About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality

Role

We are seeking a proficient Debt Recoveries Associate on a 6 month fixed term contract basis to oversee the collection of overdue payments in accordance with both internal and external legal procedures.  The job holder will work to deliver a seamless and efficient process for all stakeholders involved.  

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities:

• Management of accounts through our internal debt recovery process ensuring accurate handover to our DCA’s
• Where required, engage with customers to either collect full payment, or establish a payment plan in line with internal procedures. 
• Liaise with internal / external stakeholders to reduce aged debt
• Liaise with internal / external stakeholders to resolve queries
• Negotiate and prepare payment plans. Actively monitor and manage any defaults until completion.
• Active management of allocated tickets ensuring accurate housekeeping and data accuracy
• Active management of write off process in line with DLoA’s
• Management of spreadsheets
• Creation of legal packs
• Supporting with management of customers in insolvency and creating landlord letters where required
• Assisting the disconnections team providing ticketing/phone support when required.

Experience and skills

• Proven credit control experience (min 1 year)
• Debt recover knowledge (desirable)
• Exceptional attention to detail
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team prioritising tasks as needed
• Proficiency in MS Excel (Intermediate) and other MS Office suite applications
• Ability to work in a fast paced and complex environment
• Energy industry experience desired

Qualifications: 

• GCSE English Grade C and above or equivalent
• GCSE Mathematics Grade C and above or equivalent 

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet all the requirements above, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.

ENGIE is a leader in sustainable energy supply and services. We are united by our purpose of delivering the energy transition and leaving the legacy of a greener future for everyone.

Our purpose is to accelerate the transition towards a net zero economy through reduced energy consumption and more environmentally friendly solutions, reconciling economic performance with a positive impact on people and the planet.

ENGIE UK is delighted to announce our 2025 Graduate Programme for Energy Supply, offering a unique opportunity to gain hands-on experience across various disciplines within the energy sector while contributing to our mission of leading the transition to renewable energy.

About the Programme

Our graduate programme is designed to provide participants with a comprehensive understanding of the energy supply landscape at ENGIE. Based in Leeds, you will be involved in activities related to Finance, Commercial, and Operations within B2B Supply. This includes analysing portfolio/customer impacts, credit risk analysis, transaction support, customer-facing support, ancillary services operations, profitability analysis, demand forecasting, market insight, and product support

Key Responsibilities

• Analyse portfolio and customer impacts to support business decisions.
• Conduct credit risk analysis and provide transaction support.
• Perform profitability analysis and demand forecasting.
• Provide market insight and product support.
• Collaborate with various departments to ensure seamless operations.

Required Skills

• Practical application of analytical techniques and proven ability to undertake analysis of complex problems. Ability to work with models, make and test hypotheses, and turn data into insightful information.

• Proven ability to present information effectively at all levels.
• Proven ability to produce accurate work under tight deadlines, be organised, methodical, and receptive to change.
• Excellent process delivery/improvement skills.
• Excellent communicator with the ability to report complex financial analysis to a wide-ranging audience.
• Approachable with the ability to provide excellent customer service.
• Strong computer literacy with Excel and Microsoft Office at expert user level.
• Teamwork and independent working skills to suit a variety of different situations.

Desired Skills

• IT/Microsoft skills.
• Experience using business intelligence tools (e.g., Power BI).

• Understanding of and preferably experience in data analysis and programming tools (e.g., VBA, Python, Matlab, C, Java).

Qualifications

• Essential: Working towards or recently obtained a minimum 2:1 degree in a highly numerical or analytical subject such as Applied Economics, Computer Science, Engineering (e.g., Chemical, Mechanical, etc.), Information Technology, Mathematics, Physics, or similar.

Application Process:

1. Submit CV and Covering Letter: Apply by submitting your CV and a covering letter
2. Telephone Interview: Shortlisted candidates will be invited for a telephone interview.
3. Online Assessment: Successful candidates will then complete an online assessment.
4. Assessment Centre: The final stage involves attending an assessment centre where you will participate in various activities and interviews.

