About ENGIE Energy Access (EEA)

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE Power Corner ; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-africa.com

www.linkedin.com/company/engie-africa

Job Purpose: Mission

ENGIE Energy Access Benin is looking for a dynamic and reliable Inventory Manager with excellent record-keeping abilities to take on a self-contributor role in a rapidly growing company at the front lines of renewable energy and mobile payment technology.

Under the direction of the Head of Operations, the incumbent is responsible for minimizing stock losses by implementing stock control (inventory, documentation of movements) and stock management policies (storage conditions, access control, etc.). He or she ensures that adequate stock is available at all points of sale operated by the company.

S/he ensures that relevant members of the warehouse, customer experience and sales teams are trained to understand their roles and responsibilities in inventory management and are held accountable for inventory loss.

S/he will supervise the team of Field Inventory Coordinators, the Distribution Coordinator and will carry out regular stocktaking of all warehouses in the country (warehouse, service centers, POS, field stock).

S/he will support the field teams through training and evaluation of inventory management processes.

S/he will supervise warehousing and work with the teams to ensure compliance with 6S standards in the country's warehouses.

In collaboration with the Customer Experience, Sales and Finance teams, he/she will use monitoring tools to track and centralize stock levels at the warehouses.

During the inventory, he/she supervises the counting of the items and centralises the various reports in order to compare the physical stock with the stock in the digital system (SAP, Powerhub, etc.), to have any discrepancies justified by the parties concerned within the deadlines and to draw up the final inventory report.

S/he will be responsible for reconciling the stock with the ERP system (SAP) in close collaboration with the financial team.

S/he will be creative, organised, detail oriented and able to solve problems independently.

We are looking for a self-motivated individual with good communication skills and the ability to work as part of a team as there will be a lot of coordination with the Operations, Customer Experience, Sales and Finance teams.

The role requires frequent travel to remote areas of Benin.

Key Responsibilities, Deliverables and Activities

Responsibilities

1. Inventory management and storage space
   • Produce training materials to support the performance of the warehouse team, service centres, sales and their team.
   • Plan and conduct regular support visits to retrain the warehouse, service centre and sales teams on stock management.
   • Ensure that all warehouse, sales and service centre teams receive regular training on stock control policies and their roles and responsibilities in stock management.
   • Work with the warehouse team and the sales and customer experience team to regularly review stock management standards and processes at the warehouses.

2. Inventory flow management

• Monitor stock flows (incoming and outgoing stock in the warehouse, service centers and storage points) 
• Use the physical and digital tracking system to control stock movements
• Monitor stock availability throughout the distribution network, identify the risk of stock-outs and take preventive action to reduce the risk or minimize the impact.
• Establish distribution plans (i.e. decide which products to deliver, in what quantities and to which locations) for all stocking points at regular intervals (weekly, monthly or fortnightly), taking into account sales forecasts, available stock and deliveries.
• Monitor the performance indicators introduced

3. Inventory

• Monitor stock flows (incoming and outgoing stock in the warehouse, service centers and storage points) 
• Use the physical and digital tracking system to control stock movements
• Monitor stock availability throughout the distribution network, identify the risk of stock-outs and take preventive action to reduce the risk or minimize the impact.
• Establish distribution plans (i.e. decide which products to deliver, in what quantities and to which locations) for all stocking points at regular intervals (weekly, monthly or fortnightly), taking into account sales forecasts, available stock and deliveries.
• Monitor the performance indicators introduced

Detailed Responsibilities

• Operation Processes & Controls (20%)

 Stock Taking Control - Ensure that each in Gate & Out gate in the warehouses are recorded in the Books/ Power Hub with appropriate physical support for trackability.

• Inventory Turnover, Reporting, Analytics & Performance Management (30%)

Ensure that the stock flow report’s Data is accurate (Warehouses PK10 & Kpondehou) = 100%.

• SAP Input (40%) – Monitor and post weekly inventory consumption, weekly inventory production and weekly inventory releases/ Delivery to PS. Have the posting validated by Finance approval.

• HSSE (10%)

Adherence to RG 11 (Agent/Casual worker/Intern/Employee) = 0 Variance/ Month.

Required Qualification & Experience

• Bachelor’s degree in business administration / Transport & Logistics. MBA will be an added advantage.
• Minimum of 5 years’ experience in progressive Logistics & Distribution sectors or in related areas.
• Capability to work under pressure.
• Attention to detail and experience reconciling data across multiple sources.
• Adopt a proactive, customer-service oriented approach.
• Highly motivated, self-starting, positive attitude, with intense desire to work hard and make an impact by improving processes.
• Interest in gaining knowledge about inventory, asset classes and process flow.
• Some exposure with statistical, SAP applications and experience with tools including.
• Skill in analyzing data to gain insight and inform decision making.
• Outstanding stakeholder engagement and communication skills, with the ability to develop relationships with key functional leads (especially Customer Finance, Customer Experience and Operations) but also with external strategic commercial & marketing partners.
• Experience with and knowledge of methods to improve business processes to increase efficiency and quality of outcomes.
• Experience related to managing product inventory, including inventory planning and tracking systems.
• Demonstrated passion for our mission, values and customers!

Languages:

• French, English.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

DIGITAL STRATEGY IMPLEMENTATION COORDINATOR

DIGITAL STRATEGY IMPLEMENTATION

BUCUREȘTI

ENGIE Romania

La ENGIE Romania, dorim să venim în întâmpinarea nevoilor clienților noștri și să îi ajutăm să își atingă obiectivele, într-un mod eficient. Căutăm oameni talentați, care să pună clienții în centrul a tot ceea ce facem.

În prezent, căutăm o persoană care să aibă experiență solidă în dezvoltarea aplicațiilor web pentru a se alătura departamentului DIGITAL STRATEGY IMPLEMENTATION, în calitate de  DIGITAL STRATEGY IMPLEMENTATION COORDINATOR. 

