Network Operations SD WAN Expert

Network Operations SD WAN Expert

Energy at the service of Mexico.

ENGIE is a global energy player, resolutely committed to the energy transition and expert in 3 businesses: electricity, natural gas and energy services. ENGIE employs 155,000 people in more than 70 countries and achieved a turnover of around €70 billion in 2015.

Created in July 2014 and empowered with administrative authority, Global Business Support (GBS) now has employees across multiple countries and entities. Global Business Support is made up Finance - Procurement - Consulting - Real Estate, Human Resources, IT and Legal.

Being the reference operator for ENGIE's support functions and the trusted partner of the Group's operating entities, that is the ambition of GLOBAL BUSINESS SUPPORT in its great development.

PURPOSE OF THE POSITION

Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operation Center (NOC) team.

The mission of NAC is to define and support network and security services and infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi-Fi services, etc.).

The NAC Expertise team, consisting of over 30 professionals, is responsible for the define, design, built and L3 support of all Network and Security solutions.

Within the NAC Expertise team, SDWAN experts are mainly responsible for the define, design, built and L3 support of SDWAN solutions (Cisco, Meraki, Fortinet) for IT and OT.

This position will be hosted within GBS IT in Mexico. Its perimeter will be both ‘global’ for the ENGIE group and ‘local’ to support GBS IT Mexico.

Network Technician with a at least a first professional experience in network operations, familiar with monitoring tools and ticketing systems (ITSM).

RESPONSABILITIES AND JOB FUNCTIONS

Analyze business needs, challenge requests, and translate them into technical requirements

• Analyze business needs, challenge requests, and translate them into technical requirements.
• Contribute to the design and definition of solutions, tests, and prototypes.
• Participate in qualification and acceptance testing.
• Engage in a process of industrialization, rationalization, and urbanization of technical solutions.

Write design and operating procedures & schemas.

• Produce documentation to meet production criteria (Go / No Go).
• Automate deployments, including the construction/evolution of technical foundations.
• Manage configurations and integrate them into operational management tools.

Manage incidents and problems (Level 3)

• Diagnose and resolve incidents.
• Manage the relationship with suppliers in case of an incident, in coordination with the NOC
• Generally, provide Level 3 support to maintain operational conditions.

Manage major changes

• Define and write a detailed intervention plan (DIP) ensuring compliance with change management and production processes.
• Support CAB (Change Advisory Board) preparation and manage changes for successful production deployment.

Document / Recommend / Advise

• Document knowledge related to the area of specialization and validate technical deliverables.
• Provide technical expertise support during the specification phases.
• Conduct technical audits and implement control measures on projects and production deployments.
• Communicate, explain, decline, and contribute to the evolution of current technical standards, methods, and best practices.
• Make methodological and/or technological choices.
• Validate or amend design choices, contribute to technical arbitrations to optimize solutions in terms of cost, performance, and security.
• Contribute to the drafting of HLD and LLD in collaboration with Architects.
• Participate in the development of services and commercial proposals.

Applied technological watch

• Conduct foresight studies, general interest studies, and prototypes.
• Propose improvements to enhance the performance of solutions and services.
• Recommend the most suitable techniques or technologies based on constraints and objectives.

Key sucess factors:

• Rate of changes implemented without "major or significant" incidents
• Rate of production deployments without "major or significant" incidents
• Rate of documented solutions with up-to-date documentation
• Rate of major incident resolution within SLA timeframes
• Year-over-year reduction rate of major incidents (continuous improvement loop, particularly through the implementation of a controlled problem management process)

EDUCATIONAL BACKGROUND

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 5 to 10 years of experience as a technical expert or architect with a background in project management and IT infrastructure service management.
• Main Technologies:
  • Fortinet Firewalls and Fortinet SDWAN
  • Cisco/Viptela SDWAN
  • AWS and AZURE Cloud Services
  • Zscaler

• Advanced English
• French (read/spoken/written) would be a plus.

Technical Skills

• In-depth technical knowledge and architecture of networks and security infrastructure in remote site, Datacenters and the Cloud
• LAN/MAN/WAN, TCP/IP, Ethernet, Spanning Tree, Multi-chassis Etherchannels
• DNS, DHCP, IPAM, QoS
• Routing protocols (BGP, OSPF) & MPLS (LDP, MP-BGP, L2VPN, L3VPN)
• GRE tunnels, IPSEC, VPN SSL
• Firewalls and IPS, Load-balancers, Proxy, XML filtering
• Excellent troubleshooting skills
• ITIL (Service Transition; Service Operations)
• Monitoring tools.

Soft Skills

• Understands customer needs and provides proactive solutions.
• Communicates openly, transparently, and clearly.
• Takes initiative
• Is flexible and can adjust objectives.
• Can work independently in finding solutions and resolving issues.
• Cooperates, advises, and seeks synergies with all relevant teams.
• Has good analytical skills
• Works in a highly structured manner and documents every step of integration and production projects.
• Is motivated and always eager to learn.

At ENGIE we pursue your feeling free to be what you are. We are commited to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not discriminate based on person's race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or civil status.