Under Consumer Code provisions concerning the amicable settlement of disputes, the ENGIE group consumer ombudsman is independent, has no line or staff reporting link with the Group and has his own budget. The ombudsman himself was initially accredited by the State Committee for the Evaluation and Control of Consumer Mediation on February 26, 2016 for 5 years. His mandate was renewed for 5 years on February 22, 2021. He is on the European Commission's list of ombudsmen.
The ENGIE Group Consumer Ombudsman mediates in consumer disputes between private individuals or small professionals and the ENGIE Group and its subsidiaries.