Dacă îți dorești să faci următorul pas în carieră, alături de o echipă competitivă și profesionistă, trimite-ne CV-ul tău. Ne poți ajuta să construim un ENGIE mai bun. Totul începe cu angajați remarcabili. Totul începe cu tine. 

Ce vei face:

• Vei identifica și coordona implementarea de soluții pentru îmbunătățirea experienței utilizatorului, pe toate platformele online ale companiei. 
• Vei identifica și implementa modalități pentru atingerea obiectivelor de vânzare pe canalele online, în colaborare cu echipele Marketing & Comunicare. 
• Vei monitoriza constant obiectivele canalelor de vânzări online și vei adapta strategia de vânzare pe termen scurt și mediu. 
• Vei defini roadmaps pentru produsele digitale (platforme, aplicații informatice) de sales și customer care, prin stabilirea unor planuri și inițiative concrete, în linie cu strategia comercială. Ulterior te vei asigura de implementarea acestora. 
• Vei supraveghea procesul de contractare, identificând oportunități de simplificare și îmbunătățire a experienței de cumpărare online. 
• Vei stabili și urmări indicatorii de performanță a website-urilor și aplicațiilor companiei, vei identifica tendințele din piață și formula recomandări de îmbunătățire bazate pe date. 
• Vei superviza și coorodona crearea strategiei de SEO și vei urmări implementarea corectă a acesteia. Vei analiza cerințele de implementare ale utilizatorilor, procedurile și problemele de automatizare sau îmbunătățire a sistemelor existente și vei revizui capacitățile sistemului, fluxului de lucru și limitărilor de programare. 
• Vei coordona realizarea cerințelor de business pentru proiectele tranversale și/ sau intercompanii, astfel încât procesele comerciale să fie susținute de un sistem informatic performant. 
• Vei oferi consultanță și vei propune soluții utilizatorilor aplicațiilor din cadrul Direcției Comercializare Energie. 
• Vei identifica și propune noi tehnologii pentru a optimiza soluțiile actuale și pentru a le face viabile pentru viitor, aplicând standardele interne și cele mai bune practici de piață. 
• Vei comunica, la nivelul departamentelor cheie, reperele proiectelor aflate în responsabilitatea sa, actualizările stadiului acestora, precum și orice întârzieri apărute ce pot avea impact asupra clienților externi. 
• Vei propune soluții în vederea respectării standardelor de dezvoltare pe partea de front-end și a user experience prin user interface. 
• Vei coordona și propune acțiuni de îmbunătățire pentru pagini de prezentare întreținute în platforma WordPress. 
• Vei urmări editarea și îmbunătățirea codului sursă (PHP, CSS, JS), a temelor și plugin-urilor folosite, pentru a corespunde necesităților fiecărui proiect. 

Experiență, calificări, cunoștințe și abilități:

• Studii superioare finalizate cu diplomă de licență;
• Minimum 3 ani experiență în implementarea, dezvoltarea de aplicații web;
• Experiență în vanzari online;
• Experiență în coordonare de echipe - reprezintă un avantaj.
• Foarte bune cunoștinte de operare Word, Excel, PowerPoint, baze de date;
• Abilitatea de a învăța noi framework-uri și tehnici de coding, dorința de a fi la curent cu tot ce se întâmplă în materie de dezvoltare front-end;
• Competențe de design graphic și web design:  WordPress, HTML/ XHTML, CSS (SASS),  Javascript/ jQuery, Photoshop, Illustrator, Adobe XD, PHP, MySQL;
• Familiar/a cu tehnologiile, conceptele, interfețele de client de tip eCommerce web site, responsive websites, mobile apps:
  • Cunoștinte despre IoT: dispozitive mobile, utilizări, protocoale de comunicație;
  • Cunoștinte despre Google Analytics, Ads, Tag Manager, SEO, SEM. Certificare Google este un plus;
  • Cunoștinte despre ciclul de viață al aplicațiilor (concept, design, test, release și support);
  • Cunoștinte despre ciclul de viață al produselor;
• Cunoașterea programelor de editare imagini, grafică și animații;
• Cunoștinte baze de date și a unui limbaj de programare utilizat în tehnologiile web.
• Abilități de coordonare și management al echipei;
• Capacitate de analiză și sinteză;
• Capacitatea de a identifica soluții la probleme noi;
• Inițiativă și implicare;
• Conduită etica, loialitate, integritate;

Beneficii

•  
• Asigurare medicală privată pentru tine și familie;
• Acces la un program de dezvoltare personală și profesională;
• Tichete de masă;
• Concediu de odihnă extins, în funcție de vechimea în muncă. 

Doar persoanele selectate vor fi invitate la interviu. 

În cazul în care optezi să ne transmiți datele tale cu scopul de a candida pentru poziția menționată în prezentul anunț, te rugăm să iei cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf 

Despre ENGIE

Grupul de companii ENGIE Romania activează în următoarele domenii de activitate: distribuţie şi furnizare de gaze naturale, producție din surse regenerabile și furnizare de energie electrică, precum și soluții verzi și servicii tehnice pentru instalaţii de gaze naturale şi centrale termice. ENGIE Romania şi filialele sale deservesc un portofoliu de 2 milioane de clienţi, operează o reţea de distribuţie de circa 22.600 km, deţin o capacitate de producție din surse verzi de 121 MW şi au 4.300 de angajaţi.

• Power the future, together with ENGIE!
• Lead the credit function for our retail business unit
• Hybrid & located at our Freshwater Place offices in Southbank

ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and communities.

Our global ambition, as a pioneer of the renewable energy transition, is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.

Zero. You may think it’s nothing, but to us at ENGIE… zero is everything!

The opportunity:

ENGIE is one of Australia’s fastest growing energy retailers, with more than 700,000 electricity and gas customer accounts in Victoria, South Australia, New South Wales, Western Australia, The Australian Capital Territory and Queensland.

At ENGIE, we are equally  focussed on growing our people, as we are on sustainability and the environment.

