up a database of records to provide data for energy efficiency improvement.
• Communicate all maintenance and repair actions in writing for information to management as required.
• Should follow the Protocols if any unexpected technical difficulties and other problems that may arise at any time.
• Monitors and verifies operation of all BMS/DCIM field devices.
• Adjusts BMS settings and parameters to meet changing conditions, i.e., Load, Environmental, Customer needs, etc.
• Records maintenance data and generates reports as needed.
• Maintains job card documentation for all Alarms or changes to systems and/or equipment.
• Monitors of fire detection alarm system, such as smoke detector, heat detector, sprinkler, and emergency exit, in coordination with Safety Function.
• Monitors of Water tank supply level alarm, air handling unit, fresh air handling unit.
• Monitors and controls the Fire pump system, motors, sewage pump, electrical system, water system in the Data Center building.
• Performs miscellaneous tasks as assigned by his Facility Engineer
• Daily checking healthiness of all facilities equipment’s and keeping daily logs and records of all maintenance functions.
• Create the Job cards in CAFM (FSI) Mobile App as per Site requirements and close the Job cards which Engineer assigns.
• Responding promptly and efficiently to emergencies calls.
• Review and understand equipment and methods of operation, Electrical systems, ELV system, fire/life safety, and other systems.
• Comply with all safety procedures and requirements
• Support any afterhours building needs and activities as required
• Attend training sessions and seminars.
• Other assigned tasks as requested.

Skills Required:

• Working knowledge of Electrical & ELV systems including secondary distribution, HVAC System interior systems
• Ability to read CAD Drawings, single-line diagrams, and rough shop drawings
• Possess strong knowledge in multiple skilled trades (electrical, HVAC, plumbing, etc)
• Requires ability to analyze the operation of various infrastructure systems, determine the cause of problems/malfunctions, and take corrective actions as required
• Trained and experienced in BMS/DCIM operation.
• Vigilant with attention for detail.
• Excellent computer operation skills.
• Ability to deal with emergency situations in a calm manner. Integrity, commitment and courteous.
• Following instructions & Procedures.

Personal Skills

• Good English Communication knowledge is required.
• Good Working Knowledge of PC systems, and CAFM Mobile Apps
• Persistent and self-motivated.
• Excellent organizational skills and initiative to learn and take on new responsibilities.
• Ability to work in a fast-paced environment with minimal supervision.
• Good problem-solving skills and ability to meet demanding time constraints.
• Self-motivated and independent.
• Excels with ambiguous situations as a chance to show leadership
• Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.
• Articulate, friendly, and diplomatic with the ability to negotiate.

Qualifications:

• 2-3 year BMS/DCIM Operator Experience in Data Center Maintenance/Operations.
• 5+ year Total Experience in BMS/DCIM.          

Other Requirements:

• DC certifications will be an added advantage.
• Experienced in Microsoft Applications (Office, Excel, Word, Outlook)

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

BMS/DCIM Operator

Department:

DC Operations

Reporting To:

DC Engineer

Site:

ES-

Job Purpose:

     The Data Center Facilities BMS/DCIM Operator is responsible to supervise and control the operation of the building management system (BMS) & Data Center infrastructure Management (DCIM) System and monitor all Electrical, ELV, and fire/life safety equipment, HVAC plant activities of the Data center building services within the data center is operating at peak efficiency. Maintaining and monitoring the level of temperature in equipment’s and trouble notifying against the DCIM alarms. The Operator serves as an expert technical resource reporting and interacting with onsite Engineers and any third-party vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

Key Responsibilities:

