About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role: 

The Sales Support Team Leader will manage and lead a high performing Sales Support team, delivering exceptional support services to the ENGIE Sales Team and Account Managers

In this role, you will ensure the team consistently upholds outstanding service standards, driving positive contributions toward sales targets. You will implement robust performance metrics to measure team effectiveness, support sales automation initiatives, and act as a key liaison between the team and other business units

You will also identify and lead process improvements, enhance core business systems, and contribute to projects that optimise efficiency. By fostering a customer-centric mindset, you will enable the Sales Team to focus on achieving sales goals while ensuring the Sales Support team remains proactive, responsive, and aligned with the needs of both internal and external customers.

Key Responsibilities:

• Day to day personnel management of a large Sales Support team including supporting the team with PDP development and training. 
• Matching resource allocation to the changing requirements of the sales teams to maximise commercial opportunity and manage workloads across multiple systems based on business requirements 
• Ensuring processes are robust and fit for purpose.  
• Ensuring all members of Sales Support are trained to complete work to a very high standard under very tight deadlines 
• Ensure all data used to input into systems is both complete and of appropriate quality “right first time” while meeting required turn-around times consistently throughout the year 
• Defining, setting and managing quality standards within the team to ensure the expectations of both internal and external customers are met 
• To manage and administer the HH, NHH and Gas Matrices (including improvements to these) 
• To work with the Sales  Managers to ensure good working relationships between Sales Support and the Sales Teams 
• To engage with Channel partners to support stated sales ambitions 
• To drive sales automation to annual sales targets  
• To provide robust reporting across all Sales Support activities 
• To maintain effective communication across other departments, including involvement in wider Project Groups where Sales representation and action is required 
• To ensure Company people management processes are well applied 
• To ensure the wider business is aware of the Sales Support, the team members and its function within the Sales operation

Requirements:

• Previous experience of providing sales administration
• Previous management experience
• Management and motivational skills experience
• Ability to analyse problems and identify solutions using Microsoft Office
• Proven ability to manage customer (internal and external) relationships

Qualifications:

• Degree level or equivalent

  Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

9 month Fixed Term Contract opportunities

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role

We have two 9 month fixed term contract opportunities in our Change of Tenancy team. In these customer facing/operational roles you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately. Working as part of the Customer Data Change of Tenancy team, the roles will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.

These are Hybrid roles assigned to our Leeds office where the successful candidates would be based two days a week.   On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities

• Managing Loss Notifications on a rota.
• Assisting the recoveries and collections team with Warrant chat on warrant days, validating leases.
• To investigate and identify potential change of customers and to process the setup of change of customers (CoC’s).
• Accurate and timely management of Customer Data Query tickets.
• To ensure all deemed and any other change to contracts are set up accurately and within agreed timescales.
• To ensure that all processes are operated in a timely and efficient manner in accordance with current business and industry practices. With a focus to provide excellent customer service at all times
• Ability to communicate effectively with customers, consultants and brokers as well as third party industry bodies, e.g. National Grid by phone and email.
• Adherence to internal processes and risk frameworks and an active involvement in identifying and implementing improvements.
• Ensure management and the team are kept up to date with issues and escalations are carried out in a timely manner. Provide detailed handovers to the team at every opportunity.
• To identify themes of process and system issues that are creating high volumes of queries
• To provide support to the Credit Control team to resolve disputes in a timely manner
• Support the team with team inbox on a rota.

Knowledge and skills:

• Excellent communication skills (including written and telephone skills).
• Verbal comprehension skills.
• Numerical skills.
• Microsoft Office proficient.
• Proven record of excellent customer service.
• Able to produce accurate work within tight deadlines.
• Organisational skills.
• Practical approach to problem solving.
• Ability to present information effectively.
• Understanding of the registration processes and interdependencies between Sales and Customer Services and interfacing departments.

Experience and qualifications

• Previous customer service experience
• Preferable experience of a customer setup role            
• GCSE Maths Grade C (or equivalent) or above
• GCSE English Grade C (or equivalent) or above

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

Exciting Opportunity: Energy and Renewables Originator in Leeds

About Engie

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

About the role

The purpose of the role is to develop, negotiate and implement contracts to purchase electricity and gas exported to the Grid by generators, together with embedded benefits and any associated green certificates.