The Head of Credit,  will report to the General Manager  Retail Operations, and manages a high performing team of 4 direct reports, as well as driving value and improvements from outsourced service providers.

This is a critical leadership role in our retail business with high visibility internally as well as representation on various industry groups and forums.

Responsibilities will include:

• accountable for the Credit Strategy development and execution for ENGIE’s retail customers
• delivering financial objectives and metrics
• assuring adherence to all compliance & regulatory requirements, internal controls, KPI’s and standard operating procedures
• management of key stakeholders and all reporting requirements
• exploring accelerated adoption of analytics to inform decision making
• professional development & engagement of team members

About you:

• Several years’ experience in credit and within the energy retail industry is desirable
• Knowledge of managing outsourced service providers
• skilled in continuous improvement and process efficiency
• data driven decision making
• excellent communication and presentation skills

Next Steps:
If this sounds like the role for you, we welcome your application.

All applicants must have unlimited rights to work in Australia.

Please note we consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!

Business Overview

ENGIE Australia & New Zealand is accelerating the transition to a carbon-neutral economy by providing innovative, sustainable energy solutions to households, businesses, communities and cities.

Our mission is to accelerate and support the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions.

We have over 1,000MW of low-carbon generation capacity and more than 3,00MW of renewable energy under development. Our retail business, has more than 700,000 customer accounts around Australia.

ENGIE’s trading arm, Global Energy Management & Sales (GEMS) provides long-energy supply agreements, energy trading, risk management and asset management services to business customers across the ENGIE ANZ portfolio.

Our Business Units

Flexible Generation & Retail

• ENGIE is one of Australia’s fastest growing energy retailers, with more than 700,000 electricity and gas customer accounts in Victoria, South Australia, New South Wales, Western Australia, The Australian Capital Territory and Queensland.
• Our retail business offers simple and affordable energy plans for Australian households and businesses.
  They offer 100% carbon neutral plans certified by Climate Active where carbon emissions are offset from energy usage.
• Our gas power plants in South Australia are an essential component of our strategy to achieve a sustainable energy future, and we remain committed to optimizing their performance and reducing emissions while we invest in the energy systems of tomorrow.
• The Hazelwood Rehabilitation Project is a dedicated business stream leading the safe, stable and sustainable rehabilitation of the former Hazelwood Power Station and Mine, which ceased operation in 2017.

Renewables

• With 165MW of operating wind farms in South Australia and 3000MW of identified pipeline of solar, wind and large-scale batteries under development, ENGIE is making a sizeable contribution to the progress of renewable energy production in Australia.
• We strive for operational excellence in all aspects of green hydrogen production, including process design, equipment selection, and when up and operational in the optimization of our asset infrastructure. ENGIE and Mitsui are developing one of the world’s first industrial-scale renewable hydrogen projects to provide feedstock into Yara Pilbara Fertilisers' (Yara) existing ammonia operations near Karratha in Western Australia.

Global Energy Management & Sales (GEMS)

• GEMS provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.
• ENGIE is leading the Australian green corporate Power Purchase Agreement (PPA) market, with several high-profile partnerships including Coles, Pepsi, L’Oréal Australia, Sanitarium, Veolia and NAB.
• Ensures a secure and sustainable energy future for B2B clients in line with a low carbon strategy by supporting customers in the transition towards a carbon neutral economy by offering them innovative, competitive and green solutions.  As well as through providing best in class risk management services tailored to our customers’ individual needs.
• GEMS has expertise in energy supply and global commodities; risk management and market access; green & low carbon solutions; and asset management and flexibility services.

Job Title:  Marketing Manager 

Department: Commercial 

Reporting line:  Head of Commercial 

Location: Kampala 

Job Grade:  HL 16

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

ENGIE is seeking a highly motivated and entrepreneurial Marketing Manager to play a leading role in reaching millions of customers in Uganda, extending the customer lifetime with ENGIE and establishing Mysol as a leading consumer brand. As the most senior marketing role at the national level, the successful candidate will manage the marketing department while reporting to the Head of Commercial. The marketing team will work cross-functionally with our sales, credit, customer experience, product development, operations and technical teams. 

This position offers an incredible opportunity to make a direct impact on the lives of the off-grid population in Uganda with little or no access to traditional financing. The right candidate will be a strategic, creative leader and team player, with a big vision and passion for flawless execution. As Marketing Manager, you will be based in Kampala, Uganda with regular travel to the field. You will gain a deep understanding of the ENGIE customer and market and lead critical projects that will transform lives and be crucial to the success of the business. 

Responsibilities:  

Strategy & Planning: 

• Understand key business priorities and create strategic marketing plans targeting different customer segments to help reach ambitious company goals.   
• Continuously refine definitions of customer segments according to demographic information, media consumption patterns and existing customer behavior.   
• Conduct internal and external research that deepens understanding of customer motivation, using the insights gained to develop behavior-changing communication materials.   
• Create ambitious but achievable short and long-term marketing plans, maintaining the flexibility to change course quickly if necessary.   
• Set the marketing budget and manage spending accordingly. 

Creative Production: 
 

• Lead the creation of integrated marketing campaigns, strategic communications projects and public relations plans, ensuring consistent and engaging messaging across multiple channels. 
• Oversee the production of quality communications to existing customers, ensuring we provide the best possible experience throughout the customer journey.  
• Create innovative customer acquisition and retention strategies using non-traditional communication channels such as informal broadcasting, grassroots mobilization etc. 

 
Marketing Operations: 
 

• Lead the design and execution of marketing and communications plans that deliver superior customer engagement across all channels.  
• Oversee the roll-out of marketing and public relations plans, ensuring that all activities are carried out in a timely and effective manner. 
• Ensure a consistent and quality brand presence across all activities, overseeing regular brand audits and material rollouts as materials develop. 

