Sales Support Team Leader

Exciting Opportunity: Sales Support Team Leader (LEEDS)

About Engie: 

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

About the Role: 

To manage and lead a  driven Sales Support team that provides a high-level support service to the ENGIE Sales Team and Account Managers. To ensure that a high level of service is maintained at all times and to positively and pro-actively contribute towards sales targets. To drive performance within the team, with robust metrics to measure effectiveness. To support the implementation of sales automation whilst  representing the team within the rest of the business. To identify, manage and drive improvements within Sales Support processes, core business systems and projects. To support the Sales Team to focus on sales and providing a customer centric approach ensuring the team remains proactive and responsive to internal and external customers.  

Key Responsibilities:

• Day to day personnel management of a large Sales Support team including supporting the team with PDP development and training. 
• Matching resource allocation to the changing requirements of the sales teams to maximise commercial opportunity and manage workloads across multiple systems based on business requirements 
• Ensuring processes are robust and fit for purpose.  
• Ensuring all members of Sales Support are trained to complete work to a very high standard under very tight deadlines 
• Ensure all data used to input into systems is both complete and of appropriate quality “right first time” while meeting required turn-around times consistently throughout the year 
• Defining, setting and managing quality standards within the team to ensure the expectations of both internal and external customers are met 
• To manage and administer the HH, NHH and Gas Matrices (including improvements to these) 
• To work with the Sales  Managers to ensure good working relationships between Sales Support and the Sales Teams 
• To engage with Channel partners to support stated sales ambitions 
• To drive sales automation to annual sales targets  
• To provide robust reporting across all Sales Support activities 
• To maintain effective communication across other departments, including involvement in wider Project Groups where Sales representation and action is required 
• To ensure Company people management processes are well applied 
• To ensure the wider business is aware of the Sales Support, the team members and its function within the Sales operation

Requirements:

• Previous experience of providing sales administration
• Previous management experience
• Management and motivational skills experience
• Ability to analyse problems and identify solutions using Microsoft Office
• Proven ability to manage customer (internal and external) relationships

Qualifications:

• Degree level or equivalent

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
 

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.