OFFER AFFORDABLE ENERGY
TO AS MANY PEOPLE AS POSSIBLE
For customers, the just transition becomes a reality through the roll-out of affordable energy
initiatives to preserve household purchasing power and contribute to maintaining the competitiveness
of companies.
GIVE CONSUMERS CONTROL
For ENGIE, it is essential to offer
its consumers, located primarily
in France and Belgium, clear and
transparent information on the energy
transition, the energy savings and on
the issue of energy efficiency.
The challenge is to ensure that
consumers have all the tools they
need to control their consumption
and the amount of their bill.
With this in mind, the Group
launched “Mon programme pour agir”
(My Program to Act), a solution
that encourages French customers
by rewarding their energy savings
actions. The points earned when they
complete eco-responsible challenges
are then reinvested, if they wish,
in environmental or social initiatives.
At the same time, the Group marketed
in France three connected and smart
services designed for individuals to help
them mitigate the escalation in energy
costs and raw materials. These solutions
allow them to receive personalized
advice, manage a target budget,
and monitor and control their consumption
and comfort remotely.
These solutions are:
•
“Mon Pilotage Elec”
(My Elec
Management): a connected solution to
program and manage electric radiators.
Ma Conso
My Consumption
asolution to measure the consumption
of electrical devices in real time
designed in partnership with Netatmo
a company specializing in connected
objects Since October 2022 it has
included an offering dedicated to
customers in financial difficulties
Mon Pilotage Gaz
My Gas
Management for gas heating
a solution providing control so that
individuals can find the right balance
between budget and comfort designed
in partnership with Netatmo
ENGIE Belgium also works with its
customers to help them reduce their
energy consumption. In fact, the Group
allows customers who live in the
Flanders to monitor the change in their
daily consumption using the website
and a mobile app.
ENGIE has also strengthened its
call centers with an additional
200 employees to ensure better
accessibility to the information and
handle the soaring number of calls,
which has tripled to 120,000 per week.
FIGHT FUEL POVERTY
The Group’s social commitment has
been the heart of its concerns for
many years. Every year since 2010,
ENGIE has contributed €6 million to
the Fonds de Solidarité Logement
(French solidarity housing fund).
In 2022, this donation was doubled
for that year. The Group also decided
to grant additional assistance of
€100 on average per household to its
880,000 financially insecure individual
customers, who are beneficiaries
of the energy check granted by the
government and hold an energy
contract, assistance totaling €90 million.
In addition, ENGIE Belgium offers its
customers payment facilities without
cost and collaborates with several
social assistance centers to manage the
debt of customers in serious financial
difficulties.
ENGIE doesn’t forget its industrial and
tertiary customers thanks to a fund of
€60 million that will be used to exempt
them from the guaranties required to
contract their energy supply in 2022.
In this way, the Group strengthens its
role of facilitating access to controlled
and optimized energy consumption.
PROVIDING SUTAINABLE ENERGY
TO UNCONNECTED CUSTOMERS
Because more than a billion people
around the world still lack access
to electricity, ENGIE has invested in
companies providing access to clean,
affordable and reliable energy to
populations far from any grid.
Thus, in 2011, ENGIE created the
"ENGIE Rassembleurs d'Énergies" social
impact fund, which invests minority
shares in social enterprises that offer
innovative and sustainable energy
solutions to these populations.
By the end of 2022, RDE had committed
more than €38 million to 22 companies.
These companies have provided access
to clean and affordable energy to
78 million beneficiaries worldwide
and generated over 32000 jobs
880000
financially fragile individual
customers have benefited from
additional financial assistance
3
connected services rolled
outto manage gas and
electricityconsumption
2023 INTEGRATED REPORT - 105