 
Management: 

•  Manage, grow and develop a high-performing team of marketing and communications professionals. 
•  Build the necessary data visualization or other tools to analyze the impact of different initiatives, preparing reports as needed for the Uganda and Global marketing teams. 
•   Make data-driven decisions to iterate on marketing strategy and drive towards maximizing return on investment for marketing spend. 
•   Lead collaboration with the Global ENGIE team and/or partners. 

 
 
At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.   
 
We believe that great managers:  

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.  

• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.  

• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.  

• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.  

• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.  

Knowledge and skills    

Experience:  

• Minimum of 5 years marketing experience. 

• Leadership and project management experience, with a successful track record of building systems to implement complex projects. 

• Entrepreneurial, with experience starting or contributing significantly to a new project, team, or company, managing projects from design to scale-up phase. 

• Strong ability to interpret data and conduct basic analysis. 

• A creative thinker with original ideas for marketing ENGIE in Uganda. 

• A natural communicator who can create excitement externally and internally around the ENGIE brand. 

• Commitment and passion for mentoring a team. 

• Excellent understanding of the rural Ugandan customer and market. 

• Outstanding written, verbal and presentation skills (English required) 

• Passion for ENGIE and our customers! 

Qualifications:  

• Bachelor’s Degree in a related field. 

Language(s):   

• English  

• Luganda & any other local languages 

Technology:  

• Data software Tableau.  

• Familiarity with digital marketing management tools. 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

Chi è ENGIE?

ENGIE mette al centro delle sue attività (elettricità, gas naturale, efficientamento energetico e servizi) lo sviluppo sostenibile, per far fronte alle sfide della transizione energetica verso una low carbon economy: accesso ad un'economia sostenibile, mitigazione e adattamento al cambiamento climatico e ottimizzazione delle risorse.

Chi cerchiamo
Una risorsa da inserire come Energy Product Owner  presso la nostra sede di Milano nell’ambito della Global Business Unit Retail.

La Global Business Unit RETAIL è focalizzata sulla vendita delle commodity ai clienti finali e sull’installazione e manutenzione di caldaie ad uso domestico su gran parte del territorio nazionale con un importante obiettivo di crescita.

Nel 2022 conta oltre 1 milione di clienti per l’energia e i servizi.

La digitalizzazione, i servizi 2.0 e le soluzioni green rappresentano le strategie che la GBU Retail intende incrementare. 

Che cosa farai?
Riporterai allo Strategic Product Manager e, in coordinamento con il team Energy, affiancherai i nostri Manager nella gestione dei prodotti durante il loro ciclo di vita, raccogliendo e assegnando le priorità ai requisiti d’offerta, supporterai la vision del prodotto e lavorerai a stretto contatto con team trasversali per fornire soluzioni vincenti generando un maggiore turnover.

Quali saranno le tue responsabilità?

• Supportare l’implementazione e sviluppo di nuove Value Proposition d’offerta (Luce, Gas e Servizi di efficienza energetica per la casa): dall’identificazione del target, alla definizione del business plan, del concept d’offerta ed il suo testing, fino alla definizione del processo di vendita e la gestione delle attività di go-to-market necessarie ad andare sul mercato;

• Sviluppare dentro il team expertise elementi distintivi rispetto ai competitor;

• Supportare l'organizzazione per portare i prodotti sul mercato attraverso il coordinamento delle funzioni aziendali coinvolte nelle attività ed iniziative inerenti ai prodotti gestiti (IT, Sales, Area Tecnica, Processi e partnership, Customer Service, Legal)

• Gestire e aggiornare i prodotti a catalogo e la contrattualistica a supporto dei differenti canali commerciali;

• Conoscere la normativa di settore, dei principali tratti distintivi del mercato energetico italiano e delle informazioni per la gestione delle attività di go to market;

• Efficientare i tool per le attività di go to market con l’obiettivo di razionalizzare e snellire la filiera

• Supportare ed individuare le funzionalità chiave da sviluppare per la digitalizzazione dei prodotti e servizi ENGIE;

• Monitorare e analizzare i principali KPI’s dei prodotti e servizi lanciati sul mercato da ENGIE, inclusi feedback, requisiti e problemi dei clienti;

• Supportare la struttura di vendita nella realizzazione e raggiungimento del piano campagne commerciali, attraverso l’ideazione ed il lancio di iniziative specifiche o di prodotto dedicati;

• Supportare la definizione e l’ esecuzione del piano di comunicazione e trade marketing legato al lancio di nuove soluzioni.

Perché tu?

• Passione per il mondo Retail, in particolare il mondo Energy e Servizi di efficientamento
• Esperienze pregresse nel mercato Energy verranno considerate un plus
• Data-driven approach: attitudine all’elaborazione ed analisi dei dati
• Spiccata attitudine al cliente e capacità di interpretarne il comportamento nell’era digitale;
• Curiosità e propensione al cambiamento;
• Predisposizione al lavoro in team
• Propositività nello svolgimento delle attività assegnate;
• Conoscenza di MS OFFICE (in particolare Excel), gradita conoscenza di linguaggio di programmazione (R, Python), Miro e Confluence
• Gradita la conoscenza della lingua inglese
• Gradita la conoscenza delle metodologie Agile e Design Thinking

Perché scegliere ENGIE?

Lavorare in ENGIE, gruppo multinazionale, significa avere un'ampia varietà di possibilità di carriera in oltre 30 paesi.

Ma significa anche mettere la comunità al centro della tua vita professionale e contribuire a un vero cambiamento nel corso di una carriera stimolante.

Il nostro impegno è chiaro: sosteniamo un modello sociale che concilia la performance economica con l'impatto positivo sulle persone e sul pianeta. Scommettiamo sul potere della collettività e agiamo come parte di una comunità impegnata a sconvolgere e reinventare il futuro. Diversità e inclusione sono al centro della nostra cultura aziendale.

ENGIE si impegna a combattere tutte le forme di discriminazione in materia di occupazione, accesso alla formazione e promozione. Pertanto, l'integrazione e il sostegno di giovani, adulti, persone con disabilità, senza alcuna distinzione di genere, etnia o religione, sono priorità fondamentali della politica delle risorse umane.

