Systems Installation & Maintenance Technician

Job Title:                  Systems Installation & Maintenance Technician

Department:            Commercial

Reporting line:        Engineering Manager

Location:                 Maputo, Mozambique

Job grade:               HL 13

ENGIE Energy Access:

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGO) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), 2.5 million customers and more than 12.5 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

Job Purpose/Mission:

Installation & Maintenance Technicians will support the installation and maintenance of our solar business systems. This role involves ensuring the installation and maintenance of our SBS energy solutions while adhering to industry technical standards including health, safety, and environmental (HSE) standards, and delivering exceptional customer service.

Responsibilities

1. Installations & Maintenance:

• Conduct load analysis from customers through site visits
• Follow building standards and codes when installing panels and support structures.
• Assemble and install solar panels on roofs and other structures ensuring compliance with technical standards and company policies.
• Conduct regular maintenance and troubleshooting of solar energy systems to ensure optimal performance.
• Follow installation and maintenance schedules as directed by the Sales & Technical Team Lead.
• Document all installation and maintenance activities accurately.

2. Sales & Customer Experience:

• Prepares proposals, conducts sales presentations, and negotiates contracts
• Manages the procurement process, including sourcing and purchasing of installation materials
• Ensure exceptional customer experience by maintaining high standards of service and support.
• Educate customers on the benefits and functionalities of our solar energy solutions.
• Assist in organizing and conducting product demonstrations and sales events.
• Foster long-term relationships with customers by providing ongoing support and communication.

3. Health, Safety, and Environmental (HSE):

• Adhere to all HSE regulations and company policies during installation and maintenance activities.
• Participate in regular safety audits and risk assessments.
• Report any safety incidents and collaborate in implementing corrective actions.
• Promote a culture of safety within the team, ensuring all activities are carried out safely.

Qualifications:

• Diploma or equivalent in Electrical Engineering, Renewable Energy, or a related field.
• Proven experience in the installation and maintenance of solar energy systems.
• Understanding PAYGo technology is a plus.
• Basic understanding of HSE regulations, especially regarding high-voltage installations.
• Strong technical troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
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Languages:

Portuguese (fluent) and English (fluent)

What We Offer:

• Hands-on experience in project management and training coordination within a leading solar energy company.
• Mentorship and professional development opportunities.
• A collaborative and supportive work environment.
• The chance to contribute to meaningful projects that impact communities through sustainable energy solutions.

ENGIE Energy Access is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.