Alert mechanism

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A Group mechanism open to all

How it works

As part of the application of the Sapin 2 law and the law on the duty of vigilance, the Group has strengthened its alert system by deploying a new alert system common to the entire Group and has defined a new policy on whistleblowers. This system is open to all employees, permanent or temporary, as well as to all its external stakeholders since January 2019 and covers all due diligence issues (linked to the Group's ethical commitments).
In order to ensure the confidentiality of information and even anonymity when required by regulations, requests are initially received by a recognised service provider guaranteeing the requirements of the whistleblowers policy, which relays the alerts to the Group Ethics, Compliance & Privacy Department for treatment.

Number of alerts

In 2023, 274 alerts were received via the system, 82 of which concern risk categories covered by the duty of vigilance. They relate to:

As for all our alerts, alerts related to allegations of discrimination and harassment are systematically and immediately addressed. When the facts are proven, disciplinary measures are systematically taken and action plans are implemented.
You wish to alert us to facts related to our activities which you consider to be contrary to human rights, the health and safety of people or the environment?

Please use the ENGIE alert system

Grievance mechanisms at the operational level

At local level, and depending on the risks they have identified, the entities must, in accordance with the human rights policy, implement appropriate mechanisms at operational level to enable anyone who feels they have been harmed by the Group's activities to report it. Approximately 73% of the Group's entities have local grievance mechanisms in place.

In AMEA region, for example, local complaints mechanisms are based mainly on the Group's whistleblowing system, which is known to local employees. Some sites in South Africa also have liaison officers who are a point of contact for dialogue with local communities. Communication of these mechanisms has been very effective internally thanks to ethics training and general communication to ensure that the people in charge of a project are aware of the existence of the mechanism. The focus on external stakeholders has been a key step in the 2020-2021 action plan in coordination with the ESG team to formalize effective communication towards external stakeholders, especially in North and South Africa.

Other example, the UK entities have their own anonymous whistleblowing hotlines (in addition to the Group hotlines) for raising complaints (both for employees and external parties) as well as an ethics and compliance email address.

Entities are also asked to communicate the existence of grievance mechanisms put in place at local and Group level to external stakeholders.