Le Certificazioni EDGE e UNI PDR 125/22 conquistate, dimostrano tale impegno.

EXPERT COMUNICARE MARKETING DIGITAL SI SOCIAL MEDIA

DIGITAL MARKETING

BUCUREȘTI

ENGIE Romania

La ENGIE Romania, dorim să venim în întâmpinarea nevoilor clienților noștri și să îi ajutăm să își atingă obiectivele, într-un mod eficient. Căutăm oameni talentați, care să pună clienții în centrul a tot ceea ce facem.

În prezent, căutăm o persoană care să aibă experiență demonstrată în gestionarea canalelor social  media și a comunicării online pentru a se alătura departamentului DIGITAL MARKETING, în calitate de  EXPERT COMUNICARE MARKETING ȘI SOCIAL MEDIA.

Dacă îți dorești să faci următorul pas în carieră, alături de o echipă competitivă și profesionistă, trimite-ne CV-ul tău. Ne poți ajuta să construim un ENGIE mai bun. Totul începe cu angajați remarcabili. Totul începe cu tine.

Ce vei face

• Vei planifica și dezvolta activitățile de comunicare digitală de marketing, aliniate strategiei companiei și planului de marketing.
• Vei monitoriza, raporta, analiza și optimiza activitățile de comunicare digitală de marketing, și investiția de promovare în mediul online (PPC, Display, Affiliates, Social Media, etc.).
• Vei dezvolta o abordare integrată pentru proiectele de comunicare digitală de marketing, folosind resurse interne/ externe și vei coodona activitățile specifice derulate prin agențiile media/ digitale/ creație, creatori de conținut (influenceri) etc.
• Vei propune și posta conținut captivant care să respecte vocea, tonul și liniile directoare ale mărcii promovând produsele și obiectivele ENGIE în social media (Facebook, YouTube, Twitter, Instagram, LinkedIn, Tik Tok etc.).
• Vei elabora, împreună cu echipele de comunicare comercială și corporate, precum și cu agenția digitală partenera, calendarul conținutului social media.
• Vei crea, împreună cu echipele de comunicare, profiluri țintă pentru postările sponsorizate.
• Vei implementa postările sponzorizate, utilizând resurse interne sau, în colaborare cu partenerii stabiliți.
•  Vei dialoga cu clienții noștri pentru a răspunde comentariilor și mesajelor din social media, vei revizui recenziile primite pentru aplicația noastră mobilă MyENGIE și vei gestiona comunitățile online.
• Vei analiza cerințele utilizatorilor, procedurile și problemele sesizate de clienți prin canalele de social media în mediul online și vei propune îmbunătățiri în ceea ce privește experiență clienților.
• Vei colabora cu  echipe de creare și dezvoltare a produselor și cu colegii din IT/Digital/CX/UX pentru identificarea celor mai bune soluții din punct de vedere al experienței utilizatorului.
• Vei administra și respecta bugetele financiare alocate pentru activitățile de comunicare stabilite, gestionând operațional furnizorii implicați.
• Vei monitoriza acțiunile de comunicare ale principalilor competitori pe canalele de social media/ comunicare digitală și vei fi la curent cu contextul pieței.
• Vei caută și propune noi tehnologii pentru a optimiza soluțiile actuale de comunicare digitală, pentru a le face viabile pentru viitor, aplicând standardele interne și cele mai bune practici de piață.
• Vei comunica, la nivelul departamentelor cheie, reperele, proiectele de comunicare digitală aflate în responsabilitatea ta, actualizările stadiului acestora, precum și orice întârzieri apărute ce pot avea impact asupra clienților interni sau externi. 
• Vei respecta standardele digitale ale manualului de brand și vei asigura buna punere în practică a acestuia.
• Vei actualiza periodic tabloul de bord digital pentru componentele din responsabilitatea ta.
• Vei valida, cu echipa juridică, materialele de comunicare comercială destinate clienților.
• Vei respecta bugetele financiare alocate pentru activitățile de comunicare stabilite, gestionând operațional furnizorii implicați.

Experiență, calificări, cunoștințe și abilități:

• Studii superioare finalizate, cu diplomă de licență; 
• Minimum 2 ani experiență în comunicare marketing digital (social content, paid media, analiza performanțelor campaniilor digitale);
• Experiență demonstrată în gestionarea canalalor de Social Media și a comunicării online;
• Experiență extinsă în utilizarea canalelor de comunicare digitală, a parametrilor și standardelor de funcționare ale acestora, precum și a indicatorilor de performanță aferenți;
• Experiență de lucru cu tehnologiile, conceptele, interfețele de client de tip eCommerce web site, responsive websites, mobile apps;
• Competențe de analiză a performanței în Google Analytics, Facebook Insights și alte platforme similare;
• Cunoștințe solide de comunicare în marketing digital, content writing și strategie de conținut în social & paid media;
• Cunoștințe despre aplicații de analiză a performanței digitale și a platformelor de marketing social și digital
• Cunoștințe despre ciclul de viață al produselor și aplicațiilor;
• Foarte bune cunoștințe de lucru în Microsoft Office și baze de date;
• Capacitate de analiză și sinteză;
• Capacitatea de a identifica soluții la probleme noi;
• Inițiativa și implicare;
• Conduită etică, loialitate, integritate;
• Ablitatea de a gândi creativ și inovativ;
• Adaptarea la schimbare;
• Atenția la detalii;

Reprezintă avantaj:

• Certificarea Google;

Beneficii

•  
• Asigurare medicală privată pentru tine și familie;
• Acces la un program de dezvoltare personală și profesională;
• Tichete de masă;
• Concediu de odihnă extins, în funcție de vechimea în muncă.

Doar persoanele selectate vor fi invitate la interviu.

