Operations Support Manager, ENGIE Retail

• Power the future, together with ENGIE!
• Join our ENGIE Retail business support team
• Hybrid & located at our Freshwater Place offices in Southbank

ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and communities.

Our global ambition, as a pioneer of the renewable energy transition, is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.

Zero. You may think it’s nothing, but to us at ENGIE… zero is everything!

The opportunity:

Our retail energy business has more than 700,000 customer accounts and is at the forefront of low-carbon products, services and technologies, which help Australian households manage their energy bills and emissions.

You will report to the Head of Business Operations, ENGIE Retail and manage a small  team that supports Business Operations.

You may possess existing knowledge of the energy industry, or have relevant experience in another industry and wish to establish a career, in a new and exciting industry.

You will thrive in a supportive commercial environment, where you can leverage your people management and leadership skills. Your strength will be taking a wide view of the business you operate in, with a curiosity and desire to learn about a new business, and have an impact.

The Operations Support Manager will contribute to the success of the business’ strategic goals by assisting with the co-ordination of the day-to-day functions of the Operations Support Team

Responsibilities will include:

• Manage the Operations Support Team and allocate work and support with prioritisation and escalations to ensure performance deliverables are met
• Accountable for the governance of the operational resilience framework
• Coordinate price changes and new offer launch, including administration and communication to channel partners.
• Trouble shoot issues relating to system and information/data flow to and from the external channel partners.
• Develop and implement continuous process improvements across operations.
• Support the Head of Business Operations with Budget, Financial and Contract Management, including the development and updating of relevant business reports

About you:

• Excellent stakeholder management skills
• Exposure to a regulated commercial environment
• Passionate about team engagement and coaching
• Sound analytical skills and business acumen
• Sound business acumen and judgement

Next Steps:
If this sounds like the role for you, we welcome your application.

All applicants must have unlimited rights to work in Australia.

Please note we consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!