• Operates and maintains Building Management System (BMS) for proper function and monitors the DCIM against approved benchmarks to include; HVAC, Lighting, Fire Suppression, Generator, Plumbing, and Electrical
• Carry out routine checks for correct operation of all control equipment as directed by Facility Engineer
• Monitor the operation of the HVAC control systems using the BMS/DCIM to monitor performance.
• Adjust variables and provide adjustment as required to ensure systems are operating correctly within parameters
• Monitor and record values of HVAC systems to build up a database of records to provide data for energy efficiency improvement.
• Communicate all maintenance and repair actions in writing for information to management as required.
• Should follow the Protocols if any unexpected technical difficulties and other problems that may arise at any time.
• Monitors and verifies operation of all BMS/DCIM field devices.
• Adjusts BMS settings and parameters to meet changing conditions, i.e., Load, Environmental, Customer needs, etc.
• Records maintenance data and generates reports as needed.
• Maintains job card documentation for all Alarms or changes to systems and/or equipment.
• Monitors of fire detection alarm system, such as smoke detector, heat detector, sprinkler, and emergency exit, in coordination with Safety Function.
• Monitors of Water tank supply level alarm, air handling unit, fresh air handling unit.
• Monitors and controls the Fire pump system, motors, sewage pump, electrical system, water system in the Data Center building.
• Performs miscellaneous tasks as assigned by his Facility Engineer
• Daily checking healthiness of all facilities equipment’s and keeping daily logs and records of all maintenance functions.
• Create the Job cards in CAFM (FSI) Mobile App as per Site requirements and close the Job cards which Engineer assigns.
• Responding promptly and efficiently to emergencies calls.
• Review and understand equipment and methods of operation, Electrical systems, ELV system, fire/life safety, and other systems.
• Comply with all safety procedures and requirements
• Support any afterhours building needs and activities as required
• Attend training sessions and seminars.
• Other assigned tasks as requested.

Skills Required:

• Working knowledge of Electrical & ELV systems including secondary distribution, HVAC System interior systems
• Ability to read CAD Drawings, single-line diagrams, and rough shop drawings
• Possess strong knowledge in multiple skilled trades (electrical, HVAC, plumbing, etc)
• Requires ability to analyze the operation of various infrastructure systems, determine the cause of problems/malfunctions, and take corrective actions as required
• Trained and experienced in BMS/DCIM operation.
• Vigilant with attention for detail.
• Excellent computer operation skills.
• Ability to deal with emergency situations in a calm manner. Integrity, commitment and courteous.
• Following instructions & Procedures.

Personal Skills

• Good English Communication knowledge is required.
• Good Working Knowledge of PC systems, and CAFM Mobile Apps
• Persistent and self-motivated.
• Excellent organizational skills and initiative to learn and take on new responsibilities.
• Ability to work in a fast-paced environment with minimal supervision.
• Good problem-solving skills and ability to meet demanding time constraints.
• Self-motivated and independent.
• Excels with ambiguous situations as a chance to show leadership
• Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.
• Articulate, friendly, and diplomatic with the ability to negotiate.

Qualifications:

• 2-3 year BMS/DCIM Operator Experience in Data Center Maintenance/Operations.
• 5+ year Total Experience in BMS/DCIM.          

Other Requirements:

• DC certifications will be an added advantage.
• Experienced in Microsoft Applications (Office, Excel, Word, Outlook)

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature:

Job Title:

Helpdesk Operator

Department:

Reporting To:

CAFM and Contact Center Manager

Site:

Job Purpose:

Operates the helpdesk by receiving requests, resolving and allocating accordingly.

Key Responsibilities:

• Utilize and operate the CAFM & Helpdesk system
• Receive calls and determine, category, type and response.
• Enter the details of the request on the Helpdesk system
• Advise the caller of when to expect a first line of response
• Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate
• Be aware of multiple calls regarding the same issue and advise accordingly
• As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller
• In the event of a further untimely delay, escalate to concerned parties and inform the caller
• If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed
• Closes the loop with the end user to their satisfaction
• Carries out telephone surveys
• Any other customer facing activity as instructed
• Support in CAFM and other technology related activities.
• Logs and resolves CAFM related requests
• Support in data management tasks and other tasks given by Management

Skills Required:

• Strong organizational skills, interpersonal skills and a positive attitude
• Strong verbal and written communication skills
• Proven skills related to the position
• Strong communication and interpersonal skills
• Ability to delegate tasks and supervise others
• Great multi-tasking abilities and attention to detail

Qualifications:

• Degree in Information Technology or equivalent experience
• Has Helpdesk experience
• Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook
• Technology savvy, with interest in IT & Systems
• Approx. 3 plus years related experience

Other Requirements:

Scope and Limits of Authority: 

Job Title:

Cleaner (Skilled)

Department:

Operations

Reporting To:

Supervisor

Site:

ES-      

Job Purpose:

Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning debris from sidewalk.