În cazul în care optezi să ne transmiți datele tale cu scopul de a candida pentru poziția menționată în prezentul anunț, te rugăm să iei cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf

Despre ENGIE

Grupul de companii ENGIE Romania activează în următoarele domenii de activitate: distribuţie şi furnizare de gaze naturale, producție din surse regenerabile și furnizare de energie electrică, precum și soluții verzi și servicii tehnice pentru instalaţii de gaze naturale şi centrale termice. ENGIE Romania şi filialele sale deservesc un portofoliu de 2 milioane de clienţi, operează o reţea de distribuţie de circa 22.600 km, deţin o capacitate de producție din surse verzi de 121 MW şi au 4.300 de angajaţi.

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

• Financial Controller is responsible for the financial management of Mysol, overseeing all compliance related issues including tax and Audit including all deliverables, pricing and reporting tools.
• Managing all accounting operations of Mysol, coordinate and direct the preparation of the budget, financial forecasts and reports.
• Prepare and publish timely monthly financial statements.

Responsibilities

• Develop financial and tax strategies to facilitate, calculation, recording/recognition and timely reporting/filing and payment of all statutory dues including but not limited to – VAT, Service Levy, withholding tax, Stamp duty, Annual Turnover tax, Payroll taxes, corporate taxes all other levies including maintenance of monthly compliance checklists.
• Responsible for the managing and maintenance of Tanzania Revenue Authority (TRA) related issues and providing monthly feedback and status to the Finance Manager, FP&A and the Head of Finance.
• Responsible and a point-of-contact all direct cost of sales, including but not limited to - Cost of material, cost of licenses.
• Manage and analyze VAT relating to sales made by the company and ensure returns are prepared and submitted on time.
• Timely Inventory valuation, reconciliation and recording by working closely with Supply chain department to manage the impact on Cost of goods sold
• Assist the Finance Manager, FP&A in Preparation of the CO financial statements (yearly, quarterly, monthly) and explanatory notes to the CO financials (Group and IRFS).
• Support in preparation of a standardized CO accounting policy, processes, and procedures in compliance with national standards & IFRS and make sure they are well documented in the Mobisol accounting manual.
• Reconciliation of the intercompany accounting (CO-CO; HQ-CO) along with other BS accounts before month end is finalized and make sure all adjustments are captured timely.
• Analyze and interpret data to provide financial management information for decision making.
• Audit preparation and managing the audit process by working with external auditors and prepare all the necessary schedules including the Draft FS for Finance Manager, FP&A review before the audit commences.
• Prepare and conduct training for non-accounting time on accounting processes and policy documentation.
• Perform General Ledger reconciliations (including bank, suspense, and other balance sheet accounts).
• Implementation of the company accounting policies and practices and enforcement of financial reporting systems and internal financial control procedures.
• Proper custodian and stewardship of Mysol funds.
• Adhere to Engie Mobisol Code of Ethics and EEA Health and Safety Policy.
• Verify and approve payment transactions (including transfers, payroll transactions, etc), correctly classified, and supported by appropriate source documentation
• Review and authorize MPESA/PETTY cash disbursement for all vaults.
• Undertaking any other duties which may be assigned by the Line Management from time to time.

Knowledge and skills 

Experience:

• Minimum 5 years of professional experience in accounting, working in a fast-pacing company based on a B2B and B2C.
• Business acumen and strong financial awareness
• Strong leadership, communication, and negotiation skills
• In-depth knowledge of corporate financial law
• Skilled in accounting and financial reporting standards
• Hands-on and can-do attitude
• Good communication and negotiation skills
• Ability to effectively build relationships and partnerships
• Teamwork spirit

Qualifications:

• Degree holder in Business Administration/Finance/Accounting or its equivalent
• CPA or equivalent is a must.

Language(s): 

Good verbal and written communication in both:

• Kiswahili
• English  

 Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose/Mission 

• The Accountant Receivable and Reporting  is responsible for the management & reconciliation of all receivable accounts & payments from both internal and external affiliate companies working with ENGIE Mobisol UK LTD
• Manage communication with the Customer Finance department on issues relating to (but not limited to) customer payment queries, outgoing loans, non-performing loans, Provisionals

Responsibilities

• Responsible and a point-of-contact for all direct costs of sales, including but not limited to - Cost of material, cost of licenses
• Manage and analyze VAT relating to sales made by the company and ensure returns are prepared and submitted on time
• Bringing professional qualities to the accounting function by encouraging ethical behavior amongst the team while leading by example
• Timely Inventory valuation, reconciliation, and recording by working closely with the Operations department to manage the impact on the Cost of goods sold
• Review and authorize MPESA/PETTY cash disbursement for all vaults       
• Develop financial and tax strategies to facilitate, calculate, record/recognize, and timely report/filing of all statutory dues including but not limited to – VAT, Service Levy, Withholding tax, Stamp duty, Annual Turnover tax, Payroll taxes, corporate taxes all other levies
• Assist the Head of Finance in the Preparation of the CO financial statements (yearly, quarterly, monthly) and explanatory notes to the CO financials (Group and IRFS)
• Support in preparation of a standardized CO accounting policy, processes, and procedures in compliance with national standards & IFRS and make sure they are well documented in the ENGIE Mobisol UK LTD accounting manual  
• Reconciliation of the intercompany accounting (CO–CO; HQ – CO) along with other BS accounts before month end is finalized and make sure all adjustments are captured timely
• Analyze and interpret data to provide financial management information for decision-making
• Audit preparation and managing the audit process by working with external auditors and preparing all the necessary schedules including the Draft FS for the Head of Finance review before the audit commences.
• Ensure financial records comply with company policies and accounting principles
• Prepare and conduct training for non – non-accounting time on accounting processes and policy documentation
• Act as point of contact with the Head of Group Accounting
• Verify and approve payment transactions (including; transfers, payroll transactions, etc), correctly classified, and supported by appropriate source documentation
• Perform General Ledger reconciliations (including bank, suspense, and other balance sheet accounts)
   

At A2E, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help A2E realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great Manager:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Accountabilities

• Finance Team Performance
• Enforcement of Finance Data policy
• Quality of departmental service
• Departmental asset management
• S/he is accountable for adherence to the company’s budget.
• S/he is accountable for checking before approving all financial requests.