Application Deadline

Join us at ENGIE and be part of a team that is shaping the future of energy supply and renewable energy. We look forward to welcoming you to our 2025 Graduate Programme

ENGIE is a leader in sustainable energy supply and services. We are united by our purpose of delivering the energy transition and leaving the legacy of a greener future for everyone.

Our purpose is to accelerate the transition towards a net zero economy through reduced energy consumption and more environmentally friendly solutions, reconciling economic performance with a positive impact on people and the planet.

ENGIE UK is delighted to announce our 2025 Graduate Programme for IT, offering a unique opportunity to gain hands-on experience across various IT disciplines while contributing to our mission of leading the transition to renewable energy.

About the Programme

Our graduate programme is designed to provide participants with a comprehensive understanding of the IT landscape at ENGIE. Over the course of the programme, graduates will have the opportunity to rotate through different IT disciplines, including but not limited to:

• Software Development
• Cybersecurity
• Data Analytics
• IT Infrastructure
• Project Management

What We Offer:

• Rotational Experience: Gain exposure to multiple IT functions and develop a well-rounded skill set.
• Mentorship: Receive guidance and support from experienced IT professionals.
• Professional Development: Participate in training sessions and workshops to enhance technical and soft skills.
• Career Growth: Explore various career paths within ENGIE and find your niche in the IT industry.
• Impact: Be a part of ENGIE's mission to lead the transition to renewable energy and make a positive impact on the environment.

Who We're Looking For:

• Recent graduates with a degree in Computer Science, Information Technology, or a related field.
• Passionate individuals with a strong interest in IT and a desire to learn and grow.
• Team players with excellent communication and problem-solving skills.
• Adaptable and proactive individuals who thrive in a dynamic work environment.

Application Process

1. Submit CV and Covering Letter: Apply by submitting your CV and a covering letter
2. Telephone Interview: Shortlisted candidates will be invited for a telephone interview.
3. Online Assessment: Successful candidates will then complete an online assessment.
4. Assessment Centre: The final stage involves attending an assessment centre where you will participate in various activities and interviews.

Join us at ENGIE and be part of a team that is shaping the future of IT and renewable energy. We look forward to welcoming you to our 2025 Graduate Programme.

9 month Fixed Term Contract opportunities

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role

We have two 9 month fixed term contract opportunities in our Change of Tenancy team. In these customer facing/operational roles you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately. Working as part of the Customer Data Change of Tenancy team, the roles will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.

These are Hybrid roles assigned to our Leeds office where the successful candidates would be based two days a week.   On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities

• Managing Loss Notifications on a rota.
• Assisting the recoveries and collections team with Warrant chat on warrant days, validating leases.
• To investigate and identify potential change of customers and to process the setup of change of customers (CoC’s).
• Accurate and timely management of Customer Data Query tickets.
• To ensure all deemed and any other change to contracts are set up accurately and within agreed timescales.
• To ensure that all processes are operated in a timely and efficient manner in accordance with current business and industry practices. With a focus to provide excellent customer service at all times
• Ability to communicate effectively with customers, consultants and brokers as well as third party industry bodies, e.g. National Grid by phone and email.
• Adherence to internal processes and risk frameworks and an active involvement in identifying and implementing improvements.
• Ensure management and the team are kept up to date with issues and escalations are carried out in a timely manner. Provide detailed handovers to the team at every opportunity.
• To identify themes of process and system issues that are creating high volumes of queries
• To provide support to the Credit Control team to resolve disputes in a timely manner
• Support the team with team inbox on a rota.

Knowledge and skills:

• Excellent communication skills (including written and telephone skills).
• Verbal comprehension skills.
• Numerical skills.
• Microsoft Office proficient.
• Proven record of excellent customer service.
• Able to produce accurate work within tight deadlines.
• Organisational skills.
• Practical approach to problem solving.
• Ability to present information effectively.
• Understanding of the registration processes and interdependencies between Sales and Customer Services and interfacing departments.

Experience and qualifications

• Previous customer service experience
• Preferable experience of a customer setup role            
• GCSE Maths Grade C (or equivalent) or above
• GCSE English Grade C (or equivalent) or above

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.