Key Responsibilities

• Liaise with superior to make decisions for operational activities and set strategic goals;
• Provide support and assistance to management in the monitoring and interpretation of dashboard key performance indicators (KPI), financial and operational reporting requirements;
• Forecast and identify possible problems and risks, and recommend solutions;
• Plan and monitor the day-to-day running of business to ensure smooth progress;
• Oversees the operational activities and ensures that workforce is productive;
• Working closely with department heads to improve efficiency of business procedures according to organizational objectives and apply improvements;
• Analyze the efficiency and costs of existing business process and identify areas of improvement.
• Identify and highlight opportunities for performance improvement.
• Lead the coordination of strategic and operational activities within the organization including project support, coordination, collation of information, reporting and data analysis.
• Manage relationships and agreements with external partners and vendors;
• Manages the technical and operational teams in order to deliver the best service level and quality for clients;
• Actively promotes and implements a safety-minded working environment and safety program consistent with ENGIE’s global governance initiatives.
• Monitor Profit and loss (P&L)/ revenue.
• Creation of Annual Operating Expense Budget

Customer Management

• Take full ownership of the management of the contract and the client
• Oversee customer support processes and organize them to enhance customer satisfaction;
• Boost generation of additional revenue with existing customers, and adjust operational budgets to promote profitability;
• Ensure the right level of reporting and follow up with the Client
• Set monthly reporting document (Internal & External)

Team Management and Engagement

• Establish and maintain suitable staffing, by hiring, training, coaching, developing talent, and assessing the competencies and skills of the team
• Manage the Operations & Maintenance team with best practices with the objective of maximizing the efficiency and cost effectiveness of the facilities
• Use leadership skills in order to drive others, establish a shared vision and motivate people to work together to achieve common objectives.
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics;
• Business Management
• Develop and implement strong operation and maintenance procedures to monitor KPIs and track sustain contract profitability
• Use good commercial instincts and networking skills to represent the company and ENGIE group with professionalism and integrity
• Initiate and drive continuous improvement in terms of operability and maintainability of the sites
• Ensure optimum financial viability of the operation by conducting regular Operations Review
• Fully consider financial implications of decisions on profitability and cash performance of the Company

Compliance to SOPs, Laws and Regulation

• Ensure the entire Operations is fully compliant with the Ethic Charters of the Group, including but not limited to Environment, Anti-Corruption and Antitrust policies. Implement SOPs and take preventive actions in order to avoid the risks.
• Ensure operation compliance to statutory and regulatory requirements
• Ensure all ENGIE employees and contractors are working in adherence with Health and Safety
• Ensure that the company runs with legality and conformity to established regulations.

Requirements

• Masters/Degree in Engineering and/or Management or related fields
• Minimum of 10 years experience in Facilities Management and Operations
• Strong integrity, business ethics and health & safety compliance
• Proactive, focused on execution with regular, accurate and transparent reporting to management
• Strong drive, good initiatives, perseverance and results oriented
• Proven and recognized capabilities of leadership
• Proven and recognized capability of people management
• Good interpersonal and influencing skills and teamwork capabilities
• Strong presentation and communication (written and verbal) skills, especially with technical report and procedure documentation skills, and ability to maintain good communication and networking across all levels of the organization
• Strong business & financial acumen, numerically inclined for data management with eye for operational and execution details
• In-depth knowledge of market best practices and benchmarking for effective and efficient in operation and business management, processes & cost optimization
• Effective planning, methodologies, time and cost management
• Excellent analytical, troubleshooting and problem solving, and decision-making skills.
• Ability to multitasks in leading multiple projects and implementing transformation/ change management, including culture.