Knowledge and skills 

Experience:

• 4 years of working experience in Finance at senior role with a proven track record of successful management of the reporting function.
• Business acumen and strong financial awareness
• Strong analytical skills with the ability to establish business cases including conducting quantitative and qualitative analysis.
• Hands-on and can-do attitude
• Strong leadership, communication, and negotiation skills
• Ability to work in a fast-growing and dynamic environment (not afraid of change)
• Passion for ENGIE ENGIE Mobisol UK LTD UK LTD’s vision to plug in the world
• Team management skills

Qualifications:

• A minimum of bachelor Degree holder in Business Administration/Finance/Accounting or its equivalent

• CPA or equivalent

Language(s): 

Good verbal and written communication in both:

• Kiswahili
• English  

 Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!  

EMS(European Maintenance Support) is a part of the ENGIE Group that carries out specialized maintenance work across Belgium and Europe (mainly the Netherlands and France). Within the Powertrain (Gas and Steam Turbines) team, we are looking for a Field Technician Turbines who wants to develop into a specialist in the field.

Have you got the technology bug? Do you enjoy tinkering with mechanical components and are ready to build expertise within rotating equipment?

Then apply using the button above for our Field Technician Turbines position, or via digital assistant B-ENGIE (button below)

WE OFFER YOU as a Field Technician Turbines

• A high-tech workplace where passion for technology is key.
• A work environment in which safety always comes first.
• A pleasant work atmosphere and a top-notch team of +/- 40 technicians led by Kris Matthys.
• Freedom and independence to plan the work yourself allowing you to maintain a good work-life balance.
• Lots of variety in the job thanks to the different locations where we operate, the different types of machines we work with (Siemens, Alstom, GE, Ansaldo, etc.) and the different customers we serve (both ENGIE's power plants and industrial customers).
• Numerous opportunities to develop yourself, thanks to extensive training "on the job" and the possibility to acquire other competencies of your choice (electrical measurements, managing teams, project planning, ...)
• Close supervision from day 1 by an assigned mentor.
• A stable company that offers job security.
• A staff contract (38h) of indefinite duration with a competitive salary package consisting of:
  • a basic salary that is indexed monthly and supplemented by different premiums depending on the work regime (shift premium), the place where you work (mobility premium) and the number of overtime hours worked (overtime premium and compensation through leave days).
  • Annual salary increase in January according to energy sector scales.
  • Annual double vacation pay, collective bonus and year-end bonus.
  • 20 leave days + 13 ADV days + all days to compensate for overtime worked.
  • Medical expenses will be reimbursed for you and your family members.
  • Hospitalization insurance and supplementary pension plan.
  • Cell phone and data subscription.
  • Meal vouchers €8

YOUR PROFILE as a Field Technician Turbines

• You are mechanically skilled (A2/bachelor/graduate electromechanics) and have preferably a basic knowledge of electricity.
• Experience in maintenance of turbines, aircraft engines, derivative gas turbines or large rotating equipment is required.
• You are fluent in English and willing to obtain basic level (A2) in French or Dutch.
• You are flexible in terms of working hours and workplace. You see varying hourly schedules (day, shifts, weekends) as 'part of the job'. You are willing to perform work at our various sites in Belgium and abroad (mainly France and the Netherlands, max. 30%).

YOUR CHALLENGE as a Field Technician Turbines

As a Field Technician Turbines, you will actively participate in various maintenance projects, overhauls and interventions. An extra challenging aspect of the job is that no two days are the same.

• You are responsible for organizing, coordinating and performing mechanical maintenance work on industrial gas and steam turbines.
• At the start of a new construction site, you will be involved in the preparation and, together with the expert engineers from our team, determine the approach, planning and scope of the work to be performed.
• Depending on the project, you will either take on the role of site supervisor or the role of field technician (or both).
• In the role as site supervisor, you will coordinate, execute and be responsible for determining resources, ordering materials and following up on them correctly and on time.
• During execution, you will work with a team of technicians consisting of both colleagues and subcontractors.
• You will be responsible for monitoring and reporting on the work required and constantly ensure the safety of yourself and your colleagues.
• For unplanned sites or incidents, you will participate in interventions, analyze problems and work hands-on on the turbines with the goal of resolving the problem.

INTERESTED?

Contact Nancy via email: nancy.melin@external.engie.com

Job Title: Head of Credit Operations 

Department: Global Customer Finance 

Reporting Line: Head of Customer Finance 

Location: Any EEA country of operation or Berlin (Germany) 

This position involves an estimated 30% to 40% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access 

About ENGIE Energy Access (EEA) 

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030. 

www.engie-energyaccess.com 

https://www.linkedin.com/company/3055106 

Job Overview 

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business. 

• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building. 

• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment. 

• The Head of Credit Operations is a senior manager in EEA’s Global Customer Finance department. She/ he has an integral role in advancing EEA’s CF function through her/ his responsibility for EEA's financial services strategy and the development and management of related credit operations as well as for motivating and managing a team of dedicated professionals. Beyond, and in close co-operation with the Country Directors, senior managers of the Commercial and Digital functions and the Head of Customer Finance, she/ he is responsible for providing leadership, spirit and skills necessary for EEA’s CF operations teams in general, and Country Heads of CF in particular, to achieve their respective targets across the business.  

• The Head of Credit Operations and her/ his team focus on achieving both effectiveness (in terms of management of timely repayment) and efficiency (in terms of overall ROI of credit operations activities) of EEA’s credit operations across markets. The role is responsible for the deployment of adequate credit operations policies, procedures, guidelines, monitoring and reporting as well as general operational practice, case-specific action plans, team capability and capacity development within and bordering the Customer Finance function, to deliver results. 