Key Responsibilities:

• Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.
• Gather and empty trash.
• Service, clean, and supply restrooms.
• Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
• Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
• Notify managers concerning the need for major repairs or additions to building operating systems.
• Requisition supplies and equipment needed for cleaning and maintenance duties.
• Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as banquets and meetings.
• Spray insecticides and fumigants to prevent insect and rodent infestation.
• Clean and polish furniture and fixtures.
• Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
• Dust furniture, walls, machines, and equipment.
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
• Steam-clean or shampoo carpets.

QSHE

• Take reasonable care of your own health and safety and not to put othe persons – fellow employees and members of the public – at risk by what you do or don’t do in the course of your work.
• Cooperate with any compay efforts to improve health and safety at work.
• Comply with any reasonable instruction given to you in the interest of health and safety or welfare.
• Report and accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work.
• Ability to follow oral and written instructions.

SKILLS REQUIRED:

• Excellent communication and interpersonal skills.
• Demonstrated ability to prioritize and perform multiple tasks simultaneously.
• Outstanding customer service skills.
• Proven ability to work effectively individually and with a team.
• Ability to follow oral and written instructions.

Qualifications:

• Secondary School Certificate

Other Requirements:

• Good communication and coordination skills are essential. Personable & friendly, hardworking, outgoing with a dedicated mind set, customer focused with a team player mentality.

Job Title:

HVAC Technician

Department:

Operations

Reporting To:

Mechanical/HVAC Engineer

Site:

ES-

Job Purpose:

The Data Center Facilities HVAC Technician is responsible for ensuring that all Mechanical, Plumbing, HVAC equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The Technician serves as an expert technical resource reporting and interacting with onsite Engineers and any third-party vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

Key Responsibilities:

• Responsible for performing routine building maintenance tasks and Daily visual inspections on major data center equipment.
• Daily checking healthiness of all facilities equipment’s and keeping daily logs and records of all maintenance functions.
• Repair and maintenance work on a wide range of HVAC (DDC, BMS, Control system), Plumbing & ELV equipment.
• Perform ongoing preventive maintenance and repair work on facility Mechanical systems.
• Maintain, operate all Mechanical/HVAC related systems and associated equipment, Mechanical equipment, building management system.
• Perform facility inspections and report on condition affecting operations
• Troubleshooting and repairing malfunctioning equipment, appliances, and apparatus.
• Create the Job cards in CAFM (FSI) Mobile App as per Site requirements and close the Job cards which Engineer assigns.
• Responding promptly and efficiently to emergencies calls.
• Prepare and submit summary reports of conditions in buildings and recommend actions to be taken.
• Review and understand equipment and methods of operation, Mechanical systems, ELV system, HVAC system, and other trade related systems.
• Comply with all safety procedures and requirements
• Maintain essential stock of spare parts.
• Support any afterhours building needs and activities as required
• Attend training sessions and seminars.
• Other assigned tasks as requested.

Skills Required:

• Good knowledge of Mechanical systems (Generators, Chillers, Pumps, Motors, Bearings)
• Good knowledge of cooling systems (HVAC, Chillers, VRV, FAHU, IRU, FWU)
• Good Knowledge of ELV Systems (DDC, BMS, Control system)
• Working knowledge of Mechanical systems and associated tools and equipment’s.
• Skill in installation, repair, and maintenance of all types of Mechanical system equipment’s and components.

Personal Skills

• Basic English knowledge is required
• Basic Working Knowledge of PC systems, and CAFM Mobile Apps
• Persistent and self-motivated.
• Excellent organizational skills and initiative to learn and take on new responsibilities.
• Ability to work in a fast-paced environment with minimal supervision.
• Good problem-solving skills and ability to meet demanding time constraints.
• Self-motivated and independent.
• Excels with ambiguous situations as a chance to show leadership
• Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.
• Articulate, friendly, and diplomatic with the ability to negotiate.

Qualifications:

• Technical Diploma Degree or ITI (with minimum 5+ Yrs Experience)
• 1–2-year Experience in Data Center Facilities Management Field.
• 3+ year Total Experience in HVAC field in Facility Management.           

