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Service Network Intern

Date de publication : 13/01/2025

Requisition ID : 40387


Job Title:                         Service Network Intern           

Department:                 Operations

Reporting Line:             Service Network Team Lead

Location:                         Nairobi                       

 

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

https://www.linkedin.com/company/3055106

 

Job       Purpose/Mission 

The Service Network Intern supports ENGIE Energy Access Kenya’s Service Network unit by assisting in the delivery of excellent after-sales services to customers. This role involves supporting Zonal Sales and Collection Managers in conducting regular training sessions for all Installation and Maintenance Technicians to enhance customer experience. Additionally, the Intern provides technical assistance for field issues to ensure customer satisfaction with ENGIE products and helps maintain an effective and consistent quality of service across all customer interactions.

 

Responsibilities

  • Customer Satisfaction: Assist in ensuring timely product installation and resolution of service tickets according to company policies.
  • Documentation: Accurately document installation and maintenance cases using company systems like Power hub and Mysol Fix.
  • Installation Validation: Help validate system installations to ensure GPS coordinates and customer traceability for repossessions.
  • Cost Monitoring: Monitor transport costs and commissions for installation and maintenance cases.
  • Stock Management: Help provide weekly item swap projections and ensure sufficient stock levels in consultation with the Service Centre Manager and Logistics Team.
  • Process Documentation: Ensure all service network-related processes and policies are properly documented and up to date.

 

Knowledge and Skills  

  • Knowledge of Excel spread sheets and data entry skills
  • Ability to read and interpret electrical data sheets.
  • Good time management and organizational skills
  • Detail oriented and well-organized
  • Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy and quality always.

Qualifications:

  • Diploma of Electrical and Electronics from recognized institution
  • Knowledge in solar systems is an added advantage.

 

Language(s): 

  • English
  • Kiswahili

 

Technology:

  • Microsoft 365 for Business.
ID de l'offre d'emploi
40387
Langue sur SAP SF
en_US
Niveau d'expérience
Pays
Job Contract
Job Posting Date
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