Head of Sales Support

About ENGIE UK

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role:

Are you a strategic leader with a passion for driving sales support excellence? Engie UK is seeking a dynamic and experienced Head of Sales Support to lead our sales support team. In this role, you will ensure a high level of quality, efficiency, and compliance, contributing significantly to our growth targets and objectives.

Purpose of the Role:

The purpose of the Head of Sales Support role is to provide strategic direction and operational management for the Sales Support teams. This role is crucial in ensuring that the sales support function operates efficiently and effectively, meeting the needs of both internal and external customers. The Head of Sales Support will drive continuous improvement in processes, manage resources effectively, and support the sales teams in achieving their targets.

Key Responsibilities:

• Provide strategic direction, operational management, and continual development for the Sales Support teams.
• Lead and develop the Sales Support teams to ensure a high-performing team with a positive culture and strong engagement.
• Manage resource planning to maximise commercial opportunities and ensure appropriate resource allocation.
• Ensure all team processes and policies are documented, robust, and fit for purpose.
• Define, set, and manage quality standards to meet the expectations of internal and external customers and partners.
• Manage workflows and tenders, liaising with Account Managers and the Sales Management Group as required.
• Own key systems including Junifer, CRM, and CSPs, leading incident resolution and ongoing development.
• Provide input on wider strategic sales matters and assist in proposition development to drive product and service innovation.
• Ensure adherence to Sales Limits of Authority and other internal process and risk frameworks.
• Provide regular reporting to Sales and Operational Leadership teams on B2B team performance.

Key Performance Indicators:

• Volume of tenders and quotes processed in line with agreed service levels.
• Positive impact on the delivery of sales results.
• Correct setup of quotes with minimal errors and re-work.
• Supporting Sales Teams to ensure accurate and timely processing of contract documentation.
• Continuous improvement of Sales Support processes.

Qualifications and Skills:

• Degree level or equivalent, or specific related experience.
• Positive and flexible approach to work.
• Strong numeric and IT skills, fluent in Microsoft Word and Excel.
• Process improvement methodology expertise.
• Excellent negotiation and verbal reasoning skills.
• Proven ability to manage customer relationships and resolve complex issues.
• Strong understanding of customer needs and behaviour.
• Awareness of regulatory and industry requirements.
• Effective communication and negotiation skills.
• Ability to build positive relationships and manage competing priorities with challenging deadlines.

Experience:

• Previous experience in providing sales support.
• Senior management experience.
• Proven ability to organise and produce accurate work to tight deadlines.
• Experience in managing customer relationships and dealing with senior stakeholders.

How to Apply:

If you are ready to take on this exciting challenge and make a significant impact on our sales support function, we would love to hear from you. Please submit your CV outlining your suitability for the role.