This is a full-time position that is fully in-office located in Spokane, Washington

Work Schedule Hours are 8:30am-5:00pm 

Monday- Friday

Candidates must be flexible with work hours. 

SUMMARY: 

Responsible for performing specialized duties in support of department operations, including sorting, opening, prepping, counting, batching, scanning, and prioritizing incoming utility invoices. High volume, fast paced environment. Assists in providing quality service to our internal clients. Additional duties include general mailroom and filing functions.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: 

• Sort, open and prep incoming utility invoices with a high degree of accuracy.
• Identify due dates and prep bills appropriately for scanning. 
• Differentiate between high and low priority correspondence and process as instructed. 
• Identify utility invoices/correspondence containing documents other than an invoice, such as, urgent notices, checks, meter issues, violation notices, etc. and expedite their process.
• Create, scan, and transfer batches, ensuring legible images. 
• Scan high priority correspondence and transfer to appropriate team folders. 
• Process incoming and outgoing shipments for internal and external clients.
• Other duties as assigned.

EDUCATION/CERTIFICATION/KNOWLEDGE:

• High school diploma or GED required.

• Mailroom or clerical experience preferred. 

• General office machine and computer experience.

• Attention to detail in tasks and processes, with a high degree of accuracy.

• Dependable/reliable, results oriented. 

• Able to organize and prioritize multiple tasks and workflow. 

• Ability to stay focused with repetitive type of work. 

• Must be a service minded individual who is flexible and adaptable. 

• Must be a team player.

REQUIRED PHYSICAL ACTIVITIES:  

• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
• Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
• Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
• Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period. 
• Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
• The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
• Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

Additional Information:

The pay range for this role is: $16.66- $21.60. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

PAYMENT PROCESSOR

SUMMARY:

This position is responsible to review accounts for accuracy and resolve bill payment edits of various levels of complexity. Using multiple systems, the role resolves pre-identified errors in bills and sends consolidated bills for payment. This role also contacts vendors to manage critical tasks and requires some direct client communication. 

LOCATION:

Mabalacat, Pampanga

Work Set-Up:

On-site, Nightshift 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
• Answer incoming calls from utilities, clients and vendors.
• Contact vendors and/or clients to:

Retrieve bills late arriving, missing bills not received & accounts without bills
Verify final billing and obtain all necessary information
Update or correct mailing addresses 

Provide letters of authorization (LOA) Request late fees to be waived, via phone call
Multiple estimated bills
• Searching each account for any payment inconsistencies or errors including, but not limited to:

 - Gap edits
 - Prior balance edits
• Perform critical thinking skills to investigate payment discrepancies such as:

 - Stale checks
 - Returned checks 
 - Void & reissue of payment Advance critical payments 

• Some manual data entry for bills as needed.
• Update or correct units of measure as needed
• Perform inactivation of accounts and/or sites
• Delete duplicate bill copies
• Research accounts with zero cost or consumption
• Sending and confirming receipt of Bankruptcy documentation
• Ensure data accuracy
• Ensure that follow-up, email, and correspondence are completed in a timely manner.
• Follow standard operating procedures within these tasks

• Perform other duties as assigned.

QUALIFICATIONS
Education/Certification/Knowledge

• Requires a high school diploma or its equivalent.

Experience:

• Basic understanding of general ledger coding and account set up preferred 

• Requires two years of clerical and/or customer related work experience
• Other combinations of experience/education may be considered

Skills/Abilities:

• Must have solid strong computer skills, to include familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)
• Must have excellent phone skills and customer service
• Must be able to organize, prioritize, and use time management tools  

• Ability to demonstrate basic mathematical aptitude 

• Demonstrated excellent oral and written communication skills
• Must be a team player who is detail oriented, dependable and adaptable
• Must be flexible with schedule and available for overtime work as needed
• Ability to be proactive in order to provide superior service to clients
• Basic understanding of ENGIE Impact services and offerings
• Basic understanding of client accrual files and reporting
• Must be able to adapt to change easily

WORK ENVIRONMENT
▪ Team environment, desk sharing probable with co-worker on alternate shift.
▪ Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees. 

▪ This position requires someone who is capable of effectively working in a highly fluid and rapidly changing environment.

REQUIRED PHYSICAL ABILITIES
▪  Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
▪ Manual and physical dexterity needed to operate a computer keyboard and handle paper documents 

▪ Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper 

▪ Adequate hearing and verbal abilities to communicate effectively in person and by telephone
▪ Ability to lift and carry a stack of forms and documents weighing up to 15 pounds

Why ENGIE Impact?

While society is making strides toward a sustainable future, it isn’t happening fast enough. ENGIE Impact delivers sustainability solutions and services to corporations, cities and governments worldwide. We help organizations accelerate their sustainability transformations by providing end-to end solutions that are environmentally and economically beneficial and result in long-term growth. From strategy to implementation, our goal is to help our clients embed sustainability throughout their operations, saving money and resources, and reducing their impact on the environment.

The Role:

Under the direction of a Project Coordinator or Manager, the Project Specialist II is responsible for performing all facets of specialty client projects per various scopes of work. 