Key Responsibilities  

• Credit Operations: Framework, Strategy and Standards. In alignment with the Head of Customer Finance enhance EEA's business case through an innovative, effective, robust, and customer-centric best-practice Credit Operations Framework and drive its implementation to deliver results:  

  • Credit Operations Framework. Develop and continuously refine EEA's Credit Operations Framework along the principles of commercial viability, subsidiarity, customer centricity, rule-based decision-making, and data-smart digitized workflows.  

  • Credit Operations Ownership. Own EEA’s Credit Operations Framework for implementation across the business. 
  • Financial Services Strategy. Drive the process of designing, implementing, scaling, managing and continuously innovating EEA's Financial Services Strategy (PAYGo plans, arrears-type loans, education loans, cash loans, insurance, etc.)  
  • Credit Operations Strategy. Drive the process of designing, implementing, and managing cohesive multi-stage Credit Operations strategies to be applied across the business. 
  • Policies, Standards & Procedures. As process owner conceptualize, document & maintain EEA-wide Credit Operations Policies, Standard Operating Procedures (SOPs) and other core materials in the form of a Credit Operations Handbook. 
  • Analytical Foundation. Substantiate EEA's Financial Services Strategy and its Credit Operations Strategy implementation through appropriate analytical foundation. -Credit Operations: Operational Excellence & Cross-Functional Agenda. In alignment with the Head of CF drive credit operations practice along the steps of the credit cycle:  

• Credit Operations Practice & Execution Support. Build, manage and iterate industry-leading credit operations across all markets guided by the credit cycle, including the structure, framework, policies, systems, routines, and tools which enable Country teams to execute on agreed objectives, as well as related on-the-ground execution support. 

  • Cross-Functional Agenda:  

    • Financial Product Specs. Provide material support to Country teams in areas such as financial product design, pilot and commercial launch, policy and process, partnership management, performance review as well as customer-facing and back-end operations.  
    • Digital System Specs & Tools. Lead the CF team in translating credit operations workflow and standards into Digital infrastructure specs. 

    • Service Level Monitoring. Identify cross-functional dependencies and agree on internal service level standards and escalation paths.  

    • Commission Systems. Translate credit operations results into global guidance on training materials, performance targets, and commission systems. 

• Localization & Configuration. Provide oversight and strategic guidance to countries in their localization strategies, processes and standards related to credit operations. 

• Adoption of Standards. Provide leadership and direction for change management and adoption of standards, tools, and practices on credit operations as they are rolled out.  

• Performance Reporting. Guide the framework of credit operations analysis and dashboards for real-time, accurate views of activities and their results across the credit cycle. 

• Deliver Against Targets. Take responsibility for and manage EEA’s Credit Operations on a commercial basis against agreed budget and targets including comprehensive, specific, and timely KPI reporting. 

• Country Level Engagement 

  • Annual Planning. Contribute materially to the annual strategic CF planning process. 

  • Action Plans. Provide direct support and guidance to EEA markets on regular action plan development to drive achievement of credit targets of the business.  

  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance. 

  • General Implementation & Support. Provide direct support and coordination of Global Customer Finance resources for implementation of action plans and day-to-day support. 

• One Team Development 

  • Manage Direct Reports. Directly manage, coach, and develop a high-performing, motivated Credit Operations team (currently comprising six FTE). 

  • Country Capacity, Roles & Organizational Structure. Work closely with country teams to define the organizational structure, roles, responsibilities, and capacity needed for their Credit Operations function. 

  • Credit Culture. Foster a strong, customer-centric credit culture across the operation built on credit risk awareness and understanding of credit principles. 

  • Capability Development & Training. Directly support capability development areas for global and country teams on credit operations topics. 

• Active Participation in Cross-Functional Global Strategy & Governance, including: 

  • Monthly & quarterly business performance review 

  • Annual planning & budgeting & target setting for CF country operations 

  • Product strategy, Customer Journey, Go to Market Strategy, Digital Roadmap 

• Internal & External Stakeholder Management 

  • Internal Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.  

  • Internal Advocacy. In alignment with the Head of Customer Finance, represent CF’s credit operations perspective vis-à-vis other Group functions and/ or third parties and partners. 

  • Industry Engagement & Partnerships. Represent EEA’s credit operations and financial services expertise within the industry, including our partnerships in research. 

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers: 

• Deliver ambitious results: as a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results. 

• Act with integrity: as an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. 

• Inspire and mentor the team: as an inspirational leader you walk the talk. You empower and coach your team with trust and humility. 

• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.  

• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging. 

Qualifications and skills 

Experience: 

• 12+ years of professional experience in credit operations and portfolio management; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus 

• 8+ years of domain experience in credit or consumer finance operations or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology and experience in data-driven and digital financial services is a plus 

• Relevant experience in leading multi-cultural, decentral teams 

• Proven ability and agility to perform in a VUCA environment 

• Senior profile with commercial acumen and a can-do-attitude combining output orientation, number orientation, process orientation, customer orientation and team orientation 

• High level of professional curiosity; elevated level of interest in how to make processes work to their best and an aptitude to investigate and crosscheck information before acting on it 

• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance 

• Strong and confident communicator who is adept at cross-functional collaboration, sharing feedback, information, and knowledge with others when joint solutions are required 

• Empathy and stamina in collaboration with a broad range of stakeholders including customers and customer-facing teams across the business and its cultural contexts 

• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams 

Qualifications: 

• University degree required; master's degree in economics, agricultural economics, development economics, business, finance, microfinance, or a related subject is desired 

• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma; microfinance or portfolio management) is a plus. 

Language(s): 

• English written and spoken fluency required 

• French, Swahili, or Portuguese is a plus 

Technology: 

• Proficiency with standard Microsoft Office software packages is required 

• Experience with Tableau or other data visualization tools and approaches are a plus 

• Ability to develop SQL queries and/ or experience with other statistics packages is a plus 

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!