Operations Manager
Posting date : 04/09/2024
Requisition ID : 32504
Key Responsibilities
- Liaise with superior to make decisions for operational activities and set strategic goals;
- Provide support and assistance to management in the monitoring and interpretation of dashboard key performance indicators (KPI), financial and operational reporting requirements;
- Forecast and identify possible problems and risks, and recommend solutions;
- Plan and monitor the day-to-day running of business to ensure smooth progress;
- Oversees the operational activities and ensures that workforce is productive;
- Working closely with department heads to improve efficiency of business procedures according to organizational objectives and apply improvements;
- Analyze the efficiency and costs of existing business process and identify areas of improvement.
- Identify and highlight opportunities for performance improvement.
- Lead the coordination of strategic and operational activities within the organization including project support, coordination, collation of information, reporting and data analysis.
- Manage relationships and agreements with external partners and vendors;
- Manages the technical and operational teams in order to deliver the best service level and quality for clients;
- Actively promotes and implements a safety-minded working environment and safety program consistent with ENGIE’s global governance initiatives.
- Monitor Profit and loss (P&L)/ revenue.
- Creation of Annual Operating Expense Budget
Customer Management
- Take full ownership of the management of the contract and the client
- Oversee customer support processes and organize them to enhance customer satisfaction;
- Boost generation of additional revenue with existing customers, and adjust operational budgets to promote profitability;
- Ensure the right level of reporting and follow up with the Client
- Set monthly reporting document (Internal & External)
Team Management and Engagement
- Establish and maintain suitable staffing, by hiring, training, coaching, developing talent, and assessing the competencies and skills of the team
- Manage the Operations & Maintenance team with best practices with the objective of maximizing the efficiency and cost effectiveness of the facilities
- Use leadership skills in order to drive others, establish a shared vision and motivate people to work together to achieve common objectives.
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics;
- Business Management
- Develop and implement strong operation and maintenance procedures to monitor KPIs and track sustain contract profitability
- Use good commercial instincts and networking skills to represent the company and ENGIE group with professionalism and integrity
- Initiate and drive continuous improvement in terms of operability and maintainability of the sites
- Ensure optimum financial viability of the operation by conducting regular Operations Review
- Fully consider financial implications of decisions on profitability and cash performance of the Company
Compliance to SOPs, Laws and Regulation
- Ensure the entire Operations is fully compliant with the Ethic Charters of the Group, including but not limited to Environment, Anti-Corruption and Antitrust policies. Implement SOPs and take preventive actions in order to avoid the risks.
- Ensure operation compliance to statutory and regulatory requirements
- Ensure all ENGIE employees and contractors are working in adherence with Health and Safety
- Ensure that the company runs with legality and conformity to established regulations.
Requirements
- Masters/Degree in Engineering and/or Management or related fields
- Minimum of 10 years experience in Facilities Management and Operations
- Strong integrity, business ethics and health & safety compliance
- Proactive, focused on execution with regular, accurate and transparent reporting to management
- Strong drive, good initiatives, perseverance and results oriented
- Proven and recognized capabilities of leadership
- Proven and recognized capability of people management
- Good interpersonal and influencing skills and teamwork capabilities
- Strong presentation and communication (written and verbal) skills, especially with technical report and procedure documentation skills, and ability to maintain good communication and networking across all levels of the organization
- Strong business & financial acumen, numerically inclined for data management with eye for operational and execution details
- In-depth knowledge of market best practices and benchmarking for effective and efficient in operation and business management, processes & cost optimization
- Effective planning, methodologies, time and cost management
- Excellent analytical, troubleshooting and problem solving, and decision-making skills.
- Ability to multitasks in leading multiple projects and implementing transformation/ change management, including culture.
Job Requisition ID on SAP SF
32504
Organization
Language on SAP SF
en_US
Level of Experience
Degree
Country
Job Contract
Job City
Job Posting Date
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