Client Account Director

CLIENT ACCOUNT DIRECTOR

ENGIE Impact

Location: UK – Dartford/London/Hybrid

ENGIE Impact delivers sustainability solutions and services to corporations, cities and governments across the globe. Comprised of existing and proven ENGIE Group businesses, ENGIE Impact brings together a wide range of strategic and technical capabilities, to provide a comprehensive offer to support clients in tackling their complex sustainability challenges from strategy to execution. Why join us?

With 18 offices worldwide, ENGIE Impact today has a portfolio of 1,000 clients, including 25% of the Fortune 500 Companies, across more than 1,000,000 sites. ENGIE Impact was created to engage with executives and organizational leaders to set tailored strategies and specific roadmaps to achieve their sustainability and zero-carbon objectives, across energy, water, waste and more, globally.

Ready to act Right Now, for Tomorrow?

Job Description

The overall purpose of the job is to;

• Develop a thorough understanding of Engie Impact global service offering to deliver excellent client experience
• Manage designated global client accounts to ensure contractual obligations are delivered in accordance with the terms of existing contracts
• Take responsibility for overall client satisfaction and the retention of the account at renewal (including management of supply tenders)
• Build strong client relationships across UK/EMEA through regular communication
• Work with internal cross functional teams to support on client service delivery
• Ability to work with a CRM system to maintain client contacts for new growth and referral opportunities
• Maintain good level of UK/EMEA Energy market knowledge; become respected internally and externally as a source of expert advice
• Manage development, and support delivery of detailed mobilisation plans
• Assist the global operational delivery teams with ad-hoc and regular requests for support in meeting client SLA’s
• Support the Engie Impact P&L by maximising sales revenue, managing account debt, communicating potential operational profitability and introducing the client to new Group products and initiatives

Impact: The position will;

• Have an impact on global client relationships external to Engie Impact
• Influence the Engie Impact profit and loss outcome
• Contribute to the performance and productivity of the business unit
• Influence the development of global products and services for delivery to the marketplace

Complexity:

• Dealing with the dynamics and uncertainties of managing a distributed client base across UK/EMEA and NA
• Embracing new products and services to support
• Take into account the language and cultural barriers
• Driving cost effectiveness within strict contract frameworks

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Experience

Education/Experience:

• Degree or equivalent industry experience at middle management desirable
• Good experience in the energy industry (minimum 5 years)
• Strong (Verbal & Written) communication skills with an ability to build client relationships
• Multilingual with proficiency in at least one European language highly desirable
• Effective presentation and negotiation skills
• Good time management skills with a problem solving attitude
• Demonstration of commercial understanding to support client retention
• Evidence of managing accounts preferred

Skills/Abilities:

The key competencies required for the successful delivery of the role are:

• Promoting integrity and trust
• Entrepreneurial and innovative thinking
• Engaging and collaborating with stakeholders
• Driving sustainable performance and efficiency
• You are fluent in English. Fluency in any other language is an asset
• You are concerned about environmental issues and willing to contribute actively to the sustainability transition by leveraging your business strategy skills and experience