ENGIE are recruiting for an Energy and Renewables Originator based in Leeds. This is a Permanent role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

Key Responsibilities

• Accountable for the delivery of budget export margins on an individual basis within the Power Purchase team; sign New Business and renew existing business.

• Business Development – Establish contact and build relationship with potential new business partners including banks, financiers, consultants, lawyers or direct customers.
• Account Management - maintain and develop relationships with existing customers. Organise and attend events and meetings.
• Build Portfolio – Origination of Power, Gas and Renewable Certificates. Propose PPA deals to internal stakeholders to attain sanction according to internal processes. Follow internal governance (including writing investment proposals) and present proposals to UK and European board level.
• Contract Development and Legal Review - Liaise with ENGIE Legal department to tailor customer-specific contracts and review existing terms and conditions to maintain ENGIE’s commercial interests.
• Investment Appraisal – build financial models to forecast expected margins and spend levels for proposed contracts.
• Process Improvement – Ensure internal processes are efficient and fit for purpose.
• Product Development - Provide intelligence for and assist the Product Development Team in researching and developing a range of market-leading Export Products, PPAs and Corporate PPAs.
• Risk Management – Adhere to, and assist with the creation of, Risk Policy. Adherence to internal processes and risk frameworks.

Key Requirements

• Experience in Sales and/or deal negotiation
• Experience in Energy industry · Experience of contract development
• Demonstrated ability to succeed in a complex environment
• Degree level (or equivalent) in a relevant discipline, preferable
• Ability to negotiate complex long-term contracts, often within multiparty scenarios.
• In depth knowledge and understanding of UK Energy wholesale and Retail markets.
• Excellent knowledge of all applicable current and future legislation impacting the renewable energy market.
• Appreciation of key drivers and contract requirements for renewable generation developers, lawyers, banks and equity investors.
• Ability to identify and reconcile business and customer needs in order to build bespoke products and develop current PPA product suit
• Excellent written and verbal communication skills in order to present high value contract opportunities to the Senior Management team.

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

About ENGIE UK

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role:

Are you a strategic leader with a passion for driving sales support excellence? Engie UK is seeking a dynamic and experienced Head of Sales Support to lead our sales support team. In this role, you will ensure a high level of quality, efficiency, and compliance, contributing significantly to our growth targets and objectives.

Purpose of the Role:

The purpose of the Head of Sales Support role is to provide strategic direction and operational management for the Sales Support teams. This role is crucial in ensuring that the sales support function operates efficiently and effectively, meeting the needs of both internal and external customers. The Head of Sales Support will drive continuous improvement in processes, manage resources effectively, and support the sales teams in achieving their targets.

Key Responsibilities:

• Provide strategic direction, operational management, and continual development for the Sales Support teams.
• Lead and develop the Sales Support teams to ensure a high-performing team with a positive culture and strong engagement.
• Manage resource planning to maximise commercial opportunities and ensure appropriate resource allocation.
• Ensure all team processes and policies are documented, robust, and fit for purpose.
• Define, set, and manage quality standards to meet the expectations of internal and external customers and partners.
• Manage workflows and tenders, liaising with Account Managers and the Sales Management Group as required.
• Own key systems including Junifer, CRM, and CSPs, leading incident resolution and ongoing development.
• Provide input on wider strategic sales matters and assist in proposition development to drive product and service innovation.
• Ensure adherence to Sales Limits of Authority and other internal process and risk frameworks.
• Provide regular reporting to Sales and Operational Leadership teams on B2B team performance.

Key Performance Indicators:

• Volume of tenders and quotes processed in line with agreed service levels.
• Positive impact on the delivery of sales results.
• Correct setup of quotes with minimal errors and re-work.
• Supporting Sales Teams to ensure accurate and timely processing of contract documentation.
• Continuous improvement of Sales Support processes.

Qualifications and Skills:

• Degree level or equivalent, or specific related experience.
• Positive and flexible approach to work.
• Strong numeric and IT skills, fluent in Microsoft Word and Excel.
• Process improvement methodology expertise.
• Excellent negotiation and verbal reasoning skills.
• Proven ability to manage customer relationships and resolve complex issues.
• Strong understanding of customer needs and behaviour.
• Awareness of regulatory and industry requirements.
• Effective communication and negotiation skills.
• Ability to build positive relationships and manage competing priorities with challenging deadlines.

Experience:

• Previous experience in providing sales support.
• Senior management experience.
• Proven ability to organise and produce accurate work to tight deadlines.
• Experience in managing customer relationships and dealing with senior stakeholders.

