Technical Specialist

Job Title: Technical Specialist

Department: Operations & Product

Reporting line:  Technical Team Lead

Location: Lusaka, Zambia

Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job Purpose/Mission  

The Technical Specialist will report directly to the Technical Team Lead and be an integral part of the Operations team. The primary responsibilities will be to assist with the diagnosis and refurbishment of EEA products

Product Refurbishment

Technical repair and refurbishment of EEA products:

• • Sort and track all items which are returned from the field as Swaps, Voluntary Returns, or Repossessions and which are awaiting refurbishment, as required by Management or Team Lead;
  • Work diligently to meet monthly refurbishment targets as set by the Team Lead;
  • Engage supervisor on any challenges and tools required to be successful in the role; and
  • Other tasks as required by Team Lead, Supervisor or management.

Conduct Product Training with Various Departments:

• Facilitate engaging and interactive training sessions, both in-person and virtually, to ensure effective understanding and retention of product knowledge.
• Collaborate with department leaders to identify training needs and customize training programs accordingly.
• Continuously evaluate and update training content and methodologies to ensure relevance and effectiveness in line with evolving product features and company goals.

Providing Post Training Support:

• Offer ongoing assistance and guidance to Service Centers as they apply acquired product knowledge in their roles.
• Address and resolve any queries, concerns, or challenges encountered by employees during the implementation phase.
• Conduct follow-up sessions or refresher courses to reinforce key concepts and address any gaps in understanding.
• Collect feedback from trainees to assess the impact of training and identify areas for improvement in future training initiatives.

Service Center Swap Management:

• Coordinate the logistics and scheduling of swapstock to ensure minimal disruption to operations and customer service.
• Maintain accurate records of equipment and inventory movements of spare parts in the Service Centers.
• Collaborate with service center officers and support staff to troubleshoot any issues in the swap process, providing timely solutions to minimize downtime and customer dissatisfaction.
• Manage the swap rate targets within the set thresholds, and provide training should the targets not be met.

Health, Safety and Environment:

• Ensure compliance to the HSE guidelines
• Ensure zero incidents in regards to staff, storage of inventory, tools and waste

Knowledge and skills   

Experience: 

• 2 years of experience required in a similar role 
• Self-motivated and ability to work in teams and independently
• Strong written and verbal communications skills (English)
• Attention to detail
• Professional work ethic and demeanor
• Previous experience in team management or cross-departmental collaboration desirable

Qualifications: 

• Minimum diploma in Electrical Engineering or similar qualifications required for the position 

Language(s):  

• English 
• Local languages

 Technology: 

• Computer skills - basic proficiency with email programs and in Excel, Power Point, etc.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!