Live Event Technical Coordinator

What You Can Expect

As the Live Event Technical Coordinator based in Houston, TX you will ensure the seamless execution of Microsoft Teams Live events, providing top-tier support to VIP clients, and managing all technical aspects of live broadcasts. Every day, you will play a crucial role in supporting Microsoft Teams meetings and events for large groups of 100+ attendees at ENGIE North America, ensuring meticulous coordination and seamless execution. You will provide real-time technical support, swiftly resolve issues, and deliver exceptional service to guarantee a superior experience for all participants, including VIP clients.

Reporting to the Help Desk Supervisor, your duties and responsibilities encompass:

• Event Coordination: Plan, schedule, and execute Microsoft Teams Live events, ensuring all technical and logistical aspects are covered
• Technical Support: Provide real-time technical support during live events, troubleshooting any issues that arise to ensure a smooth experience for all participants
• VIP Support: Offer dedicated support to VIP clients, ensuring their specific needs are met and providing a high level of customer service
• Training and Guidance: Train presenters and organizers on the use of Microsoft Teams Live events, including best practices for delivering engaging and professional presentations
• Post-Event Analysis: Collect and analyze feedback from events to identify areas for improvement and implement changes for future events
• Documentation: Maintain detailed records of event setups, configurations, and any issues encountered to build a knowledge base for future reference
• Carries out other duties as assigned

What You’ll Bring

• Minimum of a high school diploma and two (2) years of experience servicing Microsoft Teams live events; or a technical degree or certificates in computer science and communication fields, or equivalent work experience.
• Technical Expertise in Microsoft Teams, with a focus on proficiency in live event features and capabilities
• Strong problem-solving skills with the ability to diagnose and resolve technical issues swiftly under pressure
• Excellent communication skills, adept at explaining technical concepts to non-technical users
• Proven customer service experience, particularly in supporting VIP clients or executives
• Robust organizational skills, capable of managing multiple events simultaneously

Additional Details

• This role is 100% onsite which may include overtime with after hours support including setup and deployment

• This role requires attendance at a worksite on a daily basis
• Must possess a valid U.S. driver’s license/clean driving record
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range:  $26.58 – $40.74 USD hourly

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.