DIALOG PROCEDURES:
• Marketing / satisfaction studies /
Net promoter score
• Consumer panels
• Responses to calls for tender
• Co-construction
• Access space
CUSTOMERS
Individual, professionals,
companies and regional
authorities
DIALOG PROCEDURES:
• Informal meetings
• Meetings and consultations
• Partnerships
• General public information meeting
• Dissemination of information
on major projects
• Stakeholders’ Committee
CIVIL SOCIETY
NGOs, associations, residents,
communities, professional
organizations, academic
institutions
DIALOG PROCEDURES:
• European Works Council (EWC)
• French Group Works Council
• Local representative bodies
• The World Forum
• “ENGIE & ME” commitment survey
• Biannual “Link” employee
shareholding plan
EMPLOYEES AND
THEIR REPRESENTATIVES
Employee representative bodies
at the European, national
and local levels
DIALOG PROCEDURES
Roadshows
Interviews
Capital Market Day
Responses to evaluation
questionnaires
INVESTORS
Banks insurance companies
socially responsible
investments financial analysts
ratings agency
DIALOG PROCEDURES
Vigilance plan
Submission of tenders
CSR assessment by EcoVadisaudits
Business reviews by purchasing
category
Supplier days
SUPPLIERS
DIALOG PROCEDURES:
• Participation in think tanks
• Consultations
• Partnerships
• Corporate patronage
REGULATORS
International, European and
national authorities and bodies
DIALOG PROCEDURES:
• Calls for innovative projects
• Support via the New Ventures
investment fund
• Vigilance plan
• Submission of tenders
INDUSTRIAL PARTNERS
DIALOG PROCEDURES:
• Shareholders’ Club
• Events (visits to Group sites)
• Meetings (face-to-face and online)
• Annual General Shareholders’
Meeting
• Employee shareholding plan
SHAREHOLDERS
DIALOG WITH LOCAL STAKEHOLDERS
ENGIE maintains relationships of trust with all its stakeholders. The conditions for dialog that have
been put in place provide a lasting structure for discussions and enable the Group to enrich its strategic
thinking in order to accelerate the transition to a carbon neutral economy.
38 - OUR IMPACT