Other Requirements:

• Data Center Certifications will be an added advantage.
• Certified Welder will be an added advantage.

Job Title:

HVAC Technician

Department:

Operations

Reporting To:

Mechanical/HVAC Engineer

Site:

ES-

Job Purpose:

The Data Center Facilities HVAC Technician is responsible for ensuring that all Mechanical, Plumbing, HVAC equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The Technician serves as an expert technical resource reporting and interacting with onsite Engineers and any third-party vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

Key Responsibilities:

• Responsible for performing routine building maintenance tasks and Daily visual inspections on major data center equipment.
• Daily checking healthiness of all facilities equipment’s and keeping daily logs and records of all maintenance functions.
• Repair and maintenance work on a wide range of HVAC (DDC, BMS, Control system), Plumbing & ELV equipment.
• Perform ongoing preventive maintenance and repair work on facility Mechanical systems.
• Maintain, operate all Mechanical/HVAC related systems and associated equipment, Mechanical equipment, building management system.
• Perform facility inspections and report on condition affecting operations
• Troubleshooting and repairing malfunctioning equipment, appliances, and apparatus.
• Create the Job cards in CAFM (FSI) Mobile App as per Site requirements and close the Job cards which Engineer assigns.
• Responding promptly and efficiently to emergencies calls.
• Prepare and submit summary reports of conditions in buildings and recommend actions to be taken.
• Review and understand equipment and methods of operation, Mechanical systems, ELV system, HVAC system, and other trade related systems.
• Comply with all safety procedures and requirements
• Maintain essential stock of spare parts.
• Support any afterhours building needs and activities as required
• Attend training sessions and seminars.
• Other assigned tasks as requested.

Skills Required:

• Good knowledge of Mechanical systems (Generators, Chillers, Pumps, Motors, Bearings)
• Good knowledge of cooling systems (HVAC, Chillers, VRV, FAHU, IRU, FWU)
• Good Knowledge of ELV Systems (DDC, BMS, Control system)
• Working knowledge of Mechanical systems and associated tools and equipment’s.
• Skill in installation, repair, and maintenance of all types of Mechanical system equipment’s and components.

Personal Skills

• Basic English knowledge is required
• Basic Working Knowledge of PC systems, and CAFM Mobile Apps
• Persistent and self-motivated.
• Excellent organizational skills and initiative to learn and take on new responsibilities.
• Ability to work in a fast-paced environment with minimal supervision.
• Good problem-solving skills and ability to meet demanding time constraints.
• Self-motivated and independent.
• Excels with ambiguous situations as a chance to show leadership
• Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.
• Articulate, friendly, and diplomatic with the ability to negotiate.

Qualifications:

• Technical Diploma Degree or ITI (with minimum 5+ Yrs Experience)
• 1–2-year Experience in Data Center Facilities Management Field.
• 3+ year Total Experience in HVAC field in Facility Management.           

Other Requirements:

• Data Center Certifications will be an added advantage.
• Certified Welder will be an added advantage.

• Utilize and operate the CAFM & Helpdesk system
• Receive calls and determine, category, type and response.
• Enter the details of the request on the Helpdesk system
• Advise the caller of when to expect a first line of response
• Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate
• Be aware of multiple calls regarding the same issue and advise accordingly
• As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller
• In the event of a further untimely delay, escalate to concerned parties and inform the caller
• If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed
• Closes the loop with the end user to their satisfaction
• Carries out telephone surveys
• Any other customer facing activity as instructed
• Support in CAFM and other technology related activities.
• Logs and resolves CAFM related requests
• Support in data management tasks and other tasks given by Management

Skills Required:

• Strong organizational skills, interpersonal skills and a positive attitude
• Strong verbal and written communication skills
• Proven skills related to the position
• Strong communication and interpersonal skills
• Ability to delegate tasks and supervise others
• Great multi-tasking abilities and attention to detail

Qualifications:

Degree in Information Technology or equivalent experience

•           Has Helpdesk experience

•         •           Technology savvy, with interest in IT & Systems

•           Approx. 3 plus years related experience