Role Responsibilities:

• Collection information and details regarding needed utility services. 
• Coordinate setup and/or closure of accounts with utility providers.
• May also coordinate meter sets, including negotiating terms and requirements.
• Resolve service related issues.
• Create sites/accounts in system and Templates.
• Manage and maintain multiple spreadsheets containing large datasets.
• Coordinate various details for special project including working to tight timelines.
• Analyze and review reports and spreadsheets for accuracy, completeness, and errors.
• Identify and resolve errors in both written and text documents.
• Respond to customer questions, complaints and concerns to ensure customer retention and satisfaction.
• May provide administrative services such as copying documents, composing email and internal memos, and creating presentations and reports.
• Generate reports and prepare and monitor invoices.
• Perform tasks including answering customer calls, responding to emails, printing and/or creating training materials, data entry, scheduling meetings and training sessions, filing documents.
• Support project team as needed to meet deadlines.
• Performs related work as required.

Education/ Certification: 

• High school diploma or equivalent. AA degree a plus. 

Requirements:

• Must have solid computer skills, including proven ability of Microsoft Suite Products Word, Excel, Outlook and Internet.
• Strong multi-tasking skills.
• 10-key by touch, preferred.
• Strong skills in customer service, verbal and written communication, problem solving and negotiation.  
• Must be a team player who is detail oriented, dependable and adaptable.
• Standard concepts, practices, and procedures within a particular field required. 
• Requires prior experience involving customer service, interacting with clients in person and by phone, and organizing and prioritizing work tasks. 
• Prefer experience working with Utility, Waste or Telecom providers.

• Requires two years of clerical and/or customer related work experience.
• Prefer template experience and six months experience at ENGIE Impact.
• Other combinations of experience/education may be considered.

Skills/Abilities: 

• Demonstrated ability to plan and accomplish goals within a deadline.
• Strong organizational skills and attention to detail.
• Ability to deliver a high level of customer service both internally and externally.
• Ability to remain calm during hectic periods of activity.
• Ability to demonstrate mathematical and analytical aptitude.
  • Demonstrated professional oral and written communication skills.   
  • Must be flexible with schedule and available for overtime work as needed.
  • Participates and promotes process improvement to ensure we are effectively serving our clients.
  • Basic understanding of ENGIE Impact services and offerings.
  • Ability to problem solve and perform root cause analysis.

Pay range of Min: $16.32 Max: $27.59 is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits at ENGIE Impact:

This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan and paid time off. ENGIE complies with all federal, state, and local minimum wage laws. 

Additional Information:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

SUMMARY:

Key member of the Global Finance Services team providing insight and analysis of financial data and interacting with financial systems to improve the efficiency and accuracy of the reporting process.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Support the Global Finance team with reporting monthly actuals, updating forecasts and developing the annual budget
• Compile data from multiple sources and develop variance analysis to provide understanding of operational and financial performance
• Deconstructs financial information (e.g. underlying performance, variances vs. budget/forecast) into usable information for cross-functional leaders to make effective, financially-based decisions.
• Perform the input of financial and operational data in financial systems and reconcile results across multiple systems to ensure consistency and accuracy.
• Gain expertise of the company’s financial applications including Workday Adaptive Planning, RISE (BPC), SAP and serve as a single point of contact for managing the financial data
• Responsible for performing special projects to improve process efficiency and performance.
• Prepare and analyze financial models using MS Excel; produce monthly financial reports as requested
• Demonstrated communication and presentation skills working with team members in the United States, Europe and Asia Pacific across multiple peer groups and levels of management
• Perform analytics on an ad hoc basis

QUALIFICATIONS

Education/Certification/Knowledge

• Minimum of 5 to 7 years of experience in a similar role or an equivalent combination of education and experience
• Experience with Excel modeling
• Previous experience with finance operations in a global company or shared services setting preferred

Skills/Abilities:

• Self-starter with an ability to seek out areas for analysis of cost efficiency and profit opportunities
• Willingness to bring creative, analytical ideas to management and other members of the leadership group
• Well organized, both in focus on daily activities and work product output

• Understands the importance of presenting clear and concise data for ease of understanding by management
• Analytical problem solving with strong attention to detail
• Strategic thinker
• Strong ability to initiate, prioritize, and manage multiple projects        
• Uncompromising ethics and urge to challenge the status quo for continuous improvement
• Advanced knowledge of Microsoft Office (emphasis on Excel & PowerPoint)
• Experience with business intelligence tools such as Microsoft BI Suite and Tableau
• Excellent written and oral communication skills

WORK ENVIRONMENT

• Typical office environment.  Minimal noise or other outside distractions
• Typical office hours are 8:00 a.m. to 5:00 p.m.
• Office based position for initial onboarding period (up to 6 months) that will transition to a hybrid model (3 days per week in office)
• Office location is in Mabalacat, Pampanga

REQUIRED PHYSICAL ABILITIES

• Typical office environment.  Limited bending, stooping, or lifting. Able to sit and use a computer for a long period of time
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
• Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
• Adequate hearing and verbal abilities to communicate effectively in person and by telephone

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this job is $14.28-$24.14, however all offers will be in compliance based on state minimum wage requirements.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.