How to Apply:

If you are ready to take on this exciting challenge and make a significant impact on our sales support function, we would love to hear from you. Please submit your CV outlining your suitability for the role.

Exciting Opportunity: Portfolio Management Specialist - Energy (LEEDS)

About ENGIE UK 

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes. We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality. 
 

Purpose of the Job 

To provide analytical and operational support to Demand Forecasting and Retail Hedging teams within the Portfolio Management function 

To ensure optimum data quality within demand forecasting process through portfolio consistency and metered & forecast data analysis, forecasting algorithm development. 

To support delivery of supply portfolio hedging activities 

To ensure portfolio data consistency with hedging and forecasting processes 

Key Responsibilities:

• Development of forecasting models for different customers/customer types with a view to improve forecasting performance 
• Ensure customers are appropriately set up in relevant forecasting systems and maintenance of portfolio data 
• Management of customer consumption data 
• Analysis of forecasting performance 
• Capacity data submission to system operator 
• Ensuring customer trade positions are fully up to date and consistent across all relevant systems. 
• Ensuring forward trades and traded positions are consistent with view of trading counterparties. 
• Production of analysis to support development of hedging and optimisation strategies. 
• Production and development of hedging team KPI’s 
• Support the delivery of Retail Profitability project 

Qualifications & Experience:

• Proven ability to organise and produce work under tight deadlines 
• Statistical analysis would be advantageous 
• Demonstrated ability to succeed in a complex environment. 
• Degree level (or equivalent) in a relevant discipline or proven relevant industry experience 

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
 

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Renewables Analyst – LEEDS

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role

To provide support to the Origination Sales Team including analysis, understanding of data and customers, quote preparation, influence decision making through high quality analysis, support contract operation (in particular smooth operation of the billing system via data preparation/handling), the construction and maintenance of internal systems.

Key Accountabilities

• Capture and maintenance of export prospect and contract data in systems.
• Support internal stakeholders (e.g. Pricing, Demand Forecasting, Retail Hedging) in delivering optimal service to the Commercial Team.
• Understanding customer through data analysis and interaction and delivery of services that customers want and value. Using data and technical knowledge to drive improvements in understanding customers.
• Understanding complex contractual arrangements and translating those into operable billing models, and being the main source of information about them should stakeholders need it.
• Provide flows of data to internal and external stakeholders and influence them by using technical knowledge to provide compelling intelligence/insights.
• Quotation preparation to respond to export requests in a timely and accurate manner.
• Correct use and maintenance of pricing models and documents to be used during the Pricing Process.
• Correct use and maintenance of billing models and documents to be used during the Billing Process.
• Support the monitoring and reporting on electricity Export activity and margin.
• Support the development of new/amended export products.
• Support the operation of existing customer contracts
• Support the development and maintenance of Continuous Improvement Processes for Export.
• Support the delivery of excellent customer service to Export customers and the development of customer relationships and profitability. Understand and influence customers in a positive and compelling way.
• Develop tools and processes to assist with current and new products.
• Carry out analysis to improve knowledge and intelligence of market/customers
• Adherence to internal processes and risk frameworks.
• Management and co-ordination of the Feed in Tariff process, including FiT Account Management, liaising with Ofgem for query resolution, development and generation of internal reports for compliance purposes, and assistance with internal and external audits of the Scheme.
• Review and update operating procedures based on feedback from audits, incident reports, operational investigations and from those performing the tasks.

Skills/Experience and Qualifications

• Experience in the UK energy (power and gas) market, specifically the renewable sector.
• Experience of delivering high levels of customer service through efficient operations
• Highly numerate – this role will involve understanding, changing, and creating mathematical models to reflect complex contractual arrangements
• Analytical skills and the ability to turn data into intelligence
• Customer service skills
• Ability to work well with others across the Retail business
• Able to demonstrate a practical approach to problem solving.
• Knowledge of export retail pricing and billing policies/ methodologies and systems.
• Knowledge of export market and products.
• Knowledge of embedded benefits and regulations.
• Microsoft Office proficient.
• Understanding and knowledge of the Feed in Tariff Scheme, legislation and regulatory framework.
• Experience working with customers and/or renewables developers
• Demonstrable experience of effective communication.
• Demonstrable numeracy and analytical skills

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

If you are passionate about operational excellence and eager to contribute to the energy sector, we want to hear from you. At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.